不合格品的处理

TOPRIGHTCORNERFORFIELDMARK,CUSTOMERORPARTNERLOGOTYPESSEEBESTPRACTICEFOREXAMPLESLIDETITLE40PTSLIDESUBTITLE24PTTEXT24PTBULLETSLEVEL2520PTENC/NP/QNSUNNYYANG200704091/13THEBASICINFORMATION基础知识DEFINE定义CUSTOMERDONTSATISFY顾客不满意CATEGORY分类ENCINTERNALMATERIALPRODUCT（ENC内部材料产品）SITECLAIMRETURNED（SITE索赔）SUPPLIERNFFUNITNFFNOFAULTFOUND（供应商未发现问题返回的材料）GENERALHANDLINGPROCESS一般处理流程FINDNONCONFORMINGPRODUCT发现不合格品ISOLATENONCONFORMINGPRODUCT标识并隔离不合格品CONFIRM确定处理方案HANDLECLAIM,REPAIR,SORT,SCRAP,ACCEPTEXEMPTION处理索赔,维修,挑选,废弃,让步接受KEEPRECORDINEVERYPROCESS（保持各处理过程中的记录）TOPRIGHTCORNERFORFIELDMARK,CUSTOMERORPARTNERLOGOTYPESSEEBESTPRACTICEFOREXAMPLESLIDETITLE40PTSLIDESUBTITLE24PTTEXT24PTBULLETSLEVEL2520PTENC/NP/QNSUNNYYANG200704092/13NONCONFORMINGPRODUCTHANDLING不合格品处理流程1LABELANDFAULTYINFORMATION标签和坏件信息FORFAULTPARTSFOUNDINENCENC发现的坏件LABEL粘贴标签LZF38344”ENCFAULTYUNIT”并记录坏件信息如下生产线不合格品非功能性问题X/LZFCB901812FORMODULEASSEMBLYPARTSX/LZFCB901810FORNODEASSEMBLYPARTS功能性问题从REPTILE系统直接打印坏件报告库房和INCOMING检查发现的不合格品填写EEXCEL,打印一式两份给相关工程师确认。1WITHHW,1FORQATOMAINTAINEXCELENCFAULTYPARTSEQ/SNNR_PACKAGEQTY_ENC内部发现的坏件TOPRIGHTCORNERFORFIELDMARK,CUSTOMERORPARTNERLOGOTYPESSEEBESTPRACTICEFOREXAMPLESLIDETITLE40PTSLIDESUBTITLE24PTTEXT24PTBULLETSLEVEL2520PTENC/NP/QNSUNNYYANG200704093/131LABELANDFAULTYINFORMATION标签和坏件信息FORSITECLAIMPARTSSITE索赔坏件需要维修的坏件粘贴标签LZF38342“RMAUNIT”其他粘贴标签LZF38343“SITECLAIM”FORSUPPLIERNFFPARTS供应商NFF部件粘贴标签LZF38345“PRETESTNFFUNIT”TRIALORDERREJECTEDPARTSTRIALORDER的坏件除正常TRIALORDER标识外，其他坏件标识与以上相同SITECLAIMQAINSPECTIONPASSFAILLINEINSPECTIONPASSFAILNODERETESTPASSFAILDECISIONCLAIMREUSEHOLDSCRAPCONFIRM_PRETESTNFFUNITPRETESTRESULTPASSFAILCONFIRM_RMAUNITORDERREASON_ARRIVEDDATE_FORUNITSTOBEREPAIREDINMODULEFORSITECLAIMEDUNITSTOBERETESTEDINNODEFORNFFUNIT坏件标签不能直接粘贴在PBA上NONCONFORMINGPRODUCTHANDLING不合格品处理流程TOPRIGHTCORNERFORFIELDMARK,CUSTOMERORPARTNERLOGOTYPESSEEBESTPRACTICEFOREXAMPLESLIDETITLE40PTSLIDESUBTITLE24PTTEXT24PTBULLETSLEVEL2520PTENC/NP/QNSUNNYYANG200704094/132MOVEFAULTYPARTSTOCLAIMSTORE将坏件转移到CLAIM库ONLYCONFIRMEDPARTSCOULDBEMOVEDTOCLAIMSTORE只有被确认的坏件才能被移到坏件仓库LOCATIONSINCLAIMSTOREPHYSICALANDCM实物及CM系统中都需要转移NONCONFORMINGPRODUCTHANDLING不合格品处理流程TOPRIGHTCORNERFORFIELDMARK,CUSTOMERORPARTNERLOGOTYPESSEEBESTPRACTICEFOREXAMPLESLIDETITLE40PTSLIDESUBTITLE24PTTEXT24PTBULLETSLEVEL2520PTENC/NP/QNSUNNYYANG200704095/13FORWAREHOUSEANDINCOMINGINSPECTION库房和INCOMING检查QEUPDATESINDBIFCONFIRMRESULTDIFFERSTHANORIGINATION由QE来更新坏件信息3UPDATEFAILUREINFORMATIONINDBIFDIFFERSTHANORIGINAL如果确认信息与最初不同，需要在DATABASE中更新信息FORTESTINGWITHREPTILE测试中的功能性坏件ENUPDATESINQSPIFCONFIRMATIONRESULTDIFFERSTHANORIGINATIONCOULDSENDTHEUPDATEDINFORMATIONTOQAFORUPDATINGINQSP由EN更新坏件信息NONCONFORMINGPRODUCTHANDLING不合格品处理流程TOPRIGHTCORNERFORFIELDMARK,CUSTOMERORPARTNERLOGOTYPESSEEBESTPRACTICEFOREXAMPLESLIDETITLE40PTSLIDESUBTITLE24PTTEXT24PTBULLETSLEVEL2520PTENC/NP/QNSUNNYYANG200704096/134HOLDONCEUPONHOLDDECISIONMADE,FILLINHOLDPARTLISTANDSENDEMAILTOPLANNERONTHESAMEDAYWITHTHEINFORMATIONINTHETRACKINGSHEETINCLAIMSTORETHESEPARTSWILLBESEPARATEDBOTHINPHYSICALANDCM如果作出决定HOLD，要填写HOLDPARTLIST并发送EMAIL通知相关PLANNER，同时在CLAIM库实物及系统中都要被隔离ONCEUPONDISPOSALDECISIONCOMESOUT,UPDATEHOLDPARTLISTANDSENDEMAILTOPLANNERTHEPARTSINCLAIMSTOREWILLBEMOVEDACCORDINGLY对于HOLD的坏件处理措施决定后，需要更新HOLDPARTLIST中的信息并通知PLANNER，同时坏件实物及系统也会被相应地转移NONCONFORMINGPRODUCTHANDLING不合格品处理流程TOPRIGHTCORNERFORFIELDMARK,CUSTOMERORPARTNERLOGOTYPESSEEBESTPRACTICEFOREXAMPLESLIDETITLE40PTSLIDESUBTITLE24PTTEXT24PTBULLETSLEVEL2520PTENC/NP/QNSUNNYYANG200704097/135SITECLAIMPARTSRETESTINENCENC需要RETEST的SITE索赔坏件PLANNERANDEN/EMARKEDOUTTHEPARTSTOBERETESTEDINEXCELWAREHOUSEDISTRIBUTETHEPARTSTOPRODUCTIONACCORDINGLYEN对需要在ENC进行RETEST的坏件作出LIST，库房据此在收到相应坏件后送到生产线进行测试。IFDISPOSALDECISIONASREUSE,WAREHOUSEPEOPLEREMOVETHEREDLABEL,PACKITANDRECEIVEINSTORETHESEPARTSWILLBEHANDLEDASNORMALPARTS如果重新测试的结果为PASS，可重新使用，则库房人员将坏件标签撕下重新包装并按正常材料收库。这些材料将按正常部件进行使用。NONCONFORMINGPRODUCTHANDLING不合格品处理流程TOPRIGHTCORNERFORFIELDMARK,CUSTOMERORPARTNERLOGOTYPESSEEBESTPRACTICEFOREXAMPLESLIDETITLE40PTSLIDESUBTITLE24PTTEXT24PTBULLETSLEVEL2520PTENC/NP/QNSUNNYYANG200704098/136SUPPLIERNFFPARTS供应商NFF坏件PRETESTAREREQUIREDFORALLSUPPLIERSNFFPARTSENCMODULEREPAIRLINEEXCLUDED除了MODULE维修外，其他所有供应商NFF的材料均要经过ENC重新测试PLANNERARRANGETESTINGOFPRETESTNFFPA