新职业英语旅游英语Unit 2

1、Unit 2 Receiving Tourists Unit 2 Receiving Tourists Unit 2 Receiving Tourists Warming-up Reading A Listening Speaking 4 1 2 3 Reading B5 Writing 6 Project7 Vocabulary and Structure8 Self-evaluation Grammar 10 9 Unit 2 Receiving Tourists Task 1Task 2 Unit 2 Receiving Tourists Task 1 Being a tour guid

2、e, you should be familiar with the logos of different travel agencies. Match each logo with its agencys English name. A_ B_ C_ D_ China Travel Service 2. China International Travel Service 3. China Comfort Travel 4. China Youth Travel Service 3421 Unit 2 Receiving Tourists Task 2 Please explain the

3、main duties of a tour leader, local guide and scenic spots guide. Suggested Answers A tour leader leads a group overseas. His job entails ensuring the tourists get what they paid for, facilitating the flight, protecting the safety of tourists, solving problems and making sure they have a good time.

4、A local guide should carry out the travel plan and offer the activities arrangement, explanation and interpretation services to the tour tourists in certain local area. A scenic spots guide arrange the tour activities at a scenic spot. His job entails providing commentary, routing the tour and seein

5、g that people have a good time at the scenic spot. Unit 2 Receiving Tourists Reading A Text Task 1 Task 2Task 3Task 4Background Information Unit 2 Receiving Tourists Task 1 Before reading the passage, briefly discuss the procedure of receiving tourists at the airport in English. Unit 2 Receiving Tou

6、rists Reading A Receiving Tourists at the Airport On the day a tour group arrives, there are many jobs for a tour guide to do to ensure that everything goes _. Before the arrival of a tour group, a tour guide has a number of duties to_. Firstly, you should call the reception desk at the airport to c

7、onfirm the exact time of arrival of the flight. Then contact the bus driver to pick you up and travel on the bus to the airport. smoothly attend to Unit 2 Receiving Tourists On the way to the airport, it is best to remind the driver what is on the tour itinerary and ensure that he has a copy. Please

8、 make sure that you arrive at the airport at least 30 minutes before the arrival time of the flight. Secondly, when arriving at the airport, make sure that the driver chooses a convenient parking space so that the tourists will be able to get on the bus easily and safely. Unit 2 Receiving Tourists T

9、hirdly, go to the airport lobby and reconfirm the arrival time. Then contact a porter and tell him where the bus is so that he knows where to take the luggage. Fourthly, go and stand by the exit barrier with the tour flag or a sign. Make sure you will be easily seen so that the tourists can recogniz

10、e you as soon as they . parked exit Unit 2 Receiving Tourists International groups often have a tour leader with them, so make contact as soon as you can. You can ask questions like this: “Excuse me, are you the UC Tour Group?” or “Are you Mr. Smith from the MRB Travel Agency of Australia?” Then you

11、 should tell him your name and your travel agency. Check the names and number of tourists with him or her. Next, check that all the luggage has been claimed and collected by the porter for to the bus.transfer Unit 2 Receiving Tourists When everybody is ready, guide the tour group to the bus and ask

12、the driver to help the tourists store their luggage. Stand by the door of the bus, smiling and silently _ to make sure everyone is on board. counting Unit 2 Receiving Tourists 机场接团机场接团 在旅游团到达的当天，导游要做很多工作以确保在旅游团到达的当天，导游要做很多工作以确保 接团工作一切顺利。接团工作一切顺利。 在旅游团到来之前，导游有很多事项需要处理。在旅游团到来之前，导游有很多事项需要处理。 首先，给机场接待处打

13、电话，确认航班抵达的首先，给机场接待处打电话，确认航班抵达的 确切时间，然后联系巴士司机来接你，并一起前往确切时间，然后联系巴士司机来接你，并一起前往 机场机场。 Unit 2 Receiving Tourists 在去机场的路上，最好提醒司机旅游行程安排，并在去机场的路上，最好提醒司机旅游行程安排，并 确认司机也有一份行程表。确保在航班抵达前确认司机也有一份行程表。确保在航班抵达前3030分钟分钟 到达机场。到达机场。 其次，到达机场时，确保让司机找到一个方便的位其次，到达机场时，确保让司机找到一个方便的位 置停车，这样能够让游客们快捷、安全地上车。置停车，这样能够让游客们快捷、安全地上车。

14、 Unit 2 Receiving Tourists 第三，去机场大厅重新确认航班抵达时间，然第三，去机场大厅重新确认航班抵达时间，然 后联系行李员并告知停车位置，让他知道要把行后联系行李员并告知停车位置，让他知道要把行 李搬运到哪里。李搬运到哪里。 第四，带好导游旗和标志牌站到出口处。确保第四，带好导游旗和标志牌站到出口处。确保 你很容易被看到，这样游客一出来就能找到你。你很容易被看到，这样游客一出来就能找到你。 Unit 2 Receiving Tourists 国际旅游团往往有一个领队，所以应尽快与其取得国际旅游团往往有一个领队，所以应尽快与其取得 联系。你可以像这样询问：联系。你可以像

15、这样询问：“打扰一下，请问你们打扰一下，请问你们 是是UCUC旅游团的吗？旅游团的吗？”或或“您是来自澳大利亚您是来自澳大利亚MRBMRB旅行旅行 社的史密斯先生吗？社的史密斯先生吗？”然后，你应该告诉他你的名然后，你应该告诉他你的名 字和旅行社名称，和他字和旅行社名称，和他/ /她一起核查游客名单和人数她一起核查游客名单和人数 。接下来，核实所有的行李已被认领，并由行李员。接下来，核实所有的行李已被认领，并由行李员 送到巴士上。送到巴士上。 Unit 2 Receiving Tourists 当所有人都到齐后，带领旅游团去乘车，并请司当所有人都到齐后，带领旅游团去乘车，并请司 机帮助游客存放

16、他们的行李。你应站在车门边，面机帮助游客存放他们的行李。你应站在车门边，面 带微笑，默数游客人数，确保每个人都已登车。带微笑，默数游客人数，确保每个人都已登车。 Unit 2 Receiving Tourists ad. without difficulty, problems, or delays Reading A e.g. Our arrangement ran smoothly. Once installed, the network performed smoothly. smoothly Unit 2 Receiving Tourists attend to e.g. I must

17、 attend to this matter. You have some important business to attend to. Reading A to deal with business or personal matters Unit 2 Receiving Tourists park e.g. Let me park the car near the stadium. Where did you park your car yesterday? v. to put a car or other vehicle in a particular place for a per

18、iod of time Reading A Unit 2 Receiving Tourists exit e.g. We exited into a back alley via the fire door. Your passport will be checked when you enter and exit the port; get it ready soon. Reading A v. to leave a place Unit 2 Receiving Tourists transfer e.g. The software is a good transfer of data. T

19、he next stop is the transfer point for the trolley. n. the act of moving something from one place to another Reading A Unit 2 Receiving Tourists count e.g. I can count to ten in Japanese. Lets count the people who are going for the spring outing. Reading A v. to calculate the total number of things

20、or people in a group Unit 2 Receiving Tourists Reading A Complete the following table according to the passage. Task 2 Keys: 1. confirm the exact time of arrival of the flight 2. pick you up 3. what is on the tour itinerary; he has a copy 4. the driver chooses a convenient parking space 5. reconfirm

21、 the arrival time 6. to take the luggage 7. Go and stand by the exit barrier with the tour flag or a sign 8. the names and number of tourists 9. has been claimed and collected by the porter 10. everyone is on board Unit 2 Receiving Tourists Reading A Decide whether the following statements are true

22、(T) or false (F) according to the passage. Task 3 1. The tour guide should go to the airport by himself. 2. The tour guide should arrive at the airport ten minutes before the arrival time of the flight. 3. The tour guide should wait for the tour group in the bus. 4. When arriving at the airport, the

23、 tour guide should go to the airport lobby and reconfirm the arrival time. 5. The tour guide should get on the bus firstly and count the number of tourists. F T F F F Unit 2 Receiving Tourists Reading A There are always some unexpected incidents on receiving tourists. As a tour guide, you should kno

24、w how to deal with them. Discuss in groups and complete the following table. Task 4 Unexpected incidentsMeasures A tourist is missing at the airport. Contact him with your mobile phone firstly. If you still cant reach him, you can inform him by airport broadcasting. A tourist becomes seriously ill o

25、n the way to the hotel. Send him to the nearest hospital immediately, then report to your travel agency. A tourists wallet was lost at the airport. Take the tourist to the lost-and- found office to register the lost property. Unit 2 Receiving Tourists Task 2Task 3Task 4Task 5Task 1 Unit 2 Receiving

26、Tourists Listening Task 1 Li Xiang is a tour guide from China International Travel Service. He is waiting for a tour group from Canada at the airport. Listen to the conversation between Li Xiang and the groups tour leader and fill in the blanks with what you hear. Key 1. ten oclock 2. a piece of lug

27、gage 3. luggage enquiry desk 4. right-hand 5. passengers passport Unit 2 Receiving Tourists Listening Li Xiang: Hello, is that Alice speaking? This is Li Xiang from China International Travel Service. Alice: Yes, this is Alice. Li Xiang: Its ten oclock already. The plane landed an hour ago but I sti

28、ll havent seen you. Is there anything wrong? Alice: Well yes, there seems to be a piece of luggage missing. It hasnt arrived on the luggage carousel. Were not sure what to do. Li Xiang: Dont worry. Just go to the luggage enquiry desk to ask for help. Alice: Could you tell me where it is? Li Xiang: I

29、ts in the right-hand corner on the second floor. Dont forget to take the passengers passport and the luggage tag. Alice: Thank you. Li Xiang: Oh, by the way, you will need to describe the luggage. Alice: OK. Ill go up to the second floor at once. Li Xiang: See you later. Unit 2 Receiving Tourists Li

30、stening Task 2 Li Xiang is meeting Alice at the airport. Listen to the conversation and decide whether the following statements are true (T) or false (F). Keys: 1. T 2. T 3. F 4. F Unit 2 Receiving Tourists Listening Alice: Excuse me, are you Li Xiang from China International Travel Service? Li Xian

31、g: Yes, I am. Are you Alice from Canada? Alice: Yes. Nice to meet you at last. Li Xiang: Nice to meet you, too. Welcome to Dalian. Alice: Thank you. Were all very happy to be here. Li Xiang: Oh, have you found the missing luggage? Alice: Yes, thanks to the clerks help. Sorry to be so late. I hope it

32、 wont affect our itinerary. Li Xiang: No, it doesnt matter. I just hope everyone is feeling happy and relaxed. Alice: Were fine and looking forward to visiting the city. Li Xiang: Is this your first time here? Alice: No, Ive been here twice before. I like Dalian and hope the group will too. Li Xiang

33、: Well, Ill try my best to make sure you all take back only good memories. Alice: Thank you. Li Xiang: Is everyone here? Alice: Yes, were all here, including all the luggage! Li Xiang: Haha, well lets get on the bus. Alice: Alice: OK, lets go. Unit 2 Receiving Tourists Suggested Answers 1. 14. 2. Th

34、ere are three more people in the group. 3. Use the washrooms to freshen up. 4. About one hour. Listening Task 3Wang Feng is a tour guide from China Youth Travel Service. He is meeting the tour leader Jane at Xian Airport. Listen to the conversation and answer the following questions. Unit 2 Receivin

35、g Tourists Listening Jane: Excuse me, are you Wang Feng from China Youth Travel Service? Wang Feng: Yes, are you Jane? Jane: Yes. Nice to meet you. Wang Feng: Nice to meet you, too. Welcome to Xian. You told me in an email that three more people will join the group from Shanghai. Are they here now?

36、Jane: Yes, now there are altogether 15 of us. Wang Feng: Oh, then well have to book some more rooms. How many more do we need? Jane: Two. One double and one single. Sorry to cause you trouble. Wang Feng: No trouble at all. Is everyone here? Jane: Yes, were all here. Wang Feng: What about the luggage

37、? Jane: All of the luggage is here, 22 suitcases altogether. Wang Feng: OK. Shall we get going? Jane: Yes, fine, but some people may want to use the washrooms to freshen up. Wang Feng: Ladies and gentlemen, our bus is waiting outside and our journey to your hotel will take about one hour. So, if any

38、one wants to wash their hands before getting on the bus, the washrooms are over there on the left. Unit 2 Receiving Tourists Listening Task 4 Wang Feng is answering a tourists questions on the bus. Listen to the conversation and choose the best answer to each of the following questions. Keys: 1. D 2

39、. C 3. B 4. B 5. C Unit 2 Receiving Tourists Listening Tourist: Mr. Wang, where are we now? Wang Feng: Were on the way to the center of Xian City. Ahead of us is the City Wall built during the Ming Dynasty. Tourist: It looks very high. Wang Feng: Yes, its 12 meters high. There are four gateways, and

40、 this is the North Gate. Now were entering the North Street. Tourist: Is that a theater over there? Wang Feng: Yes, its the May 4th Theater. It was built with contributions from a number of artists in the 1950s. The theaters name was written by Mr. Mei Lanfang, a famous master of Peking Opera. Touri

41、st: Mm. Its a very attractive building. And whats this place called? Wang Feng: This is the Xihuamen Gate. Well have a chance to visit it and Ill explain all about it then. Unit 2 Receiving Tourists Listening Task 5 On the way to the hotel, Wang Feng is speaking to the tour group. Listen to the pass

42、age and fill in the blanks with what you hear. Keys: 1. Chinese cooking 2. tomorrow morning 3. set off 4. walking shoes 5. sweater Unit 2 Receiving Tourists Listening Everybody, well arrive at the hotel in about 15 minutes. Before we check in, Id like to mention a few things. The hotel we are going

43、to stay in has 300 rooms and five spacious Chinese dining halls offering many different styles of Chinese cooking. They are all located on the second floor. This evening and tomorrow morning we will eat in the Dragon Room. Because you must be very tired after your long flight, we have not made any a

44、rrangement for this evening. However, tomorrow morning, we will go to visit the Terracotta Warriors. So, breakfast will be served at 7:30 and we will set off at 8:30. Please remember to wear comfortable walking shoes. It will be warm and dry tomorrow but you may want a sweater with you. Well, here w

45、e are at the hotel. Please take all your belongings with you. Once you have checked in, there is a little time for you to get settled and relax. Dinner is at 7:00 in the Dragon Room. Unit 2 Receiving Tourists Task 2Task 3Task 4Task 1 Unit 2 Receiving Tourists Speaking Task 1 Work in pairs. Lily, a t

46、our guide from CTS, is meeting Mr. White, the tour leader of a tour group from Canada. Practice making a short conversation with reference to the expressions below. Lily Mr. White Welcome to Beijing. Glad to meet you. Im your local tour guide during your stay in Beijing. I hope you will have a pleas

47、ant stay here. Glad to meet you, too. Thank you for coming to meet us. Allow me to introduce you to the group. Unit 2 Receiving Tourists Speaking Task 2 Work in pairs. Practice making a conversation between a local guide and a tourist about finding his/her missing luggage at the railway station with

48、 reference to the expressions below. Tourist Local guide My briefcase is missing. Black, about 20 cm wide and 30 cm long. What should we do now? Dont worry. Ill help you find it. What color is it? Whats the size? Lets go to the Lost and Found. Unit 2 Receiving Tourists Speaking Task 3 Work in pairs.

49、 A local guide is calling the tour leader of a tour group from abroad. Practice making a conversation according to the instructions below. Local guide Tour leader Say hello. Introduce yourself. Wait at the airport exit for 40 minutes. Ask if there is any problem. Suggest that they go to the airport

50、reception desk to ask for help. Promise to inform the restaurant. Say hello. Explain there is a child missing. Ask the guide to help inform the restaurant of their being late. Express thanks. Unit 2 Receiving Tourists Speaking Task 4 Task 4 Suppose you are a tour guide who is explaining the itinerar

51、y to the tourists. Practice making a presentation according to the information below. ItineraryItinerary Day 1 Morning Visit the Museum of Terracotta Warriors and Horses of Qin Shihuang. Afternoon Visit the Huaqing Hot Spring, then have the local specialty dumpling dinner in the evening. Day 2 Morni

52、ng Drive for two hours to Huashan Mountain, one of the most famous mountains in China, which is known for its steep cliffs. Afternoon Take cable car to North Peak of Huashan Mountain. Day 3 Morning Visit the City Wall. Afternoon Visit the Provincial History Museum, then leave for Guangzhou by plane.

53、 Unit 2 Receiving Tourists Task 1Task 2Text Reading B Task 3 Unit 2 Receiving Tourists Reading B On the Way to the Hotel Ladies and gentlemen, welcome to China. My name is Victor Zhang, and Im your guide here in Beijing. This is Mr. Wang, our driver. Well be using this bus for the next few days. If

54、you have any requests, please do let me know. I sincerely hope that you will enjoy your stay here. Now, we are on our way to your hotel, the famous Beijing Hotel. It will take us about 40 minutes to get there. The time here in Beijing now is 17:10. We are 13 hours ahead of New York, so you need to m

55、ove your watches on by 13 hours if you havent done so yet. Unit 2 Receiving Tourists Reading B Beijing, located in the northeast of China and surrounded by Hebei Province, covers an area of 16,800 square kilometers. Its population is about 20 million. It is the center of Chinas political, cultural a

56、nd economical activities. Ladies and gentlemen, please look out of the right- hand windows. You will have a good view of the Olympic Park with the famous Birds Nest stadium and the Water Cube. The day after tomorrow well pay a visit there. Unit 2 Receiving Tourists Reading B Chinese history has stre

57、wn the land of Beijing with sites of cultural and historical interest. Some of them, such as the Great Wall, the Forbidden City, the Temple of Heaven, and the Summer Palace are World Cultural Heritage Sites. The famous Forbidden City is in the center of the city. Tomorrow morning well pay a visit to

58、 it. There is a popular saying which goes: “No dining experience is complete without sampling the delicacy of Peking Roast Duck.” This evening will be your opportunity to eat delicious roast duck in Beijing and then we will go to the theater to see a short performance of Peking Opera and an acrobati

59、c show. Well, now we arrive at the hotel. Please remember to bring everything with you. Unit 2 Receiving Tourists Reading B 前往酒店途中 前往酒店途中 女士们、先生们，欢迎来到中国。我叫维克多 张，是贵团 在北京旅游的导游。这是我们的司机王先生。在接下来的几天， 我们将乘坐这辆车。如果您有什么要求，请一定告诉我。衷心地 希望您在这里过得愉快。 现在，我们正在前往酒店著名的北京饭店，路上大约需 要40分钟。现在是北京时间17:10。这里的时间比纽约早13个 小时，如果您还没

60、有调整时间，请把您的表往前调13个小时。 Unit 2 Receiving Tourists Reading B 北京位于中国东北部，四周被河北省包围，占地面积16,800 平方公里，人口两千多万。北京是中国的政治、文化和经济中心 。 女士们、先生们，请向您右手边的窗外看，您会看到奥林匹 克公园的美景，著名的鸟巢和水立方就坐落在这里。后天，我们 将去那里参观。 Unit 2 Receiving Tourists Reading B 中国历史让北京这片土地遍布文化、历史古迹。其中一些，如 长城、故宫、天坛和颐和园，被列为世界文化遗产。著名的紫禁 城坐落在市中心。明天上午，我们将去那里参观。 常言