酒店各部门职位术语.doc

1、。酒店 常用符号及酒店术语简写表常用符号及酒店术语简写表中文简写全称行政办公室E O EXECUTIVEOFFICE总经理 G M GENERALMANAGER副总经理D G M DEPUTY GENERAL MANAGER财务部 ACC ACCOUNTING DEPT.市场营销部S M SALESMARKETING DEPT.人事培训部P TPERSONEL TRAINING DEPT.工程部 ENGENGINEERING DEPT.保安部 SECSECURITY DEPT.餐饮部 F BFOOD BEVERAGE DEPT.前厅部 F OFRONT OFFICE DEPT.房务部 HSKP

2、HOUSEKEEPING DEPT.娱乐部 ENTENTERTAINMENT采购部 PURCH. PURCHASING DEPT.行政值班EODEXECUTIVE ON DUTY大堂副理AMASSISTANTMANGER接待处 RECPRECEPTION前台收银FOCFRONT OFFICE CASHIER电话房 OPERATOR / TELEPHONE行李部 BELL BELL SERVICE询问 INF INFORMATION订房 RSVN RESERVATION / BOOKING商务中心BC BUSINESS CENTRE房间类型 ROOM TYPE单人房 SG SINGLE ROOM

3、普通双人房ST STANDARD ROOM高级双人房SST SUPERIOR STANDARD ROOM商务单人房ESEXECUTIVE SINGLE ROOM普通套房JS JUNIOR SUITE高级套房SS SUPERIOR SUITE豪华套房DS DELUXE SUITE总统套房PS PRESIDENTIAL SUITE房间状况 ROOM STATUS空净房 VC VACANT CLEAN ROOM脏房 VD VACANT DIRTY ROOM中文简写全称坏房 OOO OUT OF ORDER ROOM房间占用OCC OCCUPANCY加床 EB EXTRA BED请勿打扰DND DO

4、NOT DISTURB。1。外宿 S/O SLEEP OUT无行李 N/L NO LUGGAGE预订到达EA EXPECTED ARRIVAL预订离店ED EXPECTED DEPARTURE已经抵店AA ACTUAL ARRIVAL已经离店AD ACTUAL DEPARTURE职员房 HU HOUSE USE免费房 COMP. COMPLIMENTARY ROOM散客入住W/I WALK IN散客 F I T FAMILY INDIVIDUAL TOURIST团体 G GROUP贵宾 V I P VERY IMPORTANT PERSON长租 LS LONG STAYING国际直拔IDD I

5、NTERNATIONAL DIRECT DIAL国内直拔DDD DOMESTICDIRECTDIAL市话 CITY CALL内线 ROOM TO ROOM入住 C/I CHECK IN退房 C/O CHECK OUT接待处通知书R I RECEPTION INSTRUCTIONS住宿登记表R C REGISTRATION CARD房租 ROOM RATE押金 DEPOSIT余额 BALANCE日租 DAY USE退房后结帐C O D CHECK OUT DEPOSIT入公司帐E N T ENTERTAIN客人自付GST OWN A/C GUEST OWN ACCOUNT签单 SEND BILL现金 CASH信用卡 CREDIT CARD中文简写全称净价 NET RATE所有费用 ALL EXPENSE免收费 FREE CHARGE延迟退房 LATE CHECK OUT主帐 MASTER FOLLIO跑帐 SKIPPER减扣 REBATE推销高价客房 UPSELLING提升级别 UPGRADE复印 COPY传真 FAX。2。平日 WEEKDAY周末 WEEKEND旅行社 T/A TRAVEL AGENT团体负责人T/L TOUR LEADER公司帐 C/A CORPORATE