国际酒店前厅管理手册Front Office Reception-RM–FO-GS-07-02 Guest Information Scan and Input in PSB System

1、国际酒店前厅部操作手册前厅部Front Office前台服务程序LOCAL STANDARD OPERATING PROCEDURES国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说，酒店大堂前台是接触我们酒店的第一步，是对酒店的第一印象，是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确保前厅部运营及管理工作的一贯性。向前厅部工作人员提供日常工作及培训的指导。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。LO

2、CAL STANDARD OPERATING PROCEDURES本地标准操作程序LSOP No.:RMFOGS-07-02Effective Date:Division:Front Office前厅部 前厅部Revised Date:Section:Front Desk 前台Prepared by : Approved by 批准人:_SUBJECT:主题 Guest Information Scan and Input in the PSB System宾客证件信息认知和输入_OBJECTIVE目的：All guests should be registered at all times所

3、有客人入住时必须出示证件进行登记POLICY政策：1. To ensure PSB work should accord with all procedure and policy from Sanya Police.确保符合三亚市公安局出入境管理局的一切规定。2. Ensure guest passport and ID timely scan and input data correctly.将带有客人头像的一面进行扫描。3. Ensure guest passport and ID is valid.确保收取的客人证件均为有效证件。PROCEDURES 程序： 1. All the gu

4、ests have to been registered.所有住店客人必须登记2. Verify passport and ID is qualify and valid.查验证件是否可用，是否有效。3. Passport and ID scan clearly, fill in the registration form clearly and input the information clearly and correctly. A copy of guest passport and ID is required for PSB inspection证件扫描清晰，住宿登记单填写清晰，信

5、息录入清晰。所有客人证件需复印存档以备公安局抽查4. Chinese and English name, Country, Birthday, Type and No. should be verified correctly.中英文姓名，国籍和地区，出生日期，证件类型和证件号码识别准确。5. Know how many kinds of qualified passport and ID type.可以接受的证件种类(身份证,军官证,护照,外国人居留证,港澳同胞回乡证,港澳居民来往内地通行证,台湾居民来往大陆通行证,中华人民共和国旅行证,中华人民共和国外国人出入境证,联合国通行证,海员护照,

6、外交人员证件.)6. Know the foreign guests VISA type (D, Z, X, F, L, G, T etc.). 常见的签证类型(定居签证,职业签证,学习签证,旅游签证,过境签证等,团体签证). 7. Make sure passport and ID is valid and VISA is not expire.确保证件及签证入境章在有效期内.8. Input the information according to Chinese ID. Input foreign guest information recording to guest passport type, VISA type, entry stamp etc.中国客人依据证件信息输入,国外客人依据证件种类,VISA类型,入境口岸等信息进行.9. All guest need to fill in the registration form and group VISA guest no need. 国外客人输入完成后立即填写境外客人临时住宿登记单,若为团体签证则不需要填写.Reviewed by 审核人: Approved