checkin 酒店英语 入住登记PPT课件

1,.,Check-in,.,2,StepstoCheck-in,1.Greetguests2.Asktheguestwhetherhe/shehasareservationwiththehotel.3.Yes-checktherecordincomputer.No-sellrooms.4.Asktheguesttoshowhis/heridentification.5.Asktheguesttofillintheregistrationform.6.Askaboutthewayofpayment.7.Formthecheck-inrecord.8.Givetheroomkeycardtotheguest9.Callthebellman10.Thanktheguest.,.,3,GlennChicagoHotel,TangLiao,12March,15March,1,Single,1,980RMB,TangLiao8March,LanLan,.,4,GlennChicagoHotel,.,5,Check-in,(R:receptionistG:guest)R:Hello,WelcometoChicagoHotel.HowmayIhelpyou?G:Yes,Iwanttocheck-in.R:Doyouhaveareservation,sir?G:Yes,Ireservedasingleroom.R:Oksir,mayIhaveyourname?G:MynameisTangLiao.R:(Checkthecomputer)Yes,Hereitis.YoureservedasingleroomfromMarch12toMarch15,right?G:Yes.,.,6,R:OkSir,mayIseeyourpassport,please?G:Hereyougo.R:Howwouldyouliketopay?G:Incash.R:OkSir.Hereisyourkeycard.Youareinroom508onthefifthfloor.G:Thankyou.R:Pleaseenjoyyourstay.,.,7,A=localguideB=TourleaderC=ReceptionistC:Goodevening!Welcometoourhotel.A:1._(晚上好!我需要一个套房，八个单人间和三个双人间。)C:Haveyoumadeareservation?A:Yes.2._(我们是为一个德国团队预订的。)3._我来自中旅，该团共有15个游客，团号为SHCITS-A070828.)中旅”CITSChinaInternationalTravelServiceC:Imsorry,butIdontseeyourreservationhere.A:4._(我们肯定办过预订，因为我三天前还确认过。5._(你可以再查一下吗？或者联系销售部？)C:Allright.Letmecheckagain.Ah,yes,hereitis.Wehaveonesuite,eightsingles,andthreetwinsforCITS.,.,8,B:6._(有什么问题吗？)A:No,everythingisallright.B:7._(客房都准备好了吗？)C:Yes,theyare.MayIhaveyourpassports,please?B:Sure.Hereyouare.C:Thankyou.Wouldyoupleasefillintheseregistrationforms?B:8._(登记表填好了。我们可以拿钥匙吗？)C:Herearethekeys.Haveapleasantstayinourhotel.B:Thankyouverymuch.,.,9,Translation:1.晚上好!我需要一个套房，八个单人间和三个双人间。_2.我们是为一个德国团队预订的。_3.我来自中旅(CITS)，该团共有15个游客，团号为SHCITS-A070828.)_4.我们肯定办过预订，因为我三天前还确认过。_,.,10,Translation:1.你可以再查一下吗？或者联系销售部？_2.有什么问题吗？_3.客房都准备好了吗？_4.登记表填好了。我们可以拿钥匙吗？_,.,11,Surname_Name_Nationality_Sex_Birthday.RoomNo._Roomrate_PassportNo.803214DateofissueSept6,2006ValiduntilSept5,2012Permanentaddress252KingsStreet,NewYork,USAOccupationDoctorTel.555-880-321Methodofsettlementofbill(pleasecheckone:)CashCreditcardCheckDateofarrival_Dateofdeparture_Guestssignature_MONEY,JEWELSANDVALUABLESMUSTBEDEPOSITEDINTHEHOTELSAFE;OTHERWISETHEMANAGEMENTCANNOTASSUMEANYRESPONSIBILITY.,REGISTRATIONFORM,.,12,KeySentences,GreettheguestHelloSir/Maam.HowmayIhelpyou?Askaboutreservation1.Doyouhaveareservation,please?2.Couldyoutellmeyourname,please?Couldyouspellyourname,please?-Yes,wehaveyourreservation.Youvereservedasingledeluxeroomwithseaview,haventyou?,.,13,Check-in,AskaboutlengthofstayHowlongwillyoubestaying,please?AskaboutidentificationMayIseeyourIDCard/passportplease,Sir/MaamPleaseshowyour.AskaboutpaymentHowwouldyouliketopay,please?-Incash./Bycreditcard.,.,14,Asktheguesttofillintheregistrationcard1.Couldyoupleasefillinthisregistrationcard?2.Pleasecompletethisregistrationform.Telltheguestwheretheirroomis1.Hereisyourkeycard.Youreinroom508onthefifthfloor.2.Thebellboywillshowyoutoyourroom.,.,15,Tasks(groupwork):,Situation1:1.YournameisBrown.2.Youhavereservedadoubleroomfromthe5th,Maytothe7th,May.3.Nowyouarecheckingin.4.Youwanttopaybycreditcard.,.,16,Situation2:1.YournameisLily,comingtoGuilinforaconference.(meeting)2.YouprefertostayinGuilinSharatonHotelfromAugust8thto12th.3.Youaskforasingleroom.4.Youneedthemorningcallservice.,.,17,Keys,1.Goodevening!Idliketohaveonesuite,eightsingles,andthreetwins,please.2.WevebookedthemforourtourgroupfromGermany.3.ImfromChinaInternationalTravelServiceandthegroupcodeisSHCITS-A070828.Wehave15passengers.4.Imsurewehavem