餐饮日常用语(英文)PPT课件

.,1,FOOD&BEVERAGEUSEFULSENTENCE,餐饮日常用语,.,2,1、Goodmorning,*Restaurant.,Aileenspeaking,howmayIhelpyou?早上好，*餐厅，我是Aileen,请问有什么可以帮到您的吗？2、Doyouhaveareservation?您有预订吗？3、Whattimewouldyoulikeyourtable?您什么时候用餐？4、Howmanypeoplearethereinyourparty?您们一行有几位？5、MayIhaveyournameandyourtelephonenumber（orcontactNO）?可以告诉我您的姓名及电话号码（或联系电话）吗？,（一）餐位预订,.,3,6、MayIrepeatyourordernow?我可以重复您的预定吗？7、Yourmealwillbeservedwithin15minutes.Thankyouforyourcalling.您的订餐将在15分钟内送到。多谢来电。8、Pleasewaitinyourroom,mycaptainwillbeatyoursidetotaketheorderin5minutes.请您在房间稍候，我的领班会在五分钟之内去您房间。9、Welookforwardtohavingyouwithus.我们期待您的光临。,.,4,10、Goodmorning,sir.MayIhelpyou?早上好，先生。需要我效劳吗？11、WelcometoCantoneseRestaurant.欢迎光临中餐厅。12、Goodmorning,sir,tableforhowmanypeople,please?早上好，先生，请问几位呢？,（二）迎客,.,5,13、Doyouhaveareservation?您有预订吗？14、Sorry,therestaurantisfullnow,couldyoupleasewaitforamoment?对不起，现在我们餐厅客满了，您能稍等一下吗？15、Wecanseatyouin10minutes.在十分钟之内，我们可以安排您入座。16、Imsorry,thattableisalreadybooked.对不起，那张桌子已经被预订了。,（三）引客,.,6,17、Thisway/Followme,please.这边请。18、Willthistablebeallright?这张桌子可以吗？19、Youcansitwhereyoulike.您可以随便坐。20、Wouldyoulikethistable?喜欢坐这儿吗？,.,7,21、Whatkindofteawouldyoulike?Wehavewulongtea,puertea,longjingtea,jasmineteaandsoon.您想喝什么茶？我们有乌龙茶，普耳茶，龙井茶和茉莉花茶等。22、Hereisthemenu.这是菜单。23、Areyoureadytoordernow?现在准备点菜吗？24、Whatwouldyouliketohave?您想吃点什么？,（四）请客人点菜,.,8,25、Imsorry,thedishhasbeensoldout.对不起，这道菜已经卖完了。26、MayIsuggest/recommend?Itsverynice.我可以推荐吗？这个菜味道很好。27、IsuggestyouhaveatasteofSichuandishes.我建议您试一试川菜。28、Howwouldyoulikeyourcoffee,blackorwhite?您要什么咖啡,清咖啡还是牛奶咖啡?29、Whatkindofbreadwouldyoulike?您要哪种面包？,.,9,30、Howwouldyoulikeyouegg,sunny-sideuporturnedover?您喜欢鸡蛋怎样烹调,单面煎还是双面煎?31、Wouldyoulikeyoubeefsteakrare,mediumorwell-done?您的牛排是要三成熟,五成熟还是全熟?32、TodaysspecialisIamsureyoullenjoyit.今天的特别介绍是。我肯定您会喜欢它。,.,10,33、Takeyoutime,please.请慢慢挑选。34、Whatkindofdrinkwouldyoulike?您想喝什么饮料？35、Doyoucareforsomedesserts/fruits?您要甜品/水果吗？36、Yourorderwillbereadysoon.您点的菜很快就会送来。,.,11,37、Wouldyoumindmyservingnow?现在上菜好吗？38、Excuseme.对不起，请让一让。39、HereisthetraditionalCantonesedish.这是正宗的粤菜。40、Enjoyyourmeal/drink,sir.先生，请慢用。41、Takecare,thesoupisratherhot.当心，这汤很烫。42、Waitamoment,please.请稍候。,（五）餐间服务,.,12,43、Illgoandgetitrightaway.我马上拿来。44、Hereyouare.给您。45、ThisistheFrenchdressingforsalad,iseverythingallright?这是沙律的法酱，请问还有其它要求吗？,.,13,46、Whatstheproblem,sir?先生，有什么问题吗？47、Iseverythingtoyoursatisfaction?饭菜可口吗？48、Wouldyoulikeitcookedalittlelonger?您愿意把它再煮一下吗？49、Wouldyoulikesomemorebeer?给您再添点啤酒好吗？,（六）餐间征询客人意见,.,14,50、Wouldyoulikeanythingelse?您还要点别的什么吗？51、MayItakethisplateaway?我可以撤掉这个盘子吗？52、Wouldyoulikeitcookedalittlelonger?您愿意把它再煮一下吗？53、Wouldyoulikesomemoreredwine?给您再添点红酒好吗,.,15,54、Imsorry,sir,Igotitwrong.对不起，先生。我把您的菜弄错了。55、Illspeaktothechefandseewhathecando.我和厨师商量一下，看看他能否给予补救。56、Illlookintothematter.我会查一下这件事。57、Sorry,ittakessometimeforthisdish.对不起，这道菜需要一点时间。,（七）处理客人投诉,.,16,58、Imverysorry.Illcallourmanageronduty.非常对不起，我去叫我们值班经理过来。59、Iassureyouitwonthappenagain.我保证不会再发生这种情况。60、Imsureeverythingwillbeallrightnexttimeyoucome.相信下次您来时，一切都会令您满意。,.,17,61、Hereisyourbill.这是您的帐单。62、Howwouldliketopayyourbill?您打算如何付款？63、Wouldyouliketopayincashorbycreditcard?您是用现金还是用信用卡,（八）结帐,.,18,64、Wouldyoulikeseparatedbilloralltogether?是分单来算还是一起算？65、Couldyousignhere,please?您能签在这儿吗？