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1、q ebiz service & solutions10%15%20%55%2004web service & solution ebiz consultingsi service & solution network integration44.9%2.3%9.4%15.9%15.4%12.3% : 50%15%10%10%15%30%20%30%7%10%5%scmscmcmscmsermermerperpkmskmshrmhrm scm (supply chain management)20042003 erm (enterprise resource management) : it

2、it 1010 2020 5050 100100 100100 43%24%22%6%4%100100 (845(845 ) )20%34%40%1010 (4,159(4,159 ) )5 5 1010 100100 200200 200200 30%30%40%50%( ( : %): %)10010080806060404020200 01234cmscmsgw/kmsgw/kmspmspmsscmscm19961997199819992000200145045040040035035030030025025020020015015010010050500 0(:) : 94697398

3、91,0781,1101,195199719981999200020012002( () )( (/ /) ): 4,0003,0002,0001,00020022003200420052006( : )5,0005,0006,8006,8005,5005,5008,0008,0006,5006,5005,500extensionfront endback end b2c / e-community / cyber ir b2c / e-community / cyber ir web business / e-marketing web business / e-marketing syst

4、em (hw) / network(lan,wan) system (hw) / network(lan,wan) solutions / applications solutions / applications9,0009,0005,0005,0004,5004,5007,5007,500product10,00020,000solution(21,626)(21,626)(18,122)(18,122)(9,807)(9,807)(7,984)(7,984)(7,467)(7,467)(10,266)(10,266)(14,073)(14,073)(7,810)(7,810)erpcrm

5、/dwkms/gwedmswcmsmailingcommunityb2b fax( (: : ) ) :199920002001200220032004200520062007(: ):924:7426116619523836961192413373505515385435616457428621,0071,3001,2001,1001,000900800700600500400300200100228228242420204141595967674040525213413417417473731371372282283103101621622 26 61010117117166166 :16

6、% :16.6%: kisdi4001,0009 it s/w, soc tvpost-pc,s/w,2002200720022007itit1009080706050403020100240200160120804001431234567891011133154157147157154153171190186itit(:): 34.727.720.812.916.210.018.227.426.731.324.7( (: :) ) 2003 2004 20051,0001,000500500 1,50020%12%6004003005001,00015%:800700600500400300

7、2001000-100-200-300-400199920002001200220032004200520062007182475730-34-192-305-343-385-289:924:742(: )2001200220034007001,500250valuevalueprofitprofit3505002,000(:)2004700cmsgw/kmserpcrm/dwumseipscmpmscmssupplierscustomers: ibmtechnology & communications infrastructureebiz solutionsebiz integration

8、ebiz strategyb2eb2bb2cb2mproduct leadershiprelationship managemente-business transformationbusinessscme-automationpabxe-marketerpmesibsedmsgroup dgwhrmkmseiperme-ipsemployeecustomercrm : customer relationship managementanalyticalcrmcollaborativecrmoperationalcrmdata warehousingintegrationcrmcrm cust

9、omercustomercustomercustomercustomercustomerq q q scmsystemekp/eipsystemcrmsystem supply chain integration enterprise knowledge information portal customer db integration : : informationportalegstransactioninformationegsegstransactionportale-gov. serviceintegrationeuropeasian. americas. americaocean

10、iaafricascmscmerperpekp/eipekp/eipeuropeasias. americaoceaniaafricalos angelesartcompt(america), inc.tel : 1-714-999-8990 fax : 1-754-999-9901n. america ebiz sector & solutionl l esolution lifesysteminformationcommunicationtechnovillage/ / / / / / /mail+sms+faxmail+sms+fax+ + db /e-marketinge-crme-m

11、arketplacescmsuppliercustomersuppliercustomer , , order fulfillmentorder fulfillment e-business e-business value chainvalue chainconsultingconsultingmarketingmarketingcontentscontentsflashflashdesigndesigncodingcodingctictiumsumsmailingmailingserverserverd/bd/bcreativecreativeinteractioninteractions

12、ystemsystemebiz integrationstrategystrategysoppingsoppingecrmecrmirmirmvoc/voc/rmsrmse-e- learning learning interactive full service ebizebiz, , esolutionesolutionq ebusiness ebusiness transformation transformationsuppliersuppliersupplierstockholderemployeeson-lineoff-linescmerpipseip/kms/gwirm/rms/

13、prmwebsitecrm/cppartnersqebizebiz total service total serviceebizstrategyebizoperationebizconsultingplanningcontentssolutionebizbuildingmarketingebiztotal serviceq ecompany scm/ipsdw/crmcustomerstockholdersupplierecompanyirm/risgw/kmserp/eippacserpcrmeipmailingb2emallintegrationdevelopersweb service

14、enterprisesolutionbusiness fields : si development & solutionssm musi muni mur&d muebizebiztotal servicetotal serviceq ebiz ebiz total service total service data integrationenterprise crmecrmdata warehousing/integrationweb logdatadata basetransactiondata customerprofileq e-crmservice sales crmcrmdat

15、a warehousing/integrationsmschannelweb faxchannelemailchannelweb sitechannelpost channelconsumerinvestorpurchaser analystthe pressclubmarketing customer interaction platformsinteraction management infrastructurecustomer acustomer bcustomer csupplier a supplier bsupplier c55%15%20%10%q ebiz solutions

16、 & serviceinternet areabsp areasi areani areae-maile-mailedmsedmsgwgwkmskms2( )erp1 ( )crmscme-planninge-planningq office management systemdw/e-crm / crm e-marketplacescmelsgw/kmserpcmsmanagement& businessb2bmarketplaceipseip/ekppmspartner & suppliercustomerb2eb2cb2mq ebiz sector & solutions55%15%20

17、%10%ecrmwcmsirm/prmmailingmesctipabxibs network integration automation system enterprise networkcrm/dweip/ekperp/scmgw/kms si consulting si development si management web consulting web development web managementq ebiz solutions & serviceweb si areasi areani areasystem area2004 consultingesolution200

18、4web building web integration web integration publishing publishing db generation db generationweb designinternet areabsp areasi areani area55%15%20%10%consulting for ebizestrategy consulting.emanagement consultingebusiness restructure consultinge-crm,e-marketing consultinge-solution/ e-infra/ e-inf

19、rasi consulting & managementnetwork integration /automation systemit development & management e-supply chain managemente-customer relationship managemente-biz transformationsystem- , - - - supply chain e-supply chain managemente-customer relationship managemente-biz transformationsystem- , - - - sup

20、ply chain e-crm functione-crm functione-customer relationship management adaptation analysisdata gatheringq ebiz ebiz solution solution analysisanalysis _ _e-crm e-crm / / , , ebiz consulting e-marketing & promotion ecreative & contents ebizebiztotal total serviceservice ebiz si & solutions46%22%19%

21、source:executive issues survey ceo global business studythe alexander group, incorporated, 7%6%l ?1 1 2 2 3 3 4 4 / / 5 5 restructuringrestructuring6 6 7 7 (globalization) (globalization) 8 8 9 9 (geopolitical) (geopolitical) 1 1 2 2 3 3 4 4 5 5 6 6 7 7 restructuringrestructuring8 8 (globalization)

22、(globalization) 9 9 (value-added supplier relationships)(value-added supplier relationships) 1. ( ( ) ) ? ? ? ? sitesite ? ? sitesite sitesite ( ( , , ) ) ? ? / / ? ? ? ? ? ? ? ?q q q q q q q 1. ( ( ) ) ? ? ? ? sitesite ? ? sitesite sitesite ( ( , , ) ) ? ? / / ? ? ? ? ? ? ? ?q q q q q q q 123 l 90

23、l : 60% ( 80 90% )l l : 40% web agency service domainweb ciweb designweb applicatione-business consultingmarket analysise-marketinge-crme-marketplacescmsuppliercustomersuppliercustomer , , order fulfillmentorder fulfillment e-business e-business value chainvalue chainq ecompany scm/ipsdw/crmcustomer

24、stockholdersupplierecompanyirm/risgw/kmserp/eip data integrationenterprise crmecrmdata warehousing/integrationweb logdatadata basetransactiondata customerprofilepacserpcrmeipmailingb2emallintegrationdevelopersweb serviceenterprisesolutionbusiness fields : si development & solutionsq ebusiness ebusin

25、ess transformation transformationsuppliersuppliersupplierstockholderemployeeson-lineoff-linescmerpipseip/kms/gwirm/rms/prmwebsitecrm/cppartnersqebizebiz total service total serviceebizstrategyebizoperationebizconsultingplanningcontentssolutionmarketingebizbuildingebiztotal servicesm musi muni mur&d

26、muebizebiztotal servicetotal serviceq ebiz ebiz total service total servicecrmforecasting, opportunity management,configuration,generation forecasting, customer carespare managementforecastingpersonalizationcampaign managementmarketing encyclopediaerpcmsscmeipestrategyq solution & service solution &

27、 service - si development & solutionsmarketingsalesservicescustomer acustomer bcustomer csupplier a supplier bsupplier c55%15%20%10%q ebiz solutions & serviceinternet areabsp areasi areani areae-maile-mailedmsedmsgwgwkmskms2( )erp1 ( )crmscme-planninge-planningq office management systemsi areani are

28、asolution areasm areainternet arear&d areaconsulting areaq si business areaq si consultingq si development q si managementq n/w managementq new technologyqnetwork integration - network consulting - network integration - network managementinnovationoperationoptimizationbusiness & it strategysupply ch

29、ain executionq ebiz ebiz enterprise management enterprise managementsuppliercustomerecompanypartnerstockholderemployeeipsscmirmprme-marketinggw+kmsedmsbuy sidesell sideerpeipe-business sector & solutionsstrategycontentssolution() ebiz integration branding & identityq summary- q 2 2 () / : 100 / : 10

30、 / ()l off-line on-line business l l wcms e-crm 1. 7 ( ) 2. web solution off line business on line business visionmissionplanning1. summary- - : one-stop service10%10%5%5%bsp it consulting it development it management n/w management new technologywireless internetweb contentsweb mailingweb siq ebiz

31、solutions & servicebsp areainternet areasi areani areaconsulting areabsp mu :bsp mu :(business service provider management unit)q 2123 l 90 l : 60% ( 80 90% )l l : 40%customerpartnershareholderemployee service sell production supplymaterial q e-business solutionsscme-pmskms/gwedmscrm/e-crme-marketpl

32、acecmserpeipe-marketing web site web site 2003 2004eipe-biz siweb siweb 2005 ebiz planning ebiz integration e-package/solution e-learning solution e-total marketing web identity web contents web promotion web applications web si planning web system integration sms / efax / mailing ecrm / irm / cms e

33、-marketing(prm) web si & esolution web si & esolution e-biz total solutione-biz total solutionebiz value q ebiz transformation publishinteracttransactintegrate customer information access hse communication customer and technical support supplier relationship management electronic order to cash elect

34、ronic procurement supplier bidding & selection integrated planning and forecasting integrated plant management: q e-business _fulfill demandq website strategy website strategysite esite bsite hsite fsite asite ge-biz transformationas isto besite csite dstrategy and implementatione-shoppinginformatio

35、nebusinessbusiness function & strategyq proposal proposal- web site system value2003200420052006q / / q q q e-branding e-branding q b2b / b2e b2b / b2e q web web (eip(eip) )q personalization(e-crm / dm ) personalization(e-crm / dm )e-biz 1 12 23 3q branding & identity (web ci)branding & identity (we

36、b ci)q businessbusiness q / / (site concept(site concept) )q system & solutions system & solutions himart2. . , , v ?strategycontentssolution() ebiz q summary- integration branding & identityq e-business convergenceindustry transformationvalue chainintegration channel enhancementdevelopmentimplement

37、ationevaluationdesignanalysis : pwcebiz transformationsales teamsystem teamconsultingteamsi mu networkteamautomationsystemteamenterprisenetworkteamni muebizcrmeipr&dq ebiz collaboration networkeoffice econsultingeventureesolutionecompanyq business domain business domain ebiz strategy consulting. ebi

38、z management consulting ebiz restructure consulting ecrm(web call center) ecommunity efax(dial fax) eirm wcms real estate portal network swap service internet fax tour portal internet broadcasting community portal edms groupware enterprise knowledge internet purchasing system solution development30%

39、60%30%60%customercustomersuppliersupplierloyaltysystem integration ecrm irm prm solution developmentapplication web db integration mobile application customer integratedhome pagesystemsolution e-branding web style guide on-line marketing db/web server multimedia server wireless/security e-crm e-mark

40、eting wcms .q e-business transformation q eoffice eoffice solution planning solution planning q q q q . .q ( () )q q / / q . .q q q q q q q q . .45%15%5%35% . .kmseisedmsscmcrmsolution & service - si development & solutionsgwerphow convenient would it be, if we can view all the numerous information

41、scattered on the internet,such as intranet, groupware,(erp),(crm),(scm) gathered in single screen?q ebiz solution ecrm200320042002smscmspms eiperpscmelectronic decision making e-maile-boardschedule managementmisname card managementcareermanagementhumanrelationship managementsurveymessengergweagleoff

42、iceq solution & service - solution & service - eagleofficehow to reach online user and provide customised in-depth product information?how to sell products and process ordersover the web?what are new offerings, unique to the web?how to revolutionise business models andshift value creation?product/se

43、rvice innovationbusiness model innovationmarketing innovationchannel innovationsource : arthur d.littleq ebusiness ebusiness perspective perspective( e-business )channel enhancementvalue chain integrationconvergenceindustry transformation win-winwin-win ( (: : ) ) , , : pwcqq ebusiness si mu busines

44、s fieldsbusiness fields : si mu q organizationplanning & publicsupporting teampresident & ceo cs team biz 1 team biz 2 team biz 3 team sales 1 team sales 2 team si system team si develop team sales 1 team sales 2 team automation team network team consulting 1 team consulting 2 team consulting 3 team

45、 ebiz team solution teamsi muinfra muconsulting mur&d mubsp muq organization infra mu sales 1 team sales 2 team automation team network team consulting mu consulting 1 team consulting 2 team consulting 3 team r&d ebiz team mbiz team si mu sales 1 team sales 2 team si system team si develop team bsp

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