Unit 1 Work as a tour guide(课堂PPT)

1,EnglishforTourGuideUnit1WorkasaTourGuide,2,EnglishforTourGuide,EnglishforTourGuide,LearningObjectives,Warm-up,Task1WhatisaTourGuide?,Task2ProfessionalismforaTourGuide,Task3HowtobeaTourGuideinChina?,Part1WorkasaTourGuide,Assignment,ExtendedTask,3,LearningObjectives,Inthisunit,youshall:knowwhatisatourguide;getfamiliarwiththequalificationsthataqualifiedtourguidemustpossess;gettoknowhowtobeatourguideinChina.,EnglishforTourGuide,4,Warm-up,I.Whatmakesatourguidethesoulofmoderntourismindustry?soul,5,EnglishforTourGuide,Warm-up,I.Whatmakesatourguidethesoulofmoderntourismindustry?,Expressionsandopinionsforreference:Tourguidesaretheoneswhogobetweendifferentpeoplesandtheyarethesoulofthetourismindustry.Theyplayoneofthemostimportantrolesinthetourismindustry.Theservicestheyproviderepresenttheirtravelagencies/services,andeventheircountries.Thetourguidesworkdecidestoaprettylargedegreewhetherornottouristsarepleasedwiththeirtourandsomewhataffectstheirimpressionofthecountry/placetheyarevisiting.Tourguidesarethepeopletouristsinteractwithmostontheirtours.Actually,mosttouristsgettoknowthecountry/placetheyvisitmainlythroughtheguidesservices,theirknowledge,speech,behaviorandpersonality.,6,EnglishforTourGuide,Tourguidesarethechiefexecutorswhocarryoutalmostalltheactivitiesarrangedbythetravelagencies/companies.Theyexplainthebeautyofthelocalnature/culturenotonlythroughtheirknowledgeableandarticulateinterpretations,butalsobytheirresponsiblesafeguiding,friendlyculturalcommunicationandamicablefellowcompanionship.Tourguidesaretheoneswhosafelyguidethetouriststotravelroundtheplacestheyaretovisit,andtheyaretheoneswhointroducethetouriststothebeautyofnatureandthecharmoftheculturesinalanguagetheybothunderstand.Tourguidesareprofessionalswhomanagetohandleproblemsorresolveissueswhichmayoccuraccidentallyduringthejourney.Theyaffecttouristsmoodsthroughtheirservices,markimpressionsontouriststhroughtheirwork,andenhancetouristsperspectivesuponthecountry/placebytheirpersonalities.Guide-interpretersarethespiritsofthemountainsandrivers,envoysoffriendship,disseminatorsofcultureandcivilization,andthepublicityagentsofthenewideasandmoralsofthenation.,7,II.Whatqualitiesdoyouthinkaqualifiedtourguidemustpossess?,8,EnglishforTourGuide,II.Whatqualitiesdoyouthinkaqualifiedtourguidemustpossess?,Expressionsandopinionsforreference:Tobeaqualifiedtourguide,onemustpossessqualitiessuchasfitness,knowledge,responsibilityandagoodsenseofhumor.Goodtourguidesshouldbehealthyandenergetic,andlovetravelingthemselves.Qualifiedtourguidesshouldhaverichknowledgeaboutdiversesubjectsandbeabletofluentlyandarticulatelyconveythemselvesinalanguagetheirtouristscanunderstand.Aprofessionaltourguideshouldhaveastrongsenseofresponsibilityandbeabletohandleaccidentalproblemsindependently.Aboveall,agoodtourguidemustlikehis/herjobandlovehis/herowncountry.Apopulartourguidemustbepleasantandhumorous,andbeabletoexplainthingspatientlyandinafriendlymanner.He/shemustbesociableandknowhowtocommunicatewithtouristsandotherprofessionalsinvolvedinaniceandtimelyway.,9,EnglishforTourGuide,Aqualifiedtourguideshouldlovehis/herworkandhavewideknowledge(atleastadequateknowledge)abouthisowncountry,stateandcity/region.He/shemustbehealthyandvigorous,andliketravelingandbeingwithpeople.Aqualifiedtouristguidemustbegoodatinternationallanguage,suchasEnglish,orbeabletospeakthetouristslanguagefluently,andbeabletoexplainthingsclearly.Agoodandqualifiedtourguidemustbehighlyresponsibleandbeabletohandleproblemscompetentlyandefficiently.He/sheknowshis/herworkwell(theprocedures,theways,etc.)andneverdelaysincommunicatingwithtouristsorotherparties/peopleinvolved.Neithershouldhe/shelosetemperwiththetourists,nomatterhowmuchtheycomplain,butinstead,goallouttohelpthempatientlyandwithopenarms.Ifanythingunexpectedorurgenthappens,goodtourguidesareneverataloss;theyknowwhattodoandtowhomtoturn.Ingeneral,itshardtobearealgoodtourguide.toqualifyforthisjob,besidesthequalitiesmentioned,aguidehadbetterhaveagoodsenseofhumorandknowhowtoamusehis/hertouristspleasantlyyetdecently.,10,EnglishforTourGuide,Pre-reading:,Task1WhatisaTourGuide?,WorkingasaTourGuide:AnOverviewAnescortedtourisoneforwhichthepassengershavepaidextramoneyfortheconvenienceofhavingsomebodyalongwhoknowsaspecificgeographicalareaandwhoisfamiliarwiththemanydetailsofgrouptravel.Handlingthelogisticsofaweeklonggrouptourinvolvesquiteabitofwork,butthebenefitscanbegreat.Guidesmeetpeoplefromallovertheworld,serveasculturalambassadorstotheircustomersandtolocalresidents,andoftenactasunofficialspokespersonsfortheareainwhichtheywork.Inaddition,tourguidesactaseducatorsandall-aroundexpertsinthehistory,geography,andcultureoftheareastheyvisit.,11,TourGuidePractice,12,EnglishforTourGuide,Allinall,agoodtourguideshouldbeabletoactasanattendant,publicityagent,investigatorandprotectorwhileaccompanyingforeignvisitors.So,he/shehastohaveaperfectmasteryofourpartyspoliciesandpoliticalideology,foreignlanguageandknowledge.He/shemustbehonestandupright,freefromcorruption,prudent,carefulinhis/herwork,diligentandassiduousinhis/herworkingstyle.Inotherwords,agoodguide-interpretershouldbethespiritofthemountainsandrivers,anenvoyoffriendship,adisseminatorofcultureandcivilization,andthepublicityagentofthenewideasandmoralsofthenation.,13,I.Discussion:Accordingtothepassage,whatisatourguide?,Thetourguideisonewhoofficiallyaccreditedbythetourismauthority,andassignedbyatravelagency,offerguiding,interpretationandotherrelevanttravelservicefortourists.,EnglishforTourGuide,14,EnglishforTourGuide,II.Readtheabovepassageandcompletethefollowingforms.,15,Answers:1)Localguide:representtourexecutorservice.Mainresponsibilities:workinlocalcityorprovincialtravelserviceoffice;handleitineraryinspecificdestination;dohotelandrestaurantassignments;giveinformationathotelsitesandinstructiononitinerary;workcooperativelywithtourmanager/escortandnationaltourguide2)Nationalguide:representtourorganizerserviceinChina.Mainresponsibilities:travelwiththetourgroupthroughoutthewholejourney;seetoitthattheitineraryiscarriedoutsmoothly;dealwithtechnicalaspectsofthetripandcoordinateallofthetourarrangements,EnglishforTourGuide,16,EnglishforTourGuide,3)Tourescort:representtourorganizerserviceinforeigncountries.Mainresponsibilities:accompanythetourgroupfromforeigncountriesandback;actasatransnationalguideandrepresentativeoftourgroup;coordinateallactivitiesoftourorganizerserviceathomeandabroadandtourexecutorserviceinChina;managethetourgroup;assistthenationalguideandlocalguidesthroughoutthetrip.4)Scenic-spotguide:representspecificsites.Mainresponsibilities:workinaspecificsite;givetouristslectures;introduceattractions;actintellectualinterpreteroftheculture;answerquestionsfromtourists.,17,EnglishforTourGuide,Task2ProfessionalismforaTourGuide,18,I.Description:Atourguideshouldbesomeonewhois:,EnglishforTourGuide,puter-literatef.dynamicg.enthusiastich.optimistici.energeticj.diplomatic,Matchthequalitiesabovewiththesedefinitions:,_abletouseinformationtechnology_thinkingofotherpeoplesfeelings_discreetandtactfulindelicatesituations_showingalotofenthusiasmandenergy,19,EnglishforTourGuide,5._goodatfigures6._canspeakfluently7._precise,paysattentiontodetail8._confidentaboutthefuture,Answers:1.e2.b3.j4.f/g/i5.d6.a7.c8.h,20,II.Underlinethestressedsyllableineachquality.Whatarethestressrulesforwordsendinginateandic?Readthewordsaloud.,Reference:Forwordsendinginate,thestressisplacedontheanti-penultimatesyllable(thirdfromend).Forwordsendinginic,thestressisplacedonthepenultimatesyllable(secondfromend).,EnglishforTourGuide,21,EnglishforTourGuide,III.Accordingtothepassage,decidethefollowingstatementtrueorfalseandcorrectthefalsestatements.,_Ifyourhairneedstobecombedorcut,faceneedstobeshaved,oryouarewearingtoomuchmake-up,thetouristswillseethatyoudonotcareofyourselfverywell,andwillwonderhowyouwillbeabletotakecareofthem._ThelasttwotourguideshavelookedlikeactorsfromtheBeijingOpera.Thiscommentmeanstouristsdonotcareabouttheappearanceoftourguides._Yourmannersdonothavemucheffectonyourcompany._Basicmannersincludetheuseoftheexpressionsas“please”,“thankyou”,“Mr.”,“Mrs.”and“Miss”beforeguestslastnamesandaskingtouriststodosomethingratherthantellingthemto.,22,EnglishforTourGuide,5._AnAmericansaying“Youcangetmoreco-operationwithsugarthanyoucanwithsalt.”meansasatourguide,youshouldalwaysbringalotofcandieswithyouwhileyouareguidingatourtosomeplaces.6._Atourguideisaleaderofthegroup.Ifheisboredandnotinterested,thereidagoodchancethatthegroupwillbeboredandnotinterestedeither.7._Ifyoufindyouarehavingtroublecontrollingagroup,thefirstthingyoushouldlookatisyourownmanners.,23,Answers:TrueFalse.Itmeanstouristscareabouttheappearanceoftourguides.False.Yourprofessionalmannerswillhaveagreateffectonyourcompany.TrueFalse.Thissayingmeansifyouarecourteousandpolitetoallguests,theywillbemorecooperativewithyourguidingwork.TrueFalse.Ifyoufindyouarehavingtroublecontrollingagroup,thefirstthingyoushouldlookatisyourownattitude.,EnglishforTourGuide,24,EnglishforTourGuide,Task3HowtobeaTourGuideinChina?,25,EnglishforTourGuide,26,I.Role-play:twostudentsareaskingtheirprofessorabouttheTourGuideQualificationExaminationinChina.Theprofessorgivesadetailedintroduction.,EnglishforTourGuide,27,EnglishforTourGuide,II.Accordingtothepassage,decidethefollowingstatementstrueorfalseandcorrectthefalseones.,_InChina,foreignerscantakepartintheTourGuideQualificationExamination._InChina,thepermanentresidentsinHongKongandMacaocanalsoparticipateintheTourGuideQualificationExamination,buttheTaiwanesecannot._Ifsomeonehascontagiousills,he/shecannottakethetest._TheTourGuideQualificationExaminationisanationwidetest,butthespecifictestquestionsaredifferentindifferentprovinces._TheTourGuideQualificationExaminationconsistsoftwoparts:writtentestandoraltest._Ifyouhavepassedtheexamination,youcangetatourguidecard._Ifyouhavepassedtheexamination,youcanstarttoworkasatourguide._Ifyouhavegotyourtourguidecard,youcanworkasatourguideimmediately.,28,Answers:1.False.InChina,onlyChinesecitizencantaketheTourGuideQualificationExamination.2.True3.True4.True5.True6.False.Ifyouhavepassedtheexamination,youcangetatourguidequalification.7.False.Youhavetogetatourguidecardandthenyoucanworkasatourguide.8.False.Youhavetoaccepttheaccreditationfromtravelagencies,thenyoucanguidetours.,EnglishforTourGuide,29,EnglishforTourGuide,Assignment,I.Discussion:Accordingtothetextabove,ifsomeonewantstotaketheTourGuideQualificationExamination,whatpreconditionshe/sheshouldhave?,Reference:He/sheshouldbeahealthyChinesecitizen,notsufferingfromcontagiousdisease.He/shealsoshouldhaveagoodcommandoflanguages,sothathe/shecanwellintroducethetouristattractionstothetourists.He/sheshouldhaveatleastseniorhighschooleducationbackgroundortechnicalsecondaryschooleducationbackground.,30,EnglishforTourGuide,II.Roleplay:makeshortconversationsbasedonthefollowingsituation.ThreestudentsarediscussingthetopictheirprofessorgavelastMondayWhydowesaytourguidesplaythekeyroleinthetourismindustry.Eachofthempresentshis/herviewpoints.,31,EnglishforTourGuide,ExtendedTask,I.Matchthewordsintheboxwiththedefinitions.,missionc.tipd.bonuse.overtimef.perksg.wagesh.fee,_theextrathings,suchasluncheonvouchersorfreemedicalinsurance,overandabovethebasicpay._asmallsumgiventorewardtheservicesofpeoplelikewaitersortaxidrivers._moneypaideverymonth,butreferredtoasannualearningspaidtoprofessionalandmanagerialstaff._moneypaidtoaprofessionalperson,e.g.adoctororlawyerforadvicegiven._moneypaidtoamanualworker,usuallycalculatedhourlyandpaidweekly._moneyaddedtopay,usuallyasarewardforgoodwork._moneythatispaidforextrahoursofwork._moneyearnedasaproportionofthegoodsorservicessoldbyanindividual.,f,c,a,h,g,d,e,b,32,EnglishforTourGuide,II.ReplacethedollarsigninthesesentenceswithawordfromtheboxinExerciseI.,_Sheleftschoolwithoutanyqualificationsthengotafactoryjob,butthe$werentverygood._Thebasicremunerationisnthighbutsheearns15%$oneverytourshesells._Thesalaryisnotexceptionalbutthe$includetheuseofacarandsubsidizedaccommodation._Theconsultantschargedusa$of2,000foranhourswork._Thestarting$is35,000perannumrisingto40,000aftertwoyears._Wegavetheguideagood$becauseshemadethevisitsointeresting._Thecompanypaideachemployeea250Christmas$asprofitshadneverbeensohigh._IftheyworkonaSundaytheyget$whichisdoubletheirusualrateofpay.,g,b,f,h,a,c,d,e,33,EnglishforTourGuide,III.Completethedialoguebychoosingfromthefollowingsentencesinthebox.,A.shouldbeabletohandleproblemscompetentlyandefficiently.B.tobeaqualifiedtourguide,onemustbehealthy,fitandstrong.C.goallouttohelpthempatientlyandwithopenarmsD.Icantagreemore.E.mustbegoodatatleastoneinternationallanguage.,Prof.Jin:Now,whocantelluswhatqualitiesatourguideshouldpossesstoqualifyhis/herjob?Michael:Ithink,(1)_.Andhe/shemustbeknowledgeable,responsibleandhumorous.Alice:(2)_.Inaddition,aqualifiedguideinterpreter(3)_,suchasEnglish,orbeabletospeakthetouristslanguagefluently,andbeabletoexplainthingsclearly.Michel:Furthermore,he/shemustbehighlyresponsible,sensitiveandquick.Well,Imean,he/she(4)_He/sheshouldneverlosehis/hertemperwithhis/hertouristsnomatterhowmuchtheycomplainbut(5)_.,B,D,E,A,C,34,EnglishforTourGuide,IV.Readthisextractfromanarticleaboutcareersintourismandusethewordsintheboxtocompletethegaps.,panyc.careerd.employere.workf.associatesg.touroperators/agents/retailersi.postings/vacancies/postsj.entrants/employees/applicants,OnaTourofDutyBythe21stcentury,accordingtoanEnglishTouristBoardprediction,tourismwillbethelargest(1)_intheworld.ItisalreadyoneofBritainslargestindustries,employing1.5millionpeopleintravel,heritageandleisure.Although(2)_intravelandtourismmayappeartobefullofglamourandonelongholiday,therealityisthattheyarehard(3)_involvinglonghoursandconsiderablestresswithlittlepay.Norisjobsecurityregardedasahighpriority,becausemovingfromcompanyto(4)_orfromonesectoroftheindustrytoanotherisseenasaperfectlyacceptable(5)_strategy.,d,a,e,b,c,35,EnglishforTourGuide,Thisimmenselycomplexandinterdependentindustryconsistso