Unit 4 Change

A,Whichofthesesituationswouldyoufindthemostdifficulttodealwith?,1Losingalotofmoney2Movinghouse3Movingtoanothercountry4Losingyourjob5Anewboss6Newneighbors7Drivingabroad8Gettingmarried,B,Whathasbeenthemostsignificantchangeinyourlife?,C,Whichofthesebusinesssituationswouldworryyoumost?Why?,1Youreadinthepaperthatyourcompanywillprobablybemergingwithanothercompany.2Youkeepyourjobafteramerger,butyouareinalesspowerfulposition.3Yourcompanyhastorelocatetotheothersideofthecity.4Youareaskedtorelocatetoadangerousforeigncountry.5Youarepromotedbutarenowinchargeofahostileworkforce.6Youhavetomovefromanopenplanofficetosharingyourbosssoffice.7Youhavetoworkwithacompletelynewcomputersystem.8Youhavetodecidewhotomakeredundantinyournewdepartmentafteramerger.,A,Discussthesequestions.Whichdepartmentstoreshaveyouvisitedinyourowncountryorabroad?,1Whatwereyourimpressions?2Whatinyourviewshoulda21stcenturydepartmentstorelooklike?3Whatshoulditofferitscustomers?,B,Nowreadthearticle.WhatarethenamesofthetwoUSdepartmentstoresmentionedinthearticle?,C,Matchthesepeopletotheirviews.,1BrittBreemer2WendyLiebmann3PeterWilliams4ArnoldAronson5RobertTamilia,a)Thisisnottheendofdepartmentstoresbutinthefuturetheywillbedifferent.b)Americandepartmentstoresarenotdifferentenoughfromeachother.c)Selfridgeshaschangedintoanup-to-datestore.d)Departmentstoresneedtorecognizetheirproblemsandhavetochange.e)Selfridgesnewapproachworks.,D,Whatchangeshavetakenplaceat:,Ithaschangedfromanold-fashioneddepartmentstoreintoanup-to-dateretailingexperience.Itsaninterestingandexcitingplacetoshopandattractscustomersbysellingtherightgoods,intherightquantitiesattherighttime.,ManystoresarebeingimprovedaspartofFederatedsreinventstrategy,includingbetterfittingrooms,easy-to-useprice-checkdevices,comfortableareasforpeopletositandrest,computeraccessroomsandshoppingtrolleys.,E,Whichofthesegroupsofpeoplearementionedinthearticle?,1agents6manufacturers2clients7retailers3consumers8shoppers4customers9vendors5discounters10wholesalers,line1,line69,line23,line22,line46,F,WhichofthegroupsofpeopleinExerciseE:,1arebuyers?2aresellers?3areintermediaries?4offergoodsatreducedprices?5selldirectlytothepublic?,clients,consumers,customers,shoppers,discounters,retailers,vendors,agents,wholesalers,discounters,discounters,retailers,vendors,G,Whatarethedifferencesbetweenthetypesofretailoutletinthebox?Considerthefollowingfactors:size,prices,productrange,lengthandfrequencyofshoppingvisits,customerservicelevel.,large,large,large,Verysmall,small,Itdepends,high,high,high,low,wide,wide,wide,Verynarrow,narrow,Averagefrequent,Long,lessfrequent,Long,lessfrequent,Short,frequent,Short,frequent,low,low,low,high,high,A,Listentothefirstpartoftheinterview.Matchthesephrasestotheirmeaning.,1supplychainmeans:warehousinganddeliverysystemsb)customersandclientsc)supermarketstoresandretailoutlets2athirdpartyheremeans:in-housestaffb)anexternalcompanyc)anothercompanyinthegroup3peopleseethebarrierseliminatedmeans:a)thatitiseasierforpeopletodothingsthanitwasbeforeb)thatitisharderforpeopletodothingsthanitwasbeforec)thatthereisnodifferenceinthewaypeopledothings,B,Nowlistentothefirstpartagainandanswerthesequestions.,1WhydidthenewChiefExecutivewanttochangethingsatSainsburys?2Inwhichthreeareaswasnewinvestmentnecessary?3Whatchangeshavetherebeeninpeoplesattitudes?4Whatevidenceofbenefitshastherebeensofar?,BecauseSainsburyshadbeensuccessfulbuthadbecomecomplacent.,Inthesupplychaindepots(warehouses)andlogisticsinfrastructure;inupgradingthestoresitisgoodforteamwork,theresmoreinteractionbetweenpeople,andpeopleworkharderwhenotherpeoplecanseethem.,Becauseofproblemsofprivacy.,Hewantsareportdonebysomeoneinthecompany.,Hethinksitwillmakepeopleunhappyandthatitwontwork.,Shewantstochangetoopenplanoffices,butisagainsthotdeskingatleastforthepresent.,InterruptingCouldIjustsaysomething?Excuseme,butcouldIjustsayAskingforclarificationHowdoyoumean,?Whatexactlyareyousaying?Whatexactlydoyoumean?Areyousayingweneedto?Sorry,Idontfollowyou.Canyouexplaininmoredetail?ClarifyingWhatImeanis.WhatImsayingisNo,IwasthinkingofTobemorespecificToclarify,DealingwithinterruptionsHoldon.CanIfinishthepoint?LetStefanfinish,please.IdliketofinishifImay.JustamomentMakingproposalsIsuggestIproposethat.HowaboutWecouldRejectingproposalsSorry,Idontthinkits/thatsagoodidea.ImnotsureIagreewithyouthere.It/Thatjustwontwork.Well,Imnothappyaboutit/that.,B,Listenagainandticktheexpressionsyouhear.,C,Roleplaythissituation.Youaremanagersofatelevisionproductioncompany,ZoomInternational.Youarediscussingthesetwoproposalsforchangestocompanypolicy.,1ZoomInternational(ZI)couldreducecostsbyofferingstaffa10%increaseinsalaryinsteadofacompanycar.IfZImakesthechange,staffwillhavetoprovidetheirowncarforbusinessuse,usingtheirownmoney.2ZIcouldincreasesecurityattheirheadoffice.Atpresent,asecurityguardchecksstaffwhoenterthebuilding.Infuture,staffwillhavetogothroughabarrierwheretheyinsertanidentitycard.Iftheydonothaveanidentitycard,theycannotenterthebuilding.Inaddition,theymust,atalltimes,wearanidentitycardwiththeirphotographonit.Therewillbetwofemalereceptionistsbehindthebarrier.,StudentA:Turntopage146.StudentB:Turntopage144.,Companyprofile,CornerstoneGroup,Dallas,USA,35,000,$4.1billion,Providingservicesandproductsfortheoilindustry,AcquiredMetrot,Acquisition,Metrot,Paris,France,Family-owned,Householdgoods,ExpandthesalesofMetrotproducts;UseMetrotasabasetodevelopitsownproductsinEurope;Useitslandassettogrowthecompanyorfinancetheacquisition.,Problemsmightarisewhenadifferentstyleofmanagementisintroduced.,InterviewwithHughWhitman,Afinecompanywithskilledworkforceandexcellentproducts,makeitmoredynamicandefficientRedundanciesinRDislikeofchangesandthewaytheyareintroduced,C