酒店日常英语对话范文

1、酒店日常英语对话1 c=cashier 收银员 g=guest 顾客 c：good morning, sir. may i help you 先生，您早，有什么可以帮到您吗 g：yes, id like to check out. 我想退宿。 c：certainly sir. may i have your room key, please 好的，请把房间钥匙给我，好吗 g：sure, here it is. 好的，给你。 c：just a moment, please. ill draw up your bill for you. 请等一下，我帮您结帐。 (after a while 过了一

2、会儿) c：mr. johnson, your bill totals us$520, how would you like to make the payment 约翰逊先生，您的账单总计是 520 美元。您打算如何付款 g：by credit card. do you accept visa 用信用卡。你们接受维萨信用卡吗 c：yes, mr. johnson. 是的，约翰逊先生。 g：here you are. 给你。 c：(print the card)could you sign here , please 请您在这儿签名，好吗 g：sure. 好的。 c：thank you, mr

3、. johnson. here is your credit card and your receipt. have a nice trip. 谢谢您，约翰逊先生。这是您的卡和收据。祝您旅途愉快。2 c=front office clerk 前台服务员 g=guest 顾客 c：good evening. front office . can i help you 晚上好，这里是前台。有什么可以为您效劳 g：this is mrs. stevenson， room 1503. ive just checked in and im not happy with my room. 我是 1503

4、房的史蒂文森太太，刚入住的，我对房间不满意。 c：may i know what is wrong 请问有什么问题吗 g：the room is smelly and there is someones hair on my bed! i didnt expect such thinhs would happen in your hotel. 房间有股难闻的气味，我的床上还有别人的头发!我没料到你们酒店会发生这样的事情。 c：im sorry to hear that. mrs. stevenson. ill send a housemaid to your room at once. she

5、 will bring air fresher and make up the bed again for you. we do apologize for the inconvenience. 很抱歉有这种事情，史蒂文森太太。我马上派一个服务员拿空气清新剂来，并且为您重新整床。 我们为给您带来不便道歉。 g：thats fine. thank you. 好吧，谢谢。 c：youre welcome， mrs. stevenson. my name is simon， and if there is anything else i can do for you， please dont hes

6、itate to call me . 不客气，史蒂文森太太。我叫西蒙，如有什么我能效劳的，请尽管给我电话。3 r=reservation clerk 预定员 g=guest 顾客 r：good morning. room reservations . may i help you 您早，客房预订部，请问有什么可以帮助您 g：yes，id like to book a room. 我想预订一个房间。 r：thank you， sir. for which date and how many guests will there be in your party 谢谢您。要订在什么时候您一行有多少人

7、 g：from april 16th to 20th .just my wife and myself. 4 月 16 日到 20 日。只有我和我太太。 r：from april 16th to 20th .and which kind of room would you prefer， sir 4 月 16 日到 20 日。请问您想预订哪种房间。 g：a twin，please. r：could you hold the line please ill check our room availability.(after a while ) thank you for waiting ， s

8、ir. we have a twin room at us$180 per night， will that be all right 请别挂断好吗我来检查一下是否有空房间。(过来一会儿)让您久等了，先生。我们有空余的双床间，现在价格是每晚 180 美元，这样可以吗 g：ok， ill take it. 好的，我订了。 r：thank you ，sir. may i have your name and phone number， please 谢谢您，先生。您能告诉我您的姓名和电话号码吗 g：sure. may name is aaron johnson， and my phone numb

9、er is 3242-5827. 没问题。我叫艾伦.约翰逊，电话是 3242-5827. r：mr. aaron johnson， phone number is 3242-5827.excuse me， how do you spell your first name 艾伦.约翰逊，电话是 3242-5827。请问怎么拼写您的名字 g：its double a，r，o，n. 两个 a，r，o，n。 r：double a，r，o，n. thank you，mr. johnson. may i have your arrival time on april 16th 两个 a，r，o，n。谢谢您

10、，约翰逊先生。请问您 4 月 16 日大概什么时候到酒店 g：around 9 p.m. 大约晚上 9 点。 r：mr. johnson， for the unguaranteed reservation， we can only hold the room by 6 p.m.， because it is the peak season now. if you make a guaranteed reservation ，we can hold the room overnight. would you like me to make a guaranteed reservation by

11、credit card 约翰逊先生，因为现在是旺季，我们酒店的非担保预订只能保留到下午 6 点。您若做了担保预订，我们可以整夜都保留您的预订。您愿意用信用卡做担保预订吗 g：fine. do you accept american express 好的。你们酒店接受美国运通卡吗 r：yes. may i know the number 接受，请问信用卡号是多少 g：its 134986 号码是 134986. r：thank you， mr. johnson. youve made a guaranteed reservation at the guangzhou xx hotel， from april 16th to 20th for 5 nights. if you cant arrive as schedule， please inform us before 6 p.m