大气城市酒店基础英语培训PPT模板课件

1、酒店基础英语培训,演讲人：XXX 部门：人力资源部,PART 01,Greeting 问候与欢迎,PART 03,Direction 指路与带领,PART 02,Thanks 感谢与回答,PART 04,Apologies 致歉与答复,内容,Items,PART 05,Check in 入住,PART 06,Check out 退房,PART 07,Farewell 道别,问候与欢迎,Greeting,01,Greeting 问候与欢迎,Nice to meet you again.很高兴再次见到您。 Have a good rest. 祝您休息好,问候与欢迎,情景1：当国外客人来到大门前/前

2、台时 1. Hello, sir! Welcome! 先生您好，欢迎！ 2. Good afternoon, sir! Welcome to Ibis Hotel/our hotel! 下午好先生，欢迎光临宜必思酒店！ 3. Good evening, Ms. Nice to meet you in our hotel. May I help you? 晚上好小姐，欢迎光临，请问我能为您服务吗,感谢与回答,Thanks,02,Thank you (so/verymuch). 谢谢您（非常感谢） Thanks a lot.多谢 Thank you for coming 谢谢您的光临 Thank

3、you for staying in our hotel. 感谢您在我们饭店下榻 Thanks for your help 谢谢你的帮助 Im very grateful to you 非常感谢您,Thanks 感谢与回答,LOGO,Thanks 感谢与回答,感谢的应答,You are welcome. /Welcome! 不用谢 My pleasure./With pleasure. 乐意效劳 Dont mention it. 何足挂齿 Its very kind of you./You are so kind.您真客气,Thanks 感谢与回答,UNIQUE SLIDE,PUT CREAT

4、IVE TITLE RIGHT HERE,Impressive picture and creative slogan here,情景3：当国外客人向你表示感谢，要懂得接受他的谢意 客人：Thank you! (Thanks a lot!) 回答：My pleasure! 我的荣幸或:Youre welcome!不客气,指路与带领,Direction,03,Direction 指路与带领,Follow me, please. 请跟随我来。 This way, please. 这边请。 Its over there. 在那边。（用手指明方向） Walk straight ahead. 一直往前走

5、。 Turn left/right. 往左/右转。 Go upstairs/downstairs. 上/下楼。 Please go to the 2nd floor. 请到2楼,指路与带领,Direction 指路与带领,指路与带领,情景2：当国外客人需要前台带领或指明到某处时 客人：Excuse me, wheres the toilet/restroom please? 请问洗手间在哪儿？ 回答：Its over there. Turn right at the corner, please. 在那边，前面角落处右转。 或：Please go to the 2nd floor. Youll

6、 see it after you get off the elevator. 请您上2楼，出电梯就可以看到。 客人：Thank you. 谢谢！ 回答：My pleasure./You are welcome. 不客气,Direction 指路与带领,指路与带领,1. 在哪里？Where is/Wheres? 2. 卫生间/洗手间toilet/restroom/washroom/water closet 3. 角落Corner 4. 左/右转Turn left/right 5. 楼层地面Floor 一二三楼First/second/third floor1st/2nd/3rd/4th 6.

7、（从）下来Get off 7. 电梯Elevator/lift,致歉与答复,Apologies,04,Apologies 致歉与答复,致歉与答复,真诚及时的道歉有时会很好的缓和尴尬气氛 Excuse me. 请原谅/打扰一下 Im sorry./Sorry. 对不起 Im awfully/really sorry. 我真的很抱歉。 Its my fault. 这是我的错。 I apologize./I apologize for you/it/this. 我抱歉。我向你道歉,Apologies 致歉与答复,致歉与答复,道歉的答复： Thats all right. 这没什么。 Thats/It

8、s OK. 没事。 It doesnt matter. 没关系。 Never mind. 不要紧，没关系。 Lets forget it./Forget about it./Forget it. 算了吧,入住,Check in,05,Check in 入住,入住,1. 预订 Reservation/book Make/have a reservation进行预订 2. 到达arrive 3. Single room 单间 double room 双人间 suite 套间 luxury suite 豪华套间 4. Like 喜欢像 prefer 更喜欢（比较级） 5. 窗户Window 6. 留

9、下离开Leave 7. 英语中的肯定答复 Yes, please./Yep.OK, sir.Certainly, sir.Sure. Sure thing.Exactly.Sure, go ahead.Sure, no problem,Check in 入住,入住,1. 多久How long 2. 多少How many 3. 待留保持Stay 4. 计划plan 5. 期望想做Expect 6. 等待Wait Wait a moment/second/minute. 稍等一下,Check in 入住,情景4: 询问是否有预订,问：Did you have a reservation with

10、us? /Did you make a reservation, please?您有预订吗？ 客人： No, I just arrived in this place. 没有，我刚到这里。 回答：We have single rooms, double rooms, suites and luxury suites in our hotel. 我们有单间、双人间、套间和豪华套间。 What kind of room would you like/prefer? A single room or a double room? 您需要哪种房间？单人房还是双人房？ 客人： I want a sing

11、le room with window.单人间，有窗户 回答：Im sorry, we dont have any single rooms left/all single rooms have been booked, would you like a double room? 对不起，我们没有单间了，双人间可以吗？ 客人：Yes, please. 可以,Check in 入住,入住,情景6: 询问房价 客人：Whats the room rate today? 今天房价多少？ 回答：The price of a single room is 170 RMB per day./The sin

12、gle room rate is 170RMB per day. 单间的房费是每天170元。 客人：OK, Ill take it for two nights. 一个单人间，住两晚。 回答：Sure, no problem. Thank you very much, sir. 没问题，先生。非常感谢,Check in 入住,入住,1. 护照passport 2. 房号Room numberNo./# 3. 房卡Room card/key card 4. 点整点Oclock2 oclock 2点钟 6. 离开Leave 7. 空出，搬出Vacate 8. 免费For free/free,Che

13、ck in 入住,入住,1. 房价Room rate/price 2. 多少钱？ How muchWhats the price of 3. 人民币 RMB 4. 折扣 discount Could you give me any discount? 有折扣吗,Check in 入住,入住,Could you give me your passport?/May I have your passport, please? 麻烦出示一下您的护照。 Your room number is 246 on the second floor. 您的房号是二楼的246室。 Heres your key c

14、ard/room card. 这是您的房卡。 You may keep the room till 2PM./Youll have to leave/vacate your room by 2PM. 您可以将房间保留到下午2点。 Do you need a morning/wake-up call, please? 需要叫早服务吗？ We have breakfast for free on 2nd floor each morning from 7:30-9:30. 早餐免费，每天上午7:30到9:30在2楼,Check in 入住,入住,行李服务Luggage Service 保险箱saf

15、e deposit box/safety box 叫醒服务morning/wake up call 洗衣服务Laundry Service,Check in 入住,入住,中餐厅Chinese Restaurant 西餐厅Western Restaurant 咖啡厅Coffee Shop 酒吧Bar,Check in 入住,入住,会议室Conference Room 商务中心Business Center 停车场Parking 信用卡Credit Card,道别,Farewell,06,Farewell 道别,PHONE SLIDE HERE, Phone Section,输入你的标题,详细内容点击输入本栏的具体文字，简明扼要的说明分项内容，此为概念图解,输入你的标题,详细内容点击输入本栏的具体文字，简明扼要的说明分项内容，此为概念图解,详细内容点击输入本栏的具体