高三英语复习-投诉信.ppt

Complaintletter,来宾二中邱佳凤,StepIWarmingup,第一口语网饭店抱怨Restaurantcomplaint_标清.flvQ1:Istheguestsatisfiedwiththewaitressservice?Q2:Whathappeninthevideo?1.Thewaitresshasspiltcoffeeontheguestspants.2.Theguestsmealhasntbeenservedforalongtime.,Q3Whatwillyoudoifyouarenotsatistiedwithawaitressservice?Makeacomplaint.Writeacomplaintletter.,应用文写作,-投诉信complaintletter,投诉信（complaintletter）投诉信是当事人对某产品或服务表示不满意的一种书信形式，格式与其他书信类似。,A范文（日期）Aug.8,2003DearSirs,（称呼）IamwritingtocomplaintoyouaboutthepairofshoesthatIboughtfromyourshopduringtheMayDay.WhenItookitbackhome,Ifoundtherewassomethingwrongwiththeshoes.Asyouwillrealize,Iwasextremelyupsettodiscoverallthis.Iamreturningtheshoeswiththisletterandlookforwardtoreceivinganewoneofthesamesize.正文（结束敬语）Yourstruly（签名）LiMing,内容:王华女士给某商店经理写信投诉该店的营业员服务质量差.昨天她赶上一场大雨,顺便进入此店,在卖戒指柜台关要求看一枚金戒指,但营业员(13员)服务态度不好,拒绝接待.时间:2001年2月28日,B范文February,28th2001DearMr.Manager,Imwritingtocomplainaboutthepoorserviceinyourstore.YesterdayIwascaughtinaheavyshowerandthenenteredyourshop.WhenIfoundagoldringwhichIliked,Iaskedaladyassistant(No.13)toshowmetheringbutsherefusedtoserveme.EvidentlyshethoughtIwasnottheonewhocouldafforditforIwasnotverywell-dressed.IchoosetocomplaintoyoubecauseImsureyoullbeabletomakeherunderstandhowtoserveasashopassistant.YoursfaithfullyWangHua,范例1.情景介绍假如你是一名乘客，名叫李华，对这次航班不满意，理由有如下四个：（1）航空公司给你弄丢了一个重要的包，内有公司机密文；（2）飞机迟到一个半小时；（3）飞机上的食物很差；（4）乘务员的服务态度不好。请你就此事给航空公司写一封投诉信。100词左右。,写作步骤：审题，要做到“四确定”（1）体裁格式：（2）主体时态：（3）中心人称：（4）内容要点：part1part2part3,Theapproachtowritingacomplaintletter,应用文（书信）格式,一般过去式,第一人称,2.列提纲,Iam_(自我介绍).IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout_.Thereasonformydissatisfactionis_(总体介绍).Inthefirstplace,_(抱怨的第一个方面).Inaddition,_(抱怨的第二个方面).Underthesecircumstances（情况）,Ifindit_(感觉)_(抱怨的方面给你带来的后果).Iappreciateitverymuchifyoucould_(提出建议和请求),preferably_(进一步的要求),andIwouldliketohavethismattersettledby_(设定解决事情最后期限).ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.,提出要求和希望,写作步骤：审题，要做到“四确定”（1）体裁格式：应用文（书信）格式（2）主体时态：一般过去式（3）中心人称：第一人称（4）内容要点：（列提纲）,2投诉事由要点一投诉事由要点二；投诉事由要点三；投诉事由要点-；,1自我介绍，说明投诉理由；,3提出要求或希望,Theapproachtowritingacomplaintletter,3.套连Dear_,MynameisImwritingthisletteraboutImsorrytosaythatImveryunhappyaboutFirstofall,Secondly,Thirdly,Fourthly,Ihatetohavetosaythis,butHonestlyspeaking,ThefocusofmycomplaintisIdohope,Dearmanager,MynameisLiHua,apassengerofyourairline.Imwritingthisletteraboutyourbadservice.ImsorrytosaythatImveryunhappyaboutyourairline.Firstofall,yourairlinelostoneofmybags,inwhichthereisanimportantpaperofourcompany.Secondly,myplanewasoneandahalfhourslate.Youknow,Ihadtoattendanimportantmeetingintime.Thirdly,thefoodontheplanewasterrible.Fourthly,Ihatetosaythis,butIthinktheattendantsontheplanewereunfriendlyandimpolitetome.Honestlyspeaking,thisistheworstairlineIknowintheworld.Thefocusofmycomplaintiswheremybagis.Idohopeyoucanhelpmefindmybagandimproveyourservice.Yours,LiHua,自我介绍,投诉事由,投诉事由要点概括句,对抱怨、投诉的总结句,突出投诉的中心议题,提出要求和希望,Dearmanager,MynameisLiHua,apassengerofyourairline.Imwritingthisletteraboutyourbadservice.ImsorrytosaythatImveryunhappyaboutyourairline.Firstofall,yourairlinelostoneofmybags,inwhichthereisanimportantpaperofourcompany.Secondly,myplanewasoneandahalfhourslate.Youknow,Ihadtoattendanimportantmeetingintime.Thirdly,thefoodontheplanewasterrible.Fourthly,Ihatetosaythis,butIthinktheattendants服务员ontheplanewereunfriendlyandimpolitetome.Honestlyspeaking,thisistheworstairlineIknowintheworld.Thefocusofmycomplaintiswheremybagis.Idohopeyoucanhelpmefindmybagandimproveyourservice.Yours,LiHua,Dearmanager,第一口语网饭店抱怨Restaurantcomplaint_标清.flvMynameisLiHua,a_ofyourairline.Imwritingthisletteraboutyourbadservice.ImsorrytosaythatImveryunhappyaboutyour_.Firstofall,_,which_.Secondly,_,which_.Youknow,I_.Honestlyspeaking,thisistheworst_.Thefocusofmycomplaintis_.Idohopeyoucan_.Yours,LiHua,guest,service,Yourwaitressspiltthecoffeeonmypants,mademehavetotakemypantsoff,mymealwasnotserveduntilIcalled,keptmewaitsuchalongtime,wasstarvingtodeathatthatmoment,yourwaitress,restaurantservice,servingstandard,improv