保险和索赔英语对话口语练习

1、保险和索赔英语对话口语练习【篇一】保险和索赔英语对话口语练习(Mr. Green， representative of a European import firm， is on a visit to China. He arrived in Guangzhou a few days ago and has been attending the Guangzhou Fair. He has been instructed by his head office to get into contact with Miss Weng of Chinese Trading Corporation， G

2、uangzhou Branch， to talk over a claim case. Miss Weng is handling the case on behalf of her Shanghai Branch. )(A： Miss Weng; B： Mr. Green)A： Good afternoon， Mr. Green. Im told that youve been waiting here for me for quite some time. Sorry to keep you waiting. A talk with an importer from Europe prev

3、ented me from coming here.B： It doesn t matter， Miss Weng. I know you are always very busy.A： Is there anything urgent?B： Well， things are like these. Ive just received a telex from my home office， that the goods shipped in March by S. S. Victoria under Order No. 1043 have arrived at Alexandria. But

4、， to our great surprise， they are not in proper condition.A： Yes， really? Whats the trouble then?B： Quite a number of cartons were badly damaged. Many of the Mens Shirts were water-stained and the majority of the others were severely soiled.A： Where are the goods now?B： The goods have been unloaded

5、into the carriers house. As they are in such a damaged condition， we doubt we will be able to take delivery.A： Do you know the percentage of the damaged portion?B： Not exactly. The goods are now under inspection.A： Thats good. We should require a survey report， with that we may know the extent of th

6、e damage.B： My people say that they would send you some shirts drawn at random from the shipment so that you can see yourselves the damaged condition and the reason why they are unsaleable.A： We should make it clear whether the damage was caused in transit or during the unloading process， or by othe

7、r reasons.B： I hope it isnt due to the improper packing. As you know， if that being the case， you will be held liable for the loss sustained.A： No， its impossible. The goods were carefully packed and shipped here in excellent condition. I inspected them myself.B： Then the damage must be caused at so

8、mewhere along the line where the goods werent handled properly.A： If so， the insurance company or the shipping company should be held responsible and as you know， the claim concerning insurance or transportation should be referred to the insurance company or the shipping company.B： I know. But so fa

9、r we havent got the detailed information yet.A： So， we have to wait for the surveyors report and at the same time， we have to check the documents carefully. Only after receiving the detailed report， can we work out the way to handle the problem. What do you say?B： I agree with you. I think it wont b

10、e long before we get the information. Ill advise you the result upon the conclusion of the investigation.A： Thats fine.Dialogue BA： Hello， Mr. Green. Have you received the surveyors report?B： Yes， Miss Weng. Today I have brought it with me together with the relevant shipping documents. We can have a

11、 detailed discussion on this matter and have a careful check over the relevant documents.A： Thats good. Im sure we can settle the problem amicably through negotiations without resorting to arbitration.B： I think so too.A： Now lets sit down and have a look at the surveyors report first.B： Yes. Here y

12、ou are.A： Thanks (reading the surveyors report)， Oh yes， through a thorough examination and a careful inspection， twenty-four cartons of goods have been found seriously damaged. Inside these damaged cartons， the majority of the Mens Shirts contained have been water-stained or severely soiled Oh， wha

13、t a great loss!B： Indeed， it is. According to the des cription of the letter I received from my home office， that portion of shirts are unsaleable. They are simply useless.A： I trust so. It appears that the damage was caused sometime during the transhipment.B： We havent been able to pinpoint just wh

14、at happened yet， but we are faced with the problem that part of the consignment is unacceptable.A： Its understandable. That part should be compensated. The shipping company should be liable for their rough handling.B： One more point， Miss Weng. The surveyors report indicates that the problem was cau

15、sed by inadequate wrapping which allowed the packages to work open during the unloading or loading process.A： But as what I said several days ago， the goods were carefully packed and shipped here in excellent condition and I inspected them myself.B： That might be true. But the packing in some of the

16、 cartons was not in ccordance with the contract stipulations. According to the contract， each of the cartons should be reinforced with double metal straps. We are sorry you have failed to do so， at least， part of the cartons were not reinforced with the said straps.A： That seems hard to believe. How

17、 can that be?B： If you dont believe， please look at the Surveyors Report.A： Perhaps， one of the workshops forgot to do the reinforce work. They must have taken it for granted that the goods were packed for the Hongkong buyers.B： That might be.A： All right. If so， we agree to settle your claims. But

18、that should be after a negotiation with the shipping company， OK?B： OK. But what are we to do with that part of goods damaged?Shall we return them to you， or hold them at your disposal?A： Ill give you a definite answer after I consult with the manufacturers.【篇二】保险和索赔英语对话口语练习W： Hello， Mr. Brown， how

19、are you? It is nice to see you again.B： How are you， Mrs. Wang. It certainly is a pleasure to see you again here. I hope you had an enjoyable trip from London.W： The flight was really long， but it was comfortable so I do not feel very tired.B： I am glad that you had a pleasant trip. I hope you are c

20、omfortably settled and find things at the hotel satisfactory.W： Everything is perfect， thank you. Well， now， Mr. Brown， if you dont mind， Ill get to the point.B： Okay. You want to take up the subject of the arbutus， dont you?W： Thats right. You see， Mr. Brown， you have probably been ad- vised of the

21、 serious damage done to the last consignment of 60 cases of arbutus. Upon its arrival in London on board the S.S. Cornea， it was found， much to our regret， that about 50% of the cases were leaking. Closer inspection by the Health Officers showed that the contents were considered unfit for human cons

22、umption. 布朗先生，你好。很高兴再次见到你。 王小姐，你好。很荣幸在这里又见到你。希望你从伦敦来一路 旅途愉快。 飞行时间虽长，但客机非常舒适，所以也不觉得很累。 我很高兴你旅途愉快。希望你住得舒适，旅馆设备都还觉得满意。 谢谢你，一切都很好。噢，布朗先生，要是你不介意的话，现在咱 们就开始谈谈业务吧。 好，你想谈谈杨梅的事，对不对? 对。布朗先生，也许你已经知道最后一批60箱的杨梅严重损坏的 情况。“柯娜”轮一到达伦敦的时候，我们就遗憾地发现其中有一 半左右的箱子渗漏。经卫生检疫局官员仔细检查，认为 内装食品 不可供人们食用。B： Just a minute， if you plea

23、se， Mrs.Wang. Have your people in London discovered what were the exact causes of the leakage? It was rather a singular case， for thousands of tons of this product have been exported and this seems to be the only case of ashipment being damaged en route.W： I am sorry I have to say it was not en rout

24、e. It was definitely damaged prior to loading onto the S.S. Cornea. You may think it a singular case， yet the fact remains that this has made itnecessary for us to file a claim on you. Here， Mr. Brown， I have brought along with me the certificate issued by the London Health Office. It speaks for its

25、elf. As to the causes， closer inspection and examination by our cargo-handling people revealed that theleakage of juice was brought about damaged tins. They wereevidently broken through careless handling while being loaded onto the ships hold in Sydney dock.B： As I have said before， the whole busine

26、ss is most unfortunate. We have never come across such a case of damage during loading. 王小姐，请稍等。请问伦敦的人有没有发现渗漏的确切原因?这件 事还只这么一次，我们已经出口好几千吨了，在中途损坏还是头一 回。 很抱歉，我得说明，损坏不是在运输途中发生的。很明显， 损坏是 在装上“柯娜”轮号前发生的。你可能认为这事是头一回，可事实 不得不让我们向你们提出索赔。布朗先生，这儿是伦敦卫生检疫局 官员签发的证书，上面写得一清二楚。至于原因，我们经办装卸的 人仔细检查，结果发现果汁渗漏的原因是锡罐被损坏了。很明显

27、是 在悉尼码头装船时，因搬运疏忽大意而造成锡罐受损的。 我刚才讲过，整件事实在是很不幸。我们从未遇到过罐头在装船时 发生这样的损坏。W： I have to remind you that our terms are C.I.F. port of London. While we have full confidence in your Commodities Inspection Bureau， this is a case that occurred after their sampling and analy- sis at the factory. And the broken tin

28、s through careless handling and deterioration of the contents en route brought about this state of affairs. Now， Mr. Brown， you are well aware that our business has just started this branch of activities and the loses thus sustained will be a blow to this department. I am sure you will think it fair

29、 on our part when we suggest that the total value of the parcel should be reduced by 50% and that you should give us an allowance by way of credit for the amount to be set against our future purchases of canned fruits from you.B： To be fair to your company， I am directed by my Sydney branch to settl

30、e this issue with you amicably on the condition that you give us a certificate issued by your Health Department. Now that this is available， I think everything will be in order.W： I am so glad to hear of your ready agreement. Your fairness in business dealing is unsurpassed. Shall we send you a lett

31、er confirming this?B： As soon as you send us a letter confirming this conversation， well send you a reply immediately.W： Thanks ever so much for your cooperation， Mr. Brown. Goodbye.B： Goodbye. 我不得不提醒你，我们的条款是伦敦到岸价。虽然我们很信赖你们 的商品检验局，不过损坏是在工厂抽样化验之后发生的，是因为搬 运不慎而锡罐破裂，中途食品变质所造成的。布朗先生，你很清楚 我们才开始经营这项业务，蒙受的损

32、失将对业务部门是一个打击。 我们建议这批货从总价中削减百分之五十，并给予我们补贴，这款 项就用于将来向你们订购罐头水果时冲销，我相信你认为这样对我 们才是公平的。 悉尼分公司派我来和你们公平友好地解决这件事，前提条件就是把 你们卫生部签发的证书给我们。现在证书已经有了，我想事情都会 解决的。 听到你这么痛快地同意了，我很高兴。办理业务这么公平，真是无 法比啊。我们将寄信让你们确认好吗? 我们一旦收到你们的信确认此次谈话，就会立即回复。 万分感谢你的合作。布朗先生，再会。 再见。【篇三】保险和索赔英语对话口语练习W： Mr. Brown， Id like to talk with you abo

33、ut something that is getting to be a problem. Id like， if possible， to see it settled at this meeting.B： What is it， Mrs. Wang?W： Its about the quality of 300 cartons of dried mushrooms. They reached us two weeks ago， and were immediately examined after they arrived. To our astonishment， about 20% o

34、f them were moldy and in many cartons there were even small brownish bugs crawling in and out of the half- eaten mushrooms. We cant accept them in this state. They are unfit for human consumption. And the Medical Officer of Health has issued a ?Stop Notice?on them.B： Is that so? So far we havent had

35、 any complaint of this kind. Our mush- rooms have enjoyed a good reputation for their superior quality for years. We are really at a loss to understand why your lot was found moldy and worm-eaten. Have you any evidence?W： Certainly. Heres a survey report by a well-known lab in London， whose testimon

36、y is absolutely reliable. 布朗先生，我想和你谈谈快要发生的一件比较麻烦的事情。如果可 以的话，我想在这次会议上解决。 王小姐，是什么事? 是关于300箱干蘑菇的质量问题。两周前到的货，我们当即实行了 检查。令我们惊奇的是，大约20%的干蘑菇已发霉，甚至在很多箱 内有褐色小甲虫爬出爬进，有一半蘑菇已被吃掉。这样的货物我们 是不能接受的。它们不宜被人们食用。医药卫生官员对这些货物发 出了“停售通知”。 有这么一回事?我们还从未收到过这样的抱怨呢。多年来，我们 的蘑菇因质量好而享有盛誉。这真叫我们难于理解，给你们的那批 货怎么发霉了，甚至被虫咬了。你有什么证据吗? 当然有。

37、这是伦敦一家有名的实验室的检验报告，他们的证词绝对 可靠。B： Though everything may be as you say， there are many factors involved. Whats more， your surveyors have not mentioned any cause for the damage.W： The mushrooms were packed in small one pound plastic bags， sixty of these bags to a carton. It is stated on the surveyor?s r

38、eport that external conditions of goods at the time of survey are all sound and intact. So it is obvious the cause of the damage is that the mushrooms were not completely dried before packing.B： As you know， before shipment， the Commodity InspectionBureau inspected the goods in question. They conclu

39、ded that the goods were well dehydrated from fresh and choice material and up to standard for export.W： I think the Inspection Bureau at your end， when effecting inspection， only selected a few package at random these hap- pened to be up to the standard. The part that was not dried properly， most pr

40、obably， escaped their attention. As the amount in question is only 20% of the whole shipment， I think it is only reasonable that you should compensate us for the loss. 虽然事情可能象你所说的那样，但它牵涉到很多因素。况且，你方 检验员并没有提及造成损坏的任何原因。 蘑菇每磅装一小塑料袋，每60袋装进一只木箱。检验员的报告中说，检验时货物的外包装都是完好无缺的。所以很明显，造成损坏 的原因是蘑菇在包装前没有彻底干透。 如你所知，这批货在装船前由商品检验局检验过。他们的结论 是，此货已很好地除去了水分，品质上等，达到出口的标准。 我想你方商检局实行检验时，只随意地挑了几包，而这几包又 恰巧达到了标准。而没达到干燥水准的那部份可能就没被他们注 意到。因为波及到的数量仅仅整批货的20%，我想你方应该赔偿我们的损失才算合理。B： The inspection certificate， which is based on a random