邮轮餐厅职位和职责介绍ppt课件

餐厅主要的职位及其职责Mainpositionsandtheirresponsiblty,Ivanliu,1,餐厅主要的职位及其职责Mainpositionsandtheirresponsiblty,Waiter/Waitress男服务员和女服务员AssistantWaiter/Waitress助理男服务员/助理女服务员Bartender调酒师BarWaiter/Server酒吧服务员RSA=RoomServiceAttendant客房送餐员Snackattendant休闲餐厅服务员,2,餐厅主要的职位及其职责Mainpositionsandtheirresponsiblties,Waiter/Waitress男服务员和女服务员Responsiblties:Servingpassenger服务客人Takingorders接受点单Explainingthemenus解释菜单Makingrecommendations做推荐SupervisingassistantWaiter/Waitress监督助理服务员。,3,餐厅主要的职位及其职责Mainpositionsandtheirresponsiblties,AssistantWaiter/Waitress助理男服务员/助理女服务员Responsiblties:AssistingWaiters/Waitresses协助服务员Clearingtables清理桌子Settinguptables摆台Deliveringfoodanddrinks递送食物和饮料,4,餐厅主要的职位及其职责Mainpositionsandtheirresponsiblties,Bartender调酒师Responsiblties：Servingalcohoicbeveragestopassengers向乘客提供酒水服务Makingdrinksandoingcocktaildemonstration调制饮料和做鸡尾酒展示Issuingrequisitionandstoringgoods授权申请和储存货物。Communicatingwithpassengersandmakingpassengershappy与客人交流和让乘客开心Makingschedules制定排班表,5,餐厅主要的职位及其职责Mainpositionsandtheirresponsiblties,BarWaiter/Server酒吧服务员Responsiblties：Servingalcohoicbeveragestopassengers向乘客提供酒水服务Settingupbarstations布置酒吧桌Takingdrinkorders接受饮料点单Servingdrinkstothepassengers为乘客上饮料Pushingthesales促销Doingcleaning做清洁工作,6,餐厅主要的职位及其职责Mainpositionsandtheirresponsiblties,RSA=RoomServiceAttendant客房送餐员Responsiblties：Delieveringfoodanddrinkstopassengersinroom。为房间里的乘客递送食物和酒水Setupthetrayfordelievery准备送餐的托盘Takeorderbyphone接受电话点单Collectingdirtytray回收脏的托盘,7,餐厅主要的职位及其职责Mainpositionsandtheirresponsiblties,Snackattendant休闲餐厅服务员Responsiblties：youarewaiterinthesnackrestaurant。,8,餐厅主要的职位及其职责Mainpositionsandtheirresponsiblties,Receptionist=Guestrelationspecialist客户关系专员Responsiblties:Checkingpassengersinandout入住和退房Maintenancerequest维修要求AnsweringpassengersqueriesAssistingwithproblemsandcomplaintstakingpaymentsforpassengeraccountsMakingannouncementsoverthePAsystemchangingandupgradingcabins,9,餐厅主要的职位及其职责Mainpositionsandtheirresponsiblty,Cruisestaff邮轮活动部员工Responsiblties:Instruct,organize,andfacilitatevariousactivitiesandtournaments(quizzes,bingo,deckparties,sportschallenges,triviagames),10,餐厅主要的职位及其职责Mainpositionsandtheirresponsiblty,Youthstaff儿童看护Responsiblties：Conductavarietyofprogrammingforentertainmentofpassengersages3-17开展针对3-17岁的一系列娱乐活动,11,餐厅主要的职位及其职责Mainposi