1 Unit 23 Conflict Communication Workshop---Writing

1、 How to write a letter of complaint Read and finish Exercise 1 Answer to exercise 1Paragraph AParagraph BParagraph CParagraph D Paragraph E poor service false claims the product money back diet programme poor qualityDear Sir/ Madam,I am writing to complain about the imported exercise bike which I bo

2、ught from Mogul Megastores on 29th September for $ 499,99.To start with, your advertising for the bike is misleading . In fact, the more I use the bike , the more weight I seem to put on, despite following the instruction manual carefully. Even worse than that, the bike is not stable and is extremel

3、y badly made. The final straw came when a wheel broke just as I was cycling at full speed. When I took the bike back to Mogul Megastores, not only did the manager refuse to give back my money, but said they would not repair the bike either. I would like you to give back my money as soon as possible

4、and I suggest that you also compensate me for the injuries that I have received. Unless I receive a positive reply within the next three weeks, I intend to take further action.I look forward to hearing from you. Yours faithfully Feffreys Individual work 1.false advertisement 2.unstable and badly mad

5、e bike 3.a wheel breaking 4.poor service The demands of the service 1.give back the money pensate for the injuries 3.give a positive reply soonThe problems of the productIndividual workPart 1_.Part 2_.Part 3_.Try to summarize the main idea of each paragraph:(one phrase or one sentence)Dear Sir/ Mada

6、m,I am writing to complain about the imported bike which I bought from Mogul Megastores on 29th September for $ 499,99.To start with, your advertising for the bike is misleading . In fact, the more I use the bike , the more weight I seem to put on, despite following the instruction manual carefully.

7、 Even worse than that, the bike is not stable and is extremely badly made. The final straw came when a wheel broke just as I was cycling at full speed. When I took the bike back to mogul Megastores, not only did the manager refuse to give back my money, but said they would not repair the bike either

8、. I would like you to give back my money as soon as possible and I suggest that you also compensate me for the injuries that I have received. Unless I receive a positive reply within the next three weeks, I intend to take further action.I look forward to hearing from you. Yours faithfully Feffreys i

9、ntroduction to the problemmaking a complaintdemands or requirements Writing skills make an outline making a complaintdemands or requirements introduction to the problemWriting skills Supporting details 2.making a complaintpoor quality, poor service3.demand or requirementsexchange .for., replace the

10、goods, refund the money, solve the roduction to the problemproduct, problem, background(what,when,where,model,color) Group work1: key words 2: linking words3: key sentences Read the letter and try to find out:Dear Sir/ Madam,I am writing to complain about the imported exercise bike which

11、 I bought from Mogul Megastores on 29th September for $ 499,99.To start with, your advertising for the bike is misleading . In fact, the more I use the bike , the more weight I seem to put on, despite following the instruction manual carefully. Even worse than that, the bike is not stable and is ext

12、remely badly made. The final straw came when a wheel broke just as I was cycling at full speed. When I took the bike back to Mogul Megastores, not only did the manager refuse to give back my money, but said they would not repair the bike either. I would like you to give back my money as soon as poss

13、ible and I suggest that you also compensate me for the injuries that I have received. Unless I receive a positive reply within the next three weeks, I intend to take further action.I look forward to hearing from you. Yours faithfully Feffreys Dear Sir/ Madam,I am writing to complain about the import

14、ed exercise bike which I bought from Mogul Megastores on 29th September for $ 499,99.To start with, your advertising for the bike is misleading . In fact, the more I use the bike , the more weight I seem to put on, despite following the instruction manual carefully. Even worse than that, the bike is

15、 not stable and is extremely badly made. The final straw came when a wheel broke just as I was cycling at full speed. When I took the bike back to Mogul Megastores, not only did the manager refuse to give back my money, but said they would not repair the bike either. I would like you to give back my

16、 money as soon as possible and I suggest that you also compensate me for the injuries that I have received. Unless I receive a positive reply within the next three weeks, I intend to take further action.I look forward to hearing from you. Yours faithfully Feffreys Summarize the writing skillsmake an

17、 outlinelist the key wordschoose several linking wordschoose some useful sentences 1. 我写信是为了向你我写信是为了向你投诉投诉 2.有有的问题的问题 3.当得知当得知我很失望。我很失望。 4.如果你能如果你能 的话的话, 我们就不胜感激。我们就不胜感激。How to express your complaints?(sentence practice)Im writing to complain about.There are some problems with.I was so disappointed

18、when I knew. I would appreciate it if you. 5.我要求你尽快采取有效的措施来解决这个问题。我要求你尽快采取有效的措施来解决这个问题。6.如果你能尽快调换它，我将会很开心。如果你能尽快调换它，我将会很开心。 How to express your complaints?(sentence practice) I request that you should _ to _ the problems.I should be glad if you would_take effective measuressolve / deal withreplace i

19、t as soon as possible.Sentence practicecombine the sentences (Group work)1.Parents are always ready to shelter their children from any dangers. It does no good.合并之后合并之后 Parents are always ready to shelter their children from any dangers,which, however, does no good. Sentence practicecombine the sent

20、ences (Pair work)2. They have much homework to do. They fail to memorize the new words.合并之后合并之后They have so much homework to do that they fail to memorize the new words.With so much homework to do ,they fail to memorize the new words.Because they have so much homework to do, they fail to memorize th

21、e new words. Sentence practicecombine the sentences (Pair work)3.I cant take photos with this phone. I cant send short messages. 合并之后合并之后I cant take photos with this phone and I cant send short messages.I cant take photos with this phone. Moreover, I cant send short messages. Sentence practicecombin

22、e the sentences (Pair work)4.The tram gets older. The tram goes slower 合并之后合并之后The older the tram gets, the slower it goes.ExplainationExplainationExplainationPractice makes perfect假设你是李华假设你是李华,你购买了一台笔记本电脑因有质量问题你购买了一台笔记本电脑因有质量问题,要求该商店为你更换一台新电脑或派人来修理。请你要求该商店为你更换一台新电脑或派人来修理。请你根据下列要点根据下列要点,用英文写一封电子邮件。用

23、英文写一封电子邮件。要点要点:1.问题问题:电脑自动死机；电脑自动死机；DVE播放器无法正常运行；有播放器无法正常运行；有些文件突然消失些文件突然消失2.要求要求:公司尽快予以更换或派人修理。公司尽快予以更换或派人修理。注意注意:1.词数词数100左右左右;2.可适当增加细节以使行文连贯。可适当增加细节以使行文连贯。make an outlinelist the key wordschoose several linking wordschoose some useful sentences Summarize the writing skillsExplainationExplainatio

24、nExplainationPractice makes perfect假设你是李华假设你是李华,你购买了一台笔记本电脑因有质量问题你购买了一台笔记本电脑因有质量问题,要求该商店为你更换一台新电脑或派人来修理。请你要求该商店为你更换一台新电脑或派人来修理。请你根据下列要点根据下列要点,用英文写一封电子邮件。用英文写一封电子邮件。要点要点:1.问题问题:电脑突然死机；电脑突然死机；DVE播放器无法正常运行；有播放器无法正常运行；有些文件突然消失些文件突然消失2.要求要求:公司尽快予以更换或派人修理。公司尽快予以更换或派人修理。注意注意:1.词数词数100左右左右;2.可适当增加细节以使行文连贯。可

25、适当增加细节以使行文连贯。 1.go dead suddenly 2.the DVE player doesnt work 3.some files disappeared strangely The demands of the service 1.exchange it for a new one 2.send a technician to repair itThe problems of the productIndividual workintroduction to the problemmaking a complaintdemand or requirements Im writing to complain about the computer I bought in your shopThe problems of the product 1.go dead suddenly 2.the DVE player doesnt work 3.some files disappeared strangely The demand