ICOM会议志愿者英语培训PPT课件

-,1,ICOM2014志愿者培训,2014年5月13日,The10thInternationalCongressonMembranesandMembraneProgresses(ICOM2014)July20-25,2014,Suzhou,China,-,2,志愿者术语,-,3,Volunteer志愿者VoluntaryService志愿者服务Reception接待处CateringCompound餐饮综合区ParkingArea机动车停车场,-,4,CateringPoint观众餐饮售卖点VehicleSecurityCheckPoint车辆安检通道Pick-up/Drop-offArea上下车区GuestRestArea贵宾休息室MediaOffice新闻媒体办公区,-,5,PressConferenceRoom新闻发布厅VenueNetworkRoom会场网络机房MediaRestArea媒体休息区LanguageServicesOffice语言服务办公室SponsorServiceOffice赞助商服务办公室,-,6,问候、沟通用语,-,7,问候语,大家好，欢迎来到苏州！Hello,welcometoSuzhou!早上好！请问有什么我们可以帮助您的？Goodmorning!CanIhelpyou?下午好！请问您有什么需要我们帮助的？Goodafternoon!DoyouhaveanyproblemsIcanhelpyouwith?,-,8,您好，请问您来自哪里？Nicetomeetyou.Wheredoyoucomefrom?/Whereareyoufrom?您好吗？Howareyoudoing?我很好，谢谢。你呢？Iamdoingwell,thankyou.Andyou?还可以，谢谢。Notbad,thanks.,-,9,好的不能再好了。Well,cantbebetter.一般般了。Oh,justsoso.你今天看起来好极了。Youlookgreattoday!你今天看起来很漂亮。Youlookprettytoday!,-,10,欢迎与告别,欢迎来到苏州ICOM。WelcometoICOM2014.真高兴您能来。Nicehavingyouhere.希望您过得愉快。Hopeyouhaveagoodtime.Hopeyouhavefun.再见，慢走。Goodbye,-,11,一路平安，多多保重。Haveasafetrip.Takecare.很荣幸为您提供服务。Weareveryhonoredtoprovideyouwithourservices.希望以后能见到你。Ihopetoseeyouagain.保持联系。Letskeepintouch.,-,12,表达歉意,不好意思，请您稍等片刻。Excuseme.Pleasewaitamoment.您的要求我尽力而为，希望这样能让您满意.Wewilltryourbesttofulfillyourrequeststoyourutmostsatisfaction.,-,13,对不起，让您久等了。Sorrytokeepyouwaiting.因我们的原因给您带来不便，请见谅。Wearesorryfortheinconvenience.我们会不断改进我们的服务，请多包涵。Wewillcontinuetoimproveourservices.Thankyouforyourpatience.,-,14,行为规范,对不起，吸烟处在那边。Excuseme,thesmokingareaisoverthere.为了大家能更好地听取我的讲解，麻烦各位保持安静。Pleasekeepquietinordertohearmemoreclearly.那里有一个垃圾箱，您可以把垃圾扔到那里，谢谢您的配合。Thereisagarbagecan,youcandiscardgarbagethere.Thanksforyourcooperation.Garbagecan/Rubbishbin/recyclebin/dump/trashcan,-,15,我们非常理解您的心情，请您稍候，遵守秩序，我们会尽快为大家提供您需要的服务。Weunderstandyourfeelings.Pleasekindlywaitamoment,wewillprovidetheservicesyourequiredassoonaspossible.女士优先,谢谢各位的配合。Ladiesfirst.Thankyouforyourcooperation.很多地方会有一男一女标识，都是免费的公共厕所。Thepublicrestroomsarefreeofchargeandaremarkedbymaleandfemalesignsinvariousareas.,-,16,接机用语,WangDong:Goodmorning.AreyouProfessorTaylor?JamesTaylor:Yes,and.WangDong:WelcometoChina,ProfessorTaylor.Pleaseallowmetointroducemyself.ImWangDong,thevolunteerofICOM2014.PleasecallmeWang.JamesTaylor:Oh,nicetomeetyou,(howdoyoudo?)Wang.WangDong:Nicetomeetyou,too.Howwastheflight?,-,17,JamesTaylor:ItwasOK,thoughIfeelabittired.WangDong:Wouldyoulikemetohelpyouwiththeluggage?JamesTaylor:Oh,thankyou.WangDong:Pleasefollowmetothegate.Theshuttlebusiswaitingforyououtside.HaveyoubeentoSuzhoubefore?,-,18,可以借机谈下苏州的景点，TongliTown,ZhouzhuangTown,HumbleAdministratorsGarden也可以问他的国籍Whereareyoufrom?/Whatsyournationality?可以谈论下对方的国家，切记不要谈论政治，信仰，年龄收入及婚姻家庭等敏感话题。,-,19,紧急事件处理用语,-,20,突发事件用语（forSuddenEvents）,-,21,(停电)请大家保管好自己的随身物品，然后根据保安和工作人员的指示，循着应急指示标识有序地撤离、疏散。（Powerfailures）Pleasekeepaneyeonyourbelongingsandpayattentiontothesecurityguardsandstaff.Followthesignsandevacuateinanorderlyfashion.,-,22,(火灾)请大家不要惊慌，不要乘坐电梯，从安全通道有序离开。（Incaseoffire）Pleasedontpanic.Donttaketheelevator.Evacuateinanorderlyfashionthroughthefireescapeway.,-,23,(人群拥挤)前方非常拥挤，请大家不要惊慌，双脚站稳，或抓住身边的牢固物体。（Crowds）Itsextremelycrowdedinthefront,pleasedonotpanic.Standfirmlyonyourfeetorgrabholdofsolidobjectsnearyou.(寻衅滋事)请注意您的言行，我们将联系安保人员前来处理。（Disturbances）Pleasewatchyourwordsandactions,orwewillcontactasecurityguardtoresolvethismatter.,-,24,(涉及民族宗教)您好！我们非常尊重您的信仰和习惯，很抱歉有些习俗我们不是很了解。只要在我们的服务范围内，我们会尽量满足您的要求。如果我们暂时达不到您的要求，我们也会记录下您的需求和联系方式，并向上级汇报，不断改进我们的服务，请多包涵。（Regardingraceorreligion）Hello!Werespectyourbeliefsandhabits;pleaseforgiveusifwemisunderstandyourcustoms.Withintherealmofourservices,wewilldoallwecantosatisfyyourneeds.Ifwecantmeetyourrequirementsatthismoment,wewilltakedownyourrequestsandyourcontactinformationandforwardittooursupervisor.Wehopetocontinuallyimproveservices.,-,25,灾害性天气（forBadWeather）,-,26,（雷雨天气）今天是雷雨天气，请不要穿着淋湿的衣服靠近高压变电间、高压电线和孤立的高楼，不要站在空旷的高地上或大树下，不要接近金属物体；不论什么地方，都要将收音机、电视机关上，停止使用移动电话。（Thunderstorms）Theresathunderstormtoday.Pleasedonotstandbythesubstation,highvoltagepoleorhigh-risewhilewearingwetclothing.Inaddition,dontstandinhighplacesorunderanytrees,andkeepawayfrommetalobjects.Whereveryouare,pleaseturnoffyourradio,TVandmobilephone.,-,27,应对媒体（theMedia）,-,28,对不起，为了不妨碍服务工作，记者采访有统一安排。Imsorry,wearebusyatthemomentsowearenottalkinganyquestions.Overallarrangementwillbemadeforjournalists.我会记录下您的采访信息，联系负责媒体的同事，他们会尽快和您取得联系，谢谢。Iwilltakedownyourinformationandcontactmycolleagueswhoareinchargeofmediarelations.Theywillgetintouchwithyouassoonaspossible,thankyou.,-,29,特殊服务用语,-,30,医疗服务（ForMedicalService）您哪里不舒服？Whatseemstobetheproblem?我们这里有温度计，可以提供给您先测一下体温。Weprovidethermometersheretotakeyourtemperature.,-,31,我们已拨打了120急救热线，马上会有医务人员前来提供服务。Wehavecalledtheemergencyhotline120.Themedicalstaffwillcometohelpyouinamoment.不要紧张，我们这里有创口贴，可以帮你清洁一下伤口，简单处理一下。Dontworry,wehaveband-aidshere.Letmecleanthewoundforyou.,-,32,交通用语,-,33,乘坐出租车（taxi）,-,34,OntheWay行车途中请载我到名片上写的这个地址。Pleasetakemetoaddressonthecard.会塞车吗？Willthetrafficbeheavy?别担心，现在不是行车高峰期。Dontworryaboutit.Itsnotrushhournow.走高速公路怎样？Howaboutfreeway?,-,35,ArrivingattheDestination到目的地请让我在附近下车。Letmeoffnearthecorner,please.我们已经到了。Wevealreadyarrived.100元的钞票你找得开吗？Canyoumakechangefor100yuanbill?,-,36,乘坐地铁(subway)TheTime行车时间到那里需要多长时间？Howlongwillittakemetogetthere?每5分钟一班。Itrunseveryfiveminutes.,-,37,乘坐公交（bus）TheRoute行车路线您最好乘坐11路车。YoudbettertakeBusNo.11.您可以在下一站下车，太湖国际会议中心就在马路对面。YoucangetoffatthenextstopandyoucanfindTaihuInternationalConferenceCenteracrosstheroad.对不起，这辆车不经过火车站。Sorry,thisbusdoesntgototherailwaystation.,-,38,我是不是得换车？DoIhavetochangeanywhere?对不起，您坐反方向了。Imsorry.Youaregoinginthewrongdirection.这两车会经过平江路。ItgoespastPingjiangRoad.您做