organizational citizenship behavior, empirical research binary control systems and corporate performance [1]（组织公民行为,实证研究二进制控制系统和企业业绩[1]）

ORGANIZATIONALCITIZENSHIPBEHAVIOR,EMPIRICALRESEARCHBINARYCONTROLSYSTEMSANDCORPORATEPERFORMANCE1REVIEWPAPERSORGANIZATIONALCITIZENSHIPBEHAVIOROCBREFLECTSTHEORGANIZATIONSTAFFWILLWORKDUTIESASAJOBWITHINTHELEVELINPUT,PASTRESEARCHINTOTHEORGANIZATIONALCITIZENSHIPBEHAVIORSELF,GROUPS,ORGANIZATIONSANDSOCIALCONTENTOFTHEFOURLEVELSANDTHATTHEORGANIZATIONALCITIZENSHIPBEHAVIORHASAPOSITIVEIMPACTONCORPORATEPERFORMANCE,BUTNOTFORTHEIMPACTANALYSISPROCESSINTHISSTUDY,THETWOYUANMANAGEMENTANDCONTROLSYSTEMSINNOVATIONANDCONTROLFUNCTIONSTHEIMPACTOFTHEINTRODUCTIONOFTHEPROCESSTHESTUDYFOUNDTHATSELFLEVELOCBHASADIRECTPOSITIVEIMPACTONBUSINESSPERFORMANCEGROUPLEVELOCBFULLANDPRODUCEAPOSITIVEIMPACTONBUSINESSPERFORMANCETHROUGHTHEBINARYCONTROLSYSTEMCONTROLSTHEINTERMEDIARYROLEORGANIZATIONALLEVELCONTROLFUNCTIONSANDOCBTHROUGHINNOVATIONITFEATURESTWOINTERMEDIARYPATHWAYS,ANDPRODUCEAPOSITIVEIMPACTONBUSINESSPERFORMANCEOCBPARTOFTHESOCIALDIMENSIONOFTHEINTERMEDIARYROLETHROUGHINNOVATIVEFEATURESHAVEPOSITIVEIMPACTONBUSINESSPERFORMANCETHISSTUDYCONFIRMSTHATCITIZENSINDIVIDUALBEHAVIORNEEDTOBRINGTOGETHERTHEORGANIZATIONSOVERALLMANAGEMENTANDCONTROLSYSTEM,TOULTIMATELYHAVEANIMPACTONTHEIROVERALLPERFORMANCETHROUGHENRICHMENTOFMANAGEMENTANDCONTROLSYSTEMSANDUPGRADEDSOASTOOCBPERFORMANCEGENERATINGPROCESSCOMPLEMENTSPAPERKEYWORDSORGANIZATIONALCITIZENSHIPBEHAVIOR,MANAGEMENTCONTROLSYSTEMS,BUSINESSPERFORMANCE,ENTREPRENEURSHIP,SMESIINTRODUCTIONINANYCOUNTRY,SMESHAVETOASSUMEANIMPORTANTROLEINTECHNOLOGICALINNOVATIONANDVALUECREATION,DUETOTHELIMITEDSIZEOFTHEFEATURE,SOTHEDIVISIONOFSPECIFICEMPLOYEES,WORKPROCESSVISIBILITYANDSTRONG,CLEAROWNERSHIPOFTHERESULTSOFTHEWORK,WHICHTHEENTERPRISEINTERNALFRICTIONANDTHETISSUESPACESARESMALL,PERSONALWORKPUTINTOTHEBUSINESSPERFORMANCEOFEMPLOYEESPRESENTEDASIMPLELINEARRELATIONSHIPBUTWITHTHEPERFORMANCEOFSMESTOENHANCEANDEXPANDBUSINESSSCALE,THEDIVISIONOFLABORWITHINTHEORGANIZATIONTORELYMOREONTHETEAMTOCOMPLETE,RESULTINGINAPOTENTIALRISKMEMBERSFREERIDER,AMEASUREMEMBERSMADEINDIVIDUALEFFORTSANDPERFORMANCEINCREASINGLYDIFFICULTTHELARGERTHEORGANIZATIONSOTHATEMPLOYEESACTIVELYINVOLVEDINTHEEFFORTSOFTHEWILLMAYBEREDUCEDINTERNALFRICTIONINCREASING,ANDORGANIZATIONALCITIZENSHIPBEHAVIORCONCEPTPUTFORWARD,ISTOSOLVETHEABOVEPROBLEMSANDSERVEASORGANIZATIONANDOPERATIONOFLUBRICANTANDFILLERPODSAKOFFETAL,19981,REFLECTINGTHESTRENGTHOFMEMBERSWILLINGNESSTOCOOPERATE,THATEMPLOYEESAREABLETOPROACTIVELYUNDERTAKESOMEPERSONALWORKDUTIESORGAN19972ALSOPROPOSEDORGANIZATIONALCITIZENSHIPBEHAVIORISDESCRIBEDBYTHOSEEMPLOYEESTHEIRJOBSBEYONDTHESCOPEOFCONTENT,REFLECTINGTHESTAFFRESPONSIBILITIESANDOBLIGATIONSASACITIZENORGANIZATIONSSHOULDBEARTHISRESPONSIBILITYANDOBLIGATIONNONADHERENCEWHETHERPERSONALRETURNANDCHANGETHEINDIVIDUALSWHOLEHEARTEDLYASINNERPARTSOFTHEIROWNWORK,THECONTENTOFTHEWORK,THOUGHNOTENTIRELYCORRESPONDTOGIVEINDIVIDUALEMPLOYEESBRINGREWARDS,BUTONORGANIZATIONALPERFORMANCEHASASIGNIFICANTROLEINPROMOTINGWESTALSOHASALARGENUMBEROFSTUDIESFOCUSONOUTCOMEVARIABLESORGANIZATIONALCITIZENSHIPBEHAVIOR,ORGANIZATIONALCITIZENSHIPBEHAVIORISGENERALLYCONSIDEREDAPOSITIVEIMPACTONBUSINESSPERFORMANCEBUTTHENATUREOFORGANIZATIONALCITIZENSHIPBEHAVIORISAKINDOFEMPLOYEEPERSONALBEHAVIOR,THEROLEOFTHISINDIVIDUALBEHAVIORNEEDTOBRINGTOGETHERTHEORGANIZATIONSOVERALLMANAGEMENTCONTROLSYSTEM,TOULTIMATELYHAVEANIMPACTONTHEIROVERALLPERFORMANCETHROUGHWEALTHMANAGEMENTCONTROLSYSTEMSANDUPGRADINGMEANWHILE,ASTHEINTERNATIONALLEADEROFTHEINLETPRESSURE,DOMESTICSMESALSOFACEADYNAMIC,COMPLEXANDCHANGINGEXTERNALENVIRONMENT,THEUNITEDSTATESABOUT70PERCENTOFBUSINESSESFAILNOTDERIVEDFROMSTRATEGICMISTAKES,BUTTHESTRATEGYCOULDNOTBEIMPLEMENTEDEFFECTIVELY,SUCCESSTHESTRATEGYHASBEENTHECASETHEEFFECTIVEIMPLEMENTATIONOFLESSTHAN10薛云奎ETAL,20053,ANDTOENHANCETHEABILITYTOEXECUTEONENTREPRENEURIALMANAGEMENTANDCONTROLSYSTEMSMANAGEMENTCONTROLSYSTEM,REFERREDTOASMCSADAPTABILITY,USEANDADAPTABILITY,DEPENDINGONTHESIZE,STYLE,ANDTHEEXTENTOFITSABILITYTOCOPEINADYNAMICENVIRONMENTWITHEASETECHONOLOGY20044,ORGANIZATIONALCITIZENSHIPBEHAVIORANDTHEREFOREHAVEANIMPACTONTHEPERFORMANCEOFSMES,ARESTILLDEPENDENTONCORPORATEMANAGEMENTANDCONTROLSYSTEMISWELLABSORBANACTIVEROLEOCBMODERNENTERPRISEMANAGEMENTPAPERS,ANDITSROLEWILLBEGATHERINGANDAMPLIFYING,EVENTUALLYCONDUCTINGBUSINESSPERFORMANCEFORTHEBENIGNIMPETUSINSHORT,ORGANIZATIONALCITIZENSHIPBEHAVIOROFSMESTHROUGHMANAGEMENTANDCONTROLSYSTEMSCANBETRANSFORMEDINTOBUSINESSPERFORMANCETHEREFORE,WENEEDTOEXPLOREEFFECTIVECONCENTRATIONOFSMESINORDERTOENLARGETHEROLEOFTHEINDIVIDUALANDORGANIZATIONALCITIZENSHIPBEHAVIOR,HOWTODESIGNMCSSYSTEM,WHATELEMENTSSHOULDIMPROVETHEMCSASANIMPORTANTSTARTINGPOINTORGANIZATIONALCITIZENSHIPBEHAVIORTHROUGHTHEMIDDLEMCSCORRESPONDINGVARIABLECONDUCTIONMECHANISMPERFORMANCELIKETHEIMPORTANTISSUEISSTILLNOTCERTAIN,ALSOSTUDIEDTHESTARTINGANDENDINGPOINTSTOACHIEVETHISGOAL,THEPAPERLAUNCHEDINTWOSTEPSFIRST,TESTINGORGANIZATIONALCITIZENSHIPBEHAVIOR,MCS,ENTERPRISEPERFORMANCETHREEDIMENSIONALSTRUCTURE,TODETERMINETHETHREEMEASUREMENTVARIABLESSECOND,THEUSEOFSTRUCTURALEQUATIONMETHODRELATIONSHIPBETWEENORGANIZATIONALCITIZENSHIPBEHAVIOR,MCSANDBUSINESSPERFORMANCEAMONGEMPIRICALRESEARCHSEC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