TS16949ISO14001ISO18001管理手册中英文对照

1、管理手册2010gerard zhangkagm2/28/2010 目录table of content0.1 批准页 approval page60.2 使用指南 guidance60.2.1 手册的管理 control of manual60.2.2 手册的发放 manual issue/distribution70.2.3 手册的换版 edition change of manual71. 公司简介 organization introduction72. 质量&环境&职业健康安全方针 qehs policy72.1质量、环境与职业健康安全方针 qehs policy72.2 质量、环境

2、与职业健康安全目标qehs objectives82.3我们的承诺 our commitment83.组织机构 organization chart84.管理体系 management system94.1 总则 general104.1.1质量体系文件 quality management system documentation104.1.2环境管理体系文件 environment management system104.1.3职业健康安全管理体系文件 ohs management system document114.1.4 三个体系整合的思路 integration of 3 man

3、agement systems114.1.5顾客导向过程和支持过程相互关系矩阵图 matrix relationship map between cop & sop114.1.6过程关系网络图net map of process：124.1.7 过程与ts条款的矩阵关系：matrix relationship between process and ts items124.2 文件要求 general documentation requirements134.2.1 总则 general134.2.2 管理手册 management manual134.2.3 文件的控制 control o

4、f documents144.2.4 记录的控制 control of records154.3 支持性文件 supportive documents155. 管理职责 management responsibility155.0 目的与范围 goal and scope155.1 管理承诺 management commitment165.2 顾客中心 customer focus165.3 质量&环境&职业健康安全方针 q&e&ohs policy165.4 策划 planning175.4.1 质量、环境 &职业健康安全目标 quality& environment& occupatio

5、nal health and security objectives175.4.2管理体系策划 management system planning185.4.3环境因素 environment factor185.4.4危害识别、风险评估及风险控制的策划planning of danger identification, risk evaluation185.4.5法律与其他要求 regulatory requirements and others185.4.6目标、指标与管理方案 objectives, indicators and management scheme185.5 职责、权限

6、和交流 responsibility, authority and communication185.5.1 职责和权限 responsibility and authority185.5.1.1 总经理：general manager195.5.1.2管理者代表 management representative195.5.1.4质量部 quality department205.5.1.5 人事部 hr department215.5.1.7 物流部 logistics235.5.2 客户代表 customer representative245.5.3 内部交流 internal com

7、munication245.6 管理评审 management review255.6.1 总则 general255.6.2 评审输入 review input255.6.3 评审输出 review output265.7 支持性文件 supportive documents266. 资源管理 resource management266.0 目的与范围 goal and scope266.1 资源提供 provision of resources276.2 人力资源 human resources276.2.1 总则 general276.2.2 培训、意识和能力 competence,

8、awareness and raining276.2.2.1产品设计技能 product design skills276.2.2.2 培训training276.2.2.3 员工积极性和授权 employee motivation and empowerment286.3 基础设施 infrastructure286.3.1 场地、设施和设备的策划 plant, facility and equipment planning286.3.2 偶发事故的应急计划 contingency plans296.4 工作环境 work environment296.4.1 员工安全 personnel

9、safety296.4.2 生产现场的清洁 cleanliness of premises296.5 支持性文件 supportive documents297. 产品实现 product realization297.0 目的与范围 goal and scope297.1 实现过程的策划 planning of product realization307.2 与顾客有关的过程 customer related processes307.2.1 determination of requirements related to product317.2.2 review of requirem

10、ents related to product317.2.3customer communication317.3 设计和开发 design and development327.4 采购 purchasing327.4.1purchasing process327.4.2 purchasing information337.4.3verification of purchased product337.5 生产和服务提供 production and service provision337.5.1 生产和服务提供的控制 control of production and service p

11、rovision.337.5.1.1控制计划 control plan347.5.1.2作业指导书 work instruction347.5.1.3作业设定的验证 verification of job set-ups347.5.1.4预防性和预测性维护 preventive and predictive maintenance357.5.1.6生产计划 production scheduling367.5.1.7服务信息反馈 feedback of information from service367.5.1.8与客户的服务协议 service agreements with custo

12、mer367.5.3 标识和可追溯性 identification and traceability377.5.4 顾客财产 customer property377.5.5 产品防护 preservation of product377.5.6环境及职业健康安全运行控制 ehs operation control387.6 监视和测量设备的控制 control of monitoring and measuring devices397.6.1测量系统分析 msa407.6.3实验室要求 laboratory requirements407.7 支持性文件 supportive docume

13、nt418. 测量、分析和改进 measurement, analysis and improvement418.0 目的与范围 goal and scope418.1 总则 general428.2 测量和监视 monitoring and measurement428.2.1 顾客满意度 customer satisfaction428.2.2 内部体系审核 internal audit428.2.2.1管理体系审核 quality management system audit438.2.2.2过程质量审核 manufacturing process audit438.2.2.3产品质量

14、审核 product audit438.2.2.4内部审核计划internal audit plans438.2.2.5 内审员资格 internal auditor qualification448.2.3 过程的测量和监视 monitoring and measurement of process448.2.3.1过程的监控和测量 monitoring and measurement of manufacturing processes448.2.4产品的测量和监视 monitoring and measurement of product458.2.4.1全尺寸检验和功能试验 layou

15、t inspection and functional testing468.2.4.2外观项目 appearance items468.2.5环境监测和测量 monitoring and measurement of environment468.2.6职业健康安全绩效监测和测量 monitoring and measurement of ehs performance468.3 不合格的控制 control of nonconformity468.3.1 不合格产品的控制 control of nonconforming product478.3.2返工产品的控制 control of r

16、eworked product478.3.3顾客信息 customer information478.3.4顾客的授权 customer waiver478.3.5环境不符合 environment nonconformity478.3.6职业健康安全不符合 ohs nonconformity488.4.1 公司级资料的分析和使用 analysis and use of company-level data488.5 改进 improvements498.5.1 持续改进 continual improvement498.5.2.1 解决问题 problem solving508.5.2.2防

17、错 error-proofing508.5.2.3纠正措施影响 corrective action impact508.5.2.4退货产品试验/分析 rejected product test/ analysis508.5.3 预防措施 preventive action508.6 支持性文件 supportive document519. 程序与标准对照表5110. 过程分析方法53c01顾客要求确定与评审（7.2）53c02 apqp（7.1；7.3）54c03 工程变更(7.1,7.3)55c04生产计划（7.5.1.5）55c05 产品制造（7.5.1；7.5.2；7.5.3）56c0

18、6产品交付（7.5.1；7.5.5）56c07 顾客反馈（7.2.3；7.5.1.7；7.5.1.8；8.2.1.1）57s01文件记录管理(4.2.3&4.2.4)57s02人力资源管理（6.2.1；6.2.2；6.2.2.1；6.2.2.2；6.2.2.3）58s03 基础设施管理（6.3；6.3.1；6.3.2；6.4；6.4.1；6.4.2）59s04 内部审核（8.2.2；8.2.12.1；8.2.2.2；8.2.2.3；8.2.2.4；8.2.2.5）59s05采购控制（7.4）60s06 顾客财产管理（7.5.4）61s07 设备管理（7.5.1；7.5.1.4；7.5.1.5）

19、61s08 产品监视和测量（8.2.4；8.2.4.1；8.2.4.2）62s09监视和测量装置（7.6）63s10仓库管理（7.5.5）63s11不合格、纠正和预防（8.3；8.5.2；8.5.3）64s12数据分析（8.4；8.4.1）65s13 持续改进（8.5.1；8.5.1.1；8.5.1.2）65m01 业务计划（5.3；5.4.1；5.4.1.1）66m02 管理评审（5.6；7.3.4.1）67v0.1 批准页 approval page 为了实现本公司的质量 &环境 &职业健康安全方针和目标，使公司的活动、产品与服务满足众多相关方的要求，同时满足社会对环境保护的要求。本公司依

20、据 iso/ts16949：2009标准、iso14001：2004标准与 ohsas18001：1999标准以及 kagm关于环境体系的要求编写管理手册(以下简称手册) 。 to realize and achieve the company qehs policy and objective and ensure organizations activities, product and service to meet interested parties requirements including environment requirements. the company has pr

21、epared the management manual (abbr. manual) according to iso/ts16949：2009, iso14001：2004, ohsas18001：1999 and the environmental requirement by kagm group. 本手册及其支持性程序文件都是本公司的法规性文件，具有指令性特点，公司各职能部门以及全体员工在质量、环境和职业健康安全管理体系运行实施和各项质量、环境和安全活动中都必须切实遵守手册中的各项规定。本公司相关业务流程的必须遵守本公司质量管理体系要求，同时必须接受本公司环境和职业健康安全管理体系的

22、各项规定。 the manual and its supportive procedures are directive regulatory documents of the office; all the activities in the operation and implementation of quality, environment and occupational health & security system should comply with the regulation stated in the manual. agm shall observe the orga

23、nizations qms and ehs requirements in the business process in relation to the organization.总经理对本公司的管理体系适宜性、有效性和最终产品质量负责，并授权质量部经理为质量管理者代表，协助总经理作好质量工作。制造部经理、人事部经理为环境和职业健康安全管理者代表，协助总经理处理环境与职业健康安全管理工作。 gm is responsible for effectiveness of qms and quality of final product, and has appointed quality man

24、ager the quality management representative in charge of quality management. quality manager and manufacturing manager is the ehs management representative in charge of ehs management.(4.4.1)总经理/日期： gm/date: 0.2 使用指南 guidance 本手册是公司质量、环境及职业健康安全管理体系的纲领文件，是公司全体员工必须遵守的行为准则。 the manual is the compendium

25、document about agm quality, environment and occupational health & safety system and activity rules that the staff shall observe. 0.2.1 手册的管理 control of manual 本手册依据 iso/ts16949：2009标准、 iso14001：2004标准与 ohsas18001：1999标准要求，结合本公司产品、活动与服务特点组织编制，经管理者代表审核，总经理批准后颁布实施。当第三方认证时，提交委托的认证机构。其它相关方需要时，以非受控形式提交。 t

26、he manual is prepared according to the requirements of iso/ts16949：2009, iso14001： 2004 & ohsas18001:1999 and respected characteristics of chinese products, activities and service. it has been reviewed by qmr and approved by gm before issue and implementation. it can be submitted to the accredited t

27、hird party certification body while in certification need. if any need by other interested party, the non-controlled edition can be provided. 0.2.2 手册的发放 manual issue/distribution 为使公司员工熟悉、了解本公司质量、环境及职业健康安全管理体系，手册以网络化形式发放，供全体员工使用。 the manual is issued online to make the staff understand the requirem

28、ents of qehs management system. 0.2.3 手册的换版 edition change of manual 为适应公司内外各种情况的变化，手册需作相应的修改或换版。手册修改或换版由质量部提出申请，经总经理批准后，由质量部组织实施，使手册能不断充实、完善和提高，以保证手册的适宜性和有效性。 to adapt the varied change of company, the manual and its edition shall be updated accordingly. the manual revision and edition change is ap

29、plied by quality department, approved by gm .the quality department is responsible for the implementation of updated manual and ensures the enrichment, completeness and enhancement of the manual, to ensure its appropriateness and effectiveness. 1. 公司简介 organization introduction爱杰姆总部位于美国的密歇根州汽车城底特律。爱

30、杰姆具备强大的研发实力和项目管理的经验，结合在亚太区的精益的制造基地，生产优质可靠的汽车内饰产品，通过全球供应链，服务遍布全球的客户。昆山爱杰姆汽车配件有限公司作为爱杰姆设在中国的独资公司，成立于2008年9月，专业从事汽车内饰产品的制造、装配和测试，通过爱杰姆总部服务北美客户，并直接服务中国客户以及其他海外市场的客户。agm possesses formidable research strength as well as project management experience. by combining the lean production base in apac, we prod

31、uce qualified and reliable automotive interior trim, servicing all over the world customers via global supply chain.kunshan agm automotive components company is a sole corporation invested by agm us which has been established in september 2008. agm is engaged in interior trim producing, assembling a

32、nd testing. through headquarters we offer serve to the us customers and china plus any other overseas customers directly.2. 质量&环境&职业健康安全方针 qehs policy 2.1质量、环境与职业健康安全方针 qehs policy 质量卓越quality excellence 产品质量和环境卓越是顾客选用我们产品的前提条件和唯一理由，职业健康和安全卓越是企业对员工的郑重承诺，零缺陷目标是我们持续的追求。 excellence of product quality a

33、nd environment is the premises and only reason why customers buy our products. excellence of ohs is our solemn commitment to employees. zero defects is our continuously pursuing goal. 顾客满意customers satisfaction 顾客满意是我们的企业、员工、股东、供应商和社会利益的源泉，我们通过提高质量、服务、生产率，缩短交货时间、降低成本、预防环境污染和促进环境保护等方面的持续改进来达到顾客和相关方满意

34、，通过对员工的职业健康安全防护的持续改进达到员工满意。 customers satisfactory are the interest source of our organization, employees, shareholders, suppliers and the society. we achieve satisfactory of customers and interested parties by improving quality, service, productivity, quick delivery, cost decrease, environment poll

35、ution prevention and protection, and that of our employees by improving ohs . 安全与环境保护safety & environment protection: 我们高度关注产品安全和员工的职业健康安全，承诺遵守相关环境、职业健康安全法律法规及其它要求，并尽公司的最大努力进行环境保护以及员工的职业健康安全工作。 intensive focus on product safety and employees ohs, commitment of compliance to ehs requirements and stat

36、utory and regulatory requirements, full efforts to work for environment protection and employees ohs. 持续改进与创新 continuous improvement & innovation：我们在公司运行的各个方面都寻求持续改进与创新，有效使用能源和各种自然资源。 continuous improvement and innovation are at the full range of company and effective utilization of energy sources a

37、nd all other natural resources. 人力资源开发human resource development: 我们奉行以人为本的企业文化，将公平地选择、培训、鼓励和嘉奖员工，为公司运作提供合适的人力资源，为员工提供足够的职业健康安全防护，并承诺提高员工的环境意识，逐步养成环境保护的习惯，为社会提供环境保护的参与者和先行者。 pursuit of human-focused enterprise culture, impartial selection, training, encouragement and awards for employees, provision

38、the right human resources for organizations operation and ohs protection, commitment of enhancement of employees environmental awareness to foster the active habit, and become the participant and pioneer of environment protection. 2.2 质量、环境与职业健康安全目标qehs objectives由质量部按质量&环境&职业健康安全方针以及上年度的质量、环境与职业健康安

39、全目标、指标完成绩效、顾客以及相关方提出的要求、公司每年对环境因素及危害识别实施跟踪后找出的重大环境影响、不可接受风险，拟定质量、环境与职业健康安全目标，由质量管理委员会、环境与安全管理委员会审议后，由总经理批准后发布实施。 kagms qehs objectives are drafted by quality dept, reviewed by quality management committee & ehs management committee, and approved by gm before issue and implementation, in consideratio

40、n of current and last years qehs policy, objectives, performance and requirements of customers and interested parties, environmental effect already identified and improved, and unacceptable risks. 2.3我们的承诺 our commitment (1) 坚持零缺陷目标；persistence of zero defect. (2) 坚持安全零事故目标 persistence of zero accid

41、ent. (2) 遵守国家环境及职业健康安全法律、法规及其他相关要求；observation of national ehs statutory and regulatory requirements and other requirements. (3) 树立全员质量与环境保护及职业健康安全意识；staffs qehs awareness made. (4) 坚持持续改进、预防为主；continuous improvement and precaution crucial. (5) 建立与顾客、供应商以及各相关方的良好关系；good relationship with customers,

42、suppliers and all interested parties. 3. 组织机构 organization chart 公司根据业务需求，建立适合本公司的组织结构。 kagm has determined the suitable organization structure in consideration of organizations business requirements. 总经理gm人事/财务/ithr/fin/it厂长plant manager项目工程部program& engineering dept.物流部mp&l dept.生产部production dept

43、.质量部quality dept.4. 管理体系 management system 4.0 目的与范围 goal and scope本章节覆盖了：质量体系标准的 4(质量管理体系)条款；环境管理体系标准的 4.4.4(文件)、4.4.5(文件控制)、4.5.4(记录控制)条款；职业健康安全管理体系标准的 4.4.4(文件化)、 4.4.5(文件控制)、4.5.3(记录及记录管理)条款。建立文件化管理体系，明确质量、环境及职业健康安全管理体系程序的要求，用于文件化管理体系的实施。 this chapter contains: quality management system: clause

44、4: quality management system environment management system: clause 4.4.4: document clause 4.4.5: control of document clause 4.5.4: control of records occupational health & security management system clause 4.4.4: documentation clause 4.4.5: control of document clause 4.5.3: records and control kagm

45、has established the documented management system, defined the procedure requirements of qehs for implementation. 本管理体系适用于昆山市张浦镇建林路199号上海昆山爱杰姆汽车配件有限公司生产、设计开发汽车部件产品。 the management system is applicable for the production, design and development of vehicles safety system in shanghai kagm located at no.

46、199 nangang jianlin rd.,zhangpu, kunshan, jiangsu4.1 总则 general 4.1.1质量体系文件 quality management system documentation 本公司按 iso/ts16949：2009标准要求，建立文件化的管理体系并进行实施、维护和持续改进其有效性，以：kagm has established, documented and implemented a quality management system (qms) in accordance with the requirements of iso/ts

47、 16949:2009. the system is maintained and continually improved on effectiveness. a) 明确质量管理体系所需的过程及其在公司中的应用； b) 确定这些过程的顺序和相互作用； c) 确定所需的准则和方法，以确保这些过程的有效运行和控制； d) 确保可获得必要的资源和信息，以支持这些过程的运行和监控； e) 监视、测量和分析这些过程； f) 采取必要的措施，以实现这些过程策划的结果和对这些过程的持续改进； g) 上述质量管理体系所需的过程包括与管理活动、资源提供、产品实现和测量有关的过程，控制整个来自外包的过程并不能免

48、除本公司符合所有顾客要求的职责。 in designing and implementing the qms kagm has: a) identified the processes needed for the qms and their application throughout the organization. b) determined the sequence and interaction of these processes,. c) determined criteria and methods needed to ensure that the operation an

49、d control of the processes are effective. d) ensured the continuing availability of resources and information necessary to achieve planned results and continual improvement of these processes; e) established systems to monitor, measure and analyze these processes, and f) established processes to ide

50、ntify and implement actions necessary to achieve planned results and continual improvement of these processes. g) the above process needed for qms includes management activities, resources provision, product realization and measurement. control of outsourcing processes does not absolve kagms respons

51、ibility to conform to customer requirements. 4.1.2环境管理体系文件 environment management system a) 环境体系的建立和运行，由本管理手册表述和规定，并由环境体系文件来保证。 b) 环境体系的建立和选用，既根据自身具体情况，又符合国际标准提出的要求。 c) 管理手册是阐述公司环境方针、建立和实施环境体系的主要文件，旨在规范本公司的环境管理体系，使产品、服务与活动等皆符合 iso14001标准的要求及环保法规的规定。 d) 环境控制程序文件是规定实施环境活动方法的文件，有关环境的活动必须按程序文件来实施。 a) th

52、e establishment and implementation of environment management system is stated and defined in the management manual, and assured by ems documents. b) the establishment and adoption of management system is applicable for kagm and is in compliance with the requirements of international standard. c) the

53、 management manual is the main document of environment policy description and ems establishment, implementation and standardization, for the compliance of organizations product, service and activities with iso14001 standard. d) the environment control procedure describes the method of ems implementation. any activities related to environment shall be performed in compliance with the procedures. 4.1.3职业健康安全管理体系文件 ohs management system document a) 本管理手册对 ohsas18001：1999的要素及其相互之间的关系进行了描述，并对公司如何满足标准要求进行了描述。 b 体系文件的建立，既要符合标准的要求，又要根据自身具体情况，但为了效率，我们鼓励尽量少的文件。 c) 本管理手册是阐述公司方针、建立和实施体系的主要文件，它