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精品文档2016全新精品资料全新公文范文全程指导写作独家原创1/7UNDERTHESEAPERIOD6LISTENING，SPEAKINGANDWRITINGPERIOD6LISTENING，SPEAKINGANDWRITINGTEACHINGAIMS1LEARNTOFINDOUTTHECAUSESANDWANTEDRESULTSOFEACHCOMPLAINT2LEARNTOUSETHEEXPRESSIONSPEOPLEUSETOCOMPLAININTHELISTENINGTEXT3BEABLETOUSEPOLITEEXPRESSIONSTOCOMPLAININCERTAINSITUATIONSTEACHINGPROCEDURESSTEP1LEADINFIRST，HAVEASMALLTALKABOUTTHEWHALEWATCHINGTOURHOWDOYOUFEELIFYOUSEETHEMINTHEFLESHDOYOUENJOYAWHALEWATCHINGTOURNEXT，TELLSTUDENTSSOMETIMESNOTEVERYTHINGTURNSOUTTHEWAYYOUWISH，SOREADTHEADONPAGE25CAREFULLYANDFINDOUTWHATYOUCANGETIFYOUFAILTOSEETHESELOVELYWHALESAFTERREADINGIT，DISCUSSANDFINDANSWERSTOTHESEQUESTIONS1WHATCANYOUEXPERIENCEONTHISTOUR2WOULDYOULIKETOGOWHATASPECTOFTHETOURWOULDYOULIK精品文档2016全新精品资料全新公文范文全程指导写作独家原创2/7EBEST3WHENWOULDYOUGETAREFUNDSUGGESTEDANSWERS1YOUCANSEEWHALES，LISTENTOWHALESSINGING，WATCHTHEMUNDERWATER，SEEOTHERMARINEANIMALSSUCHASDOLPHINS，SEALSANDPENGUINS2VARIOUSANSWERSAREPOSSIBLE3IFYOUDONTSEEAWHALE，YOUWOULDGETHALFTHEFAREBACKSTEP2LISTENINGPAGE261THESEDIALOGUESBETWEENTOURISTSANDATOURGUIDETOOKPLACEAFTERAWHALEWATCHINGTOURDECIDEWHICHASPECTSTHETOURISTSMIGHTTHINKWEREGOODGANDTHEASPECTSTHEYMIGHTCOMPLAINABOUTBLISTENTOTHETAPEANDCHECKYOURANSWERSTHENLISTENAGAINANDNUMBERTHEASPECTSINTHEORDERYOUHEARTHEMASPECTSGOOD/BADORDER1SAWWHALESFILMEDUNDERWATER2SAWONLYONEWHALEINTHEDISTANCE3HEARDWHALES4TOOWETTOGOOUTSIDE5SAWBIRDS，DOLPHINSANDSEALS6BOATGOTBACKTOOLATE精品文档2016全新精品资料全新公文范文全程指导写作独家原创3/7GOODASPECTS135BADASPECTS246ORDER4316522LISTENAGAINWHENTHETOURISTCOMPLAINED，WHATRESULTDIDHE/SHEWANTTOGETFROMTHETOURGUIDEANDWHATWASTHEACTUALRESULTCOMPLETETHETABLEBELOWDIALOGUE1RESULTWANTED_ACTUALRESULT_DIALOGUE2RESULTWANTED_ACTUALRESULT_精品文档2016全新精品资料全新公文范文全程指导写作独家原创4/7DIALOGUE3RESULTWANTED_ACTUALRESULT_SUGGESTEDANSWERSDIALOGUE1RESULTWANTEDNOT_STATED_BY_THE_TOURIST_ALTHOUGH_SHE_DID_SAY_SHE_WANTED_TO_SPEAK_TO_THE_MANAGERACTUALRESULTNOT_STATED_ALTHOUGH_THE_TOURIST_PROBABLY_WOULD_NOT_GET_ANOTHER_TOUR_OR_A_REFUNDDIALOGUE2RESULTWANTEDA_FULL_REFUNDACTUALRESULTA_FULL_REFUNDDIALOGUE3RESULTWANTEDA_FULL_REFUNDACTUALRESULTA_REFUND_OF_HALF_THE_FARE3LISTENTOTHEEXPRESSIONSTHATEACHCUSTOMERUSEDTOMAKEHIS/HERCOMPLAINTCOMPLETETHESENTENCESDIALOGUE11IMSORRYBUT_WITHTHETOUR2WELL，ITWAS_OUTSIDEMYTWOKIDS_DIALOGUE2精品文档2016全新精品资料全新公文范文全程指导写作独家原创5/71YES，THEWHALESWEREAWESOMEBUT_2IMSORRYBUT_INOWHAVETOMAKEANOTHERAIRLINEBOOKINGANDIHAVENOIDEAWHETHERTHERELLBEANYSEATSAVAILABLE_DIALOGUE31EXCUSEME，THETOUR_ANDWED_PLEASE2_ASWEREVISITORSTOTHISAREAANDWERELEAVINGTOMORROWMORNING3WELL，ACTUALLY，_KEYSDIALOGUE1WEWERENTVERYHAPPY；SOWETWECOULDNTGO；AREVERYDISAPPOINTEDDIALOGUE2IMFEELINGVERYANNOYED；THATSNOTGOODENOUGH；IDLIKEAFULLREFUNDDIALOGUE3WASNTWHATMYHUSBANDANDIHADEXPECTED；LIKEAREFUND；IMAFRAIDTHATSNOGOODFORUS；WEDLIKEAFULLREFUND4LISTENTOTHEFIRSTDIALOGUEANDFILLINTHEMISSINGWORDSTOURGUIDEIMSORRYBUTWE_THEWEATHERANDYOU_WHALES精品文档2016全新精品资料全新公文范文全程指导写作独家原创6/7ANGELAWELLIMAFRAIDTHATSNOT_IDLIKETOTALKTOTHEMANAGERTOURGUIDEIMSURETHATWONT_IKNOWHELL_WITHMETHE_ISTHATYOU_WHALESKEYSCANTCONTROL；DIDSEE；GOODENOUGH；DOYOUANYGOOD；AGREE；FACT；DIDSEESTEP3SPEAKINGWORKWITHYOURPARTNER，MAKEUPDIALOGUESFORTHEFOLLOWINGSITUATIONSUSEEXPRESSIONSLIKETHEONESINTHEBOXPERFORMTHEMFORTHEWHOLECLASSSITUATIONS1YOUMISSEDYOURFLIGHTBECAUSEYOUTHINKTHATITWASNOTANNOUNCEDOVERTHELOUDSPEAKERCOMPLAINTOANAIRLINEOFFICIAL2THEFISHYOUORDEREDTASTESTERRIBLECOMPL
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