电子商务在线考试第十一章

1、一、单选题(共20题,每题3分,说明:选择一项正确的答案)1、The major reasons why many companies prefer to outsource some of the support services include all of the following except:A、The need to have services up and running rapidly.B、Lack of experience or resources needed for many of the support services.C、For a sustainable co

2、mpetitive advantage.D、The desire to concentrate on the core business.2、Dealing with returns is referred to as:A、reverse replenishmentB、back-office operationsC、reverse logisticsD、acceptance processing3、Many restaurants deliver food to customers who order online, a service called:A、dine onlineB、quick

3、deliveryC、same day deliveryD、online food delivery4、_ are intermediaries that prepare goods for shipping on air carriers, trucks, or other transport means.A、ExpeditersB、ForwardersC、OutsourcersD、Shippers5、Automated warehouses for B2C companies are designed:A、to accommodate much larger inventory levels

4、 than traditional warehouses.B、to facilitate the delivery of large quantities of product to a small number of customers.C、to facilitate the delivery of small quantities of product to a large number of customers.D、to help transition B2C companies into B2B companies.6、_ are useful in reducing inventor

5、y and decreasing the incidence of out-of-stocks. Such systems also are useful in maintaining an inventory of repair items so repairs can be expedited.A、Stockkeeping unit systemsB、ERP systemsC、Warehouse management systemsD、Replenishment systems7、Using third-party logistics suppliers （3PL） can be:A、ex

6、pensive and require more coordination on outsiders who may not be reliableB、expensive, but require less dependence on outsidersC、less expensive, but require more coordination on outsiders who may not be reliableD、less expensive and require less dependence on outsiders8、The major difference between e

7、-logistics and traditional logistics is:A、traditional logistics applies only to manufacturers.B、traditional logistics applies only to manufacturers.C、e-logistics outsources all logistics functions.D、e-logistics deals with the movement of large amounts of materials to a few destinations.9、The key asp

8、ects of order fulfillment are all of the following except:A、making sure the customer will payB、just-in-time inventory managementC、checking in-stock availabilityD、replenishment and returns10、The Council of Supply Chain Management Professionals defines _ as the process of planning, implementing, and c

9、ontrolling the efficient and effective flow and storage of goods, services, and related information from point of origin to point of consumption for the purpose of conforming to customer requirements.A、logisticsB、customer order processingC、replenishmentD、just-in-time management11、All services relate

10、d to making sure a customer gets what he/she ordered within an acceptable amount of time is called:A、logisticsB、order fulfillmentC、back-office operationsD、front-office operations12、For sellers the main benefit of a letter of credit （LC、 is:A、reduced risk because the bank assures the creditworthiness

11、 of the buyer.B、reduce cost reduced risk because the bank assumes the costs.C、greater customer loyalty.D、improved buyer satisfaction.13、In global trade, a _ is a written agreement by a bank to pay the seller, on account of the buyer, a sum of money upon presentation of certain documents.A、trade card

12、 paymentB、letter of creditC、micropaymentD、bank check14、Among the forms of online B2B payments, the use of _ is second only to ACH in terms of frequency of use.A、letters of creditB、purchasing cardsC、Fedwire, or wire transferD、CTX15、According to a survey by Credit Research Foundation, the major reason

13、s companies turn to enterprise invoice presentment and payment （EIPP） solutions are all of the following except:A、elimination of billing disputesB、improved cash flowC、better customer service for billing and remittanceD、improved data that can lower invoice processing costs16、Approximately _ percent o

14、f B2B payments are still made by check, and the barriers to electronic payments remain essentially the same.A、20B、40C、60D、8017、Unlike the physical supply chain, inefficiencies characterize the financial supply chains of most companies. Factors that create these inefficiencies include all of the foll

15、owing except:A、time required to create, transfer, and process paper documentationB、cost and errors associated with manual creation and reconciliation of documentationC、disputes arising from inaccurate or missing dataD、too much transparency in inventory and cash positions when goods are in the supply

16、 chain18、An advantage of e-checks is that they:A、involve simple processing systems.B、operate outside the traditional banking industry.C、contain much more information then traditional paper checksD、fit current business practices, and so require little process reengineering.19、_ offer Internet Merchan

17、t Accounts, which are special accounts for credit card authorization and payment processing.A、Acquiring banksB、Issuing banksC、Credit card associationsD、Payment processing services20、The process of determining whether a card is active and whether the customer has sufficient funds for the purchase is

18、called:A、settlementB、approvalC、authorizationD、procurement二、判断题(共20题,每题2分),说明:选择一项正确的答案)1、E-payment systems that require the payer to install specialized security software have proven more likely to succeed.正确错误2、To succeed, special e-payment methods, such as e-cash, have to maintain anonymity.正确错误3、

19、E-payment methods that can address the lower or higher end of the price continuum is unlikely to be widely accepted because of cost and security issues.正确错误4、In the settlement process, the systems must determine whether a buyers card is active and whether the cardholder has sufficient funds availabl

20、e for the purchase.正确错误5、With a debit card, the money for a purchased item comes directly out of the holders checking account with the actual transfer of funds from the holders account to the merchants taking place within one to two days.正确错误6、The processing of card payments has two major phases: id

21、entification and settlement.正确错误7、In the authorization process, the system determines whether a buyers card is active and the customer has sufficient available credit line or funds.正确错误8、For a given type of payment card and processing system, the processes and participants are essentially the same f

22、or off-line （card present） and online （card not present） purchases.正确错误9、In the online world, merchants are not held liable for fraudulent transactions.正确错误10、Because of their visibility and large sales volumes, larger firms were more susceptible to fraud than smaller firms were.正确错误11、One problem w

23、ith the Address Verification System （AVS） for fraud prevention is the number of false positives, meaning that the merchant rejects a valid order. One reason for these rejects is simply that cardholders make mistakes in inputting their addresses or zip codes.正确错误12、One impact of anti-fraud tools is t

24、hat merchants are rejecting a significant number of both valid and invalid orders due to suspicion of fraud.正确错误13、In most cases, smart cards are more secure than credit cards and can be extended with other payment services. In the retail arena, many of these services are aimed at those establishmen

25、ts where payments are usually made in cash and speed and convenience are important.正确错误14、Regardless of the vendors point of view, there is substantial evidence, at least in the offline world, that consumers are not willing to use their credit or debit cards for micropayments under $5 to minimize security risks.正确错误15、With letters of credit, credit risk is reduced because payment is accessed via the creditworthiness of the issuing bank.正确错误16、Order fulfillment involves activities such as pr