Front Office Reception国际酒店前台管理操作程序资料RM-FO-Rec-028 Cash Flow备用金

1、国际酒店前厅部操作手册前厅部Front Office前台服务程序国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说，酒店大堂前台是接触我们酒店的第一步，是对酒店的第一印象，是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确保前厅部运营及管理工作的一贯性。向前厅部工作人员提供日常工作及培训的指导。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。LOCAL STANDARD OPERATING PROCEDURES本地

2、标准操作程序LSOP No.:RM FO FD -028Effective Date:Division:Front Office前厅部Revised Date:Section:Reception前台接待员Prepared by : Approved by批准人:SUBJECT:Cash Flow 备用金_OBJECTIVE目的：The GSA must count their float at the beginning and at the end of every shift.Reception前台接待员在本班次开始和结束时必须清点备用金。POLICY政策：Upon completion

3、of a shift, the amount of cash in the drawer must be counted and the amount to be banked must be removed. 本班次结束前将抽屉内备用金清点分类，并将多余现金上交。PROCEDURES 程序： 1. Each shift of GSA must complete the Cash Float Hand Over Record during hand over, and make sure the amount is correct.交接班时，宾客服务员要填写备用金交接表，并保证数据的准确。2.

4、 At the beginning of a shift, count your money. Ensure that there are sufficient number of coins and notes for each type of denomination. If not, request change from the General Cashier immediately.接班前，清点备用金保证有充足的硬币和零钱。如果没有，立刻向总出纳申请。3. Before weekend or national holiday, the GSA must ensure enough c

5、ash is available since the General Cashier will not be on duty during for the weekend or national holiday.在周末或法定假日前，Reception前台接待员必须有足够零钱，因为总出纳周末和法定假日休息。4. Count the money twice to ensure that it is the specified amount given.清点向前厅经理借用的现金至少两遍，保证金额准确5. Should GSA run out of cash during the shift, inf

6、orm the Front Office前厅部 manager for a temporary loan. The amount issued will be recorded. A loan receipt will be issued to FOM by GSO.上班期间，前台员工若发现现金不够，应该马上通知前厅部经理并向前厅部经理款。开具借款凭证。6. The drawer must be locked at all times. 任何时间都应锁好备用金抽屉7. Personal cash can not keep in the cash float. Do not combine, m

7、ix, or confuse cash float with any cash of my own or use them for my personal purpose员工的个人现金不能保存在备用金柜中，不能将现金和自己的现金相混淆或用于我私人的用途。8. The cash float is remaining in the hotel, and to utilize the cash float only in the performance of my duties as a cashier. 在任何时候，备用金库内所有现金的所有权属于酒店，收银员只具有使用现金的权利。9. To per

8、mit auditing of cash float any time by the financial Controller, or his representative, or other duly authorized designated personnel, and to pay any shortage discovered by such audit immediately upon demand of my employer;酒店财务总监，或使他/她的代表，或任何指定的受权者有权在任何时候进行审计，当发现有短款时，在雇主的要求下，收银员应立即补足短款。10. Should a

9、random cash audit be performed and either a shortage/overage is found, this is considered a grave offence and may result to termination of ambassador.任何备用金多款或短款情况必须及时报告前厅部经理及财务部.11. Not to transfer to deliver cash float or any part thereof to anyone unless authorized in writing by Dir. Of Finance 除了在酒店财务总监授权的情况外，收银员不能私自转用备用金或备用