餐厅服务常用英语PPT课件

餐厅服务常用英语,旅游管理专业王敏MinlyWang,1,情境1,客人进入餐厅（已预订）引领客人就坐（吸烟区）请客人就坐为客人点菜（介绍特色）为客人上菜为客人餐间服务为客人结账（用信用卡）向客人道别,客人进入餐厅,Goodafternoon,Sir(MissMadam),howmanyofyou?,Hello,doyouhaveareservation?,Whatwouldyouprefer,somkingornon-smokingarea?,Goodmoring.Towpeople.,Yes.Windowseat.,Smokingarea,thankyou.,Pleasewaitaminute.Yourtablewillbereadysoon.,Thiswayplease.(Pleasefollowme),Sir(Madam),isthistableOKforyou?,引领客人就坐,OK.Pleasequickly.,OK.,Itsnice.Thankyou.,Pleasehaveaseat.,Whatkindofteadoyouwant?WehaveLongjing,herbaltea花草茶,Oolongteaandblacktea.,Thisisourmenu.(Pleasehavealookatourmenufrist.),请客人就坐,Blacktea.Please.,Thanks.Letmesee.,为客人点菜,ExcusemeSir/Madam,mayIhaveyourordernow?,Yes,Sir.DoyoulikeChinesefood?OurrestaurantprovidesShanghaicuisine(Beijingcuisine,Sichuancuisine,Cantonesecuisine粤菜,anddishescookedincountrysidestyle),Yes.Couldyourecommendussomething?,OurspecialtiesareSichuanCuisine,wouldyouliketohaveatry?,Ifyoulikespicefood,wehaveShreddedPorkwithSpicy香辣Garlic蒜Sauce酱,SpicyFriedChicken.,Yes.ItakeSpicyFriedChicken.,为客人点菜,Couldyourecommendsomethingspecial?,FriedYellowCroaker炸黄花鱼inSquirrelShapelookslikeasquirrel松鼠.Ittastessweetandsour,anditiscrispyoutsideandtenderinside.,Anythingelse?,Thatsagoodidea.,为客人点菜,Wouldyoulikesomesoup?,WehaveFishHeadSoup,ChickenSoup,DuckSoup,EggSoup.,Excuseme,doyouwantanythingelseforyourdinner(breakfast/lunch)?,为客人点菜,EggSoup,please.,Whatdoyouwantfordimsum?,Yes.Doyouhavedimsum点心?,为客人点菜,WehaveSmallSteamedBun蒸小笼包,SpringRolls,GlutinousRiceDumplinginSweetRiceWine,ShrimpWonton虾仁儿馄饨.,WewillorderShrimpWonton,please.,OK,Yourorderis,Whatdrinkdoyoulike,wehaveMaotai,WuLiangYe,ShuiJingFang,ShaoxingRiceWine,beer,fruitjuiceWhichonedoyoulike?,为客人点菜,Beer,Towbottles,please.Thatsenough/Theseallright.Thankyou.,Wouldyouliketousechopsticksorknifeandfork?,为客人点菜,Weusechopsticks,please.,为客人上菜,Thisisyourdrink.Pleaseenjoy.Wouldyoulikesomeice?,Yes,thanks.,Thisisyourcolddish,pleaseenjoy.MayIservehotdishesforyounow?,OK,please.,Sorrytokeepyouwaiting.Thisdishis,为客人上菜,Thanks.,Sir(Madam).Hereareallyouordered.Pleaseenjoy.,为客人餐间服务,Howdoyoulikethefood?,Yes,theyarealldelicious.,MayIcollecttheuseddishes?Andthisdishfreefromourrestaurantforyou.Hopeyoulikeit.,Thanks.,Youarewelcom.,为客人结账,CanIhelpyou?/whatcanIdoforyou?,Sir,thisisyourbill.Howwouldyouliketopayforyourbill,bycreditcardorbycash?,Pleasesignhere.,Iwillpaythebill.,Creditcard.,Hopeyouhadanicedinner.Thanks.Hopeyouvisitusagain.,向客人道别,HopeyouhaveagoodtimeduringtheWorldExposition世博会.,Thankyou.Bye.,Iwillenjoy,thanks.,情境2,客人进入餐厅（未预定）引领客人就坐请客人就坐（桌面未整理）为客人点菜为客人上菜（需等候）为客人餐间服务（餐肴味道有问题）为客人结账（付现金、需找零）向客人道别,客人进入餐厅（未预定）,GoodEvening,Sir(MissMadam),howmanyofyou?,Doyouhaveareservation?,Wewillarrangeforyou.Whatwouldyouprefer,somkingornon-smokingarea?,GoodEvening.Oneman.,Iamafraidnot.,NoSmokingarea,thankyou.,引领客人就坐,Pleasewaitaminute.Yourtablewillbereadysoon.,Sorrytokeepyouwaitingforsolong.Pleasefollowme.,OK.,Pleasehaveaseat.,Whatkindofteadoyouwant?WehaveLongjing,herbaltea,Oolongteaandblacktea.,Pleasehavealookatourmenufirst.,请客人就坐,Longjingtea.Please.,Thanks.,为客人点菜,ExcusemeSir/Maam,mayIhaveyourordernow?,Sure.IwanttoorderRoastedDuck,TomatoandEggSoupandabowlofSteamedRice.,Excuseme,RoastedDuckwillabout40miuntes,isitok?Thewholeduckmaybetoomuch.MayIsuggestahalf?,Thankyou.Youaresokind.,Wouldyoulikesomedessert?Wehavecheesecake,icecream,chocolatepuddingandjelly果冻.,为客人点菜,chocolatepudding.,Whatdrinkdoyoulike,wehaveredwine,whitewine,bothwithsweetflavorornot.,Doyouhavesoftdrink?,Certainly,wehaveFreshWater-melonjuice,Applejuice,Orangejuice.,Orangejuice.Thanks.,OK,Yourorderis,Wouldyouliketousechopsticksorknifeandfork?,为客人点菜,Kinfeandfork,please.,为客人上菜（需等候）,Sorrytokeepyouwaiting.ThisdishisRoastedDuck.Hereareallyouordered.Pleaseenjoyyourdinner.,Thanks.,Iamverysorry.Ijusttalktothechef.Yourdishwillbereadysoon.,Excuseme,waitress.Pleasequickly.Iwillgobyplane.,为客人餐间服务（餐肴味道有问题）,Excuseme,waitress.,Whatsthematter,Madam?,Iamawfullysorry,Iwillchangeoneforyourightnow.,Thesoupistoosalty.,Thanks.,为客人餐间服务（餐肴味道有问题）,Doyouwantsomethingelsewhenyouarewaiting,asalittlepresentfromourrestaurant？,Thanks.,Hereisfreefruitfromourrestaurantforyou.Pleaseenjoyit.,为客人结账（付现金、需找零）,CanIhelpyou?/whatcanIdoforyou?,Sir,thisisyourbill.Howwouldyouliketopayforyourbill,bycreditcardorbycash?,Iwillpaythebill.,Cash.,Excuseme,waitress.,为客人结账（付现金、需找零）,Thetotal380RMB.Thankyou.Takeyou400RMB.Pleasewaitaminute.Maam.Thisisyourchangeandreceipt.,Thanks,butwedonttaketipshere.Thisiswhatweshoulddo.,20RMBisyourtip.,Thankyouforyourgoodservice.,向客人道别,Goodbye.Welookforwardtoseeingyouagain.EnjoyyourstayinShanghai.,Hopeyouhadanicedinner.Thankyouforyourcooperation.Hopeyouprovidegoodsuggestionsforourrestaurant.,Yourserviceisnice.Iwillcomeagain.,Iwill,thanks.Goodbye.,情境3,客人进入餐厅引领客人就坐请客人就坐为客人点菜(并要求附带客房服务)为客人上菜为客人餐间服务(需要分餐服务)为客人结账（酒店住客签单）向客人道别,客人进入餐厅,Goodmorning,Miss,howmanyofyou?,Doyouhaveareservation?,Goodmorning.Threepeople.,Yes.PrivateRoom雅间.,Pleasehaveaseat.,Whatkindofteadoyouwant?,Ofcourse.Howmanydoyouneed?,请客人就坐,Wearenotusedtodrinkingtea.Doyouhavemineralwater?,Three,please.,Pleasehavealookatourmenu.Illreturninafewminutestotakeyourorder.,ExcusemeMiss,Areyoureadytoorder?,Yes.WewanttoordercolddishisSlicedBoiledChicken切片鸡,hotdishisStir-FriedShelledShrimps炒虾仁.,为客人点菜(客人要求附带客房服务),为客人点菜(客人要求附带客房服务),Wewanttoordermore.Couldyourecommendsomespecial?,Yes,Miss.Wehaveaverynicevegetabletoday,SauteedSnowPeas炒雪豆withScallion青葱.,Itsoundsgood.Illtakeit.,Wouldyoulikesomestaplefood主食?,Towbowlsofnoodles.,为客人点菜(客人要求附带客房服务),Excuseme.WealsoneedRoomService.,Certainly,Miss.Couldyoutellmeyourroomnumberandwhatyouwanttoorder?,Room908,anAmericanbreakfast.Thanks.Bytheway,pleasesenditbefore10A.M.,Wouldyouliketoorderanythingelse?,Thatsenough.,OK,Yourorderis,Wouldyouliketousechopsticksorknifeandfork，wettowel/tissue?,为客人点菜(客人要求附带客房服务),Onlyknifeandfork,please.,为客人上菜,Excuseme.Thisisyourhotdish.Itsourrestaurantsspecialty-Stir-FriedShelledShrimps,ittastedbetterwithvinegar.,Excuseme.Thisisyourcolddishandmineralwater.Pleaseenjoyit.MayIservicehotdishforyounow?,OK.Thanks.,Thanks.Ittastesdelicious.,为客人餐间服务(需要分餐服务),Bytheway.Wouldyouliketobeservedseparately?,Thanks.Itsagoodidea.,YourdishisallhereandtheAmericanBreakfastalsohasbeensenttoRoom908.Pleaseenjoy.,WhatcanIdoforyou?,Sinceyoustayourhotel,youmaysignyourbill.Pleasegivemeyourkeycard.,Iwillpaythebill.,Thanks.Hereyouare.,Excuseme,waitress.,为客人结账（酒店住客签单）,Miss,thisisyourbill.Pleasesignthebill.,为客人寻找丢失的手机,WhatcanIdoforyou?,Excuseme,waitress.,Ilostm