BEC中高级口语培训PPT课件

Lecture2,Stafftraining&promotionTeamwork&Communication,Temporarystaff,Theretailercompanyyouworkforneedstoemployanumberoftemporarysalesassistantstocoverabusyperiodinitsshops.Youhavebeenaskedtoconsiderhowtorecruitthesestaff.Discussthesituationtogether,anddecide:WhattypeofpeoplewouldbesuitableforthepositionsWhatthecompanycanoffertoattracttemporarystaff,A:Yousee,Christmasiscoming.Itseemsourcurrentsalesstaffcannotmanagethebusyseasonalone.B:Yes,tocoverthebusyperiod,weneedtoemploy5temporarysalesassistants.Whattypeofpersondoyouthinkwouldbeidealforthevacancy?A:Inmyopinion,ouridealsalesassistantswouldbeexperienced,sinceagreenhandinsalesjustdontpossessthenecessaryskillstocommunicatewiththecustomersanditsimpossibleforustoofferthemtraining.B:Yes,experienceistheindispensablequalification.Besides,weshouldconsiderthenecessarypersonalities,suchashard-working,honest,enthusiastic,out-going,cleanandneatinappearanceandevengood-looking.A:Good-looking?B:Thatsoundsabitcritical,doesntit,buthandsomeorcharmingfacesreallyhelpalot,youcannotdenyit.,A:Yes,Ithinkso.However,ifourrecruitingcriteriaaretoocritical,itmaybedifficultforustofindexcellentsalesassistantsinsuchabusycommercialseason.Salesassistantsareingreatneedthesedays,youknow.B:Youaretothepoint.Thatswhywehavetothinkabouthowtoattractgoodsalesassistants.Anygoodideas?A:Sincewehiresalesassistantsontemporarybasis,wecanforgetthoselong-termbenefits,trainingopportunity,careerdevelopmentandsoon.Instead,weshouldfocusonsalary.B:Icantagreemore.Wecanofferthemhandsomesalary,suchascommissionsalarybasedontheirsalesvolume.Forexample10%commissionoftheirsalesvolume.Thatstempting,isntit?A:Goodidea!Thatistoourmutualbenefits.Besides,toencouragethemtoworkharder,wecanalsotrybydecoratingourshopmuchnicer,byofferingthemfreelunch.B:Yousee,Imyselfevenhopetojointhem.A:Whynot?,I.Stafftraining,WhyWhomWhatHow,Foratry,Whodoyouthinkshouldcontributetowardsthecostofemployeestraining,theemployerortheemployees?Isitimportantforyoutobeofferedopportunitiesfortraininginajob?Shouldfirmstraintheiremployees?Howcanthestaffbestimulatedtoattendthetrainingclass?,2.Towhom,Howdoyouthinkasupervisorshouldselectemployeesfortrainingcourses?Istrainingexperiencedemployeesaseasyastrainingnewemployees?,3.What,IsitnecessaryforcompaniesofferEnglishlanguagetraining?Shouldthecompanyofferdifferentlevelsoftraining?Isitimportanttotrainemployeesininterpersonalskills?Isitimportanttotrainemployeesinproblem-solvingskills?,4.How,LocationTransportationTimeCostTrainerContentMaterialsFollow-upadvice,A:Inarrangingatrainingcourse,Ithinkthetrainerisimportant.Thetrainershouldbecompetentandexpertiseinthefield.B:Absolutely.Wecanlearnmorethingsfromaflexibletrainer.Experiencedtrainerknowshowtoorganizetheclassandwillgivemoreconstructiveadviceonourstudy.A:Andthetimefortheclassisalsoveryimportant.Itshouldnotinterferewithourroutinework.Nobodywillgotoclassesatthecostofquittingourpresentjob.B:Youcansaythatagain.Thepurposeofourchoosingthecourseistoguaranteethatwecanstaywithourpresentpositionandgetpromoted.A:Thecostshouldalsobereasonable.B:Exactly.Ifitwastoohighandbeyondourmeans,wewouldnotthinkabouttakingthecourse.A:Tosumup,thetrainer,timeandcostarethemostimportanttotakeintoaccountwhenarrangingatrainingcourseforstaff.,ModelPractice1,Whattrainingwouldyouhopetohaveinfuture?Isitbettertoattendafull-timeorpart-timetrainingcourse?Doyouthinkcompaniesshouldprovidetrainingforalltheirstaff?Doyouthinkmorecompanieswilluseexternalagenciestoruntheirstafftrainingprograminthefuture?Arethereanydisadvantagesofturningtoanexternalagencytorunstafftrainingprogram?,Whattrainingwouldyouhopetohaveinfuture?,Thetrainingofforeignlanguages,suchasEnglish.Theglobalizationofeconomyandthewide-spreadinternationalcooperationallneedthebridgeofacommonlanguage.AndEnglishisoneofthemostwidely-usedlanguages.,afull-timeorpart-timetrainingcourse?,Afull-timetrainingispreferable.Becauseitallowstheemployeesacompleterangeoftimetofocusonlearning.Withouttheinterruptionofwork,theycanconcentrateonacquiringnewknowledgeandskills,thustheycangeteffectivetraining.,externalagenciestoruntheirstafftrainingprogram?,Itsdifficulttopredict.Itdependsonthedevelopmentandreputationoftheexternalagency,onpeoplesattitudestowardstrainingagency,onthefinanceofthecompanies,etc.,disadvantagesofturningtoanexternalagency?,Yes.Usingexternalagencytotrainstaffinvolvesagreatdealofinvestigationandcanberisky.Aninexperiencedexternalagencywillnotonlycosttimebutalsowastemoney.,ModelPractice2,Whatisimportantwhenchoosingabusinesstrainingcourse?ContentInstructorLengthofthecourse,Threethingsshouldbetakenintoconsiderationwhenchoosingabusinesstrainingcourse.First,thecontentofthecourseisveryimportant.Wemustchoosethecoursewhichsuitsourneed.Evenaperfectlyconceivedtrainingprogramcanfailifthecontentofthecourseisnotsystematicallyselected.Second,thestrengthofthecoursecomesprimarilyfromtheinstructorinfrontofthestudents,sinceitistheinstructorsabilitytotransferknowledge.Therefore,weshouldmakesuretheyareexpertsorprofessionalsinbusinessdomainsbeforewechoosethecourse.Third,thecourseshouldhaveanappropriatelength.Ifitstoolong,itmightinterruptournormalbusinessorevenmakeuslosebusiness.Ifitstooshortitwontachievetheresultswedesire.Tosumup,thecontent,theinstructorandthelengthofthecourseareimportantwhenwechooseabusinesstrainingcourse.,Assignment1,Whatsimportantwhen?DesigninganeffectivetrainingplanTrainingneedscompanybudget,II.Staffpromotion,Doyouwishtobepromoted?Bringshighersalary,senseoffulfillment,Moreopportunityandmoreresponsibility,why,promotionisthebestincentivetorewardthosestaffwho工作态度：workharder,loyalty,dedicated工作表现：productive,contribute创造力：acreativemind,ModelPractice2,Whatisimportantwhenpromotingstaffmembers?AttitudetoworkCurrentperformanceCreativity,Ithinkthreethingsareimportantwhenwechooseacandidatetopromote.Thefirstconsiderationisattitudetowork,becausewhenwepromoteastaffweaimtoencouragehimtoworkharderandhavealongtermdevelopmentinourcompany.Sowecanonlypromotethosestaffwhoareveryloyaltothecompanyandintendtogrowwiththecompany.,Secondly,currentperformanceisveryimportant.Promotionisthebestincentivetorewardthosestaffwhoarehighlyproductiveandcontributemosttothegrowthofthecompany.Promotingthestaffwithgoodperformanceistheidealwayofencouragingotherstafftoachievegoodperformance.Lastly,Ithinkacreativemindshouldalsobeencouraged.Onlyateamwithcreativitycanachievemuchanddevelopthecompanyquickly.,ModelPractice3,你们所在公司的销售部经理这个职位空缺，公司已决定从公司内部提拔。请你们就提拔政策提出建议。讨论并决定：Whytohavepromotion-from-withininsteadofexternalrecruitmentHowtomakeagoodandasoundpromotiondecision,A:Asyouknow,thereisajobopeningforsalesmanagerinourcompanyanditisdecidedthattheopeningshouldbefilledfromwithinthecompany.B:Itisasounddecision,isntit?Yousee,ourcompanyisabigandwell-establishedcorporation.Thereareabundanthumanresourceswecanmakefulluseof.A:Yes,Icompletelyagreewithyou,sinceexternalrecruitmentwillentailmorecostsfororientationandtraining,anditssometimesdifficulttodeterminewhethertheeffortstolocatepromisingtalentsareeffectiveandcost-efficient.B:Furthermorerecruitingexternalcandidateswilldiscourage/underminethemoraleandproductivityofouremployees,whilepromotingsomeonefromwithinhasmotivationalvalue.A:Yes.Promotion-from-withincanserveasarewardforthesalesstaffwithabilityandoutstandingworkperformanceandencouragethemtocontinuetheirefforts.B:Precisely.,A:Undoubtedly,promotion-from-withincontributestoboththecareerdevelopmentofindividualandtheoverallgrowthandsuccessofourcorporation.However,youknow,asacoinhastwosides,promotion-from-within,sometimes,canleadtointernalconflictamongemployees.B:Isee.Butwecanmanagetosidestepthisissue.A:Oh!Howtomanageit?B:Bycarryingoutaneffective,justandfairpromotionpolicywithcleardescriptionofqualifications,experience,merits,personalqualitiesrequired.A:Isee.Sowhenselectingasalesmanager,weshouldmakeaninvestigationofallrelatedaspectsofthecandidates,suchasexperienceincommunicatingwithpeopleofvariousbackgroundsanpastperformance,andtheirabilityinexpandingmarketandsoon.B:Quiteright.A:Besides,weshouldalsomakesurethatourpromotiondecisionsarebasedonlyonqualifications,demonstratedperformance,andskillbaseoftheapplicantandnotonrace,sex,seniorityorotherirrelevantcriteria.B:Yes,theexistenceofdiscriminationcanundermineboththemoraleandeproductivityofitsvictims.A:Itsreallycrucialtoavoidallformofdiscriminationinpromotionwhenmakingagoodandsoundpromotiondecision.B:Ofcourse.,Back-upquestions,Areinterpersonalskillsimportantwhenpromotinganemployee?Isloyaltyimportantwhenselectinganemployeeforpromotion?Whichdoyouthinkismoreimportant,abilityorperformance?Issatisfyingperformanceimportantwhenselectingasalesmanagerfromsalestaff?Wouldyouconsideracompetentcandidatewhoisastrangerinsaleswhenfillingthevacancyofsalesmanager?,Assignment2,Yourcompanyisgoingtopromotesomeemployeestomanagementpositions.Talktogetheraboutsomeofthethingsthatareimportantforthepositionsanddecidewhatwouldbethemostimportant.Herearesomeideastohelpyou.PersonalqualityExperienceEducationbackgroundBusinessachievementsLengthofserviceTeamspiritCurrentpositionCommunicationskills,Assignment3,IncreasingaCompanysEfficiencyThedepartmentyouworkinhasrecentlybeenpraisedforbeingthemostefficientinthecompany.Themanagingdirectorhasaskedyoutomakesuggestionsabouthowefficiencycouldbeincreasedthroughoutthecompany.Discuss,anddecidetogether:HowtomotivateallstaffinthecompanytoachieveahighlevelofefficiencyWhatpracticalstepscouldbetakentoimproveefficiency,Teamwork,WhyWhat,Why,Wouldyouenjoyworkinginateam?Doyouprefertoworkinsmallteamsorbigones?Isitimportantforateamtohaveregularmeetings?Howimportantistheteamleader?,ModelPractice2,WhatisimportantwhenWorkinginateamMutualtrustCommongoals,Ithinkmutualtrust,commongoalsandindividualroleareallimportantwhenworkinginateam.Firstly,mutualtrustisthefoundationforaneffectiveteamwork.Iftheteammemberscannottrusteachother,theywouldnotcooperatewell.Secondly,commongoalsarewhattheteamisstrivingfor.Specifiedcommongoalshelptobondtheteammemberstogetherandworkbetter.Thirdly,toworkinateam,individualroleisalsoimportant.Onlywhenthemembersareclearabouttheirindividualrolescantheymaketheirpersonalcontributiontohelptheteamaccomplishitspurpose.Otherwise,whoknowswhattodo?So,thethreefactorsareallimportant.,Mutualtrustisthefirstsecretofsuccessfulteamwork.Whenmembersshareatrustingrelationship,theywillfeelfreetoexpresstheirviews,understandeachotherscapabilitiesandlimitations,andcommunicatewitheachothertimely.Thishelpstobringoutthepotentials,experienceandcreativityoftheindividualandcreategoodworkenvironment.Fullcooperationamongteammembershasadirectimpactonthesuccessorfailureoftheteam.Whenteammembersdevelopastrongawarenessofcooperation,theywouldmakecollectiveeffortstoachievethecommonobjectivesandensureahigherlevelofqualityandworkmanship.Ontopofthat,timelycommunicationanddecisionmakingwillalsohelptoimproveworkefficiency.,ModelPractice3,Thecompanyyouworkforisgoingtoestablishateamforanewproject.Talktogetheraboutsomeofthethingsthatareimportantwhenestablishinganeffectiveteamanddecidewhicharethemostimportant.Goodcommunication良好的沟通Competentmembers能干的组员Equalcontribution均等的贡献Qualifi