unit5-商务英语视听说.pptVIP

BusinessEnglish,ViewingListeningtabootopics:sex,religion,politics,income,Goon,5,Smalltalktopic,Abouttravel:Itwasabitrough.Imissedmyconnection.Therewerenoproblems.Aboutweather:Yes,itslovely.RealNovemberweather,sharpandbrightAboutaccommodation:Theserviceisratherslow.Theroomsareabitcramped(狭窄的).,Goon,6,Lookatthefollowingsituationanddecidewhoyouwouldspeaktoandwhatyouwouldsayineachsituationtogettheinformationyouneed.,Warm-up,Hints,YouvehearthatflightBZ431isdelayed.,YouwanttoreconfirmyourseatonflightTR998.,YouwantanairtickettoBangkok.,Youveheardthatthe17:55trainiscancelled.,7,Hints:,Toairportinformationclerk:CanyoutellmewhattimeflightBZ431isgoingtodepart?Iveheardtheresgoingtobeadelay.,Totravelagentorairlineofficeclerk:IdliketoreconfirmmyreservationonflightTR998onMondayevening.Thenumberoftheticketis,8,Totravelagentorticketofficeclerk:IdliketoflytoBangkokonthe18thofnextmonth.Canyoutellmewhatthecheapestfareis,andwhentheflightsare?,Totraininformationclerk:Iveheardthatthe17:55trainiscancelled.Whenisthenexttrainfromhereto?,Hints:,9,RelatedinformationAllkindsofguestroomsinthehotel,10,2.Wehavesinglerooms,doubleroomsandsuitesanddeluxedlkssuitesandPresidentialsuites.,我们旅馆里有单人间、双人间、套房、豪华套房及总统套房。,Relatedinformation,1.Whatkind/typeofroomdoyoulike/prefer?,请问你要订哪种房间？,11,3.Iwanttoreserveasingleroomwithshower.,我想预订一间有淋浴的单人房间。,4.CouldIbookadoubleroomwithbath?,我可以预订一间有浴缸的双人客房吗？,Relatedinformation,12,6.Idlikearoomwithaview.,我想要一个风景较好的房间。,7.Idpreferaquietroom.,我想要一个安静点的房间。,8.Idlikearoomfacingthesea/themountains.,我喜欢朝向大海/群山的房间。,5.Idliketomakeareservationforasuitewithbothshowerandbath.,我想预订一个既带淋浴又带浴缸的套房。,Relatedinformation,13,ListeningandSpeaking,Task11.Listentoaninterviewandmakethebestchoiceforeachstatement.,P.50,Mp3,Key,Script,14,Key:,1.C2.B3.B4.C5.A,Task1,15,interviewer:So,whatbasicneedsdobusinesstravelershave?Kevin:Oneofthemostimportantthingsisaquickcheck-inandcheck-out.Afteralongtrip,itsannoyingtohavetowaitatthehotelreceptionforfiveminutes.Roomserviceisalsoveryimportant.Guestsoftenstayintheirroomsworkinganddonthavetimetogoouttoarestaurant,erviewer:Andwhatfacilitiesarethereintheroom?,Task1Makingacall,16,Kevin:Well,nowadayscommunicationfacilitiesareessential,sothingslikeamodernsocket,whereguestscanplugtheirmodemsin,andafaxareveryimportant.Interviewer:Yes,ofcourse.Kevin:Thelightingisalsoveryimportant.Wevejustspentalotofmoneyupgradingthelightinginourrooms.AsIsaid,guestsoftenspendtheireveningspreparingwork,erviewer:Andwhataboutfacilitiesinthehotelingeneral?,Task1Makingacall,17,Script,Kevin:Thebarsareimportant.Corporategueststendtospendmoretimeinthehotelbarsthantourists.Itsveryimportanttoprovideabusinesscenter,erviewer:Whatservicesdoesthebusinesscenterprovide?Kevin:Basicsecretarialservicessuchasphotocopyingandtyping.Gerviewer:Right,andwhataboutthedistancetotheairportandcitycenter?Ithatimportant?,Task1Makingacall,Task1Makingacall,18,Kevin:Yes.WereintheeastofLondonsowerenearCityAirport.Alotofourguestshavemeetingsinthisarea;theydontwanttobenearHeathrowAirportorrightinthecitycenter.ButitiseasytogettothecenterofLondonfromhere.Itonlytakesabout15minuteswithourcourtesybus.Andtheresariveroftaxis,erviewer:Arecorporateguestsinterestedinusingyourfitnesscenterorswimmingpool?,Task1Makingacall,19,Kevin:Notreally.Theyremorepopularwithtourists.Ourcorporateguestsaremoreinterestedingettinginandoutofthehotelasquicklyaspossibleandworkingwhiletheyrehere.,back,Task1Makingacall,20,ListeningandSpeaking,Task12.WatchavideoclipandBrainstorm:Whatkindofhotelwouldyouprefertostayinifyouwereonabusinesstripintermsofatmosphere,location,facilitiesandservices?,P.51,Hotelservice,Hints,21,atmosphere:Homelike,hospitable,relaxingLocation:nearairport/station,neardowntown,inbusinessareafacilities:businesscenter,fitnesscenter,24-hourcaf/restaurantservices:buffet-stylebreakfast,freecarparking,sauna,hotelsecretary,freshfruitandflowersinbedrooms,Hints:,22,ListeningandSpeaking,P.51,Mp3,Key,Script,Receivingvisitors,23,P.51,Keys:1)dailyroutineintheoffice2)whetherthevisitorhasanappointmentornot3)greetthevisitor4)thevisitorsname,titleandposition5)apologizeandmakesomesuggestions,Task1,24,P.51,Keys:6)expressregretandexplainwhy7)date,time,nameandthefirmthevisitorworksfor.8)considerateandwarm9)keepthevisitorfullyinformedofthesituation.,Task1,25,Script,Receivingvisitorsisanimportantpartofthereceptionists1)dailyroutineintheoffice.Thereisacertainprocedureforreceivingvisitors.Areceptionistshouldfindout2)whetherthevisitorhasanappointmentornot.Ifthevisitorisanimportantclient,theexecutiveshouldcomedowntothereceptionareato3)greetthevisitor.Sometimesthereceptionistoranothersecretaryaccompaniesthevisitortotheexecutivesoffice.Thereceptionistorothersecretaryaccompaniesthevisitortotheexecutivesoffice.Thereceptionistannounce4)thevisitorsname,titleandposition,andintroducedtheexecutivetohim/her.,Script,26,Script,Whenavisitorsrequestforameetingcannotbesatisfied,thereceptionistshould5)apologizeandmakesomesuggestionsforanalternativetime.Ifameetingisimpossible,thereceptionistshould6)expressregretandexplainwhy,withtact,sothatthevisitorsfeelingsarenothurt.Areceptionistshouldkeeparegisterwhichincludes7)date,time,nameandthefirmthevisitorworksfor.Itcanbereferredtowhenthereisarequestforinformation.,Script,27,Thereceptionistshouldbepolite,helpful,well-spoken,andalwaysbe8)considerateandwarm.Whenavisitoriswaitingtoseetheexecutive,thereceptionistshouldinvitehim/hertositinaneasychairtowait.Andifthereisadelay,thereceptionistshouldapologize,offeracupofcoffeeorteaand9)keepthevisitorfullyinformedofthesituation.,Script,back,28,FurtherListening,HowtospendyourNationalDaygoldenweek?,LetswatchthereportofHotbookingforgoldenweektoursandtrytofilltheblanks.,29,Theweek-longNationalDayholidaystartsOctober1.Nowisthetimetosignupfor1)_.Butwithfewerflightsavailablethisyea2)_suchasXinjiangandYunnanmayalreadybesoldout.EveryNationalDaygoldenweekbringsouthugenumbersoftourists.Withtwoweekstogo,theyvealreadystarted3)_forpopulardestinationsuchasXinjiang,YunnanandHainan.,packagetours,topdestinations,signingup,30,ZhangLingjie,ChinaTravelAgency,said“Peoplewhowanttogoto4._.FlightsatBeijingInternationalAirportaredown20%duetoits5._,andthishasdrivenpricesup.6._.Tourpackagesareupabout20percentoverlastyear.,thepopularplacesshouldbooktheirtripsearly,expansionproject,Hotelroomsandentryticketsalsocostmore.,31,InBeijings7)_,tourbookingforEuropeandAustraliahaveclosed.TripstoeastandsoutheastAsiancountrieshaveonlyafewspacesleft.ZhaoYuping,ChinaTravelAgency,said8._willendnextTuesday,excepttoursontoJapan,whichwillbeendthisweek.”9._havealsohittheoutboundmarket.TravellersgoingtosoutheastAsiawillhavetopayfivetofifteenhundredyuanmorethanlastyear.,outboundtourismmarket,“RegistrationfortripstoAsiancountries,Fewerflightsandhigherticketprices,32,LanguageFocus,Gothroughallthesentencesonpage52topage56andtryyourhandatkeepingtheminmind.,33,Role-play1,Role-playinpairsaccordingtothesituationbelow.YouhaveaguestjustarrivingattheHiltoninternationalHotel.Youarecheckinginatthereceptionandaskingthereceptionistforthefollowinginformation:,P.56,Whenandwhereisthebreakfastserved?,Istherearoomforameetingofeightpeoplethatyoucanuse?,34,P.56,Wherecanyousendfax?,Isthereanyotherroomwithabetterview?,Whattimedoyouhavetocheckout?,Isitpossibletoreservearoomforyournextvisitinamonth?,ToAssignments,Role-play1,35,FunTimeandSpeaking,Watchthevideoandhaveafun.Canyouguesswhatthesleepingmansreactionisafterhewakesup?,Hairregrowth,36,ViewingandSpeaking,Pre-viewingReadthedialogueandlearnhowtoexpressyourselfwhengoingthroughcustoms.,37,Henry:Sure,Hereyouare.Andthisisthedeclarationform.,亨利：当然，给您。这是入境申请表。,Officer:Whatsthepurposeofyourvisit?,海关人员：请问您此行的目的是什么？,Henry:Imhereonbusiness.,亨利：我来这儿履行公务。,Officer:MayIseeyourpassportplease?,海关人员：我可以看一下您的护照吗？,Officer:Thisvisaisgoodfortwoweeks.Howlongwillyoubestaying?,海关人员：您的签证期限是两个星期，你打算待多长时间？,38,Officer:Andyouwilldosometravelingwhileyouarehere?,海关人员：这期间您会去旅行吗？,Henry:Yes,Iwanttospendacoupledaysfortraveling.IhavefriendsthereIwillvisit.,亨利：是的，我要去拜访朋友。,Officer:Whatdoyouhaveinthebag,sir?,海关人员：先生，请问您的包里有些什么？,DialogueGoingthroughcustoms,Henry:Fortendays.,亨利：10天以后就回去了。,Henry:Justcamera,clothes,andsomebooks.,亨利：只是照相机、衣服和一些书籍。,39,Henry:Alright.,亨利：好的。,Officer:OK.Enjoyyourtrip,sir.,海关人员：可以了。祝您旅途愉快，先生。,Henry:Thankyou.,亨利：谢谢。,DialogueGoingthroughcustoms,Officer:Wouldyoumindopeningthebagforme?,海关人员：请您把包打开让我看看行吗？,40,Viewing&Speaking,Watchthevideoandanswerthequestionsbelow.,Video1,Script,P.57,Key,41,Key:,1)WhatisthepurposeofGeorgestravel?Georgeistravellingonbusiness.2)Howlongishegoingtosay?Hewillstayforaboutaweek.3)WhohasinvitedGeorgetoattendthetradefair?Hehasbeeninvitedtoattendthetradefairbyhisbusinessassociates.,P.57,42,Key:,4)Whatisinthebag?DoesGeorgehavetopaydutyonit?Hislaptopcomputerisinthebag.Itsduty-free.5)ArethefourpacksofcigarettesthatGeorgehasdutiable?Whyorwhynot?No,goodforpersonaluseratherthancommercialusearenotsubjecttoduty,andtheyarewithinthelimit.,P.57,43,Script,(Georgeisgoingabroadonbusiness.Thisishisfirsttimetravelingabroad.Nowheisgoingthroughcustoms.)inspector:Goodafternoon.MayIseeyourpassport,please.George:ofcourse,hereyouare.inspector:Thankyou.Whatisthepurposeofyourvisitbusinessorpleasure?George:Business.inspector:Isee.Howlongwillyoubestayinginourcountry?George:Aboutaweek.,Script,Video1Goingthroughcustoms,44,Script,inspector:Isthisyourfirsttimeinthecountry?George:Yes.Ivebeeninvitedbyourbusinessassociatestoattendatradefair.inspector:Fine.Isthisallyourluggage?George:Yes,thatsallmyluggage,onesuitcaseandonebag.inspector:Doyouhaveanythingtodeclare?George:Iguessnot.ImeanImnotquitesureaboutit.Yousee,thisismyfirsttime,Video1Goingthroughcustoms,45,Script,inspector:Isee.Well,wouldyoumindopeningyoursuitcase?George:Oh,notatall.inspector:Thanks.(Georgeopenshissuitcase.Theinspectorisinspectingthesuitcase,andnowhelooksatabag.)inspector:Whatsinsidethebag?George:Thatsmylaptopcomputer.DoIhavetopaydutyonit?,Video1Goingthroughcustoms,46,Script,inspector:No,itsduty-free?George:Bytheway,Imcarryingfourpacksofcigarettesformyownuse.Aretheydutiable?inspector:No,goodsforpersonaluseratherthancommercialusearenotsubjecttoduty.Andtheyarewithinthelimit.George:Good.Andthanksfortheinformation.inspector:Allright.Heresyourpassport.George:Isthatallthecustomsformalities?inspector:Yes.Yourethroughnow.Haveapleasantstay.George:Thanksalot.,Script,47,Role-play2,Role-playinpairsaccordingtothesituationbelow.YouaredepartingfromanairportinCanada.Youarestoppedbyasecurityoffice,whothinksthereissomethingunusualwithyouandasksyouseveralquestion:,P.58,48,Role-play2,P.58,Whatisthepurposeofyourvisit?,Wherehaveyoubeenstaying?,WhohaveyoubeenincontactwithinToronto?,Whatisinsideyourcase?,ToAssignments,49,Viewing&Speaking,Pre-viewingDiscussinpairs.Howimportantarethefirstimpressions?Whateffectdoestheinitialcontacthaveonfuturerelations?,Hints,50,Hints:,Firstimpressions:Firstimpressionshelptobuildafriendlyrelationship,setapositivetonefortheentirebusinessexperienceandestablishagoodimageofyourcompany.,Goon,51,Viewing&Speaking,Firstimpressionshelptobuildafriendlyrelationship.SupposeyouwereMr.DonaldTrump,whowouldyouhire?Video,52,Whowouldyouhire?,AllieAndreaSummer,JoseBrentTarek,53,Viewing&Speaking,Watchthevideoanddecidewhetherthefollowingstatementsaretrue(T)orfalse(F).,Video2,Script,P.58,Key,54,Key:,1.F2.T3.F4.F5.F6.F7.T8.F9.T10.F,55,Script,Mr.Lin:Ms.Jones?Ms.Jones:Yes,ImMirandaJonesfromFloraGarmentTrading.Mr.Lin:MynameisLinHua.ImthesalesManagerwithBaiyunSweaters.Howdoyoudo,Mr.Jones?Ms.Jones:Howdoyoudo?Itsveryniceofyoutocometomeetme.,Video2,56,Script,Mr.Lin:Yourewelcome.AndmayIintroducedmysecretary,MissWang?Ms.Jones:Sure,Itsapleasuretomeetyou,MissWang.MissWang:Thepleasureismine.Theflowersareforyou,Ms.Jones.Ms.Jones:Oh,thankyou.Theyarebeautiful!Youreverykind.Mr.Lin:Howwasyourflight,Ms.Jones?Ms.Jones:Verynice.Theserviceonboardwassuperb.AndImanagedafewhourssleep,SoIfeelfinenow.Mr.Lin:Iamgladtohearthat.Oh,letmehelpyouwithyourluggage.,Video2,57,Script,Ms.Jones:Thankyou.(HandsasuitcasetoMr.Lin)Mr.Lin:IsthisyourfirstvisittoChina?Ms.Jones:No.ButitsmyfirstvisittoGuangzhou.Ihopeitwontbemylast.Mr.Lin:Ihopeyouwillhaveapleasantstayhere.Ms.Jones:ImsureIwill.Mr.Lin:ourcarisoutintheparkinglot.Shallwedrivetoyourhotelnow?Ms.Jones:Yes,thankyou,Letsgo.Mr.Lin:Thisway,please.,58,Script,(TheywalkoutoftheHallandheadfortheparkinglotandthendrivetothehotel)MissWang:Hereweare,Mr.Jones.ThisistheWhiteSwanHotel.Wevereservedaroomforyouonthe6thfloorwithabalconyoverlookingthepark.Ms.Jones:Thankyouverymuch.Itsveryconsiderateofyou.MissWang:Well,thatstheleastwecoulddo.(inthehotelroom)Mr.Lin:Thisisyourroom,Ms.Jones.IsitOk?Ms.Jones:Oh,yes,itslovely,verycozyandwell-decorated!Itsreallyverythoughtfulofyoutohavearrangeditforme.,59,Script,Mr.Lin:Notatall.MissWang:Youmustbeverytiredafteryourlongtrip.Isthereanythingelsewecandoforyou?Ms.Jones:No,thanks.Notatthemoment.Mr.Lin:Thenwellbeleavingnowsothatyoucansettlein.Afterall,Wellhaveenoughtimeforbusinessduringthenextthreedays.Ms.Jones:Thankyou.Mr.Lin:Yourewelcome.Wellcontactyoutomorrowmorning.Ms.Jones:Seeyouthen.Mr.Lin&MissWang:Seeyou!,60,Furtherviewing,Watchtheclipanddiscussinpairs:HowdidHenryRothdotomakeagoodfirstimpressiononthegirl-LucyWhitmore?Video,61,Role-play3,Role-playinpairsaccordingtothesituationbelow.YouaretheExportManagerofGuangzhouCosmeticLtd.,andarenowattheBaiyunAirporttomeetyourCanadiancustomer,Mr.Wilson.Youvebeendealingwitheachotherthroughtelephoneandemailforoneortwoyears,buthavenevermetbefore.Afteryoumeet,youexchangegreetingandmakeasmalltalkonthewaytothehotel.,P.59,ToAssignments,62,FunTime,EnjoyavideoexpectedfromVOASpecialEnglishandreadaloudeverysentence.VisitingtheNationalArboretuminWashington,63,ListeningChallenge,GettingBacktoNature,ItsSaturdayafternoon.Richard(R),Marilyn(M),Susan(S),andHarry(H)driveuptotheircampsite(露营地)bythelake.,ExcerptedfromFamilyAlbum,USA,64,S:Whenyoureoutinthefreshairlikethis,itmakesyouhungry.Arentyouhungry,Marilyn?M:Isuream.Howaboutyou,Richard?R:_H:Youguysarelikethreekids.R:Arentyouhungry,Harry?H:Well,yeah.Nowthatyoumentionit,IguessIam.Imean,_withallthistalkabouteating?M:Wheresthebagwiththec