商业管理培训模板之团队建设team-building.ppt

TEAMBUILDING,TEAMBUILDING,Group:Acollectionoftwoormoreinteractingindividualswithastablepatternofrelationshipsamongthem,whosharecommongoalsandwhoperceivethemselvesasbeingagroup.EssentialsofagroupSocialinteractionStablestructureCommoninterestsPerceivethemselvesaspartofgroup,Team:Ateamisasmallnumberofpeoplewithcomplementaryskillswhoarecommittedtoacommonpurpose,performancegoals,andapproachforwhichtheyholdthemselvesmutuallyaccountable.Thisdefinitionhighlightstheessentialsofateamorinotherwordstheteambasics.Herethefocusoremphasisisonthreecharacteristicssmallnumber,complementaryskillsandcommitment.Thesearewhatbasicallydifferentiatesateamfromagroupandmakesateamsomethingmuchmoreproductiveandresultorientedthanagroup.Weshallanalyzethem:SmallnumberfivetotenpeopleComplementaryskillsappropriatebalanceormixofskillsandtraitsCommitmenttoacommonpurposeandperformancegoalsspecificperformancegoalsareanintegralpartofthepurpose.Commitmenttoacommonapproachteammembersmustagreeonwhowilldoaparticularjobandsuchdisagreementsareallowedtobeexpressedanddiscussed.,Discussingunderlyingassumptionsandlogic.Whenpeoplediscusstheirownsuggestionsandideaswiththeirreasonsandunderlyingrationale,thenthemovementtowardsacommonunderstandingbecomeseasierandtheteamconsensusisachieved.Processorientation.Ateamwhichspendssometimeontheprocessisabletodevelopconsensusfaster.Insteadofbeingconcernedonlywiththetask,theteamisalsoconcernedabout:Whetherpeoplehavewithdrawnasaresultofanyhotexchangefeelings?Howmanyarespeakingandhowmanyremainsilent?Howfastistheteamprogressingetc.,FACTORSHINDERINGCONSENSUSBUILDING,Dominationbyfew.Withdrawal.Occurswhenfewmembersdominate.Tendencytomakequickdecision.Whenmembersoftheteamrushtomakedecisionveryfast,thepossibilityofconsensusdecreases.Testingstrength.Intheprocessofdecisionmaking,ifdecisionismadeeitheronthebasisofnumericalstrengthoronthestrengthofargument,theteamsplits.Avoidingconfrontation.Whenthemembersofagroupavoidconfrontingwithdifferencesinmakingthechoicebycontinuousdiscussion,thepossibilityofconsensusdecreases.Useathirdpartyforintervention.Tradingorcomprising.Peopleinordertogettheirsuggestionorpointofviewaccepted,tradetheirownpointofviewwithsomeotherswhichreducesthepossibilityofconsensus.,THREEPROCESSESOFCONSENSUSBUILDING,IMPORTANTFACETS,Decisionbyconsensus.Teambuildingexercisesfocusattentionondevelopmentofconsensusineffectivedecisionmaking.Decisionmakinginvolvesmakingachoicefromtheavailableorgeneratedalternatives.Decisionbyconsensuscreatessynergyintheteam.Listening.Thesinglemostimportantfactordistinguishingeffectivefromineffectiveteamsistheabilityofteammemberstolistentoeachother.Itisaskillthatservesasanunder-pinningforalltheotherdeterminantsofeffectiveness.Inanothersense,activelisteninghelpsteamplayersdevelopselfunderstanding.,ACTIVELISTENINGEXAMPLES,Toconveyinterestinwhattheotherpersonissaying.Toencouragetheindividualtoexpandfurtheronhisorherthinking.Tohelptheindividualclarifytheprobleminhisorherownthinking.Togettheindividualtohearwhatheorshehassaidinthewayitsoundedtoothers.Topulloutthekeyideasfromalongstatement.,Isee!Yes,goonorTellusmore.Thentheproblemasyouseeis.Thisisyourdecisionthenandthereasonsare.IfIunderstandyoucorrectlyyouaresayingthatweshould.YourmajorpointisYoufeelthatweshould.,Torespondtoapersonsfeelingsmorethantohisorherwords.Tosummarizespecificpointsofagreementanddisagreementasabasisforfurtherdiscussion.Toexpressaconsensusofgroupfeeling.,Youfeelstronglythat.Youdonotbelievethat.Weseemedtoagreedonthefollowingpoints.,butweseemtoneedfurtherclarificationonthesepoints.Asaresultofthisdiscussionweasagroupseemtofeelthat,ConflictResolution.Disagreementisaeuphemismforconflict.Groupshavetolearntherequisiteconflict-resolutionskills.Disagreementsaretobeencouragedandacceptedasanaturalconsequenceofadynamic,activeorganization.Effectiveteamscreateaclimateinwhichpeoplefeelfreetoexpresstheiropinionsevenwhenthoseopinionsareatoddswiththoseofotherteammembers.,ASPECTSOFCONFLICT,DESTRUCTIVEDivertsenergyfrommoreimportantactivitiesandissue.Destroysthemoraleofpeopleorreinforcespoorself-concepts.Polarizesdifferencesinvalues.Deepensdifferencesinvalues.Producesirresponsibleandregrettablebehavioursuchasnamecallingandfighting.,CONSTRUCTIVEOpensupissuesofimportanceresultingintheirclarification.Resultsinthesolutionoftheproblems.Increasestheinvolvementofindividual