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饭店管理020211专业专科饭店前厅与客房管理考试大纲(HOTELMANAGEMENT020211THEEXAMINATIONOUTLINEOFHOTELFRONTOFFICEANDROOMMANAGEMENTINPROFESSIONALSPECIALIST)SELFTAUGHTHIGHEREDUCATIONEXAMINATIONINHEILONGJIANGHOTELMANAGEMENT020211MAJORSPECIALISTHOTELFRONTOFFICEANDROOMMANAGEMENTEXAMINATIONOUTLINECOURSECODE0202HEILONGJIANGHIGHEREDUCATIONSELFTAUGHTEXAMINATIONCOMMITTEEOFFICETWONINETENEXAMINATIONOUTLINEOFHOTELFRONTOFFICEANDROOMMANAGEMENTTHEFIRSTPARTISTHENATUREANDGOALOFCURRICULUMFIRST,THENATUREANDCHARACTERISTICSOFCURRICULUMTHISCOURSEISONEOFTHECOURSESOFFEREDBYTHETOURISMMANAGEMENTMAJOROFTHESELFTAUGHTHIGHEREDUCATIONEXAMINATIONITISACOURSEWITHACOMBINATIONOFTHEORYANDPRACTICETHISCOURSEINTRODUCESTHEBASICKNOWLEDGEOFTHEFRONTROOMSERVICEANDMANAGEMENT,ANDEXPOUNDSTHEBASICTHEORY,PROCEDURESANDMETHODSOFTHEFRONTROOMMANAGEMENTTWO,CURRICULUMOBJECTIVESANDBASICREQUIREMENTSTHEPURPOSEOFTHISCOURSEISTOENABLESTUDENTSTOMASTERTHEBASICTHEORYANDMETHODSOFFRONTROOMMANAGEMENT,WITHCOMPREHENSIVEUSEOFTHETHEORETICALKNOWLEDGEOFTHEABILITYTHROUGHTHISCOURSE,STUDENTSSHOULDUNDERSTANDTHEBASICPRINCIPLEOFTHEFRONTROOMMANAGEMENT,MASTERTHEBASICMETHODSANDPROCEDURESOFORGANIZATIONDESIGN,ROOMRESERVATION,HOTELLOBBYRECEPTIONANDASERIESOFSERVICES,HEALTHSERVICES,HOUSEKEEPINGSERVICES,HOUSEKEEPINGGUESTSAFETYEQUIPMENTMANAGEMENT,HOUSEKEEPINGDEPARTMENTOFHUMANRESOURCESMANAGEMENT,FORSTUDENTSTOENGAGEININDEPENDENTTHEHOTELLOBBYROOMMANAGEMENTACTIVITIESTOLAYATHEORETICALANDPRACTICALBASISTHESECONDPARTISTHECOURSECONTENTANDASSESSMENTTARGETCHAPTERONETHEPOSITIONANDTASKOFTHEFRONTOFFICEFIRST,THEPURPOSEANDREQUIREMENTSOFLEARNINGLEARNFROMTHISCHAPTER,UNDERSTANDTHEBASICFUNCTIONSANDIMPORTANTPOSITIONOFTHEFRONTOFFICEINTHEMODERNHOTELMANAGEMENTMASTERTHEMAINRESPONSIBILITIESOFTHEFRONTOFFICE,UNDERSTANDTHEFRONTOFFICEENVIRONMENTANDPERSONNELQUALITYREQUIREMENTSTWO,ASSESSMENTOFKNOWLEDGEPOINTSANDASSESSMENTOBJECTIVESTHISCHAPTERISAGENERALCHAPTER1STATUSANDTASKSOFTHEFRONTOFFICESUBPRIORITYUNDERSTANDINGTHEPOSITIONOFTHEFRONTOFFICEINTHEHOTELUNDERSTANDINGTHETASKOFTHEFRONTOFFICETWOTHEORGANIZATIONANDMANAGEMENTRESPONSIBILITIESOFTHEFRONTOFFICESUBPRIORITYUNDERSTANDINGTHEORGANIZATIONMODELOFTHEFRONTOFFICEUNDERSTANDINGFRONTOFFICEMANAGEMENTRESPONSIBILITIESTHREEFRONTOFFICEENVIRONMENTGENERALUNDERSTANDINGTHELOBBYLAYOUT,LOBBYMICROCLIMATEANDQUANTITATIVEHYGIENEFOURQUALITYREQUIREMENTSFORFRONTOFFICEPERSONNELGENERALUNDERSTANDINGQUALITYREQUIREMENTSOFFRONTOFFICEMANAGEMENTPERSONNELTHESECONDCHAPTERISROOMRESERVATIONFIRST,THEPURPOSEANDREQUIREMENTSOFLEARNINGTHROUGHTHESTUDYOFTHISCHAPTER,TOUNDERSTANDTHEMEANINGANDTASKOFTHERESERVATIONUNDERSTANDTHETYPESOFTHERESERVATIONCHANNELS,METHODS,LEARNINGROOMRESERVATIONPROCEDURESMASTERTHEOVERBOOKINGMANAGEMENTANDBOOKINGDISPUTEPROCESSINGMETHODSANDTECHNIQUESTWO,ASSESSMENTOFKNOWLEDGEPOINTSANDASSESSMENTOBJECTIVESTHISCHAPTERISTHEFOCUSOFTHECHAPTER1THESIGNIFICANCEANDTASKSOFROOMRESERVATIONGENERALUNDERSTANDINGTHECONCEPTANDSIGNIFICANCEOFROOMRESERVATIONUNDERSTANDINGROOMRESERVATIONSTWOTHECHANNELS,MODESANDTYPESOFGUESTROOMRESERVATIONSUBPRIORITYUNDERSTANDINGTHECHANNELSANDWAYSOFBOOKINGROOMSUNDERSTANDINGTHETYPEOFROOMRESERVATIONTHREEROOMRESERVATIONPROCEDURESSUBPRIORITYUNDERSTANDINGPROCEDURESFORUNDERSTANDINGROOMRESERVATIONSFOURHANDLINGOFOVERBOOKINGANDBOOKINGDISPUTESKEYPOINTSUNDERSTANDINGTHECONCEPTOFOVERBOOKINGANDTHEDETERMINATIONOFITSQUANTITYAPPLICATIONREMEDIALMEASURESFOREXCESSEXCESS,HANDLINGOFBOOKINGDISPUTESTHETHIRDCHAPTERRECEPTIONFIRST,THEPURPOSEANDREQUIREMENTSOFLEARNINGTHROUGHTHESTUDYOFTHISCHAPTER,UNDERSTANDTHEBASICPROCEDURESANDMETHODSOFFRONTOFFICERECEPTION,MASTERGUESTRECEPTIONSKILLSANDGUESTROOMMARKETINGSTRATEGYTWO,ASSESSMENTOFKNOWLEDGEPOINTSANDASSESSMENTOBJECTIVESTHISCHAPTERISTHESECONDCHAPTER1RECEPTIONPREPARATIONSUBPRIORITYUNDERSTANDINGDISPLAYANDCONTROLOFGUESTROOMSTATUSUNDERSTANDINGTHEPROCEDUREOFFRONTDESKRECEPTIONPREPARATIONTWOCHECKINGENERALUNDERSTANDINGCHECKINPROCEDURESTHREEROOMSALESKEYPOINTSUNDERSTANDINGTHEPREMISEOFSUCCESSFULMARKETINGOFGUESTROOMSAPPLICATIONSELLINGSKILLSOFGUESTROOMMERCHANDISETHEFOURTHCHAPTER,FRONTDESKSERIESSERVICEFIRST,THEPURPOSEANDREQUIREMENTSOFLEARNINGLEARNTHROUGHTHISCHAPTER,UNDERSTANDANDMASTERTHEPROCEDURESANDMETHODSOFCONCIERGESERVICE,INQUIRYSERVICE,SWITCHBOARDSERVICE,BUSINESSCENTERSERVICEANDCASHIERSERVICETWO,ASSESSMENTOFKNOWLEDGEPOINTSANDASSESSMENTOBJECTIVESTHISCHAPTERISAGENERALCHAPTER1CONCIERGESERVICEGENERALUNDERSTANDINGBAGGAGESERVICEPROCEDURESUNDERSTANDINGTHECONCEPTOF“GOLDENKEY“APPLICATIONTHEPRINCIPLEOFMENUDESIGNTWOINFORMATIONSERVICEGENERALUNDERSTANDINGTHECONTROLOFGUESTKEYSTHREESWITCHBOARDSERVICEGENERALUNDERSTANDINGTHEQUALITYTHATSWITCHBOARDATTENDANTMUSTPOSSESSFOURBUSINESSCENTERSERVICEGENERALUNDERSTANDINGTHECONCEPTOFBUSINESSCENTERFIVEFRONTDESKCASHIERSERVICEGENERALUNDERSTANDINGCHECKOUTSERVICEUNDERSTANDINGFRONTDESKCASHIERBUSINESSSCOPESIXEXECUTIVEFLOORSERVICESUBPRIORITYUNDERSTANDINGTHECONCEPTOFEXECUTIVEFLOORUNDERSTANDINGEXECUTIVEFLOORSERVICEREQUIREMENTSTHEFIFTHCHAPTERISTHESTATISTICALANALYSISOFHOUSEPRICEMANAGEMENTANDGUESTROOMMANAGEMENTFIRST,THEPURPOSEANDREQUIREMENTSOFLEARNINGTHROUGHTHESTUDYOFTHISCHAPTER,GRASPTHECHARACTERISTICS,TYPESOFGUESTROOMPRICEANDTHEMAINFACTORSTHATAFFECTTHEPRICEOFROOMDETERMINATIONMETHODANDCONTROLADJUSTMENTMETHODOFLEARNINGTOUNDERSTANDANDANALYZETHEOPERATINGROOMPRICESSTATISTICALINDEXESANDTHECALCULATIONANALYSISMETHODTWO,ASSESSMENTOFKNOWLEDGEPOINTSANDASSESSMENTOBJECTIVESTHISCHAPTERISTHEFOCUSOFTHECHAPTER1HOUSINGPRICEMANAGEMENTKEYPOINTSUNDERSTANDINGTHECONCEPTOFHOUSEPRICE,STANDARDHOUSEPRICEANDTHECONCEPTOFFIVEVALUATIONMETHODSUNDERSTANDINGTHECHARACTERISTICSOFROOMPRICES,THEDETERMINATIONOFHOUSINGPRICESAPPLICATIONTHEMAINFACTORSAFFECTINGTHEROOMPRICING,HOUSINGPRICESCONTROLANDADJUSTMENTTWOSTATISTICALANALYSISOFHOUSEKEEPINGOPERATIONSSUBPRIORITYUNDERSTANDINGFRONTOFFICESTATISTICSREPORTUNDERSTANDINGMAININDEXANALYSISOFGUESTROOMMANAGEMENTTHESIXTHCHAPTERISTHECOMMUNICATIONANDCOORDINATIONOFTHEFRONTOFFICEFIRST,THEPURPOSEANDREQUIREMENTSOFLEARNINGTHROUGHTHESTUDYOFTHISCHAPTER,GRASPTHEBASICPRINCIPLEOFCOMMUNICATIONANDCOORDINATION,COMMUNICATIONANDUNDERSTANDINGOFFRONTOFFICEDEPARTMENTSTHEPRINCIPLESANDMETHODSOFCORRECTLYHANDLINGGUESTCOMPLAINTS,UNDERSTANDTHEGUESTHISTORYCONTENTANDMANAGEMENTTWO,ASSESSMENTOFKNOWLEDGEPOINTSANDASSESSMENTOBJECTIVESTHISCHAPTERISTHESECONDCHAPTER1BASICPRINCIPLESOFCOMMUNICATIONANDCOORDINATIONGENERALUNDERSTANDINGTHECONCEPTANDFUNCTIONOFCOMMUNICATIONUNDERSTANDINGTHESTEPSANDCHANNELSOFCOMMUNICATIONANDCOORDINATIONTWOCOMMUNICATIONANDCOORDINATIONBETWEENTHEFRONTOFFICEANDALLDEPARTMENTSTHREEHANDLINGOFGUESTCOMPLAINTSEMPHASISUNDERSTANDINGTHECONCEPTOFCOMPLAINTUNDERSTANDINGTHEPRINCIPLEOFHANDLINGCOMPLAINTSANDDEALINGWITHCOMPLAINTSEASILYAPPLICATIONBASICPROCEDUREFORDEALINGWITHCOMPLAINTSFOURGUESTHISTORYARCHIVESMANAGEMENTUNDERSTANDINGTHECONCEPTANDCONTENTOFCUSTOMERARCHIVESUNDERSTANDINGTHESIGNIFICANCEOFBUILDINGGUESTHISTORYARCHIVESAPPLICATIONCOLLECTIONANDMANAGEMENTOFGUESTHISTORYARCHIVESTHESEVENTHCHAPTERHOUSEKEEPINGDEPARTMENTOVERVIEWFIRST,THEPURPOSEANDREQUIREMENTSOFLEARNINGTHROUGHTHESTUDYOFTHISCHAPTER,TOUNDERSTANDTHETASKANDFUNCTIONOFHOUSEKEEPINGDEPARTMENTMASTERTHEMAINRESPONSIBILITIESOFHOUSEKEEPINGDEPARTMENTLEARNTHEMEANINGANDCONTENTOFROOMDEPARTMENTCOMMUNICATIONWITHOTHERDEPARTMENTSUNDERSTANDTHETYPESOFROOMSANDEQUIPMENTSUPPLIESTWO,ASSESSMENTOFKNOWLEDGEPOINTSANDASSESSMENTOBJECTIVESTHISCHAPTERISAGENERALCHAPTER1FUNCTIONANDSTATUSGENERALUNDERSTANDINGHOUSEKEEPINGFUNCTIONSAPPLICATIONTHEPOSITIONOFHOUSEKEEPINGDEPARTMENTINTHEHOTELTWOORGANIZATIONANDPOSTRESPONSIBILITYSUBPRIORITYUNDERSTANDINGHOUSEKEEPINGDEPARTMENTSMAINWORKANDBUSINESSDIVISIONOFLABORUNDERSTANDINGHOUSEKEEPINGRESPONSIBILITIESAPPLICATIONTHEORGANIZATIONALMODELOFROOMSERVICETHREETHECOMMUNICATIONBETWEENHOUSEKEEPINGDEPARTMENTANDOTHERDEPARTMENTSFOURTYPESOFROOMSANDEQUIPMENTSUPPLIESGENERALUNDERSTANDINGTHECONCEPTOFVARIOUSGUESTROOMTYPESFIVEDECORATIONLAYOUTOFGUESTROOMUNDERSTANDINGTHEMEANINGOFGUESTROOMDECORATIONLAYOUT,THECONCEPTOFTHEMEGUESTROOMTHEEIGHTHCHAPTERCLEANSANITATIONSERVICEANDMANAGEMENTFIRST,THEPURPOSEANDREQUIREMENTSOFLEARNINGTHROUGHTHESTUDYOFTHISCHAPTER,MASTERHOUSEKEEPINGHOUSEKEEPINGPROCEDURES,METHODSANDHEALTHCONTROLMETHODSUNDERSTANDTHECHARACTERISTICSANDSCOPEOFPUBLICAREACLEANINGWORKTWO,ASSESSMENTOFKNOWLEDGEPOINTSANDASSESSMENTOBJECTIVESTHISCHAPTERISTHEFOCUSOFTHECHAPTERHOUSEKEEPINGCLEANINGANDQUALITYCONTROLEMPHASISUNDERSTANDINGTHECONCEPTOFSMALLFINISHINGSERVICE,NIGHTBEDSERVICEANDHOUSEKEEPINGPLANHYGIENEUNDERSTANDINGHOUSEKEEPINGPREPARATION,CLEANINGANDFINISHINGQUALITYCONTROLAPPLICATIONTAKEHOUSEKEEPINGCLEANINGPROCEDURESANDMETHODSTWOCLEANSANITATIONCONTROLINPUBLICAREASSUBPRIORITYUNDERSTANDINGTHECONCEPTOFPUBLICAREASUNDERSTANDINGTHECHARACTERISTICSOFCLEANLINESSANDSANITATIONINPUBLICAREASANDTHEQUALITYCONTROLOFPUBLICAREASTHENINTHCHAPTERROOMSERVICEFIRST,THEPURPOSEANDREQUIREMENTSOFLEARNINGTHROUGHTHESTUDYOFTHISCHAPTER,MASTERTHECONTENTOFROOMSERVICE,SERVICEQUALITYMANAGEMENTSTANDARDSANDTHEMEANINGOFHIGHQUALITYSERVICETWO,ASSESSMENTOFKNOWLEDGEPOINTSANDASSESSMENTOBJECTIVESTHISCHAPTERISAGENERALCHAPTER1SERVICECONTENTGENERALUNDERSTANDINGTHECONCEPTOFROOMSERVICE,PRIVATEBUTLERSERVICE,BABYCARESERVICE,CONTENTANDMETHODOFLAUNDRYSERVICEUNDERSTANDINGVIPRANGETWOSERVICEQUALITYGENERALUNDERSTANDINGTHECONCEPTOFQUALITYOFSERVICEUNDERSTANDINGTHECONTENTOFROOMSERVICEQUALITYTHREEHIGHQUALITYSERVICESUBPRIORITYUNDERSTANDINGTHECONCEPTOFHIGHQUALITYSERVICEANDPERSONALIZEDSERVICEUNDERSTANDINGTHEMEANINGOFGOODSERVICEGUESTTYPEANDSERVICEMETHODTHETENTHCHAPTERROOMSAFETYMANAGEMENTFIRST,THEPURPOSEANDREQUIREMENTSOFLEARNINGTHROUGHTHESTUDYOFTHISCHAPTER,TOUNDERSTANDTHEBASICMEANINGANDCONTENTOFROOMSAFETYMANAGEMENT,ANDLEARNTOGUARDAGAINSTPOTENTIALDISASTERSANDMEASURESTODEALWITHUNEXPECTEDEVENTSTWO,ASSESSMENTOFKNOWLEDGEPOINTSANDASSESSMENTOBJECTIVESTHISCHAPTERISTHESECONDCHAPTER1OVERVIEWOFSAFETYMANAGEMENTGENERALUNDERSTANDINGTHECONCEPTOFGUESTROOMSAFETYANDSAFETYFACILITIESUNDERSTANDINGCONFIGURATIONOFGUESTROOMSAFETYFACILITIESTWOFIREPREVENTIONANDANTITHEFTWORKKEYPOINTSAPPLICATIONFIREPRECAUTIONSANDEMERGENCYTREATMENT,ANTITHEFTMEASURESTHREEPREVENTIONOFOTHERACCIDENTSSUBPRIORITYUNDERSTANDINGTREATMENTOFINJUREDGUESTS,TREATMENTOFDRUNKENGUESTSTHEELEVENTHCHAPTERHOUSEKEEPINGEQUIPMENTSUPPLIESMANAGEMENTFIRST,THEPURPOSEANDREQUIREMENTSOFLEARNINGTHROUGHTHESTUDYOFTHISCHAPTER,TOUNDERSTANDTHEMEANING,TASKSANDBASICMETHODSOFROOMEQUIPMENTSUPPLIESMANAGEMENTMASTERGUESTROOMEQUIPMENTSELECTION,USE,MAINTENANCE,ANDGUESTROOMCLOTHANDROOMDAILYNECESSITIESOFEFFECTIVEMANAGEMENTMETHODSTWO,ASSESSMENTOFKNOWLEDGEPOINTSANDASSESSMENTOBJECTIVESTHISCHAPTERISTHEFOCUSOFTHECHAPTER1TASKSANDMETHODSGENERALUNDERSTANDINGTHESIGNIFICANCEANDTASKOFSTRENGTHENINGTHEMANAGEMENTOFGUESTROOMEQUIPMENTANDSUPPLIESUNDERSTANDINGHOUSEKEEPINGEQUIPMENTSUPPLIESMANAGEMENTMETHODSTWOGUESTROOMEQUIPMENTSELECTIONANDMAINTENANCEUNDERSTANDINGUNDERSTANDINGTHECHOICEOFGUESTROOMEQUIPMENTTHREEMANAGEMENTOFCLOTHPARTSEMPHASISUNDERSTANDINGFABRICMAINTENANCEANDSTORAGEUNDERSTANDINGQUOTAMANAGEMENTOFCLOTHPARTSAPPLICATIONDAILYMANAGEMENTOFCLOTHPARTSFOURDAILYNECESSITIESMANAGEMENTEMPHASISUNDERSTANDINGTHECHOICEPRINCIPLEOFGUESTROOMCOMMODITYUNDERSTANDINGCONSUMPTIONQUOTAMANAGEMENTOFDAILYNECESSITIESFORGUESTROOMSAPPLICATIONDISTRIBUTIONANDCONTROLOFDAILYNECESSITIESFORGUESTROOMSTHETWELFTHCHAPTERHUMANRESOURCEMANAGEMENTOFHOUSEKEEPINGDEPARTMENTFIRST,THEPURPOSEANDREQUIREMENTSOFLEARNINGTHROUGHTHESTUDYOFTHISCHAPTER,MASTERTHEHOUSEKEEPINGDEPARTMENTSTAFFUNDERSTANDANDFAMILIARWITHTHEHOUSEKEEPINGDEPARTMENTSTAFFRECRUITMENTANDTRAININGMETHODSLEARNHOWTOUSEAPPROPRIATEINCENTIVESTOSTRENGTHENHOUSEKEEPINGMANAGEMENTTWO,ASSESSMENTOFKNOWLEDGEPOINTSANDASSESSMENTOBJECTIVESTHISCHAPTERISAGENERALCHAPTER1STAFFINGSUBPRIORITYUNDERSTANDINGTHECONCEPTOFHUMANRESOURCEMANAGEMENTINHOUSEKEEPINGDEPARTMENTUNDERSTANDINGTHEFACTORSTHATSHOULDBECONSIDEREDBYHOUSEKEEPINGDEPARTMENTAPPLICATIONQUOTAMETHODANDCALCULATIONPROGRAMTWORECRUITMENTANDTRAININGOFEMPLOYEESGENERALUNDERSTANDINGRECRUITMENTANDTRAININGOFHOUSEKEEPINGSTAFFTHREEEMPLOYEEPERFORMANCEAPPRAISALANDEMPLOYEEMOTIVATIONGENERALUNDERSTANDINGTHECONCEPT,FUNCTION,CONTENTANDMETHODOFEMPLOYEEPERFORMANCEAPPRAISAL,ANDTHECONCEPTOFMOTIVATIONUNDERSTANDINGTHEROLEANDMETHODOFEMPLOYEEMOTIVATIONTHETHIRDPARTISABOUTTHEEXPLANATIONANDIMPLEMENTATIONREQUIREMENTSFIRST,THEABILITYLEVELEXPRESSIONOFASSESSMENTTHEASSESSMENTOBJECTIVESOFTHISCOURSEAREDIVIDEDINTOTHREELEVELS,WHICHAREASFOLLOWSUNDERSTANDINGFAMILIARWITHTHERELEVANTCONCEPTS,DEFINITIONSANDSOON,CANCORRECTLYUNDERSTANDANDEXPRESSUNDERSTANDINGONTHEBASISOFUNDERSTANDING,WECANGRASPTHEBASICCONCEPTS,BASICPRINCIPLES,BASICMETHODSANDSOONAPPLICATIONONTHEBASISOFUNDERSTANDING,CANUSETHEBASICPRINCIPLESANDBASICMETHODSTOSOLVEPRACTICALPROBLEMSTWO,TEACHINGMATERIALSDESIGNATEDTEACHINGMATERIALSLOBBYROOMSERVICEANDMANAGEMENTTHIRDEDITION,EDITEDBYMENGQINGJIEANDTANGFEI,DONGBEIUNIVERSITYOFFINANCEANDECONOMICSPRESS,SEPTEMBER2007,3EDITIONTHREE,SELFSTUDYMETHODGUIDANCETHE1ONE,THEOUTLINESHOULDBEREADCAREFULLYFIRST,CLEAROUTLINEOFTHECOURSECONTENTANDEXAMOBJECTIVESANDINCLUDEDKNOWLEDGEANDASSESSMENTREQUIREMENTSOFEACHCHAPTER,TOHIGHLIGHT,CANGRASPTHECOURSECONTENT2BASEDONTHEUNDERSTANDINGOFSYLLABUSCONTENT,ACCORDINGTOTHEREQUIREMENTSOFTHEASSESSMENTANDEVALUATIONOFKNOWLEDGE,READINGTHETEXTCAREFULLY,GRASPTHESPECIFICCONTENTOFEACHCHAPTER,UNDERSTANDEACHKNOWLEDGEPOINT,THEBASICCONCEPTSANDBASICTHEORYMUSTDEEPLYUNDERSTAND,TOFIRMLYGRASPTHEBASICMETHOD,ANDMASTERY,THECONTENTSYSTEMOFCOMPLETEFORMINTHEMIND3,INSELFTAUGHTCHAPTERS,CANBEUNDERSTOODONTHEBASISOFMEMORYATTHESAMETIME,INTHEGRASPOFSOMEKNOWLEDGECONTENT,WITHPRACTICALTHINKINGPROBLEMS,SOASTOACHIEVEADEEPERLEVELOFUNDERSTANDING4INORDERTOIMPROVETHEEFFECTOFSELFSTUDY,WESHOULDCOMBINETHECONTENTOFSELFSTUDY,DOSOMECASEANALYSISEXERCISESFOUR,THEREQUIREMENTSFORSOCIALASSISTANCE1FAMILIARWITHTHESYLLABUS,THEGENERALREQUIREMENTSOFTHECURRICULUMANDTHEKNOWLEDGEPOINTSOFEACHCHAPTER2GRASPTHEABILITYLEVELREQUIREDBYEACHKNOWLEDGEPOINT,ANDDEEPLYUNDERSTANDTHEASSESSMENTTARGETOFEACHKNOWLEDGEPOINT3,THECOUNSELINGSHOULDBEBASEDONTHEEXAMINATIONSYLLABUS,DESIGNATEDASTHEBASISOFTEACHINGMATERIALS4,GUIDANCESHOULDBEGUIDEDBYLEARNINGMETHODSADVOCATE“EARNESTLYREADTEXTBOOKS,ASSIDUOUSLYSTUDYTEXTBOOKS,ACTIVELYSEEKHELP,RELYONTHEIROWNLEARNING“METHOD5PAYATTENTIONTOTHEKEYPOINTSINTHECOURSEOFTUTORSHIP,DONTASKQUESTIONSWHENANSWERINGQUESTIONSRAISEDBYTHEEXAMINEES,ANDACTIVELYINSPIREANDGUIDETHEM6,ATTENTIONSHOULDBEPAIDTOTHECULTIVATIONOFTHEABILITYOFTHEEXAMINEE,ESPECIALLYTOTHECULTIVATIONOFSELFSTUDYABILI
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