BEC中级口语资料3(武大培训内部资料)presentation

1、Part 3 Collaborative task & discussion 2人组5分钟，3人组7分钟 1.讨论题目，做出决定。（2人组讨论2小问题并 解决它们， 3人组讨论3个问题并解决这些问题 ，2人组约3分钟，3人组约4分钟） 2.回答一两个相关问题。（老师可能问一个问题 ，也可能问两个问题，老师可能只问其中一个 考生问题，也可能问所有考生一个问题，2人组 约1.5分钟，3人组约2分钟） 评分标准 l内容-切题，完整（要完成的两点或三点 都讨论过并做出了结论）。 l交际功能-沟通充分，起始过渡和结尾自 然。 l语言-流利，准确，易懂。 Now, in this part of the

2、test, you are going to discuss something together. (Hold the Part 3 booklet open at the task while giving the instructions below.) You will have 30 seconds to read this task carefully, and then about 3 /4 minutes to discuss and decide about it together. You should give reasons for your decisions and

3、 opinions. You dont need to write anything. Is that clear? (Place the booklet open at task 22 in front of the candidates so they can both see it.) 真题再现 Recruiting Temporary StaffRecruiting Temporary Staff The company you work for is about to inform consumers about a fault with one of its products. I

4、t is expected that there will be a lot of enquiries. You have been asked for your ideas on recruiting staff to deal with these questions. Discuss the situation together and decide: l What kind of people need to be recruited. l What kind of training they will need. 30 seconds later: Im just going to

5、listen and then ask you to stop after about three minutes. Please speak so that we can hear you. 3 minutes later3 minutes later Can I have the booklet, please? (select one or more of the following questions as appropriate, to redress any imbalance between candidates in part 3, or to extend the discu

6、ssion.) Back-up questions l What do you think is the best way of recruiting temporary staff? Why? l Do you think faulty products will damage a companys reputation? Why or why not? l Which would you prefer, a replacement for a faulty product or your money back? l How do you think customers should be

7、informed about faulty products? Why? lDo you think its useful to make recordings of telephone conversations between staff and customers? Why or why not? lDo you think product quality will become more important in the future? Why or why not? Thank you. That is the end of the test. Notes ! l所有考生共用一本试题

8、册，要确保大家都能看见题 目（尤其是三人组）考生相互交流，不要看老师， 看同伴。 l考前熟悉题型和老师指令，到时不需要听老师的指 令，可以节约时间用来看题。 l看题时候，要有选择性，看标题，看情景，看问题 ，固定的套话就不用看了。 l如果题目还没看完老师就让开始了，不要继续看， 先读题，讨论第一个论题，等稍后再看第二点， oh, we als need to discuss低头看题。 Notes ! l不要冷场，瞎说也比不说好，把时间填满。 l内容不够语言凑： 用比较长的句子，或几个句子来表达一个idea. 明确提出idea 后，解释一下what, how,why,then。 别人提出idea

9、,你自己没有idea的时候，可以总结点 评别人的观点，这样有什么好处，有什么坏处，你是赞 同还是不赞同。 Notes ！ l一定要把握好时间，时间有限，每个问题不能过于 展开，前面的展开简单一点，后面的展开看时间而 定，如果有时间多，可以再回到第一点，oh, there is one more thing about the 确保完成所有的 问题。 l最好做最先发言的一个，把题目复述一遍后提出自 己的观点（最基本的能马上在脑袋里闪现的），然 后把问题抛给别人。 l要一段一段地说话而不是一句一句地说。不要频繁 地转换话语权，最佳是每人说两到三次,每次三四句 长话。 Notes! l要给出问题的答

10、案，即你们的看法和决定，同 时要给出理由，可以相互商讨，甚至争论。 l如果最后有时间剩下，可以把前面提到的内容 纲要性地总结一下。 l配合默契，眼神手势自然，有问有答，轮着说 话，不要一个人滔滔不绝，也不要一直沉默不 语，做到恰到好处。 无无 敌敌 提提 纲纲 lOpening，把题目（即把题目（即situation) 用自己的话简用自己的话简 单概括一下单概括一下:recrutiting temporary staff lConclusion，简明而要地总结前面观点，简明而要地总结前面观点 论题论题 what kind of peoplewhat kind of people What ki

11、nd of trainingWhat kind of training 展开展开 Patient, eloquent, Patient, eloquent, informativeinformative product knowledge, product knowledge, company policy, company policy, etiquette,etiquette, 基本框架基本框架 （寒暄）（寒暄） A： 复述题目，陈述情况，讲明讨论的任务。复述题目，陈述情况，讲明讨论的任务。 B：提出论题：提出论题1，表明自己的观点，并简单解释原因。，表明自己的观点，并简单解释原因。 A:

12、 确认并点评确认并点评B的观点，补充他所遗漏的方面（即自己的的观点，补充他所遗漏的方面（即自己的 idea，并简单解释理由。，并简单解释理由。 B：点评：点评A的观点，承上启下提出第二个讨论题目，并给的观点，承上启下提出第二个讨论题目，并给 出自己的观点和理由。出自己的观点和理由。 A：确认并点评：确认并点评B的观点，补充他所遗漏的方面（即自己的观点，补充他所遗漏的方面（即自己 的的idea，并简单解释理由。，并简单解释理由。 B：简单总结所有讨论结果。：简单总结所有讨论结果。 （告别）（告别） Notes ! l每一个论题有两三个来回，不断提出并补充 新的idea/point. l在每个论题

13、的来回讨论中要有赞同和不赞同 ，并给出赞同或不赞同的理由。 示范模板示范模板 A: Hi, XX, do you know that our companyand we are asked to discuss and decide 读题，概括 situation B: Lets start from the first qustion. In my opinion, we shouldbecause第一个论题，提出自己的观点 （第一个论题第一个小点）并解释原因。 A: Do you mean thatyes, I agree. If we, we will/if not, we will .

14、 And also, I think we should , because澄清别人观点，表达赞同及原因， 并补充自己的观点（第一个论题第二个小点）， B: Yes, its exactly what I thought, only can we now, lets move on to the next issue.personally speaking, I think we shouldbecause过渡到第二个论题，提 出自己的观点（第二个论题第一个小点），并解释 原因 A: I cant agree more, in this way, we will meanwhile, I be

15、lieve we shouldbecause表示赞同，补充自己的 观点（第二论题第二小点），并解释原因。 B: Ok, we have come to agreement that and , lets call it a day.简单总结两个论题的结论，结束讨论。 三个来回，ABABAB,一段一段地说而不是一句一句地说 。语言输入量大。 两个论题，每个论题有两个小点。每个小点都有解释原 因。有论点也有论据，论证充分。 有开头的导入（简单介绍公司所处的情况，导入讨论的 话题），也有结尾的总结，结构完整。 有同意也有不同意，讨论自然，语言功能表现充分。 Notes 把观点明确表达出来。 言简意赅

16、，语言概括性强，适当展开但绝不啰嗦。 最好记住模板背熟一些句子，可以随时灵活套用。 最好做到语法词汇完全正确，留下好的第一印象。 自己把握主动权，不要被别人牵着鼻子跑。 如果对方是黄蓉， 喋喋不休，怎么办？ 打断她！ 抢回话语权！ 轮到你说就不要让给她说！ Sorry to interrupt！ But I think 如果对方是郭靖， 沉默寡言， 怎么办？ 鼓励鼓励再鼓励！ 问问题，让他回答！ 打破砂锅问到底， Whats your opinion? Why do you think so? Then? And? 如果对方是周伯通， 东拉西扯，怎么办？ 他扯他的， 你说你的， 就当唱独角戏吧

17、！ I think I believe 如果对方说一口方言外语，听不懂，怎么办？ 不耻下问。 I beg your pardon? Sorry ,could you speak it again? I didnt catch it. What? 实在听不明白，就唱独角戏吧，自己把两个论题的小 观点都列出来并给出理由。 如果对方跑题，怎么办？ 把他拉回来！ 千万不要顺着他的歪方向跑！ Im sorry, but you are off the topic! Im afraid thats not what we should discuss. Lets come back to our task

18、s. 总之，不要受制于人，要自己把握主动权。 不管别人水平怎样，自己要发挥稳定， 把该讨论的该决定的都做完。 Example Example Recruiting Temporary StaffRecruiting Temporary Staff The company you work for is about to inform consumers about a fault with one of its products. It is expected that there will be a lot of enquiries. l What kind of people need t

19、o be recruited. l What kind of training they will need. A: Hi, Mary, May I talk to you. B: Sure, whats up. A: Something urgent. There is a fault with one of our products and the company decided to inform our consumers about it and deal with the problem . B: Oh, desaster. There must be lots of enquir

20、ies. We have to get prepared. We need people! A: Exactly, the manager wants to recruit temporary staff to deal with it, and we are asked to decide 1. what kind of people to choose, and 2. what kind of training they will need. Lead-in part/导入部分导入部分 The first issue/第一个论题第一个论题 B: For the first question

21、 of choosing people, I think those who are patient and eloquent should be first considered, because they need to deal with lots of troublesome stuff and convince the customers that its a small problem and our products are still the best. What do you think? A: You mean being able to talk well and lon

22、g? Yes, thats definitely crucial. Whats more, they need to know our company and our products very throughly so that they are able to answer all sorts of questions satisfactorily， such as what the problem is and what the company will do about it. The second issue/第二个论题第二个论题 B: Actually you are talkin

23、g about the next issue of training the new staff. I dont think we can find people with profound knowledge about our company, but its ok, we can give them training lessons. A: You mean we teach them the knowledge about our company, our products, and our policies? Yes of course they need this. But onl

24、y this is far from enough. We should also train their communicative skills with customers and the kind of etiquette in the business field. Conclusion/总结部分总结部分 B: you said exactly what I think. Good commnication is the key to solve problems. Eloquent people learn communication and negotiation quickly

25、. Do you have any thing to add. I think its almost finished. A: We have covered both issues: we should recruit patent and eloquent people and we need to inform them about our company, products, policies and we will teach them communicative skills. Lets call it a day! B: Ok, lets call it a day. The s

26、econd issue/第二个论题第二个论题 Comments/点评点评 l结构完整，有导入话题的开头，有并列结构的第一 第二论题的讨论，还有简明扼要的总结。 l内容切题完整，该讨论的两个问题都给出了满意的 答案，多余的废话几乎没有。 l论点清晰，论据充分，每个论题里都提出了两三个 小点，并给出了简单的理由。 l语言正确，句子结构和词汇难度都有一定水平，不 是完全的简单口语。 Practice Business Growth You work for a group of sports and leisure clubs which opened two years ago. The business is growing more slowly than expected. You have been asked to suggest ways of increasing membership of the clubs. Discuss