酒店英语口语

1、1/35 酒店英语口语 主讲教师：张晓霞 2/35 引言 该课程的设置与其他课程的衔接 本课程的学习目标 教材特点 介绍授课过程： 3/35 背景背景 知识知识 学习学习 目标目标 对话对话 学习学习 词汇词汇 句型、句型、 模拟模拟 练习练习 角色角色 扮演扮演 4/35 Charpter :front office service Unit 1 room reservation :aims of studying 1) how to receive room reservation in face 2)how to receive room reservation by phone 3)h

2、ow to confirm room reservation :background information : 1) reservation ways； 2)reservation process: 5/35 :words ,useful drills 1)words :p4 room type: A single room A standarddouble room A triple room A deluxe presidential suite room a front view a rear view Confirmconfirmation Recommendrecommendati

3、on Look forward to doing sth 6/35 Exclude include Settle the problemappreciate Conveniente convenience furthermore 2)drills : how to greet walk-in guests or guests on phone good morning , room reservation,can I help you? I d like to book a single room how to get information from the guests: how long

4、 : 7/35 how long will you plan to stay?how many nights?when do you want the roos? how many: how many rooms ? room type : what kind type of room would you like ? contact the guest : may I know your nametelephone number? how to offer or get room rate ； what s the room rate? $1oo per night Do you have

5、a discount ? No discount 30%discount Half price 8/35 confirm and register: passort identification registration form booked up: :make a dialogue with the useful drills :exercise : complete the dialogue in the book on p7 and read it in roles :summary: 9/35 Charpter :front office service Unit 1 room re

6、servation :oral pratice 1) how to greet walk-in guests 2) how to greet a guests on phone 3)how to get information about occupation time 4) how to get information about room type 10/35 Charpter :front office service Unit 1 room reservation :oral pratice 5) how to contect with the guest； 6) how to off

7、er or get room rate 7) how to inquire if there is a discount ? 8) how to confirm a reservation 11/35 :translate the following into english 1) 早上好，我是订房部的简，有什么可以帮助您； 2) 您打算住多久 3)您要订那一天的房间 4)您打算要那种房型 5)标准双人间每天320元，豪华双人间每天380元， 您要哪一种？ 6)入住时间是从5月2号到5号，共四晚 7)你们几点钟到酒店呢？大约下午5点 8)感谢来电，期待您的光临 12/35 ：role play

8、 pratice : make up a dialogue based on the situation p8:2 and role play it to the class :summary: 13/35 review :review 1)please use some drills in this unit to make a dialogue: 2)make up the dialogue on p8 exercise and role play :translate some drills into english 1) 您打算住多久 2)您要订那一天的房间 3)您打算要那种房型 4)

9、入住时间是从5月2号到5号，共四晚 5)你们几点钟到酒店呢？大约下午5点 6)感谢来电，期待您的光临 14/35 Charpter :front office service Unit 2 bell service .aims of study How to offer special bell service for the guests :new words and expressions 1)luggage baggage 2)sightseeing ,the forbidden city 3)rearfront : 4)single trip 单程,round trip往返程 ,det

10、our绕行 15/35 5)carfare车费 6)mileage 英里数 . .some drills 1)greeting : Good morning good afternoon How are you today ? Nice to meet you It is good to see you again You must be professor smith Welcome to our hotel,miss white. 16/35 2)at the entrance You have got altogether four pieces of baggage,is it rig

11、ht? May I take your bag for you ? May I help you with your luggage? Would you like me call a taix for you? The reception desk is straight ahead . After you ,sir you first ,please . 17/35 3)ask information and point the way -Excuse me ,where is the washroom restroomelevator the shop? Excuse me ,where

12、 can I get buy something? - it is on the second floor first floor -it is at the end of the cooridor -it is on the left hand of the roand - turn left turn right ,you will find it 18/35 ：dialogues 1、at the entrance 1)greeting: 2)luggage :how mang pieces of luggage 3)show the guest to the reception ora

13、l pratice : now give you the situation please make a dialogue : 一对年轻夫妇带着孩子，来到国际饭店的门口他们拿 了四件行李：两个箱子，两个肩挎包；作为迎接员你 迎了上去，把他们带进了大堂的接待处。 19/35 :exercise : complete the dialogue in the book on p15 and read it in roles :summary: 20/35 Charpter :front office service Unit 3 reception :aims of study 1) how to

14、make a registration 2) how to receive a guest with a reservation :words and expression 1)advance deposit 2）registration form 3）fill out fill in write out 21/35 4)passort ,nationality ,forwarding address, 5)key card 6)rules and regulations 7)place of issue颁发单位 8）vacant ,vacancy .drills 1)do you have

15、a reservation? have you made a reservation? 2)register: will you please fill out this registration form? 22/35 -please write out your passort numbervisa numbernationality? -please sign your name ? - May I have a look at your passort ? ：dialogues 1、the registration Check the arrival list : - just a m

16、onment ,I will check the arrival list. confirm the registration: -you have reserved a room from to 23/35 See the passort and fill out the registrationf -may I see your passort ,please? would you please fill out the registration form how to pay? - how would you like to pay the bill in cash ,or by cre

17、dit card? give the key: -here is the key to room ,please keep it. And the bell boy will show you to your room. farewell: - have a good stay 24/35 :exercise : p23: exercise 1 :summary: 25/35 Charpter :front office service Unit 4 information .aims of study How to show directions to the guest how to ta

18、ke a message for the guest :new words and expressions 1)concierge 2)appetite ,spicy 3)be plenty to be enough to 4)plan to do sth 26/35 5)lounge休息室，lobby 6)attendant :room attendment . .some drills 1)message : Sorry ,he is not in at the moment. Would you like to leave a message(to sb) ？ May I take a

19、message for you? Pardon? I beg your pardon? 27/35 2)因对客人答谢 You are welcome Not at all Dont mention it It is my pleasure with pleasure I am always at your service 3)information I suggest you visiting the ming tombs You can take a taxi to save time 28/35 Many places in china are worth sightseeing. Why

20、 not +动词原形 Why not visit the forbidden city? 4)pointing the way Go straight ahead ,and at the first crossing turn left ,on your right hand ,you will find it When you go out of the gate ,turn left and then go down the street. On the oppisite of the road at the corner 29/35 ：dialogues 1、give information 1) take sb to dinner 2)recommend sb sth 3)there is no other A better than B 4) be far from not be far from quite a long distance from 5)suggest sb doing sth 6)min