英文投诉信表达及例文

1、投诉信写作写信投诉抱怨的题型很常见，怎样才能合理的表述不满，又能显得理由充分？下面介绍下这类书信的常用词汇和句型Complaint Letter词汇：complain against sb. about sth.投诉.dissatisfaction with不满于.put up with / bear / tolerate忍受awful 糟糕的poor service糟糕的服务inconceivable不可思议的out of ones expectation令某人大失所望look into / go into / investigate调查incident / matter 事件sanitar

2、y situation卫生条件bad manners 不礼貌disturbance干扰nuisance 麻烦事remedy 补救solve解决recurrence再次发生句型：1) I am writing to you to complain about .2) I am writing to express my dissatisfaction with.3) There are some problems with the flat that I wish to bring to attention. For one thing, there isFor another,.4) I ca

3、n hardly bear /tolerate /put up with it any more.5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.7) We trust that

4、 you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.8) We will appreciate your willingness to make up for the loss.考研英语小作文模板：投诉信投诉信1结构要点投诉信是对产品或服务表示不满的信件，一般分三个部分：1. 提出投诉内容；2. 说明具体情况；3. 提出解决办法。Suppose you bought a woolen scarf(围巾) by mail order but l

5、ater found a hole in it. Write a letter of complaint to describe that matter and require settlement. Do not sign your own name at the end of your letter, using “Li Ming” instead.To whom it may concern,The woolen scarf I bought by mail order from your company arrived on time the day before yesterday.

6、 But when I checked it, I found a hole in the middle. I was astonished because the hole was obvious and I did not think you should neglect this deficiency when you delivered it. I have dialed your service number for several times and it was always busy.Now this problem keeps worrying me. Can you cha

7、nge a new one for me as soon as possible? How shall I send this scarf back to you? Thanks for your consideration.I am looking forward to your early reply.Yours faithfully,Li Ming投诉信2语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。最后提出的解决方法应切实可行。在表达自己的不满时，语言要把握分寸，不失风度。Write a letter to complain about an unhappy exper

8、ience in about 100 words to describe the matter and ask for the mistake to be corrected. Do not sign your own name at the end of your letter, using “Li Ming” instead. Dear Sir,I am writing to you about a most unhappy experience. Last Tuesday morning, we took a longroute bus of your company from Duko

9、u to Lijiang. The bus was scheduled to arrive in Lijiang at 7 oclock in the evening, but it stopped midway at four p.m. for mechanical problems. The driver and the ticket seller could neither solve the problem by themselves nor seek help from others. Where we stopped was nowhere near a village. Up u

10、ntil 8 oclock, another bus finally carried us to a shabby rural motel. We had to pay for our accommodation. The room was too small and the quilt was so dirty. To our surprise, when we just managed to sleep at around 2 a.m., the driver came to wake us upthe bus had been fixed!I suggest that you look

11、into this matter immediately and deal with it quickly and properly. Looking forward to your reply.Yours,Li Ming考研英语投诉信经典范文举例及点评2005年12月27日 09:26来源：竞学网 范文之一Directions: Suppose that you ordered a refrigerator but later found a worrying problem. Write a letter of complaint to describe the matter and re

12、quire settlement, Do not sign your own name at the end of your letter, using “Li Ming” instead.Dear Sir,I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.After we used it for sever

13、al days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it, we were surprised to find it was around 15, far from the standard temperture range from 0 to 9.This problem has affected our normal life. Would you please le

14、t me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration.Yours faithfully,Li Ming文章点评这封投诉信可以说写得非常好，结构很清晰，第一段首先肯定对方按时送货上门的做法，随后简述冰箱出了问题。第二段说明具体问题，第三段提出要求。范文之二 Dear Sir: With reference to our order No. W98, the 120 computer sets sup

15、plies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged. The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assum

16、e that damage must be due to careless handling at some stage prior to packing. We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation. Yours sincerely, Li

17、 Ming范文之三Dear Mr. Chang: On September 10, our order for 280 womens cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled. We had the case investigated immediately, and the result shows the damage was due to improper packing, for which th

18、e suppliers are definitely responsible. Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us. Sincerely yours, Li Ming一般说来，一封投诉信应包括三个最基本的方面：1.投诉内容。一般放在信的开头。常用的表达法有：

19、I am writing to you about. which I received/bought .I am going to complain about .I am sorry to have to return with this letter. which I received/bought.2.投诉原因。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有：When we checked., we noticed.When I took. out of the bag and examined. closely, I found.When I unpacked. and tr

20、ied to use it, it did not work.3.希望得到的结果。常用的表达法有：Please let me know what you intend to do in this matter.I am returning. under separate post and look forward to receiving a full refund of.In view of the inconvenience that this has caused, I feel you should.Dear Sir，I am writing to you for the mobile

21、 phone of Dephone-S250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R. China. Ten days after that, it didnt ring and send short messages. Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one. Later I went to the repai

22、rman. He said since it was a new model in China,消息it was impossible to fix it without the right spare parts. I was so desperate on hearing that. How can I wait that long? Therefore, I require that you send me a new one of the same model within a month.Thank you for your consideration.Sincerely yours

23、,Bu Manyi投诉信1 抱怨产品You should spend about 20 minutes on this task. You have bought a washing machine. First you found that the machine damaged you clothes, and you had it changed. Then you found that the new one seriously entangled the clothes. Write to the manager of the department store to complain

24、 about it. You should write at least 150 words.Dear Sir or Madam,A few months ago I purchased a washing machine (Sanyo XQB50-68) from your department store. After a few weeks I found that it had seriously damaged that clothes. I asked you to change one for me, which you did. Now I want to ask you to

25、 change this one for me again.This one does not damage my clothes any more, but I have found that it tangles the clothes seriously and when it automatically begins to spin the water out, the machine shakes so heavily that it stops by itself. In the instruction booklet you have not mentioned this def

26、ect and neither have you told the user how to solve the problem. I am quite annoyed by the fact that sometimes when I came back from work to take the clothes out to dry, they were still unwashed. When I at home. I have to tend it frequently to untwist the entangled clothes. Is that what you call you

27、r machine “fully automatic”. Please change a new one for me that will not entangle the clothes. Otherwise, I would ask you to give my money back, or I would complain to the Consumers Association.Yours sincerely,Fan Yang翻译：你应该话费大约20分钟在这项任务上。你买了一台洗衣机。首先，你发现你的机器损坏的衣服，你也将它换了。然后，你发现了新的一台严重缴衣服。写信给百货公司经理抱怨

28、。你应该写至少150字。Dear Sir or Madam,几个月前我从您的百货公司购买了一台洗衣机 (Sanyo XQB50-68)。经过几个星期，我发现它严重破坏衣服。我请你为我换一台，你换了。我现在想请你在为我换一台。这一个不会破坏我的衣服了，但我发现它严重的缠结衣服，当它自动将水抽干时，机器震动的更严重，它自己停止了。在说明书你有没有提到这一缺陷，并也没有告诉用户如何解决这个问题。我很恼火,有时当我工作回来,把衣服拿去凉干,但他们仍未洗完。当我在家里。我不得不照料它频繁地解开纠缠的衣服。难道这就是你叫你的机器“完全自动”。请为我换个新的，不会搅衣服。否则，我想请你给我退款，否则我会投诉

29、到消费者协会。Yours sincerely,Fan Yang2抱怨服务质量You should spend about 20 minutes on this task. You went shopping one day and had received very bad service in a shop. You want to complain to the boss. Write a letter to complain about the had service. You should write at least 150 words.Dear Sir or Madam,Much

30、of my regret, I write this to place a complaint against one of your shop-assistants about his had service. Yesterday morning about 10 oclock my husband, I and a lady friend of ours came to your shop with the intention to buy some souvenirs. One of the shop-assistants, whose badge we could decide whi

31、ch one to buy. Under the circumstances, it was the shop-assistants duty to do what was asked or to explain why he was unable to comply with such a request. Instead of minding his duty and acting in a polite, he turned a deaf ear to our request and walked away murmuring in a sarcastic manner.We wish

32、you would look into this unsatisfactory state of affairs and take steps to prevent a recurrence of offensive conduct of this kind.Yours sincerely,Fan Yang翻译：你应该话费大约20分钟在这项任务上。一天你去购物，并且在一家商店收到了极坏的服务。你想向抱怨老板。写了一封信抱怨他的服务。你应该写至少150字。Dear Sir or Madam,我的遗憾，我写信给它给你的公司是为了你的商店售货员之一的不好的服务进行投诉。昨天上午约10点我的丈夫，我和

33、我们的女朋友来到您的店铺的打算购买一些纪念品。一个闪电售货员，我们可以决定买哪一个徽章。在这种情况下，它是售货员的义务,有人问或解释为什么他未能遵守这些要求。不管他的职责,而作为一种礼貌,他对我们的要求置之不理,走开用讽刺的方式嘟囔着。我们希望你能正视这个令人不满意的情况，并采取措施防止这类令人不愉快的行为再次发生。Yours sincerely,Fan Yang3抱怨房间问题You should spend about 20 minutes on this task. You rent a house through an agency. The heating system has sto

34、pped. You phoned the agency a week ago but it has still not been mended. Write a letter to the agency. Explain the situation and tell what you want them to do about it. You do NOT need to write your own address. Begin your letter as follows.Dear Sir or Madam,I am at present living in a house which I

35、 rented through your agency. I am sorry to inform you that the heating system in the house stopped working some time ago.I phoned your agency and explained the problem one week ago, but you have still not sent anybody to fix the heating system. This is very inconvenient-not to mention dangerous to t

36、he health-as the weather is starting to get colder. I am puzzled as to why you have not paid attention to this urgent matter. I must remind you that a fully operative heating system is one of the terms of the lease of the house.Therefore, I would very much appreciate it if you would send a technicia

37、n to repair the system as soon as possible. He may call at any time during the day, as either I or my wife will be at home all this week.Yours sincerely,Fan Yang翻译：你应该话费大约20分钟在这项任务上。你通过一个中介租的房子。加热系统已停止。一个星期前你打电话给中介，但它仍然没有得到修补。写了一封信给该机构。说明有关情况，并告诉他们你想要做些什么。你不需要写您自己的地址。开始你的信如下。Dear Sir or Madam,我目前住在一

38、所房子里是我通过你们的代理租的。我很抱歉地通知您,在房子里的供暖系统在一段时间以前停止了工作一个星期前我打电话给你的代理并解释了问题, 但你仍然没有派任何人来修复供暖系统。这是非常不方便, 更不用说危险的健康随着天气开始变得寒冷。我感到迷惑,为什么你没有注意到这个紧急的事情。我必须提醒你,一个完全有效的供暖系统是房屋租凭的条件之一。因此,我将十分感激。如果你将派遣技术人员尽快修复系统。他可以在一天当中的任何时候打电话, 整个星期我和我的妻子都会在家里。Yours sincerely,Fan Yang开头：I am writing to complain about a serious defe

39、ct found in the computer I bought from you.我写信来投诉我从你们那里所购买电脑的一个问题。I am writing to notify you of a claim for damaged goods against your company.我写信是对贵公司的损坏产品提出索赔。I am writing to request you to take corrective actions concerning我写信请求你采取弥补措施。I am writing to express my concern/dissatisfaction about 我写信来

40、表达我对的关注/不满。I would like to draw you attention to 我希望可以引起你对的注意。It has come to my attention that 已经引起我的注意。A very serious problem has arisen in connection with a language course you provided and operated.你们提供并负责的语言课程已经出现了一个严重的问题。I am writing to request a full refund of the course fee I have paid.我写新请求得

41、到我所支付课程费用的全额退款。Over the last few weeks I have become increasingly concerned about my neighbors erratic habit, burning rubbish in his garden.在过去的几周里，我越发关注我邻居的古怪行为他在花园里烧垃圾。I sincerely regret having to write this letter and have been delaying it in the hope that would improve.写这样的一封信，我由衷地感到抱歉。我一直拖延写此信，

42、本是寄希望与情况可以改观。I am writing to request a refund of the 300 dollars I paid for the CD player.我写新请求获得我买CD机支付的00元的退款。I am writing to ask you to replace the CD player I bought from your shop with another in good working order.我写信来是要求退还在你店购买的CD机。I thought I should draw your attention to the situation since

43、 我想引起你们对这种情况的关注，因为The devastation effect could be multiplied if this problem cannot be solved immediately.如果这个问题不能够立刻得到解决，那么他将产生更坏的影响。I am certain the this situation is causing us considerable anxiety.我可以肯定何种情况正在造成我们极大的不安。I would be grateful if you could manage to help me out of the problem.如果您可以帮助我

44、处理这个问题，我将不胜感激。信末：Unless you take prompt action to correct the cars defects or refund the purchase price in full, I will be forced to take legal action.处分你们立即采取行动修理汽车的毛病，活着按购买价全额退款，否则我将被迫采取法律行动。I believe this is the only way to get this matter settled.我相信这是解决这个问题的唯一办法。Please make the adjustment to my

45、 bill.请重新核对我的账单。It is too bad this unfortunate accident occurred. Otherwise, I was very pleased with your service.这种不幸的发生实在令人遗憾，你们的服务本来还是很令我满意的。I will have to refer this matter to my attorney.我将不得不把此事移交我的律师处理。I am glad to see what you can do to rectify this situation.关于您将如何扭转这个局面，我拭目以待。I urge you to

46、 reconsider your consideration.我请求您重新考虑您的决定。I would be grateful if you would ensure that the same thing does not happen again.如果您能保证这样的事情不再发生，我将不胜感激。If you could find time to let us know, it would set our minds at rest.如果您能在百忙之中抽出时间通知我们，我们将感到非常欣慰。I am reluctant to take the matter up elsewhere and ho

47、pe that you will be able to let me have some explanation of the incident.我不愿意就此事在寻找其他解决途径，而希望您可以就整个事件给我一个解释。A time for further discussion on this issue can be arranged either by telephoning me at 1345 6789 or writing to me via the address可以通过给我打电话（1345 6789）或者写信（地址是）来安排进一步商讨这个问题的时间。I hope we can wor

48、k something out to our mutual benefit.我希望我们可以找出符合双方利益的方案。Your agreement to the suggested course of action will be appreciated.若您认同所提议的做法，我们将表示感激。Your comments will be appreciated.我们对您的意见表示感激。I would like to discuss this matter with you further. Please contact me at 021 047 564. I look forward to res

49、olving this with you.我希望进一步和您讨论这一问题。请电话与我联系（021 047 564）。 我期待与您共同解决这个问题。I believe this matter can be resolved quickly and look forward to your early reply.我相信这个问题可以很快得到解决。期望您尽早答复。Please let me know what you propose in relation to this issue as soon as possible.请尽快让我知道您对于此事的提议。I am sorry to write to

50、you in this manner and I hope that you will not be offended.我很抱歉用这种方式给您写信，希望不会给您带来任何不快。If this matter is not put right soon. I fear it could have serious consequences.如果这个问题不能很快得到妥善处理，我担心会有严重的后果。I await your reply and trust that it will contain an explanation that some mistakes have made by your com

51、pany.我期待您的答复。我相信您的答复会包含一个关于贵公司所犯错误的解释。I would like to stress that I will not tolerate a situation like this.我想强调的一点是，我不会再容忍这类似情形的发生。I trust that you will be able to correct these matters without delay and that no further action will be necessary on my part.我相信您可以毫不拖延地处理此事，而且不需要我采取任何进一步的行动。I understa

52、nd that my rights are covered by laws and I am looking to your company for a return of the price paid within 14 days.我知道我的权益受到法律的保护，我等待着贵公司在14日内全额退款。I would be glad of a reply without further delay, or I may have to consider legal action.我很乐意接到您的及时答复，否则，我或许不得不采取法律行动。I am wondering if it would be pos

53、sible for us to meet and discuss the situation.我想知道我们是否可以见面并商讨现在的情形。I hope we can meet and get it sorted out very soon.我希望我们可以尽快见面并解决此事。I trust that we can resolve this matter quickly and amicably.我相信我们可以迅速、友好地解决这一问题。If I do not hear from you within the next seven days, I will have no option but to

54、go the city council to have my complaint heard.如果在未来的七日之内不能收到您的答复，我别无他选，而只能去市委员会投诉。I am sure you will understand that this problem is causing me considerable inconvenience and expense, and I am anxious to have it settled as soon as possible.我肯定您会理解这个问题正在给我造成的极大不便和损失。我急切地想要尽快解决这个问题。I look forward to

55、receiving a replacement as soon as possible.我期待着尽快收到调换品。I think that 300 dollars would be a reasonable sum of compensation and I look forward to receiving your cheque.我相信300元是比较合理的赔偿额度。我期待着受到您的支票。1 抱怨产品spendspendv. 花费，浪费，度过taskt:skn. 工作，任务; vt. 交给某人（任务)boughtb:tadj. 买来的; 动词buy的过去式和过去分词形式washingwiadj. 洗衣服用的，清洗用的; n. 洗涤machinemi:nn. 机器，机械装置; vt. 以机器制造foundfaundadj. 找回的; n. 食宿damageddmiddadj. 被损坏的; 动词damage的过去式和过去分词damagedmidn. 毁坏，损害，损失; vt. 损害，毁坏seriouslysirisliadv. 认真地，严肃地，严重地entangleintg