实用英语之电话英语：帮你学电话英语

1、实用英语之 英语：帮你学 英语Using the TelephoneMaking telephone calls is an important part a secretary''s work. When Mr Shelli wants to speak to someone on the telephone, Maria gets the call for him. Today Mr Shelli wants to talk to. Mr Kola of the National Bank. Here he is asking Maria to get the call f

2、or him.MR SHELLI: I''d like to speak to Mr Kola of the National Bank, would you get him on the phone,please?MARIA: Certainly, I''ll do it at once, Mr Shelli. (TO HERSELF) Now what''s Mr Kola''s number? Ah,here it is . five, three, zero,double six. (LIFTS PHONE)ROSE: S

3、witchboard, can I help you?MARIA: Good morning, Rose. Maria here.Could I have an outside line,please?Good morning, Rose. Maria here.Could I have an outside line,please?ROSE: Oh, hello, Maria. Hold the line a moment.(DIALLING)There you are, you''ve an outside line now, you can hear the dialli

4、ng tone.MARIA: Thank you. (TO HERSELF) Five, three, zero, six, six.(RINGING)Thank you. (TO HERSELF) Five, three, zero, six, six. (RINGING)2ND OPERATOR: National Bank.Good morning,can I help you?MARIA: Good morning, would you put me through to Mr Kola please?Good morning, would you put me through to

5、Mr Kola please?2ND OPERATOR: MR Kola? Certainly. Who''s calling him?MARIA:Mr Shelli of Modern Office Limited would like to speak to him.2ND OPERATOR: Thank you. Hold the line, please. (PHONE)MR KOLA: Kola speaking.2ND OPERATOR: Good morning, Mr Kola. I have a call for you from Mr Shelli of M

6、odern Office Limited.MARIA: Mr Kola?Mr Kola?MR KOLA: Kola speaking.MARIA:Oh, good morning, Mr Kola. Mr Shelli is calling you. Would you hold the line a moment please. I''ll hand you over. Mr Shelli?MR SHELLI: Yes?Yes?MARIA: Mr Kola''s on the line now, Mr Shelli. Will you take it in h

7、ere please?Mr Kola''s on the line now, Mr Shelli. Will you take it in here please?MR SHELLI:Thank you Maria. Hello, is that Mr Kola?MR KOLA: Good morning, Mr Shelli.MR SHELLI: Ah, good morning, Mr Kola, how are you?Ah, good morning, Mr Kola, how are you?MR KOLA: Fine, thanks, and you?MR SHEL

8、LI: Very well, thank you.Very well, thank you.MR KOLA: I''m glad to hear it. Well, what can I do for you, Mr Shelli?MR SHELLI: Well, I''m going to Europe next week and I''d like some travellers cheques. 7,000 dollars say.Well, I''m going to Europe next week and I'

9、'd like some travellers cheques. 7,000 dollars say.MR KOLA: 7,000 dollars. Yes certainly I can fix that for you.So you''re going to Europe, are you?注释：switchboard 交换机、总机an outside line 外线dialling tone 的拨号音travellers''cheques 旅行支票to fix 办理、解决to book a call 预约 international operato

10、r国际 话务员a personal call 受话人直接通话的 MR KOLA: Thank you, Operator, put him through, please.Word是学生和职场人士最常用的一款办公软件之一，99.99% 的人知道它，但其实，这个软件背后，还有一大批隐藏技能你不知道。掌握他们，你将开启新世界的大门。Tab+Enter,在编过号以后，会自动编号段落Ctrl + D 调出字体栏，配合 Tab+Enter 全键盘操作吧Ctrl + L 左对齐， Ctrl + R 右对齐， Ctrl + E 居中Ctrl + F 查找，Ctrl + H 替换。然后关于替换，里面又大有学问！有时候Word文档中有许多多余的空行需要删除，这个时候我们可以完全可以用查找替换来轻松解决。翻开 编辑菜单中的 替换对话框，把光标定位在 查找内容输入框中，单击 高级按钮，选