Business-EtiquettePPT课件

-,2,TodayIwillsharesomeknowledgeofetiquettewithyou,thoseetiquetteareveryusefulforus,especiallyforourfuturelifeandjob.PersonalAppearancePostureEtiquetteCeremonialReceptionofCommonMeetOfficeEtiquette,-,3,PersonalAppearance,-,4,Doyouknow?,Theresultsshowthat60%understandingofpeople,comesfromthevisualimpression。Goodfirstimpressionisusuallyformedwithinthefirst60seconds.Thefirstimpressioninfluenceisquitelasting.,-,5,Younevergetasecondchancetomakeagoodfirstimpression.,-,6,Professionalimage,Showaprofessionalimage;Takecareofyourappearance;Beawareoftheimageyouhave;Professionalimagenotonlyestablishesworkingability,also,yourlook,attitudeandbodylanguage.Allofthemcanhelpyoutobuildaperfectprofessionalimage.,-,7,Ladysgroomingstandards,LightmakeupTokeepafreshlookDonotuseexaggeratedlipstick,mascara,Eyeliner,etc.KeeptheEyebrow.,-,8,Mensgroomingstandards-hairstylehairdo,Menshairshouldnotcoverthefrontofhiseyebrows,sideofthehairshouldnotcovertheirears;Donotleavethehairtothickorhavetolongsideburns.Backhairshouldnotbelongerthantheuppercollarsuit.,-,9,Suitshirts(1)Material:highcotton,woolfabric,orcotton,(2)Color:mustbeasinglecolor,whiteisthepreferred.(3)pattern:anon-designisthebest.(4)collar:Thesquarecollarisappropriate.(5)sleeves:Dressshirtsshouldbelong-sleevedshirt.,MenssuitsandEtiquette-Shirt,-,10,Menssuitsandetiquette-tie,Tie-Mensclothingofthesoul(1)fabric:generaltexturetosilk,woolenisappropriate(2)Color:thecolorshouldbechoseninconsiderationoftheiruniforms.Shiny,soft,elegantandsimpletieisappropriate.(3)Quality:beautifulshape,smooth,nopickwire,nodefect,linedwooldoesnotdistort,stiffandsmoothdrape.,-,11,PostureEtiquette,-,12,SittingNotes,Sitdownslowlyandstandupsteadily.Womenskneesmustbeseatedclosetogetherandhandsonthelaps.Avoidtoesoverturned.Dontsitattheedgeoftheseat,sitsteadily.Donotshakelegsorfeet.Avoidstretchingyourlegs.Donotputyourhandsunderthedeskratheronthedesk.Donotputyourfeetonthedeskorchair.,-,13,Elegantsitting,correct,comfortable,elegant,-,14,Therequirementsofwalking,Walkwithyourheadheldhigh.Straightenyourchest.Relaxedandstraightarms.Walksmallsteps.Womenshouldwalkinastraightlinecross-stepanddonotshakeyourbody.,-,15,Quickwalkingposture,light,Quick,-,16,Commongestureetiquette,1.ComeingestureFrontswing2.Pleasegoongesture3.“Pleasesitdown”gesture4.Introductiongesture5.Applaud6.Putuphands7.Wavehandstosaygoodbye,-,17,WatchingEtiquetteintheinterpersonal,Thelengthoffixationtime：Shouldbeone-thirdofthetotallengthoftalkingtime.,Eyecontact,Donotgaze,andlookupanddownwhentalkingwithpeople.Eyecontacttimeshouldcontrolin30%-60%accountfortalkingtime.,-,18,Createaharmoniousenvironment.Makeothersfeelfriendly,happyandcomfortable.Defusehostilityandbuildsupagoodrelationship.,Theeffectofsmile,-,19,Introductionandgreetingsincommonusage,-,20,Typesofintroduction,Self-introductionIntroductiontoothersGroupintroduction,-,21,Ordersofintroductiontoothers,Introducetheoneinlowerstatustohighstatus；introducetheyouthtotheold；introducemaletofemale；Introducethehosttoguests；IntroduceunmarriedtomarriedIntroducethelateonetotheearlyarrivalone,-,22,Notesofshakinghands,Betweenthesuperiorandthesubordinate:afterthesuperiorsholdouthands,thesubordinatecanshakeit.Theyouthandtheold:aftertheoldholdsoutahand,theyouthcanshakehands.Maleandfemale:afterfemaleholdouthands,malecanshakehands。Peopleshouldstanduptoshakehands.Thetimeshouldbe3to5seconds-dontbetooshortortoolongItisaunfriendlybehaviourwhensomeoneholdoutahandtoyouandyoudontacceptit.Youcanonlyuserighthandsunless?Yourotherhandshouldnotbeinyourpocket。,-,23,TheHandshake,Connectingforacorrecthandshake,-,24,AcceptableOfficeBehaviour,GenderneutralBusinessmealsareforeatingandnetworkingAdheretotheprotocolinyourofficewhenaddressingsuperiorsOncasualdressdayswearbusinesscasualclothesAvoidflirtingDonotscreamandshoutatyourcolleaguesinfrontofothersNevertreatcolleaguesdifferently,allareequalAlwayswearshoes,-,25,DonotchewgumwithyourmouthopenAvoidfunkyringtonesonyourcellphoneDonotgiveyourselforacolleagueamanicureorpedicureintheofficeAvoidnegativebehaviourNeverbadmouthyourcolleaguesororganisationReplacepaperinthecopierandfaxmachinesDonotstealfoodanddrinksfromthefridgeTakingofficesupplieshomeisunacceptable,UnacceptableOfficeBehaviour,-,26,CommonMistakes,Menopeningthedoororpullingoutachairforafemaleco-worker/womenwaitingforamaleco-workertoopenthedoororpulloutachairMenwaitingforwomentoexitanelevatorfirstWaitingforthepersonwhocalledtoendtheconversationfirstTrackingdownacallerwhenthelinewasdisconnectedduringacall,-,27,CommonMistakes,HandwritingallpersonalnotesShakinghandsacrossyourdeskDeferringtoageand/orgenderwhenmakingintroductionsExchangingbusinesscardsAddressingyourbossbyhis/herfirstnamewhenaroundothers,-,28,AskingQuestions,VagueUnclearcharacterormeaning.Factual-Actuallyoccurring.Extract-Removeortakeoutusuallybyforce.Hypotheticalquestion-Awhatifquestion.Thathasnochangeontheoutcome.Priorities-Arankofwhatismoreimportant.Checkquestion-Aquestionthatyoualreadyknowtheanswer,toseeifthepersonyouareaskingknowswhattheyaresaying.,-,29,Preparingquestions,Whenyouhavepriorknowledgeofaintendedmeetingorpresentationitisinyourbestinteresttopreparepossiblequestions.Askinggoodquestionscanmakeyouseembetterprepared,seemtocareaboutsubject,willingtoworkharder.Stayawayfromverybroadorvaguequestions.Yourquestionsshouldbemorespecificandcomplimentyourrolewithinthecompanyorproject.,-,30,Stayawayfrommoreadvancequestionsunlessyouareinastrongpositionatworkandyouareconsideredanexpertinthefield.Thesetypesofquestionsare:ThoughtprovokingquestionsandNegativequestions.Why?,-,31,AskforFactualInformation,Speciallyduringsalespresentationsthequestionsthatyouaskshouldbedirectedatknowingthefacts.Bewarevagueanswers,pausesinquestions,andalotofumm.Ughh.Hmm.Whilesomeofthetimesthepersonmightusethistobetterwordhisorhersentencesifheorsheisdoingthistoomuchmeanstheyaremostlikelyuninformed.Alsobewareofpreprogrammedanswers.Whilesomeanswersaresimpleandquick.IftheysoundliketheyarereadingfromaFAQthenyoumaywanttoworryaswell.,-,32,Questioningstyles,Directculture:Usedirectquestionformsandadecisivetoneofvoicetogettheinformationthe