精英集团质量管理系统.ppt

,Level2Material,ElitegroupComputerSystemsQualitySystemintroduction,November2002,TableofContents,QualityPolicyQualityStrategyQualitySystem(DesignQA/SupplierQA/ProcessQA/CustomerServiceQA)QualityOrganizationTrainingSystemTraceabilitySystem(SFCS)EngineeringChangeSystemQualityReportManagementSPC,TQM;SPC;5S;ESD,D.O.E.;SPC;DesignGuide;SMTproblemlog;F/Tproblemlog,SPC;5S;ESD,PositionTraining,Manager,Supervisor,GroupLeader,All,TheRoleHRManagementfortheNon-HRSupervisor,TheRoleHowtoBuildTeamConcept.,ForemanLeadership;Howtodo“OntheJobTraining”,OntheJobTraining,Education/TrainingSystem,CertificationProgram,Purpose:ImproveoperatorsskillandguaranteequalityRange:AllMFG.directoperatorsResp:MFG.-majorresponserandcooperatewithHR,ENGandPEMFlow:,FunctionSelected,Certification,Registration,NextSkillTraining,SkillTraining,NO,ScientialTrainingforQuality,CapabilityTrainingforQuality,TraceabilitySystem(SFCS),SFCS-Architecture,SFCSSystem,PartsVerificationModule,MaterialandTrackingModule,SMTModule,DIP/TestModule,PackingModule,ShippingModule,MaterialandTrackingModule,PMCModule,DownloadMOInformationfromERPSystem,UploadtoERPSystemDownloadShippingInformationfrom,ManufactureControlModule,ERPSystem,DataTrackingMethod-ReportandWebFunction,WebServer,.,DBServer,LAN(Plant),Internet,(Manufacture-ReportModule),SMOModule,PackingStation,RepairStation,ShippingStation,WebModule,WebModule,PartsVerificationModule,MaterialandTrackingModule,SFCS-Reporttype,GenerateAnalysisReportwithNGandRepairreasons,SFCS,ShowFactoryProductivity,YieldRate,QualityStatus,ShowQualityStatus,Repair/Top12NGsStatus,MonitorProductionStatus,WIPStatus,HistoryStatus,TraceProductionInformation,EngineeringChangeSystem,ECR/ECNFlowchart,RDCorrelativeRDProductionProductionInitiatorDataCenterPMDepartmentEngineerPECQAControlDept.,ECR,Reviewbycorrelativedept.,ECN,TomodifyBOM,ECNRelease,ECNdisposesheet/oradvicesheet,ECRNO.,Checked,OK,OK,Close,NG,ReleaseDocument,M/O,Rework,Inspection,NG,Toturntowarehouse,NG,OK,ECRConclusion,OK,NG,EngineeringChangeFlowChart,ExternalRequest,InternalRequest,Customer,Supplier,Sales/AM,Purchasing,Factory,PE,PM,R&DDepartment,SolutionSubmittedasECR,PM,PE,Sales/AM,Customer,ECN,DCC,OK,PM,RMA,Factory,PE,Sales/AM,ProductManager,Purchasing,NO,AlertPhase,ECRReleased,InvestigativePhase,ECRApprovalPhase,ECImplementationPhase,ECNReleased,ECNDistributionPhase,Legend:1ECR:EngineeringChangeRequest2ECN:EngineeringChangeNotice3CRB:ChangeReviewBoard4DCC:DocumentControlCenter5PE:ProductionEngineering,QA,QualityReport&ImprovementPlan,*5S*ISO9000*QC7Tools*ControlChart,*ProcessControlImprovement*ContinuousImprovement*VendorSurvey,*NPI*KPI*VendorPerformanceAssessment*ISO14001,*TQM*QS9000/3C*FMEAImplement*SPCforerunnerprogram*SolderabilityImprovementproject*Inspection&analyzingequipmentenhancement,QualityImprovementRoadmap(19982003),DPM,15000,10000,5000,2500,0,1998,1999,2000,2001,2002,2003,Yearly,12000ppm8000ppm5000ppm2500ppm1600ppm,1600,3000DPPM*SolderabilityImprovementproject*FMEAImplement*QualityTraining:QS9000/3C,Soldertech.I,TQM,NPI*ConductOraclesystemtosupplychain*Qualityengineeringforsystemproduct,2500DPPM*QS9000/3CImplement*FMEAImplement*Inspection&analyzingequipmentenhancement*SPCforerunnerprogram*QualityTraining:FMEA,Soldertech.II,TQM,NPI,SPC*SQEfunctionenhancement,1900DPPM*QS9000/3Ccertification*SPCforerunnerprogram*QualityTraining:SPC,PFP,2200DPPM*QS9000/3CImplement*FMEAImplement*SPCforerunnerprogram*QualityTraining:QualityCost,SPC,DPM,3000,2500,1000,0,Year,20024Q,20031Q,2Q,3Q,4Q,Yearly,2003QualityImprovementRoadmap,2000,1600DPPM*QS9000/3Ccertification*SPCforerunnerprogram*QualityTraining:SPC,PFP,IQCBatchDefectRate2%IQCQualityLevel2000DPPMOQCBatchDefectRate9%OQCQualityLevel(M/B)1600DPPMOQCQualityLevel(Barebone)1600DPPMOQCQualityLevel(DeskNote)5000DPPMOQCQualityLevel(System)5000DPPMCQCDefectRate1.5%CustomerComplain7pcs/M,QualityGoal,QualityRecord-Example,QualityContactWindow,QualityContactWindow,BackUpMaterial,Build“ElitegroupComputerSystems”asapronounofhighqualitystandardinITfield.“ExcellentQuality”tobethespiritofECScultureinordertobuildaworldclassqualitysystemwithuncontroversialcustomersatisfaction,VisionofECSQualitySystem,StrategyofECSQuality,PromoteQualityManagementSystemPhaseinScientificQualitySystemIntegrateMFGSiteQualitySystemCoordinateQualityEducationEstablishaContinualImprovementMechanismforQuality,ECSQualityOrganization,MissionStatement,Procedureestablish,finetune,integration&Continualimprovement.QualityEducationCustomerservice:RMA,servingaftersold,websiteonlinesupport,Consulting,Improvinginprocessquality,ProcessstandardizationKPI(keyperformanceindicesforquality)QIT(qualityimprovementteam)QIS(qualityinformationsystem)QTS(qualitytrackingsystem)SupplierqualityimprovementprogramEvaluationPeriodreview/auditQVL/QPLESQER(ECSsupplierqualityengineerrepresentative),AdvancedQualityPlanning,Focusistoaddressmanufacturingrisksandworktoeliminate/containaheadoffactoryproductionActivitiesProductionQualifications:EVT&DVTgatesDesignguidelines&checklistNewsupplier/componentqualifications&selectionDFXForums(Designreviewparticipation)Product&ProcessRiskAssessment(FMEA)Productionreadinessreviews:DVT&MVTgatesDirection:Viewfactoryasakeyinternalcustomer.,FactoryPrevention,FocusistoprepareproductionprocessesforfactorypilotrunstageinordertomaximizeproductionrampreadinessActivitiesConcurrentEngineeringactivitiesNPIplanning&preparation,checklistsand“line-start”criteriaFMEA,PilotRunpostmortemanalysisConfirmkeyprocessparametersformassproductionUtilizepilotruncontrolgatesDirection:Factoryworkswithupstreaminternalsupplierstodothingsrightthefirsttime.,Optimization&ContinuousImprovement,FocusisonearlyprocessoptimizationandeffectivecontinuousimprovementsActivities:Earlyprocessoptimization:PerformD.O.E.&SPCatcriticalprocesses(e.g.,solderprinting,re-flowandwavesolderingstages)Continuousimprovement:Usefactoryperformanceindicatorssuchasmaterial&linedppmdataastriggerpoints(e.g.,top3processfailures)FocusisoneffectivenessofRootCauseAnalysis&P