TS16949 Introduction.ppt

,ISO/TS16949(2009)INTRODUCTION,HistoryofISO9000/QS9000/TS16949:2009ISO9000StandardIn1988,ISO(InternationalOrganizationforStandardization)adoptedtheBS5750(UKStandard)withoutchangesandpublisheditgloballyunderthenameISO9000.In1994,theISOrevisedtheISO9000standardandpublisheditgloballyforallbusinesses,regardlessofindustry.QS9000StandardThisisaqualitystandarddevelopedbyajointeffortoftheBigThreeautomakers,GeneralMotors,ChryslerandFord.Itwasintroducedtotheindustryin1994,HistoryofISO9000/QS9000/TS16949:2009ISO/TS16949StandardISO/TS16949:1999(1stEdition)publishedbyInternationalAutomotiveTaskForce(IATF)in1999.ThissystemincludedtherequirementsofISO9001:1994andinputfromthefourestablishedautomotivestandards:QS-9000,VDA6.1(Germany),EAQF(France)andAVSQ(Italy).ISO/TS16949:2002(2ndEditionQualitymanagementsystemsreleaseon2002)ThissystemincludedtherequirementsofISO9001:2000forautomotiveproductionandrelevantservicepartorganizationsincludesISO9001:2000,andthesupplierqualitysystemrequirementsoftheautomakersofUS,Germany,Italy,France,Japan,KoreaandMalaysiaandgloballyacceptedNowthenewestversionisISO/TS16949:2009,WHYWEHAVETOGOFORISO/TS16949?JOINTLETTERFROMDAIMLERCHRYSLER,GM,FORD:TheagreementbetweenQS9000andISO,GENEVA,ToincludeISO9000:1994textinQS9000,3rdeditionstandardsanddocumentexpireson14thDecember2006.BeyondthisdateISO/TS16949:2002willreplaceQS9000ThesuppliercurrentlyregisteredtoQS9000;itisstronglyurgedthattheregisteredsitesupgradetoISO/TS16949:2002attheexpirationoftheircurrentQS9000certificationandnotlaterthan14thDecember2006,orearlierbasedonindividualOEMcustomerrequirements.DaimlerChryslerannouncement:EffectiveJuly1,2004DAIMLERCHRYSLERwillrequireregistrationtoISO/TS16949:2002.SoallOEMmanufacturesgloballygoforISO/TS16949:2002registration.,TheInternationalOrganizationforStandardization(ISO)ofGeneva,Switzerland,in1947/2/23,developsstandardsapplicabletoanytypeofbusiness.“Writewhatwedo,Dowhatwewrite,Provetome”,ISO(InternationalOrganizationforStandardization),1.CustomerFocusedOrganization2.Leadership3.Involvementofpeople4.ProcessOrientation5.SystemapproachtoManagement6.Continualimprovement7.Factualapproachtodecisionmaking8.Mutuallybeneficialsupplierrelationships,QualityManagementSystemPrinciples:,RelationofISO/TS16949andISO9001,ThissystemincludedtherequirementsofISO9001:2008forautomotiveproductionandrelevantservicepartorganizationsincludesISO9001:2008,andthesupplierqualitysystemrequirementsoftheautomakersofUS,Germany,Italy,France,Japan,KoreaandMalaysiaandgloballyaccepted,TS-16949components,ISO9001,Customerrequirement,ISO9001,BasedonISO9001:2008,Automotiverequirement,PreparedbyIATFandJAMA,SupportedbyISOTC176committee,Recognizedby,France(EAQF94)-Peugeot/Citroen,RenaultautomobilesGermany(VDA6.1)-BMW,AUDI,Bosch,GME/Opel,MercedesBenz,VolkswagenItaly(AVSQ)-Fiat,MagneteMarelliUSA(QS9000)-DaimlerChrysler,Ford,GeneralMotors,VWofAmerica,ISO/TS16949:2009,ISO/TS16949:2009,1.CustomerRequirement2.ApplicableRegulatoryrequirements3.EnhanceCustomersatisfaction4.Continualimprovementofthesystem.5.Assuranceofconformitytotherequirements.,ISO/TS16949SCOPE,ISO/TS16949GOAL,1.DevelopmentofaQualityManagementsysteminthesupplychainthatprovidesfor:-Continualimprovements,-Defectprevention,-Reductionofvariation&waste.2.CoupledwithapplicableCustomerspecificrequirements.3.IdentifyQMSrequirementsforautomotiveproductionpartsandrepairedparts.4.Avoidmultiplecertification.,1.EnhanceCustomersatisfaction2.AnalysisofCustomerrequirements.3.Definitionoftheprocesses4.Processcontrol5.Frameworkforcontinualimprovement6.Abilitytoprovideconsistentproducts&services,ISO/TS16949RATIONALE,1.ReciprocalGlobalRecognition2.GlobalAutomotiveQualitySystemcontentandacceptance(Notlimitedto3EuropeanStandards&QS9000)3.GlobalSourcingAdvantages.4.EmphasisonProcessauditsvs.documentation.5.Improvementinoversight/controlofcertificationprocess,ISO/TS16949BENEFITS,SUPPLIER,SUPPLIERCHAINGLOSSARY,ORGANIZATION,CUSTOMER,PROCESS,INPUT,OUTPUT,ResourcesMachineManpower,CONTROLProcedureSpecificationTrainingTarget,MaterialInformation,ISO/TS16949:2009,ProcessApproach,QualityManagementSystemDocumentationBestinclassapproach,Level4,Level3,Level1,Level2,ISOProcesses,RealizationProcesses,BusinessProcesses,DescriptionofQMS,Processes,Activities,Records,QualityManual,Procedures,Instructions,Forms&checklists,ISO/TS16949:2009,ContinualImprovementofthequalitySystem,Managementresponsibility,Resourcemanagement,Measurementanalysisandimprovement,Productrealisation,Product,CustomersSatisfaction,CustomersRequirements,Input,Output,Key,Value-addingactivitiesInformationflow,Modelofaprocess-basedqualitymanagementsystem,5.0,6.0,7.0,8.0,4.0,1)SCOPE,2)NORMATIVEREFERENCES,3)TERMS&DEFINITIONS,4)QMS,ISO/TS16949:2009,ThisInternationalStandardwasdevelopedbyfirstscreeningexistingqualitystandardsandpublicationstodeterminethequalitytermstobeincludedandthenbyproducingdefinitions.Manyofthetermsusedinthesepublicationshavespecificmeaningsandapplicationsratherthanthegenericdefinitionsfoundindictionaries.Accordingly,itisintendedthatdefinitionscontainedinthisInternationalStandardbeusedtoimprovecommunicationandunderstanding.-ISO:90001,ISO/TS16949:2009,QUALITYThetotalityoffeaturesandcharacteristicsofaproductorservicethatbearonitsabilitytosatisfyorimpliedneeds.QUALITYPOLICYTheoverallqualityintentionsanddirectionofanorganizationasregardsquality,asformallyexpressedbytopmanagement.-ISO:90001,ISO/TS16949:2009,NWSQUALITYPOLICY,ExcellentQualityOnTimeDeliveryReasonablePriceThoughtfulService,TS16949(ReferenceManual),PPAPProductionPartApprovalProcess,APQPAdvancedProductQualityPlanning,FMEAPotentialFailureModeAndEffectsAnalysis,SPCStatisticalProcessControl,MSAMeasurementSystemAnalysis,ISO/TS16949:2009,ISO/TS16949:2009,PPAPProductionPartsApprovalProcess,ThepurposeofPPAPistodetermineifallcustomerengineeringdesignrecordandspecificationrequirementsareproperlyunderstoodbytheorganizationandthatthemanufacturingprocesshasthepotentialtoproduceproductconsistentlymeetingtheserequirementsduringanactualproductionrunatthequotedproductionrate.,ISO/TS16949:2009,APQPAdvancedProductQualityPlanning,Itisastructuredmethodofdefiningandestablishingthestepsnecessarytoassurethataproductsatisfiesthecustomer.Thegoalistofacilitatecommunicationwitheveryoneinvolvedtoassurethatallrequiredstepsarecompletedontime.,ISO/TS16949:2009,P.D.C.A.ProductionQualityPlanningCycle,APQPAdvancedProductQualityPlanning,ISO/TS16949:2009,APQPAdvancedProductQualityPlanning,1.PlanandDefineProgram2.ProductionDesignandDevelopment3.ProcessDesignandDevelopment4.ProductandProcessValidation5.Feedback,AssessmentandCorrectiveAction,ISO/TS16949:2009,APQPAdvancedProductQualityPlanning,CPControlPlan,ControlMethodandMeasuringSystemforTotalSystemNotreplacetheoperatorinstructionsLivingDocument,ISO/TS16949:2009,FMEAPotentialFailureModeandEffectsAnalysis,1.Identifying,assessingthepotentialfailureandeffectsofproductandprocess2.Findthecorrectiveactionsofavoidorreducethepotentialfailuremodehappen3.Documentationtheaboveprocedure,FMEAisagroupofsystematicactions.Purpose:,ISO/TS16949:2009,FMEAPotentialFailureModeandEffectsAnalysis,Classification:,DesignFMEA:Analysisskillusedbydesignengineerandteam,ensureallthepotentialfailuremodeandrelevantreasonandmechanismhasbeenidentifiedandconsideredinallpossiblescope.,ProcessFMEA:Analysisskillusedbyprocessengineerandteam,ensureallthepotentialfailuremodeandrelevantreasonandmechanismhasbeenidentifiedandconsideredinallpossiblescope.,OnlyPFMEAisapplicableforNWS.,ISO/TS16949:2009,SPCStatisticalProcessControl,Definition:Analyzeprocessorprocessoutputinordertotakeproperactiontoachieveandkeepstatisticalcontrolstatethenimproveprocessabilitybystatisticaltechniquesuchascontrolchart.,ISO/TS16949:2009,SPCStatisticalProcessControl,SPCisamethodformonitoring,controllingand,ideally,improvingaprocessthroughstatisticalanalysis.Thephilosophystatesthatallprocessesexhibitintrinsicvariation.However,someprocessesexhibitexcessivevariationthatproducesundesirableorunpredictableresults.SPC,inamanufacturingprocessoptimizationcontext,isusedtoreducevariationtoachievethebesttargetvalue.ThefourbasicstepsofStatisticalProcessControlinclude:1.Measuretheprocess2.Eliminateundesirablevariationfromtheprocess3.Monitortheprocess4.Continuouslyimprovetheprocess,ISO/TS16949:2009,SPCStatisticalProcessControl,ControlChart,UCLUpControlLimit,CLCenterLine,LCLLowControlLimit,Step1.Collect:Collectdateanddrawonthechart.Step2.Control:CalculatetrialcontrollimitbyprocessdateIdentifyspecialcausevariationandtakeactionStep3.Analysisandimprovement:Identifysizeofcommoncauseerrorandtakeactiontoreducethevariation.Repeatthethreestepstocontinualimproving.,ProcessCapabilityisanotherimportantconceptinSPC.Processcapabilityexaminesthevariabilityinprocesscharacteristicswhethertheprocessiscapableofproducingproductswhichconformstospecifications,ISO/TS16949:2009,SPCStatisticalProcessControl,CapabilityIndex:ShorttimeabilityandLongtimeability,ISO/TS16949:2009,MSAMeasurementSystemAnalysis,Purpose:Qualifyameasurementsystemforusebyquantifyingitsaccuracy,precision,andstability.Ifmeasurementsareusedtoguidedecisions,thenitfollowslogicallythatthemoreerrorthereisinthemeasurements,themoreerrortherewillbeinthedecisionsbasedonthosemeasurements.,ISO/TS16949:2009,MSAMeasurementSystemAnalysis,Stabilityreferstothecapacityofameasurementsystemtoproducethesamevaluesovertimewhenmeasuringthesamesample.Aswithstatisticalprocesscontrolcharts,stabilitymeanstheabsenceofSpecialCauseVariation,leavingonlyCommonCauseVariation(randomvariation).,Stability,Time1,Time2,I