[原创]防损部岗位职责及操作要求一、防损部岗位职责

1、原创防损部岗位职责及操作要求一、防损部岗位职责(1) function 1, responsible for the security and prevention of goods and property equipment in the whole shopping mall; take charge of the security work throughout the shopping mall: maintain the normal business, order and personnel safety of the shopping mal1. 2, according to

2、 the prescribed procedures to deal with commodity damage, loss, theft and other matters; responsible for shopping malls equipment and merchandise safety 3, patrol the entire mall business premises, prevent stolen goods, and tracking suspicious personnel are responsible for cashier theft; collection,

3、 payment security; focus on the prevention of employee theft problem 4, responsible for the import and export of goods goods channel inspection documents including receipt verification and collection of single security； 5, in a timely manner to deal with all kinds of emergencies, such as fire, robbe

4、ry, theft, fighting, trouble making and other illegal activities within the scope of the shopping mall 6, responsible for parking vehicle control and management, to ensure the safety of the customer's vehicles; do night shopping mall vigilance patrols 7, responsible for staff discipline supervis

5、ion, such as dress, etiquette and other 8 major promotion activities and the order of the meeting maintenance(two) theft case 1, captured suspects immediately brought to the security department for processing, and request to help colleagues 2, the thief should be handled by the squad leader and abov

6、e personnel women must have female security guards on the spot. 3, determine the nature of theft, courtesy of the suspect himself to take out dirt do not search or assault, such as the suspect refused to cooperate, but daniel and not explicitly of luck 4, the suspect admitted stealing, fill in the &

7、quot;commodity theft processing registration formz，, the suspect signed a letter of punishment 5, notify their friends or relatives with a fine to the mall to bring people to pay. 6, notify minors of their parents, light treatment, focusing on education. 7, a criterion for ''stealing a penal

8、ty ten" at 10 times the price of commodities 8. pay a fine to the finance department 9, the theft of processed data classification, theft of personnel to take photographs, fill in the characteristics of information. 10, refuses to recognize or deny punishment personnel to the police station. 11

9、, to detenuine no crime, to make it quick to apologize, apologize fast, quick compensation. (three) the breakage process, the 1 concepts: the reported loss caused by non-human factors of natural damage can be regarded as the square loss, such as causing problems of freezer frozen damage, rat bite an

10、d supermarket purchases and sales of goods over the shelf life of goods 2, non reporting loss reason: that human factors cause damage, such newspaper losses must be held responsible for the parties and compensation; 2. 1, the goods exceed the shelf life, and the responsible person did not return or

11、reported in time.2. 2. the tally clerk was damaged in the tally process. 2. 3, the inspector in the process of a small number or damage 2.4, customers in the selection process of damage, by the customer to pay. 3, the processing flow: 3. 1, fill in the ''commodity newspaper loss application

12、form 3.2, regional managers and business personnel to be tested to determine responsibility3. 3, security guard proved to confirm the signing. 3.4, non reported loss of reason by security "fill breakage responsibility/，in triplicate, submitted to the executive department, financial department a

13、nd sales department 3.5, from the business department, business department and security department to monitor the destruction or internal processingtwo, the security department supervisor in 1, business manager under the leadership of the organization for security department responsibilities.2, the

14、formulation of the work plan of the security guard and security staff management, training, supervision and assessment 3, supervision inspection of each class value including police chagang night zhashao. 4, the sudden incident, personally on-site processing command 5. perform other business assigne

15、d by the comp an y. three, security guard duties1, obey instructions 2. work in accordance with the requirements and responsibilities of the position. 3, familiar with the mall security, anti-theft, fire protection systems and methods of use 4, resolutely handle the problems in the mall, and find th

16、at suspicious persons should be politely interrogated or monitored. 5, in case of emergency, immediately, a critical moment to stand up, linweibuju. four, the mall entrance gang 1, mainly responsible for the maintenance of the mall staff, politely declined light bladder guests, smoking pets, disheve

17、led and mental disorders in patients with beggars2, protect the entrance and exit of the market unimpeded, in crowded, urgent need to divert people, so as to avoid accidents3, to maintain good order around the door, found undesirable to stop trouble, or sent to the public security organs, and prompt

18、ly report to the company leader 4, prohibit all employees from the main entrance to and from work five, staff aisle 1, check the work carried by employees 2. supervise employee attendance 3, check and refuse to wear the cloth business card salesman into the mal1. 4, to prevent employees from leaving

19、 the shopping mall without reason. for work needs to be registered or with an employee，s exit permit 5, stop employees with large bags, work related items into the shopping mal 1. 6 when the cashier is off duty, he must be released on the day of the bill of payment six, the supermarket cashier and e

20、xit 1, key protection cashier security and maintenance cashier order 2, pay close attention to the cash register dynamic, find suspicious cases timely processing or report, to prevent customers do not pay or less pay. 3, to maintain a high degree of vigilance, attention to customer dynamics, key con

21、trol, personnel found suspicious appearance and movements, prevent theft, theft and robbery. post 4, monitoring the cashier, the cashier post shall be subject to the approval and leave as security guard report 5. after class, work with cashier to finance department 6, prohibit suppliers, replenishme

22、nt goods without factual admission otc 7. guide the customer into the supermarket from the supermarket entrance 8, stop customers with beverages, food and other similar products sold in supermarkets into the supermarket 9. for customers who carry large bags and company bags, please deposit them seve

23、n、 parking lot 1, responsible for the command and management of parking vehicles in the shopping mall, and maintain the traffic order of the square 2 due diligence, good care of the vehicle, to prevent the vehicle from being stolen, found suspicious appearance and movements personnel should take the

24、 initiative to inventory. 3. take care of the company，s promotional facilities at the mall and help maintain order 4. find out the problem and report it to the supervisor in time eight, parking lot hillock 1, maintain vehicle parking order, enter this field of vehicles, according to the designated l

25、ocation parking 2, directing access to this vehicle, shall not rush to prevent collision accidents 3, pay attention to safety, stop smoking in the parking area and dischargeexplosive dangerous things 4, due to good care vehicles, to prevent the vehicle from being stolen, found suspicious appearance

26、and movements personnel should take the initiative to inventory.nine, shopping malls inspection post 1, grasp and understand the security situation of the mall, assist floor manager, supervisor to supervise employees to hand over ''employee handbook and ，zrules and regulationsz， 2, the theft

27、 and destruction of goods and other bad behavior in a timely manner to track down, stop and capture 3, pay attention to the status of cleaners 4, supervise the cashier whether to collect privately, always pay attention to the cash register signs, work escort cashier payment. 5, prevent robbery, clea

28、r key protection inspection sites (cashier area, office, power distribution room, etc)，often check doors and windows, door locks, equipment, power supply, wire, alarm system identify unsafe problems, take decisive actions and report prompt 1 y. 6, in case of emergency, immediately, a critical moment

29、 to stand up, linweibuju. ten, night post: shopping malls around 1, fully responsible for night shopping mall security work, to prevent shopping items stolen or damaged. 2. pay close attention to all entrances and exits and check door locks. 3, take the initiative to inspect the shopping mall around

30、 the situation, in case of abnormal circumstances, timely reporting and supervision. 4, once an accident occurs, immediately handle and report, request support 5. responsible for opening and closing of shopping malls ten, the duty rules (a) early 1, 7:30 to attend the meeting, check the security gua

31、rd，s spirit, and understand the night shift work, solve the problems left over from the night, and to monitor the personnel on duty allocation in place 2, 7:45 on time to open the staff passage, put cleaners in to, and pay attention to cleaning operations when cleaning check whether the fire passage

32、 is unblocked and whether the fire fighting equipment is in good condition 3, 8:00 sales began to punch, staff channel security guard to check whether the staff wear overalls, wearing the badge 4, 8:15, each post staff began to roll call, arrangements for attention in place, floor managers began ful

33、l inspections staff access, leaving one person to supervise and check, 5, 8:30, on time to open all the doors, ready to greet customers put customers on the market and open all exits. 6, 8:30 on time to put customers approach, open all security channels 7. supervise the succession attendance 8, 15:3

34、0 staff leave work supervision, inspection work staff to carry goods and provide assistance to the cashier to pay business models in a timely manner to the early financial department, the cashier with a single payment release 9, 18:45 night workers in monitor under the leadership of the store and ma

35、ke ready for the comprehensive inspection of succession. the staff left before the problem to the evening, night workers did not arrive, will be allowed to work 10, 19:00 shift on time, and good diary on duty, the two sides signed the squad leader (two) 1 evening, 19:00 duty, monitor fire safety che

36、ck to the mall, to assist in the supervision of funds in a timely manner to the cashier to pay business on financial department 2, 20:15 prohibit customers in place of all players in the clearance 3, 20:30, on time, lock the access door, all safe access assist cashier to pay the business section of

37、the staff channelinspection work staff gang to carry goods on duty, supervision of staff leave the cashier with a single payment 4, 20:35 on clearance (clearance personnel in addition to the rest of the day, every day a quasi employees leave something may notparticipate in the rest of the clearance)

38、 must be 10 minutes in advance to the mall in clearance5, 20:40 fully cleared when the mall dead, all clear, all personnel from the channel from the staff, the staff channel closed. 6, the control room 24 hours can not be broken post, monitor mall external and internal situation, found in a timely m

39、anner with a walkie talkie and each post duty security guard contact, rapid response, identify the reasons for timely treatment 7, strengthen the night shopping malls, uninterrupted inspection of the surrounding area, found that the situation in a timely manner coordinated treatment eleven, polite s

40、ervice terms (1) polite service terms fifty, 1, please!2, hello! 3, welcome 4, waiting 5, long time no return. 6.7, visit 8, please 9, please? 10, please come in! 11 please sit down! 12, thank you! 13, bye bye! 14, r m sorry. 15, excuse me. 16, r m sorry! 17, please forgive me. 18, no problem! 19, d

41、o not mention it! 20, don，t mention it! 21. just a moment, please 22, please advise 23, please be careful! 24, please take a good walk 25, this way, please 26, you first 27, please tell me 28, you may rest assured! 29, please pay more attention. 30, please follow me. 31. welcome to our hotel! 32. we

42、lcome to visit us next time! 33, please do not worry. 34. speak slowly, please 35. thank you for waiting! 36, i'm sorry to trouble you. 37, i hope you will be satisfied! 38, please say it again. 41 what can i do for you? 42. i'd be happy to serve you! 39. what can i do for you? 40, are you l

43、ooking for someone? 43, this is what i should do. 44. tell me what you want 45 i' 11 try my best to help you. 46, i' 11 help you think of a way. 47, please feel free to contact us. 4& please give more valuable advice! 49, do not understand where you try to ask 50, your needs are my respo

44、nsibility. 51, i'm sorry, we cn't park here please park your car in the parking lot. thanks for your cooperation (correction of violation of the first salute) (two) etiquette and civilized language 1, customers ask for directions, you must salute, with a polite tone to the other side of the

45、site2, the value of the post in charge of the leadership, above the floor manager, general manager and other departments of the company manager zhagang or by post on duty, should be saluted3, according to the provisions of security guard uniform, do not wear slippers, enter the office before the two

46、 door, shouting "report 4, without permission, shall not be allowed to browse through office information or desk documents 5, meet customers, merehants through the post, smile, and say hello; as a result of things with the merchant, the customer should advance exchanges, salute 6, when customer

47、s, merchants and employees carry bags out of the shopping mall, they should politely say: "hello sir (madam), please open your bag for inspection, " the inspection concluded and said, ，zthank you for your cooperation. 7, the other did not release a single invoice or shipment of goods, requ

48、est the other party to return to the issue, to be polite to say: "i'm sorry, bother you to return, will release a single commodity * * “，we do, is to protect the property market is not affected by the loss ” if we don，t, it incompetent leadership would punish us, please mr. (miss), the othe

49、r from the release of a single understanding，/ should be said "thank you for your cooperatiort. 8, vehicle luantingluanfang, security guard walked to the front of the vehicle (front) salute to the driver after,politely say, "sir (madam), you can，t park here please leave your car at xx. tha

50、nk you for your cooperation. if they do not lisle n to comma nd advice, said: z，mr (miss) really feel shy, you can，t stop, we do this to hello, if other vehicles damaged your car (by others draw bad your vehicle) we also have the responsibility, " "if you park your car here, our leadership

51、 we see, will criticize us, please understand our difficulties" at the same time should salute(three) salute application: a above) department manager leadership; b) the leadership of the company staff: c) superior public security organ of the staff; d) to the mall to check, to inspect the work

52、of leaders and entourage; e) to the mall shopping guide customer inquiries: f) to ask the customer area; g the security department supervisor to monitor), post zhagang zhashao; h) to correct the violations; requirements: a) to maintain good posture, standing on the basis of general salute salute to

53、the standard b), accompanied by the leadership staff, leading to the post before the inspection visit from 3-5 meters salute, wait until after the recipient of the staff can customer inquiries libi; distance is near, can take a step back to the customer.document f1ow and storage1, go out card:(1) th

54、e relevant director shall sign the relevant certificate or promoter when opening the permit and signing it.(2) the goods out with out card out, check the release of loss prevention sign.(3) ming insurance will be handed over to supervisor every day, back door will be handed in once a month and bound

55、 neatly.2, buy sales list:a, audited bills (paid bills, non bills of lading)supermarket wholesale sales orderoperator: tabulation time: payment method receivableodd number: single status: date of audit:customer: no: audit:position: order number: salesman:promotion commodity code, name, specification

56、, unit, number, quantity, including tax, unit price, tax amountremarks: total number: tax amount:cashier sealofficial seal of financial settlementsecurity guard check number, bar code, a financial receipt chapter, financial seal and datecheck the delivery, the goods have been sent up to cover"

57、chapter, sign the name and date of loss prevention.every day to do the registration loss prevention supervisoraccounting, finance receipt for later check.b unaudited form (unpaid)supermarket wholesale sales orderoperator: tabulation time: payment method, goods to the settlementodd number: single sta

58、tus: signature of not audited manager:customer: position: group sales:promotion commodity code, name, specification, unit, number, quantity, including tax, unit price, tax amountremarks: total number: tax amount:group sales chaptersecurity guard check leadership signature, sales staff signature, gro

59、up purchase group purchase chapteraccording to the contents of the document (quantity, bar code, check carefully), delivery.the goods have been sent up to cover chapter "sign full name and date of loss prevention.ac loss prevention supervisor completes the registration account, do the follow-up work3, commodity exchange form:exchange commodity relations day and monthcode bar code description quantity pricecustomer name: tel: address: chief desk staff: head: secur