【精品酒店管理】预定部星级酒店英语日常用语

肀WORD文档，可下载修改袄1MayIhavetheroomtype,please?/Whatkindofroomwouldyouliketoreserve?蒂请问需要预订哪一类型的房间？节2Whatkindofroomdoyouhave?芆请问贵酒店有什么房间类型？蚆3Wehavestandard,superior,deluxe,executiverooms.Thereisalsoonepresidentialsuiteaswell.Furthermore,wehaveafloorofnon-smokingrooms,andwealsohavesomeconnectingrooms.芁我们酒店有标准房，高级房，豪华房，行政房。除此之外还有总统套房。而且我们酒店还设有不吸烟楼层及连通房。莂4Howaboutyourhotelslocation?蚇请问贵酒店位于哪里？肄5Well,ourhotellocatedinhoujietown,DongguanCity.TheCrownPrincehotelisonly30minutesfromDongguan,45minutesfromShenzhenairportand15minutestoChangPingrailwaystation,bycar.芄我们酒店位于东莞市厚街镇。本酒店离东莞30分钟车程，到深圳机场45分钟，到常平火车站只需15钟车程。莂6Whatsthelevelofyourhotel?肈请问贵酒店是几星级的？螆7Ourhotelisafive-starhotel.肃本酒店是五星级的酒店。蒁8Howaboutyourhotelsfacilities?葿请问贵酒店有什么设施？芄9Wehavefourkindsofrestaurant,lobbybar,conferenceroom,healthcenter,swimmingpool,shopprinceandKTVequipment。.袂本酒店有四种类型餐馆，大堂吧，会议室,健身会所,游泳池,商场及KTV设施。薁10Whichdateswouldyouliketobook?Whenwillyoucheckinandcheckout?薆请问您需要订哪一天？什么时候入住及退房？羆11Howlongwillyoustayinourhotel?薁请问您打算逗留多长时间？蚁12Doesyourhotelhavepick-upservice?羇请问贵酒店有接车服务吗？蒄13Yes,pleasecontacttheconciergefordetails.蚄有的，详细内容请联系礼宾台。螁14CanIgetharbourviewinyourhotel?莈我可以看到海景吗？羈15Iamsorry,youcant.Butyoucanhaveaniceviewofalargepoolsurroundedbybeautifullandscaping.膅很抱歉，不可以。但您可以看到周围美丽的泳池景。蚃16Whatisyourhotelswebsiteandemailaddress?薁请问贵酒店的网址及邮址？莆17Ourhotelswebsiteisxxxxandouremailaddressisxxxx.Toreservearoomorgivefeedbacktous.我们酒店的网址是xxx而我们的邮址是xxx预订房间或有任何建议可与我们联系。羄18Yourreservationistemporaryanditwillbecancelledifyoudontarrivebeforethatday.螃您的预订是暂时的,如果那天下午6点前不到,我们将会取消您的预订。羂19Iamsorry,noelitroomisavailable./Allroomsareunavailable.肇很抱歉，提供不了雅致客房。/所有房间都订满了。羇20Doesyourcompanyhavecontractwithourhotel?螃请问贵公司与我们酒店有协议吗？肈21CanIreconfirmthereservation?Asuperiorroom,forMr.Smithonthe20thOct.MynameisXX，ifyouhaveanyquestionspleasefeelfreetocontactus.Thankyouforcalling.Bye-bye!衿我可以再确认您的预订吗？史密夫先生，10月台20日预订壹间高级房。我的名字XX如有任何疑问请与我们联系。谢谢您的来电。再见！螅22Pleaseholdonforamoment,MrSmith.袃史密夫先生，麻烦请您稍等。葿23MayIhaveyourname,please?芇请问您贵姓？薄24IamsorryIbegyourpardon.羃不好意思，麻烦请重复一遍。袀25Wouldyoupleasespeakmoreslowly?罿不好意思，麻烦请说慢一点？莃26Iamsorry,Ididntcatchwhatyoumeant.肂不好意思，我不大懂您的意思。芁27Iwouldliketotalktosomeoneincharge.蒇我想找您们的负责人。莆28Hehasnotcomebackyet.膂他还没回来。蒈29Sheisinaconferencenow.腿她正在开会。膅30Wouldyouliketocallbacklater?节麻烦请您稍后再拨。衿31Thankyouforwaiting.蚇让您久等了。袄32Imnotsure,sorry.莂不好意思，我不能确定。芀33Areyoufollowingme,Sir?荿请问听懂我说吗，先生？羇34Couldyouexplainthatabitmore?莂请您解释多一点好吗蚁35Couldyouputthatmoresimply?螆请您具体一点好吗？蚆36Couldyouholdtheline,please?Illcheckourroomavailabilitiesforthosedays.蒂麻烦请您稍等，我们查询那段时间的房态。肁37Whattimedoyouexpecttoarrive,Sir?蒈请问大概什么时候到酒店，先生？蒄38MayIrequestalatecheckin?薂我想要求晚些到店入住，可以吗？膈39Certainly,wellholdtheroomuntilyouarrive.羆当然可以，我们将为您保留房间直到您的到来。芃40Idliketoconfirmyourreservation.蚂我想确认您的预订。蕿41Couldyouholdonforamomentplease?Illcheckourreservationrecord.蚈麻烦请您稍等，让我查询我们的预订纪录。芆42Doesitincludebreakfast?螁包括早餐吗？羀43Thetaxandbreakfastarealsoincluded.膆税及早餐也包括在内。肅44Wehaveaspecialfamilypackageplan袁我们现在开始新推出一个优惠套餐。莁45WellhavetochargeyouRMB100extraforanadditionalbed.袈如需加床，我们将会收取人民币100元。螄46Whattimewilltheguestbearriving?袁客人大概什么到达酒店？螂47Yourroomisconfirmedforthatday.芆那天您的房间已确定。袇48Idliketoextenditfortwomorenightsuntilthe9th.羁我想延住多罿两天，直到9号。肈49Wellextendyourreservationforyou.薆我们将会延住您的预订。肁50Illarriveonedayearly.IsthatOK?莀我那天早点到，可以吗？蝿51Wehavechangedourschedule,pleaseamendourbookingtillnextweek.莄我们的行程有变动，请更改我们的预订到下星期。膁52Idliketocancelareservation.螀我想取消一个预订。膇53Imafraidwehavenorecordofareservationunderthisname.膃不好意思，恐怕我们没有这个名字记录的预订。芁54Whichtravelagentdidyougothroughtomakethisreservation.膁请问您是通过哪间旅行社来做这个预订的？衿55Isthisanewreservationoraconfirmationcall?膆请问这个电话是新的预订，还是确认预订？莁56Wellsendaconfirmationtoyousoon.芈我们稍后传确认书给您。莇57Shouldyouhaveanyquestions,pleasedonothesitatetocontactus.羅如有任何疑问请随时与我们联系。蒀58Pleasefeelfreetocontactusifwecanbeoffurtherassistance.虿如需进一步了解，请随时与我们联系。聿59Justaminute,pleaseIllcheckourbookingsituation.螄麻烦请您稍等，我需要查询我们的房态。螄60Sorry,thereisnorecordinourlist.肀很抱歉，我们的名单上没有此记录。薇61Wouldyouholdthelineplease?Imustpickupanothercall.螇麻烦请您稍等，我需要接听另壹个电话。袄62Haveyoumadeareservation?蒁请问已经作了预订吗？艿63Imsorrytohavetakenupyourtime.薆不好意思占用您的时间。羄64Perhapsyouhaveacheaperroom?袂或许您们还有更便宜的房间吧？蚇65Sorry,thequotedrateislowest.芅不好意思，这个报价已经是最低了。肄66Doyouhaveatransferservicefromairporttohotelfreeofcharge?聿请问贵酒店有没有免费接机服务？蒈67Pleaseinformtheguesttocheckinbefore6p.m.肃请通知客人在下午6点前到本酒店办理入住手续。膄68Theroomisspaciousandcosy,Imsureyouwillenjoyyourself.葿房间既宽敞又舒适，我肯定您会过得愉快。袆69Sorry,Icantfindyournameonthearrivallist.肆不好意思，我在预期到达的名单上找不到您的名字。膄70MayIrecommenddeluxesuite?Itsmoreluxuriousandcomfortable.袀我向您推荐豪华套房，更豪华更舒适的。薈71IwillgetsomeonewhocanspeakEnglishwelltotalktoyou.袅我会找壹位英语较好的同事跟您说。芄72Howmanypeoplearethereinyourparty?芁与您同行有多少人？肆73Justamoment,please.Illchecktheavailabilityforyou.蚄麻烦请您稍等，我查询能否可以提供给您。莃74Whoisthereservationfor?莈请问是哪壹位客人的预订？螈很抱歉，提供不了雅致客房。/所有房间都订满了。莃20Doesyourcompanyhavecontractwithourhotel?蒃请问贵公司与我们酒店有协议吗？蝿21CanIreconfirmthereservation?Asuperiorroom,forMr.Smithonthe20thOct.MynameisXX，ifyouhaveanyquestionspleasefeelfreetocontactus.Thankyouforcalling.Bye-bye!膆我可以再确认您的预订吗？史密夫先生，10月台20日预订壹间高级房。我的名字XX如有任何疑问请与我们联系。谢谢您的来电。再见！蒆22Pleaseholdonforamoment,MrSmith.薃史密夫先生，麻烦请您稍等。膀23MayIhaveyourname,please?羈请问您贵姓？膅24IamsorryIbegyourpardon.蚃不好意思，麻烦请重复一遍。薁25Wouldyoupleasespeakmoreslowly?莆不好意思，麻烦请说慢一点？羄26Iamsorry,Ididntcatchwhatyoumeant.螃不好意思，我不大懂您的意思。羂27Iwouldliketotalktosomeoneincharge.肇我想找您们的负责人。羇28Hehasnotcomebackyet.螃他还没回来。肈29Sheisinaconferencenow.衿她正在开会。螅30Wouldyouliketocallbacklater?袃麻烦请您稍后再拨。葿31Thankyouforwaiting.羃让您久等了。芀32Imnotsure,sorry.虿不好意思，我不能确定。蚆33Areyoufollowingme,Sir?螅请问听懂我说吗，先生？聿34Couldyouexplainthatabitmore?螈请您解释多一点好吗肇35Couldyouputthatmoresimply?膃请您具体一点好吗？肂36Couldyouholdtheline,please?Illcheckourroomavailabilitiesforthosedays.袈麻烦请您稍等，我们查询那段时间的房态。膄37Whattimedoyouexpecttoarrive,Sir?袅请问大概什么时候到酒店，先生？袁38MayIrequestalatecheckin?羈我想要求晚些到店入住，可以吗？薅39Certainly,wellholdtheroomuntilyouarrive.莃当然可以，我们将为您保留房间直到您的到来。蚀40Idliketoconfirmyourreservation.肈我想确认您的预订。羆41Couldyouholdonforamomentplease?Illcheckourreservationrecord.肄麻烦请您稍等，让我查询我们的预订纪录。蚃42Doesitincludebreakfast?膈包括早餐吗？莇43Thetaxandbreakfastarealsoincluded.薂税及早餐也包括在内。蒁44Wehaveaspecialfamilypackageplan芈我们现在开始新推出一个优惠套餐。螇45WellhavetochargeyouRMB100extraforanadditionalbed.芄如需加床，我们将会收取人民币100元。膀46Whattimewilltheguestbearriving?芈客人大概什么到达酒店？羄47Yourroomisconfirmedforthatday.蚂那天您的房间已确定。罿48Idliketoextenditfortwomorenightsuntilthe9th.莈我想延住多莅Doesthepriceincludebreakfast?请问房价含有早餐吗？莄93Wellamendyourreservationatyourequest.羂我们将会按您的要求作相应的更改。蒇94Idliketochange/cancelareservation.我想更改取