Unit 9Human Resources

Unit9HumanResources,【LearningObjectives】Afterfinishingthisunit,studentsshouldknowhowtoaskanemployeequestions.knowhowtoansweranemployersquestions.knowhowtowriteamemo.,Warm-up,1Matchthejobinterviewquestionswiththeiranswers.,(1)Howmanyjobshaveyouhadsinceleavinguniversity?(2)Whyhaveyouchangedjobssooften?(3)Whathaveyoudonethatshowsleadership?(4)Inwhatwayhaveyouchangedsinceyoujoinedthecompany?(5)Haveyoueverworkedwithadifficultperson?,(a)Inowhavemoreresponsibilityandworklongerhours.(b)Well,Ileadthesalesteam.Imalsochairpersonofalocalbusinessassociation.(c)Iwantedtoearnmoremoney.(d)Well,thebossinmylastcompanywasnteasytoworkwith.(e)Iveworkedforsixcompanies.,(1)(e)(2)(c)(3)(b)(4)(a)(5)(d),2.Workinpairs.Decidewhichoftheseinterviewtipsareforinterviewersandwhichareforcandidates.Thenchoosethetipsyouagreewith.,Becompletelyhonestatalltimes.Trytohelpthecandidatetorelax.Alwayswearyourbestclothes.Donotaskalotofquestionstowhichpeoplecananswer“yes”or“no”.Listencarefullyandmakealotofnotes.Arrivehalfanhourearlyfortheinterview.Askadifficultquestionatthebeginningoftheinterview.Getanexpensivehaircut.,Theinterviewtipsforinterviewers:Trytohelpthecandidatetorelax.Donotaskalotofquestionstowhichpeoplecananswer“yes”or“no”.Listencarefullyandmakealotofnotes.Askadifficultquestionatthebeginningoftheinterview.Theinterviewtipsforcandidates:Becompletelyhonestatalltimes.Alwayswearyourbestclothes.Arrivehalfanhourearlyfortheinterview.Getanexpensivehaircut.,ListeningifIrepeatedtheexperience,Iwouldtrytofindagoodjobfirst.”Jakub,fromtheCzechRepublic,said,“IwassureIwouldfindworkquickly,andIdid.Themoneyisquitegood,butifmyEnglishwerebetter,Iwouldhavemoreopportunitiesforpromotion.SonowImstudyingagain!”,LanguageFocus,Questionsthatanemployerwillprobablyask1.Whatjobshaveyoulikedthemost?Theleast?2.Canyoutellmeaboutyourpresentjob?3.Whatdoyouexpecttobedoingfiveyearsfromnow?4.Whydoyouwanttoworkforourcompany?5.Whatareyourstrengths?Yourweaknesses?6.Whatdoyouknowaboutourcompany?7.Canyougivemeareasontohireyou?8.Whatwasyourbestsubjectinschool?Yourworst?9.Whatmakesyouqualifiedforthisjob?10.Canyoutellmeaboutthebestdayyouveeverspentonajob?Yourworst?,11.Howdoyoudefinesuccess?12.Areyouabletotravel?Relocate?13.Canyoutellmeaboutyourskills?14.Areyouabletouseacomputer?15.Canyoudescribeyouridealsupervisor?16.Whydidyouapplyforthisjob?17.Howdoyouusethisspecificcomputerapplicationtosolveajob-relatedprogram?18.Doyouhaveanysamplesofyourwork?19.Haveyoueverdonethiskindofworkbefore?20.Whatsalarydoyouexpect?,1.IdontmindifIstartwithalowsalarybecauseitismyfirsttimehuntingforajobandIlackexperience.2.IwantajobinwhichIllbeabletoproduceforthecompanyandgrowalongwithit.3.Iwantajobwhereshowingupontimeandworkinghardiscompensatedbyafairwage.4.Eventhoughitisnewforme,Ilearnreallyquickly.5.Ilovedmanythingsaboutmyformerjobs,andIleftwithamiablefeelingsonbothsides.6.Iknowthatbeginningreportersworkmanyhours.Iamverywillingtotakeonthechallenge.,Answersuggestionsforsomeofemployersquestions,1.Howisperformancemeasuredandreviewed?2.Howlongdopeopleusuallystayinthisjob?3.Canyoudescribeatypicaldayinthisjob?4.Whatarethecompanysstrengthsandweaknessesascomparedtothecompetition?5.WillIbeworkingindividuallyorwithinateam?6.Whatskillsdoesittaketobesuccessfulinthisrole?7.Canyouportraythebestandworstaspectsofthisjob?8.Howmanyemployeesareinthisdepartment?9.Whatisthevisionofthecompany?10.Whatarethemajorchangesintheindustry,andhowisthecompanyresponding?,Questionsjobapplicantstoaskinajobinterview,EasyTime,Enjoythefollowingsong.,Mad,Sexy,Cool,Reading,Lead-in,Tickthemajorfunctionsofhumanresources.,()1.Gettingthebestemployees()2.Payingemployees(andprovidingbenefits)()3.Trainingemployees()4.Ensuringcompliancetoregulations()5.Ensuringfair,safeandequitableworkenvironments()6.Sustaininghigh-performingemployees,Reading,HumanResourcesManagement,NewWordsandExpressions,consistof由组成acquisition/kwzn/n.获得，得到capacity/kpst/n.能力，才能objective/bdektv/n.目的，目标；adj.客观的forecast/fkst/v.预报，预测devise/dvaz/v.设计；发明recruit/rkrut/v.吸收（新成员），招聘exceptional/ksepnl/adj.例外的，特殊的；杰出的orientation/renten/n.定位活动acquaintsbwithsth使某人熟悉或了解某事物,aimedat目标是technique/teknik/n.技巧；技术，方法assemblylines装配线vestibuletraining入职训练performanceappraisal绩效评估judgmental/ddmentl/adj.判定的defective/dfektv/adj.有缺陷的，不完美的compensate/kmpenset/v.赔偿，补偿asset/set/n.资产，有用的东西,Notes,Asthedefinitionimplies,HRMbeginswithplanningtoensurethatpersonnelneedswillbeconstantlyandappropriatelymet.就像其定义所包含的那样，人力资源管理始于计划，以确保对人员的需求能够不断地、合理地满足。其次是雇用人员，也就是要获得员工为组织工作。,2.Finally,eachemployeesworkshouldbemeasuredagainsttheperformancestandardsorobjectivesestablishedforhisorherjob.最后，每一位员工的表现还应根据事先制定的标准或目标进行评估。,3.Oncetheyhaveforecastofboththedemandforpersonnelandthefirmssupplyofpersonnel,plannerscandeviseacourseofactionformatchingthetwo.一旦具有员工需求和供给的预测数据，计划人员就可以设计一个行动方案来实现供求间的平衡。,4.Whichsourceisusedgenerallydependsonthenatureoftheposition,thesituationwithinthefirm,and(sometimes)thefirmsestablishedortraditionalrecruitmentpolices.到底以哪个为主通常要取决于工作岗位的性质、企业内部的条件以及企业既定的或传统的招工政策。,5.Inselection,theideaisnottohirethepersonwiththe“most”qualifications,butrathertochoosetheapplicantwiththequalificationsthataremostappropriateforthejob.在具体选择过程中，其要旨并非在于雇用最高素质的人选，而是要人尽其才，选择最适合某一岗位的人来做那项工作。,6.Orientationistheprocessofacquaintingnewemployeeswiththeorganizationtohelptheselectedindividualsfitsmoothlyintotheorganization.所谓定位是新雇员熟悉企业的过程，以便帮助新被录用的员工平稳地融入组织之中。,7.Theyareon-the-jobmethod,vestibuletraining,classroomteachingandlectures,conferencesandseminarsaswellasrole-playing.它们主要有：在职培训、入门培训、室内授课和讲座培训、研讨会、角色扮演等。,8.Thevarioustechniquesandmethodsforappraisingemployeeperformanceareeitherobjectiveorjudgmentalinnature.评价员工绩效的方法很多，但无外乎是客观判断和主观判断两大类。,Exercises,Readthetextandanswerthefollowingquestions.,ListthemainHRMactivities.2.Whatarethethreesourcesofrecruitment?3.WhyisorientationanimportantHRMactivity?,Planning,acquiring,maintaining,developing,andappraisinganorganizationshumanresources.Externalrecruitment,internalrecruitmentandboth.Ithelpsthenewcomersfitsmoothlyintotheorganization.,4.Whatarethemostcommonmethodsoftraininganddevelopment?5.Describethetechniquesandmethodsforappraisingemployeeperformance.,Vestibuletraining,classroomteachingandlectures,conferencesandseminarsaswellasrole-playing.Objectiveappraisalmethodsmakeuseofsomemeasurablequantityasthebasisforassessingperformance.Judgmentalappraisalmethodsrequirethatthemanagerjudgeorestimatetheemployeesperformancelevel,relativetosomestandard.,II.WritethefollowingwordsinColumnAaccordingtotheirexplanationinColumnB.,ColumnAColumnB,1._tellinadvance(whatisexpectedtohappen)2._veryunusual3._thinkout(aplan,system,tool,etc);invent4._unbiased;fair5._apersonorthingthatisvaluableorusefultosb/sth6._makesbfamiliarwithorawareofsth7._theabilitytounderstandortodosth8._tofindnewpeopletojoinacompany,anorganization,thearmedforces,etc.,III.Fillintheblankswiththewordsorphrasesgivenbelow.Changetheformsifnecessary.,acquaintcapacityexceptionalobjectiverecruitconsistofforecastdevise,1.Water_hydrogenandoxygen.2.Inprospectofincreaseindemand,weshouldoperateatfull_.3.Thepolicearetrying_moreblackandAsianofficers.,consistsof,capacity,torecruit,4.Thelawyer_himselfwiththedetailsofhisclientsbusinessaffairs.5.Itisdifficult_thedemandforthenewtrainservice.6.Schoolgovernorshavethediscretiontoallowparentstowithdrawpupilsin_circumstances.7.Anewsystem_tocontroltrafficinthecity.8.Ajurysdecisioninacourtcasemustbeabsolutely_.,acquainted,toforecast,exceptional,hasbeendevised,objective,IV.TranslatethefollowingsentencesintoEnglish.,1.我们要力求增加出口货物。2.校方决定从优秀毕业生中招聘老师。,Wemustaimatincreasingexports.Theschoolauthoritydecidedtorecruitteachersfromtheexcellentgraduates.,3.培训使工人工作更高效。(productive)4.我有学习外语的天分。(acquire)5.他是公司的宝贵人材。,Trainingmakesworkershighlyproductive.Ihavethetalentforacquiringforeignlanguages.Heisamostvaluableassettothefirm.,Writing,Memo,DefinitionofaMemoAmemoisadocumenttypicallyusedforcommunicationwithinacompany.PurposeofaMemoUsuallyyouwritememostoinformreadersofspecificinformation.Youmightalsowriteamemotopersuadeotherstotakeaction,givefeedbackonanissue,orreacttoasituation.However,mostmemoscommunicatebasicinformation,suchasmeetingtimesorduedates.,GeneralFormatWhenyouwriteamemo,youwillfollowageneralformat.Yourinstructororcompanymayhavespecificrequirementsthatyoumustuse.Forinstance,acompanymighthaveaparticularwayofpresentingaheadingormayevenuseaspecifictypeofletterheadorlogo.However,usuallyamemohasa“to”,“from”,“subject”,and“date”entry.,CommonTypesofMemosEachmemoiswrittenforaspecificpurposetoaspecificaudience.Thepurposeandaudienceforyourmemowillhelpguidewhattypeofmemoyouwillwrite.Eventhoughnotwomemosareidentical,fourcommonbroadcategoriesexist:DirectiveMemos;ResponsetoanInquiry;TripReport;Field/LabRepo