Chapter1++Making+a+Call.ppt

2010-3-3,OralBusinessEnglish,1,OralBusinessEnglish,2010-3-3,OralBusinessEnglish,2,YangJun,OralBusinessEnglish商贸英语口语大全(对外经济贸易大学出版社),2010-3-3,OralBusinessEnglish,3,RecommendedReadingMaterials,体验商务英语综合教程,DavidCotton,DavidFalvey,SimonKent高等教育出版社剑桥国际商务英语,LeoJones,RichardAlexander,华夏出版社新编外经贸英语函电与谈判,戚云芳编著,浙江大学出版社英汉经济管理词典,胡式如主编,上海外语教育出版社Otherstobegivenlater,2010-3-3,OralBusinessEnglish,4,Myself,Lecturer:YangJunAddress,Phone,Email:99LongkunSouthRoad,ForeignLanguagesDepartment,HainanNormalUniversity571158Phone-mail:Yang-judy317,2010-3-3,OralBusinessEnglish,5,Expectations,ActiveandparticipateinallsessionsAskwhenindoubt,donotbeshyCompleteyoursetassignmentStudyforyourexam,2010-3-3,OralBusinessEnglish,6,Outcomes,Itishopedthatbytheendofthecourse,youwillbeableto:Acquireessentialbusinessvocabulary(words,phrases,collocationsandkeytechnicalterms)IncreaseknowledgeofbusinesspracticeandconceptsBuildupconfidenceinexpressingyourviewsinEnglishandtoimproveyourfluencyExchangeideasandopinionswitheachotherandwiththeteacherDevelopyourcommunicationskillsinthekeybusinessareasofpresentations,meetings,negotiations,telephoningandsocialEnglish.Enhancespeakingskills,2010-3-3,OralBusinessEnglish,7,2010-3-3,OralBusinessEnglish,8,Pronunciation:accurate?Content/idea:quantity,quality,clarity?Turn-taking:howtocomein?Language:vocabulary,sentence,syntaxandgrammar?Presentationskills:fluency,confidence,eye-contactandstyle?Organization:appropriacyandformat?,2010-3-3,OralBusinessEnglish,9,Assessments,Participationandpresentationsinclass10%Individualpresentation+groupwork10%Finalexamination80%,2010-3-3,OralBusinessEnglish,10,BusinessEnglish?,2010-3-3,OralBusinessEnglish,11,BusinessEnglishisntaspeciallanguagewithaspecialgrammar_itssimplyENGLISHUSEDINBUSINESSSITUATIONS.Everytradeandeveryfirmhasitsownjargonanditsownwaysofdoingbusiness_andeverydepartmentwithinacompanymayuseitsownspecialterminologytodescribewhatitdoesanditsproducts.,2010-3-3,OralBusinessEnglish,12,Activefocusonbusiness,2010-3-3,OralBusinessEnglish,13,Ssshouldbeencouragedtousetheirjudgments,businessorgeneralknowledgeandskillsastheyparticipateintheclassroomactivities.UsingE.inbusinessalwaysinvolvesdrawingonbothbusinessskillsandlanguageskills.AnditalsoinvolvesbothknowinghowtouseE.andknowinghowtodobusiness.SsshouldtrytobecreativeinboththeiractionsandthoughtsinspeakingE.andusingE.inbusinesssettings.,2010-3-3,OralBusinessEnglish,14,Chapter1MakingBusinessCalls,2010-3-3,OralBusinessEnglish,15,Workinpairs,OneofyoushouldlookatRoleCardA,theotheratRoleCardB.Youwillbetakingpartintwotelephoneconversations,sositbacktoback:MakenotesbeforeyoustarteachcallRole-playthecallsJoinanotherpairanddiscuss:Didthecallsdevelopinthewayyouexpected?Whatwentwrong?Whatwentright?,2010-3-3,OralBusinessEnglish,16,RoleCardA,Useyourownname.YouworkforasubsidiaryofMedusaS.A.Callyourfirmsheadofficeandfindoutthename,addressandphonenumberofMr.orMrs.G.Peters,wholivessomewhereinSwitzerland.Youhaventspokenbeforetothepersonyouarecalling.,2010-3-3,OralBusinessEnglish,17,RoleCardB,Useyourownname.YouworkintheheadofficeofMedusaS.A.Thecallerworksinasubsidiarycompany,butyouhaventbeenintouchbefore.Theaddressthecallerrequiresmightbeeitherofthese:,MrsPetersGudrunGesell44ACH-3012BernSwitzerlandPhone:(0041)316578163,MrPetersGordon33avenuedeHopitalCH-2017NeuchatelSwitzerlandPhone(0041)327719906,2010-3-3,OralBusinessEnglish,18,Discussion,Whatdoyouenjoyaboutusingthephone?Whatdoyoudislikeaboutmakingphonecalls?Whatwouldbetheadvantagesanddisadvantagesofvideophonesinbusiness?Whatisdifficultaboutmakingafirst-timecalltoastranger?Whatcanyoudotomakesuchcallseasier?Whatcanyoudotoestablisharelationshipwithastrangermorequickly?Howcanyoumakesurethattheotherpe