国际酒店高层培训课英文版

TURN3SUCCESSFULTRANSITIONTOEXCOMPARTICIPANTLEARNINGGUIDEDATE_PARTICIPANT_FACILITATOR_STARWOODCARESLEADERSHIPUNIVERSITYTHESTARWOODCARESLEADERSHIPUNIVERSITYSCLUPROVIDESCRITICALLEADERSHIPDEVELOPMENTOPPORTUNITIESFORALLASSOCIATESANDHELPSBUILDSTARWOODSCOMPETITIVEEDGEINANINCREASINGLYDEMANDINGMARKETPLACETHESCLUISDESIGNEDSPECIFICALLYTODEVELOPTHESTARWOODLEADERSHIPCOMPETENCIESOFASSOCIATESFROMALLLEVELS,ANDTOMAXIMIZETHEIRCHANCESOFSUCCESSWHENTHEYMOVEINTONEWANDMORECOMPLEXLEADERSHIPANDMANAGERIALROLESTHECONCEPTOFLEADERSHIPORCAREERTURNSISCENTRALTOTHESCLUDESIGNATEACHLEADERSHIPTURN,ASSOCIATESFACESIGNIFICANTCHALLENGESINMASTERINGTHEMINDSET,KNOWLEDGEANDSKILLSREQUIREDFORSUCCESSINTHENEXTTURNLEVELITISTHEREFOREIMPORTANTTHATALLASSOCIATESAREADEQUATELYEQUIPPEDANDPREPAREDTONAVIGATETHEIRLEADERSHIPTURNSTHISCONCEPTOFLEADERSHIPTURNSISBASEDONAGROUNDBREAKINGSTUDYBYONEOFTHEFIRSTANDMOSTRESPECTEDSUCCESSIONPLANNINGGURUS,WALTERRMAHLER,ANDHASBEENWELLTESTEDANDVALIDATEDWITHMANYGLOBALCOMPANIESINTHELASTDECADEFORTHETYPICALHOTELPROPERTY,THEREARE4KEYLEADERSHIPTURNSASSOCIATESWHOWANTTOSUCCEEDATTHENEXTTURNLEVELMUSTBEABLETODEVELOPNEWSKILLSETS,WORKVALUESANDMANAGETHEIRTIMEDIFFERENTLY“IFWEREALLYWANTTOHAVEACOMPETITIVEEDGE,WECANTJUSTHAVEONELEADERATTHETOPWENEEDLEADERSTHROUGHOUTTHEORGANIZATION”TOMMONAHAN“YOUHAVETHEPOTENTIALTOBEAGREATLEADERANDTHESTARWOODCARESLEADERSHIPUNIVERSITYISTHEFIRSTSTEPINHELPINGYOUBECOMEONE”MIGUELKOPRESIDENTSTARWOODASIAPACIFICTURN1FROMASSOCIATEINDIVIDUALCONTRIBUTORTOSUPERVISORMANAGINGASMALLTEAMTHEWORKFOCUSWILLSHIFTFROMDOINGONESOWNFUNCTIONALWORKTOFACILITATINGTHEWORKOFOTHERSTHISWILLREQUIRETHEPERSONTOSTARTTOUSEHISMANAGERIALABILITIESTOINTERACTANDSPENDMORETIMEHELPINGTHEUNITMEMBERSTURN2FROMSUPERVISORMANAGINGASMALLTEAMTOMANAGERMANAGINGSUPERVISORSTHISTURNPLACESINCREASINGDEMANDONTHESKILLSASSOCIATEDWITHMANAGINGOTHERSLIKEASSIGNINGWORK,COACHINGANDCOUNSELING,ANDMEASURINGTHEWORKOFOTHERSTURN3FROMMANAGERMANAGINGSUPERVISORSTOEXCOMMANAGINGFUNCTIONSTHISTURNREQUIRESASIGNIFICANTSHIFTINSKILLSASTHEPERSONNOWNEEDSTOLEARNTOTHINKSTRATEGICALLY,COMPETEFORRESOURCES,ANDCOMMUNICATETHROUGHATLEASTONELAYEROFMANAGEMENTTURN4FROMEXCOMMANAGINGFUNCTIONSTOGMMANAGINGPROPERTYANOTHERSIGNIFICANTSHIFTINSKILLS,WORKVALUESANDTIMEUSAGEISREQUIREDTOMAKETHISTURNSUCCESSFULFIRSTLYTHEREISTHENEEDTOMAKETRADEOFFDECISIONSAGAINSTTHEPTHROUGHACERTAINCHARMORCHARISMATHATDRAWSOTHERSTOYOU,BYYOURRELATIONSHIPBEHAVIORS,COMMUNICATION,ANDPASSIONFORYOURVISIONYOUHAVEMORELEVERAGETHROUGHPERSONALPOWERTHANPOSITIONALPOWER3KNOWLEDGEPOWERTHISCOMESFROMSEVERALSOURCES,BEINGANEXPERTINTHEFIELD,KNOWINGATASKORFUNCTIONBETTERTHANOTHERS,UNDERSTANDINGTHESKILLS,ENVIRONMENT,HISTORY,ETC,REQUIREDFORASPECIFICTASKORJOB,ORAPROFOUNDINTELLECTUALADVANTAGEOVEROTHERSEG,DECISIONMAKING,PROBLEMSOLVING,ETCITALSOCOMESFROMACLEARSENSEOFPURPOSE,AVISIONOFPOSSIBILITY,THATOTHERSFINDENERGIZINGANDCOMPELLINGUSEPERSONALPOWEREIGHTTIMESFOREVERYTIMEYOUUSEPOSITIONALPOWERIFYOUMUSTUSEPOSITIONALPOWER,PROVIDEAWARNINGINADVANCEKNOWYOURSELFKNOWYOURPEOPLEKNOWYOURJOBFORMERSUPTUSNA,VICEADMIRALLAWRENCEHOWDOESALEADERINFLUENCEDESIREANOTHERWAYOFVIEWINGINFLUENCEISTHATEFFECTIVELEADERSINCREASETHELEVELOFDESIREINASSOCIATESTHROUGHTHEUSEOFPOWERLEADERSCREATEANEMOTIONALRESPONSETHATINSPIRESASSOCIATESTOAGREATERLEVELOFPERFORMANCEDESIRE,ATTITUDEISAKEYINGREDIENTINHOWMUCHDISCRETIONARYEFFORT,ENERGY,ANDENTHUSIASMPEOPLEPUTINTOTHEWORKTHEYAREDOINGWITHPROPERDESIRE,ASSOCIATESGETEXCITEDABOUTTHEWORKTHEYDO,HAVEPASSIONANDENERGY,ANDAREBETTERABLETODEALWITHTHENORMALFEARASSOCIATEDWITHTHEUNKNOWN,WITHCHANGEANDINCREASEDEXPECTATIONSTHEREFORE,AFUNDAMENTALASPECTOFLEADERSHIPISIDENTIFYINGANDLEVERAGINGANASSOCIATESDESIREDESIREISAMIXOFINTERNALANDEXTERNALELEMENTSTHATCREATESASENSEOFINNER“DRIVE”FORALLHUMANBEINGSINTERNALLYGENERATEDDESIREELEMENTSARECALLEDINTRINSICMOTIVATORSEG,SENSEOFSAFETY,ETCANDEXTERNALLYGENERATEDELEMENTSARECALLEDEXTRINSICMOTIVATORSCONSEQUENCES,ONEOFTHE13XFACTORSOFPERFORMANCE,ARETHEORGANIZATIONALEQUIVALENTOFEXTRINSICMOTIVATORSTHETWOMOSTCOMMONTYPESOFEXTERNALMOTIVATORSAREREWARDSANDRECOGNITIONUSEREWARDSWHENASSOCIATESEXCEEDEXPECTATIONSUSEPOSITIVEREINFORCEMENTWHENEVERYOUSEEYOURASSOCIATESDOINGTHERIGHTTHINGTHISREINFORCESTHEPREFERREDBEHAVIOR,ANDINCREASESTHEIROCCURRENCESEXAMPLESOFEXTERNALMOTIVATORSINCLUDEALLOWASSOCIATESTODEVELOPTHEIROWNWORKSTYLESASLONGASTHEWORKISGETTINGDONETALKABOUTEACHASSOCIATESCONTRIBUTIONSDURINGMEETINGSSHOWINTERESTINYOURASSOCIATESPERSONALLIVESBEAVAILABLETOYOURASSOCIATESHAVEPARTIESFORSPECIALOCCASIONSGIVETIMEOFFWITHPAYFITTHEJOBTOTHESKILLSOFEACHASSOCIATELEARNHOWYOURASSOCIATESFEELWHATISTHEMOTIVATIONCUBEDESIREISBESTVIEWEDASAMATRIXWITHFOUROPPOSINGSIDESONESETISTHESELFVERSUSOTHERSORINTRINSICVERSUSEXTRINSICTHEOTHERSETISTANGIBLEREWARDEG,MONEY,REWARD,EVENTS,ETCVERSUSINTANGIBLERECOGNITIONEG,ACCOLADES,PUBLICRECOGNITION,ETCTANGIBLEREWARDTYPEIINTERNALTANGIBLETYPEIIEXTERNALTANGIBLESELFINTRINSICTYPEIIIINTERNALINTANGIBLETYPEIVEXTERNALINTANGIBLEOTHERSEXTRINSICINTANGIBLERECOGNITIONWHEREDOYOUFALLONTHEMATRIX“NOMANISANISLAND,ENTIREOFITSELFEVERYMANISAPIECEOFTHECONTINENT”JOHNDONNESELFEXERCISEDIRECTIONSINDIVIDUALLY,CONSIDERTHEASSOCIATESINYOURAREAFILLINEACHNAMEINTHESECTIONOFTHEMATRIXTHATYOUFEELBESTINDICATESHISORHERMOTIVATORSWHATARETHEINTRINSICELEMENTSOFDESIRETHESECRETTOINCREASINGDESIRELIESINUNDERSTANDINGEXACTLYWHATMOTIVATESASSOCIATESADIFFERENTMOTIVATORWILLLIKELYMOTIVATEEACHASSOCIATEDRALFREDADLERFIRSTPROPOSEDAMODELOFBASICHUMANNEEDSTHATAPPLIESTOALLHUMANSINRELATIONSHIPSANDWORKHESTATEDTHATWEALLHAVENEEDSFORSAFETYANDSECURITY,BELONGING,ANDSIGNIFICANCETHROUGHOURRESEARCH,WEADDEDSUPPORTPMENHANCESTHESEFOURNEEDSINDIFFERENTWAYSFORTHEMEMBER,THEINTENSITYFOREACHNEEDDIFFERSLEADERSUNDERSTANDTHESENEEDSANDAPPEALTOTHEMINTHEIRVISION,MESSAGE,VALUES,ANDBEHAVIORSASALEADER,WHENYOUREALIZETHEIMPORTANCEOFTHESE,YOUCANUSETHESECONCEPTSTOMAXIMIZEYOURMESSAGEANDCREATETHEPROPEREMOTIONALRESPONSEINYOURASSOCIATESWEHAVEINTRINSICNEEDSFORWHATISTHEASSOCIATECONCERNEDABOUTWHATCANTHELEADERDOAMISAFEINMYWORKENVIRONMENTARETHOSEAROUNDMESAFEAMIEMOTIONALLYSAFEINTHISUNITENSUREASAFEWORKENVIRONMENTSHOWSUPPORTFOROVERALLWORKPERFORMEDISTHEORGANIZATIONORMYUNITJOBGOINGTOBEAROUNDFORAWHILEBEAPPROPRIATELYREASSURINGABOUTTHEORGANIZATIONANDTEAMSAFETYANDSECURITYWEALLHAVEASTRONGNEEDTOFEELPHYSICALLYANDEMOTIONALLYSAFEANDSECUREINOURENVIRONMENTTHISCANEXTENDTOOURFAMILY,OURFRIENDS,OURCOMMUNITY,ETCWEOFTENUSETHEWORD“TRUST”TODESCRIBETHECONDITIONOFBEINGSAFEANDSECUREWHATHAPPENSIFICANTADJUSTTOWORKINGINTHISENVIRONMENTHOWAMIDOINGINMYPOSITIONDEVELOPASENSEOFURGENCYFORCHANGECREATEANIMAGEOFHOWPMWILLENHANCEPHYSICALOREMOTIONALSAFETYWILLTHISFULFILLANEEDTOBEPARTOFADESIREDGROUPWILLOTHERSLIKEANDACCEPTMEUSEINCLUSIVELANGUAGETOCREATEASENSEOF“INCLUSION”EG,WE,LETS,INOURSITUATION,OURUNIT,ETCBELONGINGHUMANSARENATURALLYSOCIALANDHAVEASTRONGNEEDTOBEIDENTIFIEDORASSOCIATEDWITHAGROUPTHATWEFINDDESIRABLEORREINFORCESSOMETHINGIMPORTANTTOUSEG,ORGANIZATION,RELIGIOUSGROUP,SOCIALORGANIZATION,ETCWEMAYDOTHINGSAGAINSTOURCOREBELIEFSTOREMAINPARTOFAGROUPISTHISGROUPWORTHMYTIME,ENERGY,ANDCOMMITMENTWILLTHISALIENATEORDISTANCEMEFROMADIFFERENTDESIREDGROUPPROVIDEREASSURANCEABOUTHOWTHEUNITWILLMAKEHEORSHEAPARTOFAN“EXCLUSIVEORCLOSEGROUPCONDUCTFREQUENTACTIVITIESTHATCREATEASTRONGSENSEOFUNITTEAMBELONGINGWILLILOSEMYPERSONALIDENTIFYASAGROUPMEMBERCANISTILLTHRIVEUSESUPPORTIVESTATEMENTSTHATSUPPORTTHEINDIVIDUALUSEREWARDANDRECOGNITIONFORBOTHUNITTEAMANDINDIVIDUALACCOMPLISHMENTSSIGNIFICANCEWEALLHAVEANEEDTOFEELIMPORTANT,GOOD,SMART,UNIQUE,SPECIAL,ORDIFFERENTINAWAYTHATISPOSITIVEFROMOTHERSTHISISWHATMAKESUSFEELTHATOURLIFEANDCONTRIBUTIONSHAVEPURPOSEANDMEANINGANDTHATWEHAVEORWILLMAKEADIFFERENCEHOWWILLIBEABLETOMAKEMYSELFHEARDHOWWILLIFITINDOIHAVEANYTHINGTOOFFERTHEUNITIFISHAREMYEXPERIENCE,WILLITMAKEMELESSIMPORTANTHELPTHEASSOCIATEFEELSIGNIFICANT“OURTOPASSOCIATESUSETHISAPPROACH”POINTOUTTHENEGATIVEIMAGETHATTHECURRENTBEHAVIORPORTRAYSTOOTHERSUSEEXPERIENCEDASSOCIATESTOTRAINNEWORLESSEXPERIENCEDASSOCIATESSUPPORTINTHISINCREASINGLYCOMPLEXWORLD,WENEEDOTHERSTOSUPPORTUSINDIVIDUALSWITHOUTASUPPORTSTRUCTUREWITHINOROUTSIDEOFTHEORGANIZATIONHAVEAMUCHMOREDIFFICULTTIMECOPINGWITHTHENORMALSTRESSOFWORKANDLIFEWILLIHAVETHESUPPORTINEEDTOBESUCCESSFULAREOTHERSWILLINGTOHELPMEDOIHAVETHESKILLSTOHELPSUPPORTOTHERSENCOURAGETHEMEMBERTODOTHEIRBESTANDOFFERTOHELPIFNEEDEDPROVIDEFOCUSEDCOACHINGTOAMEMBERINNEEDALLOWMEMBERSTODISCUSSCONCERNSWITHYOUINPRIVATELISTENTOCONCERNSBUTDONOTSUPPORTTRIANGULATIONORGOSSIPHOWDOWEINCREASECREDIBILITYEFFECTIVELEADERSARECREDIBLEINTHEEYESOFASSOCIATESCREDIBILITYISCOMPOSEDOFTWOFUNDAMENTALPARTSTHEFIRST,ISEARNEDFROMOTHERSWHENTHEREISANALIGNMENTBETWEENWHATWESAYISIMPORTANTANDHOWWEBEHAVETHESECONDISEARNEDFROMOTHERSWHENWEAPPROPRIATELYPERFORMTHATWHICHTHEYPERCEIVETOBEOURPURPOSE1ESPOUSEDVALUESVERSUSVALUESINUSEDRCHRISARGRYIS,DEVELOPEDANIMPORTANTYETSIMPLELEADERSHIPCONCEPTHEBELIEVESTHATONEOFTHEMAINWAYSTHATLEADERSREMAINCREDIBLETOFOLLOWERS,ISTHATTHE“IDEALSTHEYSAYAREIMPORTANTAREALIGNEDWITHTHEWAYTHEYBEHAVE”HECALLSTHESTATEDIDEALS“ESPOUSEDVALUES,”VERSUSTHEEXHIBITEDBEHAVIORSAS“VALUESINUSE”WHENTHEREISALARGEGAPBETWEENTHETWO,FOLLOWERSQUICKLYASSUMEALACKOFSINCERITYANDLOSEINTERESTINTHERESTOFTHELEADERSMESSAGE,REGARDLESSOFITSVALIDITYORIMPORTANCE2THELEADERSCONCERNVERSUSTHELEADERSIMPACTALLLEADERSHAVEBOTHCONCERNSANDIMPACTCONCERNSARETHOSEAREASTHELEADERHASANINTERESTINORWISHESTOIMPACTWHILEIMPACTARETHEFORMALTHINGSTHEORGANIZATIONHASGIVENTHELEADEROPENACCOUNTABILITYFORCHANGINGCIRCLEOFCONCERNSNOREALCONTROLOVERECONOMY,WAR,POLITICALENVIRONMENTWIDERANGEHEALTH,FAMILY,WORK,NATIONALDEBT,NUCLEARWARCIRCLEOFIMPACTISSUESWECANDOSOMETHINGABOUTDIRECTCONTROLTHINGSINVOLVINGOUROWNBEHAVIORINDIRECTCONTROLTHINGSINVOLVINGOTHERPEOPLESBEHAVIORWHICHCIRCLEISTHEFOCUSOFOURTIMEANDENERGYASLEADERS,WHEREDOWEFOCUSOURTIMEANDENERGYSOURCESTEPHENCOVEY,PRINCIPLECENTEREDLEADERSHIP,1996CIRCLEOFIMPACTCIRCLEOFCONCERNPROACTIVEFOCUSPOSITIVEENERGYENLARGESCOIWORKONTHINGSYOUCANIMPACTREACTIVEFOCUSNEGATIVEENERGYREDUCESCOIWORKINGINTHECOCEMPOWERSTHINGSWITHINITTOCONTROLUSCOICOCCOICOCCASESTUDYTHEGOODANDTHEBADDIRECTIONSINDIVIDUALLYREADTHESITUATIONASAGROUPDISCUSSANDANSWEREACHQUESTIONPLEASEBEPREPAREDTOSHAREYOURRESPONSESWITHTHELARGERGROUPSITUATIONSENGANDMAYWEREBOTHNEWLYPROMOTEDEXCOMMEMBERSINTHESAMEPROPERTYSOFAR,SENG,THENEWHEADOFSALESANDMARKETING,HASUSEDHISSKILLSTODEVELOPPERSONALPOWER,CREATEINFLUENCE,ANDCREATEASMALLFOLLOWINGOFSUPPORTERSMAY,THENEWHRDIRECTOR,HOWEVER,HASSTRUGGLEDHAVINGLITTLEPREVIOUSLEADERSHIPEXPERIENCEANDASTYLEPREFERENCETHATFOCUSESMOREONDATAANDPROCESSTHANTHENEEDSOFPEOPLE,MAYHASUSEDPOSITIONALPOWERTOINFLUENCEOTHERSINHERAREAHAVINGSUCCESS,BUTNOLONGERWILLINGTODEALWITHTHESTRESS,SHESIGNEDUPFORALEADERSHIPWORKSHOPWITHTHEINTENTOFLEARNINGTOCREATEGREATERINFLUENCEATTHEWORKSHOP,MAYLEARNEDHOWTOINFLUENCEOTHERS,CREATEACOMPELLINGVISION,ANDCOMMUNICATEWITHOTHERSOPENLYANDACTIVELYMAYPUTHERVISIONTOWORK,ANDSTARTEDSHARINGITWITHOTHERSBEFORELONG,PEOPLEWEREWILLINGTOSUPPORTHERPLANANDHELPHERTOACHIEVEHERGOALSSHESTARTEDTOACTIVELYCOMMUNICATEWITHHERASSOCIATES,SHELISTENEDTOTHEMANDWASSURPRISEDATTHEPOSITIVERESULTSSHEALSOSETOUTTODEVELOPATEAMTHATWOULDHELPTOMAKEDECISIONSANDSOLVEPROBLEMSFORTHEORGANIZATIONINAFEWMONTHSTIME,MAYSEEMEDTOBETHRIVING1INYOURORGANIZATION,WHOTENDSTOBEMORESUCCESSFUL,LEADERSWHOUSEPERSONALPOWERORLEADERSWHOUSEPOSITIONALPOWER2WHYDOYOUTHINKSENGWASBETTERABLETOUSEPERSONALPOWER3WHATWOULDYOUHAVEDONEIFYOUWEREINTHESAMEPLACEASMAYINTHEBEGINNING4WHATARESOMESPECIFICBEHAVIORSOFALEADERWHOUSESPERSONALPOWER5WHATARESOMESPECIFICBEHAVIORSOFALEADERWHOUSESPOSITIONALPOWERSECTIONKNOWLEDGECHECKDIRECTIONSINYOURTABLEGROUP,GOTHROUGHTHEWORKSHOPMATERIALANDCOMPLETETHEFOLLOWINGQUESTIONSITISIMPORTANTTHATEVERYONEATYOURTABLELEARNTHECORRECTRESPONSE1LISTFOUROFTHESIXMYTHSOFLEADERSHIP_2LISTANYTHREEOFTHESIXROLESOFAMANAGER_3_MEANSTOBRINGABOUT,TOACCOMPLISHTOBEINCHARGEOFORRESPONSIBLEFOR,TOCONDUCT4WHICHOFTHEFOLLOWINGISNOTONEOFTHEFOURTRADITIONALLEADERSHIPTHEORIESATRANSFORMATIONALBTRAITCCOGNITIVEDBEHAVIORAL5INORDERTOMAINTAINHIGH_ANDDECREASE_,LEADERSMUSTBEAWAREOFANDRESPONDTOASSOCIATENEEDS6PERSONALPOWERISMOREEFFECTIVETHANPOSITIONALPOWERATBUILDINGLONGTERMINFLUENCEATRUEBFALSE7WHICHOFTHEFOLLOWINGISNOTONEOFTHESIXELEMENTSOFLEADERSHIPASELFAWARENESSBUNDERSTANDINGOFOTHERSCSUPPORTINGBEHAVIORSDPLANNING8WHICHOFTHEFOLLOWINGISNOTONEOFTHESIXACTIONSOFGREATLEADERSALEVERAGEPERSONALSTRENGTHSBINFLUENCEANDINSPIRECFORMULATEACALCULATEDRESPONSEDUSEPOSITIONALPOWER9ALEADERCANINFLUENCEINTRINSICDESIRETHROUGHTHEUSEOFCONSEQUENCESATRUEBFALSE10LISTTHEFOURINTRINSICMOTIVATORS_EXERCISEDEBRIEFANDACTIONPLANNINGDIRECTIONSPLEASEREVIEWTHECOURSECONTENTUPTOTHISPOINTTHEN,ANSWERTHESEQUESTIONSWHATAREYOURMOSTIMPORTANTLEARNINGPOINTSFROMTHISSECTIONFOREACHPOINT,WHATARETHREETHINGSYOUWILLDODIFFERENTLYHOWWILLYOUREMEMBERTODOTHEMBYDOINGTHESETHINGS,WHATWILLTHEYDOFORYOU123123123123HOWTOACHIEVERESULTSTHROUGHLEADERSHIP1UNDERSTANDYOURSELF2EVALUATETHELEADERSHIPSITUATION3BUILDPOSITIVERELATIONSHIPBONDS4INFLUENCETHESITUATION5HAVEALEADERSHIPPLANTOACHIEVERESULTSEA1UNDERSTANDYOURSELFTOOTHERS,YOUAREWHATYOUSAYANDDO,THEVISIBLEACTIONS,ANDRESULTSOFYOURACTIONEFFECTIVELEADERSUNDERSTANDTHEMSELVESANDTHEIRVISIONFORTHEFUTUREYET,WEAREALLHUMANWITHOUROWNSTYLEPREFERENCES,LIKES,NEEDS,DISLIKES,ANDMOTIVATORSEFFECTIVELEADERSUNDERSTANDTHEMSELVES,ANDUSETHATKNOWLEDGETOBETTERLEVERAGEWHATTHEYDOWELL,ANDTOMINIMIZETHEIRWEAKNESSES,ANDBLINDSPOTSWHYSHOULDIDOTHISENABLESYOUTOIMPROVEYOURSELFSELFUNDERSTANDINGREVEALSAREASOFGROWTHANDDEVELOPMENTFORWHICHTOCONSCIOUSLYPRIORITIZEANDIMPROVEENHANCESYOURSTRENGTHSSELFUNDERSTANDINGENABLESTHECONSCIOUSLEVERAGINGOFPERSONALSTRENGTHSANDTHEIDENTIFICATIONOFMOREAPPLICATIONSITUATIONSMINIMIZESYOURBLINDSPOTSSELFUNDERSTANDINGENABLESTHECONSCIOUSMINIMIZATIONOFPERSONALBLINDSPOTSTHROUGHGROWTHACTIVITIES,“TRANSFERENCE”HAVINGOTHERSTAKEAPARTICULARROLE,ANDAPPROPRIATESITUATIONAVOIDANCEENHANCESYOURSUCCESSTHISINEVITABLYLEADSTOGREATERSUCCESSSINCEMOREBEHAVIORSANDCHOICESARECONSCIOUSANDDONEWITHGREATERKNOWLEDGEIMPROVESALLRELATIONSHIPSWHENYOUMAKEMORECONSCIOUSCHOICES,YOUCANSELECTTHEBEHAVIORSTHATMEETYOURNEEDSANDWANTSLEADINGTOCLEARERRELATIONSHIPSUCCESSEXAMPLEOVERTHELASTFEWYEARSASFALTHOUGHMANYOFTHEASSOCIATESHEMANAGEDWEREPROBABLYCAREFULASWELL,THEVASTNUMBERWERECONSIDERATEORCHALLENGINGTHISPRESENTEDAPROBLEMIFHISNATURALPREFERENCEISQUITEDIFFERENTFROMMANYOFTHEPEOPLEHEMANAGES,ANDHEWANTSTOPROVIDEMORELEADERSHIPTHANMANAGEMENT,WHATSHOULDHEDOIFYOUWERETHELEADERSHIPCOACH,WHATWOULDYOUSUGGESTTOCHOUYINWHATBEHAVIORSSHOULDCHOUYINADAPTORLIMITBASEDONHISANDTHEPREFERREDSTYLEPREFERENCESOFOTHERSHOWSHOULDCHOUYINREMEMBERTOAPPLYTHESEBEHAVIORSEA2EVALUATETHELEADERSHIPSITUATIONALLLEADERSREQUIREACAUSE,ASITUATIONTOCOMMITTHEIRENERGY,PASSION,ANDTIMEALEADERSHIPSITUATIONISANYOPPORTUNITYTHATEMERGESWHEREYOUCANAPPLYYOURPERSONALPASSIONANDINTERESTSANDALIGNTHEMWITHOUTCOMESTHATALLOWSYOUTOEXHIBITPOSITIVELEADERSHIPTHATIMPACTYOURASSOCIATESINANORGANIZATION,ITISASITUATIONTHATBENEFITSTHEORGANIZATION,THESTAFF,THECUSTOMERS,ANDYOURSELFLEADERSHIPSITUATIONSCANCOMEFROMLITERALLYTHOUSANDSOFSOURCESTHEYEMERGEASPARTOFNORMALORGANIZATIONALCHANGEANDRENEWAL,ORCANAPPEARDUETOAPUSHFORCOSTREDUCTIONS,MARKETSHAREENHANCEMENT,ORPRODUCTDEFECTREDUCTIONTHEYCANAPPEARFROMTHEEXTERNALENVIRONMENTINTHEWAYOFNEWGOVERNMENTREGULATIONS,CHANGINGPROFESSIONALSTANDARDS,NEWTECHNOLOGY,ACLEVERCOMPETITOR,ORANYNUMBEROFEXTERNALPRESSURESTHATCAUSEARESPONSEONCEIDENTIFIED,THESITUATIONMUSTBEEVALUATEDANDANAPPROACHSELECTEDNOWTHATYOUHAVEACLEARUNDERSTANDINGOFYOURSTYLEPREFERENCES,STRENGTHSANDBLINDSPOTS,YOUKNOWWHATYOUARECAPABLEOFDOINGANDWHATYOUSHOULDHAVEOTHERSDOHOWEVER,THESITUATIONANDTHENEEDSOFYOURASSOCIATESALSOPLAYAROLETHEIRSTYLEPREFERENCEONANINDIVIDUALBASIS,THENEEDSOFTHETASK,ANDTHEIRLEVELOFPERSONALDESIREIMPACTSHOWYOULEADDEPENDINGONTHESITUATIONDURINGTHISEA,YOUWILLIDENTIFYLEADERSHIPSITUATIONSANDEVALUATETHEMTOSELECTTHEBESTAPPROACHWHETHERTHESITUATIONISRELATEDTOAUNITTASKORAMAJORREDIRECTIONINTHEORGANIZATION,THISEAWILLHELPYOUTOSELECTTHEBESTLEADERSHIPAPPROACHWHYSHOULDIDOTHISITSNEVERTOOLATEORTOOEARLYTOTAKEONTHECHALLENGEOFIDENTIFYINGPOTENTIALLEADERSHIPSITUATIONSTHEMOSTSUCCESSFULORGANIZATIONSARETHEONESWHOSELEADERSTAKETHETIMETOIDENTIFYANDCOMMITTOALEADERSHIPSITUATIONBROADENSPERSPECTIVEBROADENTHEIRVIEWOFTHEIRJOBTOINCLUDEACONCERNFORTHENEEDSOFINTERNALANDEXTERNALCUSTOMERSINCREASESKILLSANDCOMPETENCEDELEGATIONDEVELOPSNEWSKILLSTHEYNEEDINORDERTOWORKMOREEFFICIENTLYANDEFFECTIVELYANDPREPARESTHEMFORADDITIONALTASKASSIGNMENTREFOCUSESFROMRESISTANCETOACCEPTANCEONCEENGAGED,ASSOCIATEENERGYMOVESFROMCONCERNANDUNFOCUSEDANXIETYANDTOPRODUCTIVETASKACHIEVEMENTTHEIRCONTRIBUTIONSINCREASEASTHEYCARRYOUTWORKACTIVITIESINANEWWAYIGNITESYOURINTERESTTHISISENERGIZINGFORTHELEADEROFTENSPARKINGBOTHPHYSICALANDEMOTIONALENERGYWHATDOINEEDTOKNOWWHATARETHEFOUR4LEADERSHIPAPPROACHESTHEREAREFOURSITUATIONSENCOUNTEREDASALEADERTHEAPPROPRIATELEADERSHIPRESPONSELEVERAGESTHESITUATIONANDENHANCESTHELIKELIHOODOFSUCCESSOURABILITYTORECOGNIZETHESITUATIONANDTOADJUSTOURPREFERREDSTYLEACCORDINGLYGOESALONGWAYINDETERMININGOURSUCCESSASALEADERTHESITUATIONISBASEDONACOMBINATIONOFTHREEFACTORS1THEASSOCIATESLEVELOFSKILLANDKNOWLEDGEREGARDINGATASKLOW,MEDIUM,HIGHDEPENDINGONTHEASSOCIATESLEVELOFKNOWLEDGEANDSKILL,ITCREATESACERTAINRESPONSEFROMTHELEADERASSOCIATESWITHALOWLEVELNEEDFIRMDIRECTIONANDGUIDANCEASSOCIATESWITHAHIGHLEVELNEEDLITTLEDIRECTIONANDMAYEVENBEMOREPROFICIENTTHANTHELEADERSTRUCTURED,DIRECTIVEBEHAVIORSINCLUDESETTINGPERFORMANCEGOALSMANAGINGSCHEDULESSETTINGPRIORITIESMANAGINGASSOCIATETIMEGIVINGDETAILEDTASKINSTRUCTIONSPLANNINGANDORGANIZINGTHETASKMAKINGTASKDECISIONSCONTROLLINGASSOCIATEBEHAVIORS2THEASSOCIATESLEVELOFDESIRETOWARDSTHETASKLOW,MEDIUM,HIGHDEPENDINGONTHEASSOCIATESLEVELOFDESIRE,ITALSOCREATESACERTAINRESPONSEFROMTHELEADERASSOCIATESWITHALOWLEVELOFDESIRENEEDLOTSOFSUPPORTANDENCOURAGEMENTASSOCIATESWITHAHIGHLEVELOFDESIREARESELFDIRECTEDANDGENERALLYWANTLITTLESUPPORTFROMTHELEADERTHEYMAYEVENTAKEPRIDEINHOWLITTLESUPPORTTHEYNEEDBUILDINGENTHUSIASMTH