Reference services uation.ppt

1、Reference services evaluation,To conduct an evaluation virtual reference service, I browse the webpages of libraries of many universities all over the word, like University of California, Berkeley, Carnegie Mellon University, University of Illinois at UrbanaChampaign, University of Sheffield, Singap

2、ore Management University. And I also ask-a-Reference Question Service provided by these libraries or send emails to libraries of Here is the message: Dear librarian, Hello, I am doing a term paper, and I want some information about copyright and plagiarism. Could you help me find information or rec

3、ommend me some articles about copyright and plagiarism. Best wishes! Jacky Beijing Normal University Beijing China,Reference services evaluation,Following is the answer from library of Singapore Management University: You have contacted the Singapore Management University Li Ka Shing Library. We pro

4、vide research services to our faculty, staff, students and community. I recommend you contact your local public library or school library for assistance. Best of luck with your research. Best regards I cant say its a bad reference service for the following reasons. Firstly, it already has a clear re

5、sponse policy that the reference is only provided to SMU faculty, staff and students. Secondly, it give me recommendations like contact local public library or school library. Last but not least, it is really very prompt because the time between sending and receiving is less than 3 hours.,Reference

6、services evaluation,Following is the answer from library of University of Illinois at Urbana-Champaign: Thank you for your recent inquiry. I regret to inform you that this question falls outside the scope of our e-mail reference service, which is intended primarily for current University of Illinois

7、 affiliates. We cannot give you access to articles in the University library if you are not a student or here visiting in person. I suggest that you start your research at your local library, if you have not already done so. Alternatively, you may wish to send your question to the Internet Public Li

8、brary at /div/askus/ I have located some internet sources that might be useful to your search. / /owl/resource/589/01/ The Chronicle of Higher Education: Google Books: I hope this helps, the UIUC also has a clear scope of reference

9、 services which exclude us who are either current University of Illinois affiliates or students, so we cant get access to the articles in the library. But the librarian give me a lot of instructions and many websites links which are related to my question, I think the answer is quite helpful, so I t

10、hink its a good reference service.,Reference services evaluation,Here are answers from library of University of California, Berkeley Unfortunately, we do not have enough staff to perform extensive research for you. You may want to search World Cat, a catalog of books and other materials in libraries

11、 worldwide: Although most of our journal article databases are licensed only for use here, you might try searching Google Scholar to get citations to articles: The United States Copyright Office provides some useful information on copyright: / To find ot

12、her high quality websites on your topic, try the search techniques and web directories listed here: /find/types/websites.html,So the e-mail from Berkeley is quite similar to the one from UIUC, which says the library doesnt have enough staff to perform extensive research for

13、 me, but give me some instructions and some useful links. In my opinion it is not bad for virtual reference services.,Reference services evaluation,As to library of University Carnegie Mellon University : I cant help uttering a wow, for the virtual reference services are really amazing. It provides

14、the most methods with detailed explanation, such as online chatting, by sending text messages, by e-mail, using phone. Whats more, it takes users privacy at an important place. So I Send an Instant Message (IM) to the reference librarians using the Ask A Librarian widget to the right, a chatting box

15、. But maybe the widget is currently offline, or something else, I got no reply. So I send the email on the top of the article to , and I still havent received the answer.,Reference services evaluation,.,我还打算比较一下中外图书馆参考咨询服务，所以我给国家图书馆发了邮件 。在我给国家图书馆发送电子邮件后的一个小时内，我就收到了回复，时间上算是非常快的，但

16、是在回复当中只是给了我如何利用国家图书馆去收集资料，却没有谈到具体的资源，例如没有关于版权，抄袭方面的资料，算是宽泛而谈，并没有我想要的结果。下面是回复 您在撰写学期论文之前，可以首先通过国图网站收集一些与主题相关的电子文献。 1、请进入国图首页右上角“登录注册”，点击“登录”后，系统会提示您输入读者卡号（账号）、密码、验证码，您登录系统后就进入了“读者管理系统”，可以看到同方知网栏目，从中搜索一些发表在期刊上的社科类相关文章； 2、在“读者管理系统”中进入方正电子图书平台或厦门图书馆的超星电子图书平台检索中文图书； 3、国图自建馆藏中文图书和中文博士论文，馆外能够阅读前24页，如需阅读全文可

17、亲自到馆。网址： ； 4、纸本硕士论文因南区老馆维修改造的原因，近年已停止阅读服务；博士论文需用读者卡自行预约后当天在4层阅览区阅读纸本，电子版只能阅读我馆购买的相关数据库论文； 5、外文文献除19世纪文献，其余外网还 。,A conclusion,As to another three libraries, library of University of Sheffield, University of Toronto, University of Pittsburgh, only the library of University of Sheffield sends me an aut

18、omated response, the other two have no reply. Generally speaking, all the libraries I research provide virtual reference services by many ways, like chatting, phone, text, but the most common way is by e-mail. In general, there are three main problems. Firstly, the scope of the service is limited to current University affiliates or