新编实用英语综合教程二unit-4-hotel-service

,Unit|Four,HotelService,UnitGoals:WhatYouShouldLearntoDo1.Bookahotelroomandservices2.Checkin/outatahotel3.Fillinareservationform4.FillinaroomreservationcardWhatYouShouldKnowAbout1.HotelservicesintheUSA2.Relativeclauses,Contents,SectionTalkingFacetoFace,ImitatingMini-talks,SpeakandRecite,SpeakandPerform,StudyandImitate,ImitateandPerform,ActingouttheTasks,StudyingBusinessCards,FollowingSampleDialogues,PuttingLanguagetoUse,SpeakandComplete,SpeakandCommunicate,SpeakandTranslate,1)MayIbookaroomforthreenights?Receptionist:Goodevening,PeaceHotelReservation.MayIhelpyou?Lynda:Yes,mayIbooktwodoubleroomsforthreenights?Receptionist:Sure.Couldyougivemeyournameandtelephonenumber,please?Lynda:ItsLyndaMiller.Thetelephonenumberis854-1742.2)Ihavemadearoomreservationhere.Jane:Goodevening.Ihavemadearoomreservationhere.Clerk:Letmecheck.Yes,thereitis.Asingleroomforonenight.Jane:Yes,Imleavingtomorrow.Clerk:Thenyouhavetocheckoutbefore2oclockP.M.,SECTIONITalkingFacetoFace,ImitatingMini-talks,SpeakandRecite,1Workinpairs.Lookatthepictureandrecitethefollowingmini-talksformakingreservationsorcheckingintoahotel.,Back,Unit|Four,3)Wouldyoupleaseshowmeyourpassport?Catherine:Iwouldliketostayinthishotelforacoupleofdays.Receptionist:Welcome.Wouldyoupleaseshowmeyourpassport?Catherine:Hereyouare.Receptionist:Thankyou,andhereistheregistrationformforyoutofillin.4)ImAwfullysorry.Tom:Idliketobookasingleroomfortwonights.Receptionist:Imawfullysorry.Wedonthaveanyroomavailablenow.Tom:Noproblem.Illtrysomeotherhotelsnearby.Receptionist:Goodbye!5)MayIpaybytravelerscheck?Susan:Goodmorning.Iwouldliketocheckout.Receptionist:Allright,pleaseshowmeyourroomcard.Susan:Hereyouare.MayIpaybytravelerscheck?Receptionist:Ofcourse.Signyournamehere,please.,WindowonKeyWords,Back,结账离去非常地空闲的旅行支票,SpeakandPerform,ActingouttheTasks,2Workinpairsandactoutthetasksbyfollowingtheabovemini-talks.,1Task:YouareleavingforNewYorknextweek.Makeareservationwithahoteltherebytelephone.,5Task:Youwanttocheckoutofahotelafteraweeksstaythere.,Back,3Task:Youcometoahotelandaskforasingleroomwithagoodview.,4Task:Youwanttobookahotelroombutyourbookingdeniedforthepeakseason.,2Task:Youwanttocheckintoahotelwhereyouhavealreadymadeareservation.,RefertotheDataBankintheWorkbookformorerelevantexpressions.,StudyingHotelAds,StudyandImitate,3Hotelsusuallyadvertiseinnewspaperstoattractguests.Nowlookatthefollowingadvertisementsandtrytousetheinformationintheminyourface-to-facetalks.,Back,Back,1)IWouldLiketoBookaDoubleRoomReceptionist:HolidayHotel,Reservations.MayIhelpyou?Guest:Yes.Iwouldliketobookadoubleroomformyfamily.Receptionist:Allright.Forwhichdates,please?Guest:Nextweekend.ThatisforMay18thand19th.Receptionist:Letmecheckifwehavearoomavailablethen.Oh,yes,wedo.Guest:Good.Iwouldliketohaveanon-smokingroom.Receptionist:Therearemanynon-smokingroomsavailableinourhotel.MayIhaveyourname,please?Guest:CharlesWilson.Bytheway,doyouhaveanygolfcourse(高尔夫球场)nearby?Receptionist:Sorry,butwehaveaswimmingpool,andweprovidesomeotherservices.Guest:Thatsfine.ShallIsendyouadeposit?Receptionist:No,youdonthaveto,youmaypayonarrival.,FollowingSampleDialogues,ImitateandPerform,4Readthefollowingsampledialoguesandtrytoperformyourowntasks.,Back,Unit|Four,2)IHaveaReservationwithYouReceptionist:Goodevening!WelcometoVillageGreenInn.WhatcanIdoforyou,sir?Guest:Ihaveareservationwithyou.Receptionist:MayIhaveyourname,please?Guest:TomAddison.Receptionist:Yes,Mr.Addison.MayIhavealookatyourpassport,please?Guest:OK,hereyouare.Receptionist:Wouldyoupleasefillouttheregistrationform?Guest:Allright.Whatstherateforonepersonpernight?Receptionist:$69.Guest:Doyouaccepttravelerschecks?Receptionist:Sure.HereisthekeycardtoRoom4312.Thebell-man(接待员)willshowyoutheway.Guest:Thanks.Iwillbeleavingtomorrow.WhenshallIcheckout?Receptionist:Anytimebefore11:00A.M.Guest:Allright.Illrememberthat.,Back,Unit|Four,PuttingLanguagetoUse,SpeakandComplete,5Imagineyourforeignclientiscomingforabusinesstalkandyouaremakingareservationatahotelforhim.Completethefollowingconversationwiththereceptionistbyfillingintheblanks.,You:Idliketobookasingleroomwithshowerformyfriend,Mr.GeorgeSmith.Receptionist:Allright.Onwhich1_,please?You:Onthe20thofthismonth.Receptionist:Howlongwillhebe2_?You:Imnotquitesure,butitcouldbeabout3_.Receptionist:Thenwecanconfirm4_fromthe20thtothe27th.You:Fine.Howmuchdoyou5_forasingleroomwithbreakfast?Receptionist:Forasingleroomforonenight,the6_wouldbe380yuan.You:ShallIleavea7_？Receptionist:No,butremembertoconfirmit8_yourfriendcomes.You:Allright.,Back,date,staying,aweek,aroom,charge,hotelcost,deposit,before,Unit|Four,Receptionist:Goodevening!WelcometoVillageInn.WhatcanIdoforyou?You:_.(我在这儿预订了房间。)Receptionist:MayIhaveyourname,please?You:ImTomAddison.Receptionist:Yes,Mr.Addison.Youvemadeareservationforonesingleroom.2_?(我可以看一下您的护照吗？)You:Hereyouare.,SpeakandTranslate,6Imagineyouarecheckinginatahotel.Youaretalkingwiththereceptionist.FillintheblanksaccordingtotheChineseversionprovided.,MayIhavealookatyourpassport,Ihaveareservationwithyou,Back,Unit|Four,Receptionist:3_?(请您填一下这张登记表好吗？)You:Hereitis.Isitallright?Receptionist:Yes,thanks.4_.(这是5012房的房卡。)You:CanIgotomyroomnow?Receptionist:Sure,5_.(接待员会给您带路的。)You:Thanks.,SpeakandTranslate,6Imagineyouarecheckinginatahotel.Youaretalkingwiththereceptionist.FillintheblanksaccordingtotheChineseversionprovided.,Back,Thebell-manwillshowyoutheway,Wouldyoupleasefillouttheregistrationform,HereisthekeycardtoRoom5012,Unit|Four,SpeakandCommunicate,7Imagineyouarecheckingoutatahotel.Playyourroleaccordingtothecluesgiveninbrackets.,1Iwouldliketocheckout.2Youcheckedinthreedaysago.3Howmuchistherate/rentpernight?4Howareyougoingtopay,incashorbycreditcard?5Hereisthechange,$23.,Receptionist:Goodmorning.CanIhelpyou,madam?You:1(表示要结账。)Receptionist:OK.Wouldyoupleasetellmeyournameandroomnumber?You:NancyBirley,Room4608.Receptionist:Yes,MissBirley.2(说明客人是三天前入住的。)You:Thatsright.3(询问每晚的房费是多少。)Receptionist:$59pernight.Youstayedherefor3days,thatis$177.4(询问客人如何付款。)You:Incash,please.Hereyouare,$200.Receptionist:Thankyou.5(向客人交代所找的零钱。),Back,Unit|Four,SECTIONIIBeingAllEars,LearningSentencesforWorkplaceCommunication,ListenandRepeat,ListenandMatch,ListenandTranslate,HandlingaDialogue,ListenandDecode,UnderstandingaShortSpeech/Talk,ListenandComplete,ListenandMatch,ListenandAnswer,ListenandComplete,ListenandAnswer,SECTIONIIBeingAllEars,LearningSentencesforWorkplaceCommunication,ListenandRepeat,1Listentotentopic-relatedEnglishsentencesforworkplacecommunicationcross-referencedwiththeirChinesetranslationandtrytorememberthem.,Back,WindowonKeyWords,doubleroom双人房间checkinto/out入住退房,Back,ListenandMatch,2Listenagaintotheabovesentencesrearrangedinsequence,andthenmatchthemwiththeirChinesetranslation.,1)a.我要先寄付押金吗？2)b.您是用信用卡还是现金支付？3)c.我可以订一个双人房间吗？4)d.你们接受旅行支票吗？5)e.早晨好。假日旅馆客房部。6)f.这里的单人房间一天多少钱？7)g.你什么时候入住酒店？8)h.下午两点前你要结账退房。9)i.请问明天你们是否有单人的空房间？10)j.很抱歉，我们现在没有空房。,g,i,b,h,d,e,j,f,a,c,Back,ListenandTranslate,3Listentotentopic-relatedEnglishsentencesforworkplacecommunicationandtranslatethemintoChineseorally.,Back,1)我可以在你们酒店预订房间吗？2)我想办理入住手续。3)您想要什么样的房间？4)请给我看一下您的身份证或者护照好吗？5)您要在这里住多久？6)单人房间一晚多少钱？7)你想怎样付账？8)对不起，我们今晚没有空房了。9)我想要一个有双人床的房间。10)房费里包括早餐吗？,1)MayIhaveareservationinyourhotel?2)Iwouldliketocheckin)3)Whatkindofroomdoyouwant?4)WouldyoupleaseshowmeyourIDcardorpassport?5)Howlongwillyoustayhere?6)Howmuchdoyouchargeforasingleroomonenight?7)Howdoyouwanttopay?8)Sorry,wedonthaveanyroomavailablefortonight.9)Iwantaroomwithadoublebed.10)Isbreakfastincludedinthebill?,Script:,Back,TomJohnsoncametoahotel.Hewantedtostayinasingleroomwith1bath,agoodview,balcony.Hemadethereservation2athome,attheairport,attherailwaystation.Afterhearrivedandcheckedinatthehotel,hefilledoutaregistration3card,form,noteandgotthekeytohisroom.Hisroomnumberwas4532,235,352.Breakfastwas5included,charged,paidinthebill,whichwas6served,made,cookedforseveralhoursinthemorning.Tomwouldpayforthehotel7meal,services,costwhenhecheckedout.Thereceptionisthopedthathewould8like,please,enjoyhimselfduringhisstaythere.,HandlingaDialogue,ListenandDecode,4Listentoadialogueanddecodethemessagebyfindingthecorrectchoicesgiveninbracketsaccordingtowhatyouhaveheard.,Script,Back,Unit|Four,Receptionist:Hi,sir,mayIhelpyou?Client:Yes,Idlikeasingleroomwithbathjustforacoupleofnights.Receptionist:Haveyoumadeareservation?Client:Yes,Ihave.Imadeitjustnowattheairport.Receptionist:MayIhaveyourname,please?Client:Yes.MynameisTomJohnson.Receptionist:Oh,yes,Mr.Johnson.Wehaveyourreservationhere.Wouldyoupleasefilloutthisregistrationcard?Client:Certainly.Receptionist:Yourroomnumberis235,onthesecondfloor.Hereisthekeytoyourroom.Client:Thankyou.WhendoIpayfortheroom?Receptionist:Youcanpaywhenyoucheckout.Client:Bytheway,doesthepriceincludebreakfast?Receptionist:Yes.Breakfastwillbeservedfrom7A.M.to10A.M.Client:Whereisit?Receptionist:Itsonthegroundfloorontheleft.Client:Itsverykindofyou.Thankyouagain.Receptionist:Youarewelcome.Enjoyyourselfandhaveapleasantstay.,Script:,Back,Unit|Four,ListenandAnswer,5Listentothedialogueagainandthenanswerthefollowingquestionsorally.,Back,1)WhatkindofroomdidTomintendtostayin?2)WheredidTommaketheroomreservation?3)OnwhichfloorwasTomroom?4)Wherewasbreakfastserved?5)Howlongwasbreakfastservedeveryday?,Asingleroomwithbath.Attheairport.Onthesecondfloor.Onthegroundfloor.For3hours.,Receptionist:Hello,sir.MayIhelpyou?Client:Yes,Iwouldlikeasingleroomwithbathjustforacoupleofnights.Receptionist:Haveyoumadeareservation?Client:Yes,Ihave.1_.Receptionist:MayIhaveyourname,please?Client:Yes,2_.Receptionist:Oh,yes,Mr.Johnson.Wehaveyourreservationhere.Wouldyoupleasefilloutthisregistrationcard?Client:Certainly.,ListenandComplete,6Listentothedialogueforthelasttimeandfillintheblanksaccordingtowhatyouhaveheard.,mynameisTomJohnson,Imadeitjustnowattheairport,Back,Receptionist:Yourroomnumberis235,onthesecondfloor.Hereisthekeytoyourroom.Client:Thankyou.WhendoIpayfortheroom?Receptionist:3_.Client:Bytheway,doesthepriceincludebreakfast?Receptionist:4_.Client:Whereisthedininghall?Receptionist:5_.Client:Itsverykindofyou.Thankyouagain.Receptionist:Youarewelcome.Enjoyyourselfandhaveapleasantstay.,ListenandComplete,6Listentothedialogueforthelasttimeandfillintheblanksaccordingtowhatyouhaveheard.,Back,Itisonthegroundfloorontheleft,Youcanpaywhenyoucheckout,Yes.Breakfastwillbeservedfrom7A.M.to10A.M.,WelcometoCourtyardHotel.Itisourpleasuretowelcomeyouasourguestandtowishyoua1_stayhere.Itisveryimportanttousthatyourstayshouldbeas2_andasenjoyableaspossible.Wetakegreat3_inprovidingourguestswiththehighestlevelsofprofessional4_andhospitality.Anditisourgoalto5_yourexpectations.Acomfortablestayisalwaysamoreproductiveone.Soifthereisanythingwecandotomakeyournexttripmorepleasurable,6_totellusaboutit.Toshareyourfeedback,7_toreachthefrontdeskor8_thecommentcardinyourroomandgiveittoa9_ofourstaff.Thankyouforyour10_ourhotel.,UnderstandingaShortSpeech/Talk,ListenandComplete,7Listentoashortspeechtwiceandduringthesecondlistening,putbackthemissingwordsintheblanks.,Back,choosing,pleasant,comfortable,pride,service,meet,feelfree,dial0,fillout,member,fessionalservice,erestingd.meaningful,ColumnAColumnB,ListenandMatch,8ListentothehotelscallforcommentsagainandmatchtheinformationinColumnAwiththechoicesinColumnB.,1)Thehoteltakesitsguestscomfortas_.,2)Thehotelisproudofits_.,Back,videmoreroomsc.meettheguestsexpectationsd.makethehotelwell-known,plainingtothereceptiondeskc.contactingtheoperatord.fillinginacommentcard,a.tripb.meetingc.appointmentd.party,ColumnAColumnB,Back,3)Thegoalofthehotelisto_.,4)Thehotelisreadytoofferservicefortheguestsnext_.,5)Theguestsarewelcometoleavetheircommentsontheserviceby_.,ListenandAnswer,9Writeoutthegeneralideaoftheshortspeechinoneparagraphbyansweringthefollowingquestions.,Back,1)Whoismakingthehotelscallforcomments?2)Fromwhomdoesthespeakerwanttogetthecomments?3)Whatisthehotelstoppriorityinservingthecustomers?,Thehotelmanagement.Thespeakerisseekingcommentsfromthestayingguests.Thehoteltakesqualityserviceasitstoppriority.,ListenandAnswer,9Writeoutthegeneralideaoftheshortspeechinoneparagraphbyansweringthefollowingquestions.,Back,4)Whatkindofserviceisthehoteltryingtoprovide?5)Howcantheguestscommentsbepassedontothehotelmanagement?,Generalidea,Thehoteltriestoprovidethehighestlevelofprofessionalservice.Theguestsmayphonethefrontdeskorfillinthecommentcardandleaveitwithanystaffmemberofthehotel.,Thehotelmanagementisseekingcommentsfromthestayingguests.Itsaysthatthehoteltakesqualityserviceasitstoppriority.Thehoteltriestoprovidethehighestlevelofprofessionalserviceandhospitalityinordertomeettheguestsexpectations.Thehotelmanagementinvitesthegueststogivetheircommentsforimprovingthehotelservice.Theguestsmayphonethefrontdeskorfillinthecommentcardandleaveitwithanystaffmemberofthehotel.,Generalidea:,Back,SECTIONIIITryingYourHand,PracticingAppliedWriting,WriteandSimulate,WriteandCreate,WritingSentencesandReviewingGrammar,WriteandCorrectMistakes,WriteandTranslate,WriteandDescribeaPicture,WriteandApplyRules,SECTIONIIITryingYourHand,PracticingAppliedWriting,WriteandSimulate,1Readthefollowingtwosamplesofroomreservationsandlearntowriteyourown.,Back,Unit|Four,Back,WriteandCreate,2CompletetheapplicationformaccordingtotheinformationgiveninChinese.,WangHua,5/9/2010,8/9/2010,fourdoublerooms(forthreenights)onemeetingroomonSept.6,incash,00860086dongf,Back,WritingSentencesandReviewingGrammar,Back,TheAttributionClause,Unit|Four,4Fillintheblankswithappropriaterelativepronounsoradverbs.,WriteandApplyRules,1)Theoldcouple_livenexttoushavefourgrandchildren.2)Icanneverforgettheday_Igotthefirstprizeinthecompetition.3)Thegardenofhishousehasalawn,_isverypleasanttositoninsummer.4)Thefisharemulti-colored,thebiggestof_isonly2cmlong.5)Therehavebeencomplaintsaboutthenoisefromthepeople_liveintheflats.6)AchatshowisaTVprogramin_famouspeopleareaskedquestionsabouttheirlivesandwork.7)Thechild_parentsdiedintheaircrashislivingwithhisauntnow.8)TomandhisfamilyaregoingtoaFrenchrestaurant_theyhaddinneraweekago.9)Ihaveexplainedeverything_Icantoyou.10)Theaudience,mostof_werestudents,enjoyedtheperformanceverymuch.,Back,whom,who,when,which,which,who/that,which,whose,where,that,Unit|Four,1)Asmallamountofmoneywasallwhichwastakenintherobbery.2)WereceivedanofferofRMB320,000forthehouse,thatweaccepted.3)Hehastwosisters,neitherofwhowenttouniversity.4)ThebeachistheplacewhichImostliketogoinsummer.5)Hetalkedcheerfullyaboutthefilmandtheactresswhointerestedhim.,WriteandCorrectMistakes,5Correcttheerrorsinthefollowingsentences.,whichthatthatwhichwhowhomwhichwherewhothat,Back,6)Therewaslittlewhichcouldbedonefortheinjuredman.7)Thereasonwhichherejectedourplanisthathehadnofaithinit.8)Thatistheplayeronthatweallrely.9)Heneverhesitatestomakesuchcriticismsareconsideredhelpfultoothers.10)Theytriedtothinkofaplanbythattheycouldfulfilltheirtaskaheadoftime.,whichthatwhichwhythatwhomcriticisms后加thatthatwhich,WriteandCorrectMistakes,5Correcttheerrorsinthefollowingsentences.,Back,Thisistheplacewhere/atwhichthetraffic/caraccidentoccurred.Thecontributions(that/which)hehasmadetothecountrywillneverbeforgotten.Idliketoseetheemployeewhohasputforwardthevaluablesuggestion.Couldyoutellmethereasonwhyyourefusedtheinvitationtohisbirthdayparty?Thepen,whichIboughtyesterday,willbesenttoyouasagift.,6TranslatethefollowingsentencesintoEnglish.,WriteandTranslate,1)这就是车祸发生的地点。2)他对国家做出的贡献将永远不会被人们遗忘。3)我想见一见提出这项有价值的建议的员工。4)你能不能告诉我，为什么拒绝接受他生日聚会的邀请。5)我昨天买的钢笔将作为礼物寄给你。,Back,Unit|Four,6TranslatethefollowingsentencesintoEnglish.,WriteandTranslate,Back,6)我无法告诉你她来桂林的准确时间。7)他把房子卖了，这让他妻子很恼火。8)正在装货的那艘轮船明天离港。9)我的薪水没有提高，但这并不是我离开的原因。10)我相信你做什么饭我都喜欢吃。,IcanttellyoutheexacttimewhenshewillbeinGuilin.Hesoldthehouse,whichannoyedhiswife.Theshipthat/whichisbeingloadedisleaving/sailingtomorrow.Ididntgetapayrise,butthiswasntthereasonwhyIleft.ImsureIllenjoyeverythingthatyoucook.,WriteandDescribeaPicture,7Writealetterofcomplaintofabout120wordstodescribethepicturegiven.Someusefulwordsorphrasesareprovidedtohelpyou.Youmaystartthepassagewiththesentence“OnJuly16myfriendsandIarrivedatyourinn,hopingtospendanenjoyableweekend.”.,Back,DearMadamorSir,OnJuly16myfriendsandIarrivedatyourinn,hopingtospendanenjoyableweekend.Sinceyouradsays“haveagoodtimeorgetyourmoneyback”,Iamrequestingthatyourefundourmoney.Fromthemomentwearrived,therewereproblemswiththeservice.First,averyunfriendlydeskclerkcouldntfindourreservation.Afterwaitingforalmosthalfanhour,wewereledbyanotherunfriendlybell-boytoourroom.Theroom,whichhadaviewofaparkinglotinsteadofthebay,hadnotyetbeencleaned,sowefounddirtytowelsonthebedsandcigaretteendsonthefloor.Thiswasnottheweekendwehadbeenlookingforwardto.ServiceatyourinnwasnotasIexpected.SoIstronglyinsistthatyougivememyrefund.Yourssincerely,XXX(Yoursignature),Back,Unit|Four,SECTIONIVMaintainingaSharpEye,PASSAGEI,PASSAGEII,InformationRelatedtotheReadingPassage,Text,LanguagePoints,ReadandThink,ReadandComplete,ReadandTranslate,ReadandSimulate,ReadandJudge,ReadandTranslate,InformationRelatedtotheReadingPassage,Text,LanguagePoints,ReadandRewrite,1.KindsofhotelsintheUnitedStates:Placestostayforashorttimemaybecalledhotels,hostels,motelsormotorhotels,inns,lodgesorresorts.Hostels,alsoreferredtoasyouthhostels,areoftenforstudentsworkingawayfromhome.Motelshaveplentyofparkingspaceandareusuallynearafreewayorhighway.Innsareusuallylikemotels.Lodgesandresorts,orresortshotels,areinthemountains,onthecoast,ornearlakes.2.Kindsofbeds:Bedsgobymanydifferentnames.Startingwiththesmallest