商务英语实训课程 unit 3 Brands building-brand equity

BuildingBrandEquity,Chapter9,InternationalBusinessSchoolSunYat-sunUniversityCo-Instructor:JiangLianxiong(蒋廉雄):pusjlxFengRui(冯睿):fengrui080730,MARKETINGMANAGEMENT,ContentsofChapter9,DefiningBrandandBrandEquityDevelopingaBrandingStrategyPlanningandImplementingaBrandMarketingProgramMeasuringBrandEquityManagingBrandOvertime,ChapterCase:P&G,DefiningBrandandBrandEquity,DefiningBrandandBrandEquityWhatisaBrand?,WhatisaBrand?,Aname,term,sign,symbolordesign,oracombinationofthem,intendedtoidentifythegoodsorservicesofonesellerorgroupofsellersandtodifferentiatethemfromthoseofcompetitors.,WhatisaBrand?,Attributes,Benefits,Values,Culture,User,Personality,TheRoleofBrands,IdentifythemakerSimplifyproducthandlingOrganizeaccountingOfferlegalprotection,SignifyqualityCreatebarrierstoentryServeascompetitiveadvantageSecurepricepremium,TheScopeofBranding,PhysicalgoodsServicePersonPlaceOrganizationIdea.,WhatisBranding?,Endowingproductsandserviceswiththepowerofabrand.,WhatisBrandEquity?,Theaddedvalueendowedtoproducts,reflectedinhowconsumersthink,feel,andactwithrespecttothebrand,aswellastheprices,marketshare,andprofitabilitythatthebrandcommandsforthefirm.,BrandEquity,BrandequityarisesfromdifferencesinconsumerresponsetothebrandDifferencesinresponsearearesultofbrandknowledgeDifferentialresponseisreflectedinperception,preferences,andbehaviorrelatedtothemarketingofthebrand,BrandValueChain,MarketingAdvantagesofStrongBrands,ImprovedperceptionsGreaterloyaltyLessvulnerabletocompetitionLessvulnerabletocrisesLargermarginsMoreinelasticresponsetopriceincreases,MoreelasticresponsetopricedecreasesGreatertradecooperationIncreasedmarketingcommunicationsPossiblelicensingopportunitiesBrandextensionopportunities,DriversofBrandEquity,BrandElements,MarketingActivities,MeaningTransference,BrandKnowledge,Knowledge,Thoughts,Experiences,Beliefs,Images,Feelings,BrandAssociations,Brandassociationsshouldbe:StrongUniqueFavorable,SecondarySourcesofBrandKnowledge,HypotheticalHaierAssociationsMap,DevelopingaBrandingStrategy,Steps/TasksinStrategicBrandManagement,IdentifyingandestablishingbrandpositioningPlanningandimplementingbrandmarketingMeasuringandinterpretingbrandperformanceandbrandequityGrowingandsustainingbrandvalue,AnOverviewofBrandingStrategicDecisions,DevisingaBrandStrategies,NewBrands,BrandPortfolio/BrandNaming,Individualnames,Blanketfamilynames,Separatefamilynames,Corporatename-individualnamecombo,Individualnames/多品牌策略,ReasonsforMultipleBrandsinPortfolio,ToincreaseshelfpresenceandretailerdependenceToattractconsumersseekingvarietyToincreaseinternalcompetitionToyieldeconomiesofscale,Blanketfamilynames/统一品牌策略,Separatefamilynames/分类品牌策略,白电与电工（如灯管）,黑电（如电视机）,Corporatename-individualnames/企业名称个别品牌策略,BrandingNewProducts,BrandextensionSub-brandParentbrandFamilybrandLineextension,CategoryextensionBrandlineBrandmixBrandedvariantsLicensedproduct,Co-BrandingandIngredientBranding,Co-brandingTwoormorewell-knownbrandscombinedintoajointproductormarketedtogetherBenefits-canincreasesales,producemoreinformationonconsumers,reducecosts,accelerateadoptionbyvirtueofcombinedbrandsRisks-losecontrol,overexposureleadingtodilutionofassociationtransfer,losefocusonexistingbrandsIngredientbrandingcreatebrandequitybyincludingmaterials,componentsaspartofaproductintootherbrandedproducts(e.g.“Intelinside”),BrandExtensions,AdvantagesImprovedoddsofsuccessDevelopmentofpositiveconsumerexpectationsAccesstoretailersupportLeverageofcurrentbrandawarenessEconomiesofscaleinadvertising,packaging,distribution,DisadvantagesDilutionofbrandnameRisktobrandintegrityRiskofharmtoparentbrandCannibalizationofparentbrandLostopportunitytocreatenewbrand,useexistingbrandtointroduceanewproduct,ReasonsforMultipleBrandsinPortfolio,ToincreaseshelfpresenceandretailerdependenceToattractconsumersseekingvarietyToincreaseinternalcompetitionToyieldeconomiesofscale,BrandRolesinaBrandPortfolio,Flankers,Low-endEntry-level,High-endPrestige,CashCows,Copyright2009PearsonEducation,Inc.PublishingasPrenticeHall9-34,DesigningHolisticMarketingActivities,Personalization,Integration,Internalization,InternalBranding,ChoosetherightmomentLinkinternalandexternalmarketingBringthebrandaliveforemployees,DevisingandImplementingaBrandingProgram,DevisingaBrandingProgram,Developnewbrandelements,Applyexistingbrandelements,Useacombinationofoldandnew,BrandElements,Elements,Slogans,Brandnames,URLs,Logos,Symbols,Characters,GoodBrandNames:,SuggestProductBenefits,Distinctive,LackPoorForeignLanguageMeanings,SuggestProductQualities,Easyto:PronounceRecognizeRemember,Brandlogos,Brandlogos,Brandlogos,以中国电信的英文首个字母C的趋势线进行变化组合，似张开的双臂，又似充满活力的牛头和振翅飞翔的和平鸽，具有强烈的时代感和视觉冲击力。传递出中国电信的自信和热情，象征着四通八达，畅通、高效的电信网络连接着每一个角落，服务更多的用户；也强烈表达了中国电信用户至上，用心服务的服务理念，体现了与用户手拉手、心连心的美好情感。同时也蕴含着中国电信全面创新、求真务实，不断超越的精神风貌，展现了中国电信与时俱进、奋发向上、蓬勃发展，致力于创造美好生活的良好愿景。标识以代表高科技、创新、进步的蓝色为主色调。文字采用书法体，显得有生命力、感染力与亲和力，与国际化的标识相衬，使古典与现代融为一体、传统与时尚交相辉映。,Brandlogos,BrandElementChoiceCriteria,BuildingtheBrandMemorableMeaningfulLikeable,DefendingtheBrandTransferableAdaptableProtectable,Slogans,Likeagoodneighbor,StateFarmisthereJustdoitNothingrunslikeaDeereHelpisjustaroundthecornerSave15%ormorein15minutesorless,WetryharderWellpickyouupNextelDoneZoomZoomImlovinitInnovationatworkThisBudsforyouAlwayslowprices,MeasuringBrandEquity,MeasuringBrandEquity,Brandaudits,Brandtracking,Brandvaluation,BrandEquityandBrandValuation,BrandequityisthepositivedifferentialeffectthatknowingthebrandnamehasoncustomerresponsetotheproductorserviceOnemeasureofequityistheextenttowhichcustomersarewillingtopaymoreforthebrandBrandvaluationistheprocessofestimatingthetotalfinancialvalueofabrand,BrandValuationTOP10GlobalBrands2007,SOURCE:The100TopBrands.BusinessWeek.August6,2007:p.59,InterbrandValuationMethod,BrandEquityModels,BrandAssetValuatorAakerModelBRANDZBrandResonance,BAVKeyComponents,Differentiation,Energy,Relevance,Esteem,Knowledge,BrandDynamicsPyramid,Presence,Relevance,Performance,Advantage,Bonding,StrongRelationship,WeakRelationship,AakerModel,BrandIdentity,ExtendedIdentityElements,BrandEssence,CoreIdentityElements,BrandResonancePyramid,ManagingBrandOverTime,ManagingBrandOverTime,BrandReinforcement,BrandRevitalization,BrandCrises,BrandReinforcement,RequiresinnovationandrelevanceMarketingactivitymustbeconsistentandmovethebrandforwardandintherightdirectionMarketingInsight:TheBasicDefectsinBrandingofChina,BrandRevitalization,Improvestrength,favorability,anduniquenessofbrandimageRestorefadingbrand“Returntoroots”EstablishnewsourcesofbrandequityRefreshbrandExpandthedepthand/orbread