Logistics-Professional-English-Training(物流专业英语培训)

1、Logistics Professional English TrainingDepartment: Class:Group:Members: Date:2019.6.12-6.17第 34 页ContentsTraining 1：Simulated Company3Task1：Red Apple Furniture Introduced3Task2：Introduction to NEW FLY Originality Corporation4Task3：Red Apple Furniture Company Pro5Training 2：How to Establish the Busin

2、ess Relationship8Task4：Establish Business Relationships Letter8Task5：Reply9Training 3：Enquiries、Offers、Counter-offers、Counter-counter Offers、Accept and Order Letters10Task6：An Enquiry10Task7：Offer11Task8：A Counter-offer12Task9：A Counter- counter Offer13Task10：Acceptance14Task11：An Order15Task12：Acce

3、pt the Offer16Task13：Order Confirmation17Training 4：Letters of contract Performance18Task14：An amendment of L/C18Task15：A Reply to the Amendment of L/C19Task16：Urging Shipment20Task17：Proposing Shipment21Task18：Sales Contract22Training 5：Complain and Dispose24Task19：Complaints of Short Delivery24Tas

4、k20：Settlement of Claim25Training 1：Simulated CompanyTask1：Red Apple Furniture IntroducedRed Apple Furniture Company founded in 1981 in Hong Kong, 1987 in shenzhen, shenzhen set up production base in 1993 and started to domestic sales. Specializing in high-grade board type furniture, sofa bed cotton

5、-padded mattress and the research and development, the production and management, the registered capital of hk $71.5 million, the total assets of 530 million yuan, is the most domestic scale of furniture production enterprise one of. IntroductionRed apple furniture company goal is to let more people

6、 can use high quality furniture. Now the "red apple" is already a consumer recognized superior quality and reasonable price of brand-name products. I company "red apple" furniture style is contracted and contemporary, product type to be complete, materials selected, the craft kee

7、ps improving, DuoNian to the idea of adhering to and ongoing aggressive won the honors.Furniture mattressRed apple furniture products can be divided into two series, is a furniture series is a mattress series. Furniture series main according to the material of products to divide, basically have blac

8、k walnut, cherry, furniture furniture, maple wood furniture, children's furniture, black oak furniture, white oak furniture, red cherry furniture, sofa, bed is tasted, the mattress furniture series include red apple mattress, red apple bamboo mat, hotel.Address: 24, Zhongshandadao Rode, Shenzhen

9、,FujianZip code: 201933Tel: Fax:Web: E-mail: Task2：Introduction to NEW FLY Originality CorporationNEW FLY Originality co.,Ltd. was founded in 2000 Nagoya, 2019 at Shanghai,2019 at Beijing , 2009 at New York . We decide to establish a branch at Tokyo this year. We occupy more than 1000 excellent staf

10、f.Our business mainly covers the creative marketing and planning. According to your needs and your situations, we offer new ideas about marketing and planning to you. Our business is centralized at cities in Japan, America and China, but we also have business abroad. We have a great number of loyal

11、clients all over the world. For further information, please contact your local agent or by ways below:E-mail: Web: Tel: 67-Address: 56, Daban Road, Tokyo, JapanFax: 67-Task3：Red Apple Furniture Company ProfileCheap and fine international famous brand red apple furniture board type furniture is a typ

12、ical representative. "Red Apple" always insist on brand management route is not shake, and the quality of the furniture and design in the intensive cultivation hard, hard. We do like to do "with products of idea, no matter outfit in design, material, production, marketing and service

13、in many aspects, such as strict character overhead, conscientious and meticulous, to achieve perfection.Red apple AP-22 R double bedUnit price USD432.00Key: Comfortable, followIkea, etc, compared with merchants red apple furniture bed has the following advantages. The end of the bed use circular arc

14、 design, don't bump people; The foot of the bed adjustable height (such as 10191 bed); Bed bottom don't bump feet, and convenient clean health; Slope bed screen, accord with human body engineering principles on sat, convenient, comfortable, 10261 bed screen can be adjusted Angle; Flat bed fr

15、ame will not for the size of the mattress and worry;Red apple ZY-036 sofaUnit price USD1283.00Key :The sitting room furniture，Corner sofa，cloth artIkea, etc, compared with merchants red apple furniture sofa has the following advantages: (1). The sofa cushion can exchange, to extend product before an

16、d after service life (such as SF-08, SF, SF-18, SF-20);(2). The seat cushion before after the design of high low, can increase comfort (such as SF-11, SF-16);(3). The sofa cushion and board between the design of a slippery flannelette;(4). In cloth and sponge have increase comfort between the silk c

17、otton design;(5) LvGeJin put on non-marking mat, protect the floor, stability of furniture put position;Red apple A732-34 medium density board bookcaseUnit price USD305.60Key word: Fashionable classical style，Real woodRed apple A732-34 medium density board bookcase store manager is highly recommende

18、d product, the red apple furniture rarely impression is free to move and free combination, of this bookcase creatively the combinations of the freedom to furniture for selling point size (bookcase only about 30 centimeters thickness, average for 40 cm), let small family consumers benefit a lot. Base

19、 material is medium density board, and the surface of the popular white oak stick a skin, a group of cabinet put oneself in another's position on the corner of a hexagon, edge horn basic can all use to space. No shake handshandle also looked extremely simple design, make the whole collocation gl

20、ass door and aluminum alloy products more modern and fashion.Red apple cherry wood bookshelf 722 S-34Unit price USD425.00Key word: Thick solid, CheapRed apple furniture hardware Co., LTD. Is a collection of professional development design, production, sales for the integration of large furniture har

21、dware manufacturers, located in enjoy "furniture" China Dongguan. Companies in the "market-oriented, talent as the basis for innovation as a driving force" thought, the positive development, leading the industry's development.With China's accession to the WTO, the company

22、 do not lose the opportunity to seize the WTO brings the unlimited business opportunities, the company's reform, strengthen the training of workers and expansion of the factory building, set up the dongguan DaLing mountain red apple furniture hardware Co., LTD. Sales headquarters, by many senior

23、 the foreign trade talented person of part of the established. Red apple hardware crew from beginning to insist that "sincere, professional, service, who dare to win" faith ?Red apple A730-60 books setsUnit price USD115.00Key word: Thicksolid, ContractedNow the "red apple" is alr

24、eady a consumer recognized superior quality and reasonable price of brand-name products. I company "red apple" furniture style is contracted and contemporary, product type to be complete, materials selected, the craft keeps improving, DuoNian to the idea of adhering to and ongoing aggressi

25、ve won the honors.Drawer bottom, estimated that only about 5 super thin mm, quality and can't super than. And WenChao use is DTC rail, the three red apple orbit, the drawer is old will not damping slipped out, or don't approach.Address: 24, Zhongshandadao Rode, Shenzhen,Fujian, ChinaZip code

26、: 201933Tel: Fax:Web: E-mail: Training 2：How to Establish the Business RelationshipTask4：Establish BusinessRelationships LetterRed Apple Furniture24，Zhongshandadao RoadShenzhenChinaJuly 12,2019New Fly Originality co.,Ltd.56,Daban RoadTokyoJapanDear Sir or Madam:We have obtained your name and address

27、 from Commercial Counselors Office of your embassy in Shanghai and are now writing you for the establishment of businessrelation.I am a worker of the department of sales personal in Red Apple Furniture. We are of good fine workmanship. We would like to work with you to market them here. Our referenc

28、e is the bank of China, shanghai. They can provide you with information our business and finance.We are looking forward to your early reply.Yours sincerelyDanTask5：ReplyNew Fly Originality co.,Ltd.56, Daban RoadTokyoJapanJuly 15, 2019Red Apple Furniture24，Zhongshandadao RoadShenzhenChinaDear Madam:W

29、e have gladly received your letter of July 12, from which we learn that you are willing to establish a business relationship with us.We are just plan to establish a new branch at Tokyo.Having learned your company and products from internet and the information you attached to the letter, we decide to

30、 establish the business relationship with you.We are looking forward to our happy cooperation. Your sincerely MurphyTraining 3：Enquiries、Offers、Counter-offers、Counter-counter Offers、Accept and Order LettersTask6：An EnquiryNew Fly Originality co.,Ltd.56, Daban RoadTokyoJapanJuly 18, 2019Red Apple Fur

31、niture24，Zhongshandadao RoadShenzhenChinaDear Madam,Thanks for your letter of July 12.At present, we are interested in three kinds of furniture as follows:Red apple A730-60 books setsRed apple cherry wood bookshelf 722 S-34Red apple ZY-036 sofaPlease send us a copy of your illustrated catalogue with

32、 details of the prices and terms of payment. Can you give me an indication of price? We trust you will give us an early reply.Yours faithfully,MurphyTask7：OfferRed Apple Furniture24，Zhongshandadao RoadShenzhenChinaJuly 20,2019New Fly Originality co.,Ltd.56, Daban RoadTokyoJapanDear Madam:Your enquir

33、y of July18 is receiving our attention, and we thank you for your interest in our products. We specialize in this line of business.With regard to your enquiry for furniture，we wish to give the following in reply. There is a steady here for high-class goods of this type, especially in the bright colo

34、rs. Sales are not high, but a good price can be obtained for fashionable designs.The goods you require, this company has part does not have, as your company to the basic information of the following:Red apple A730-60 books sets Unit price USD 115.00Red apple cherry wood bookshelf 722 S-34 Unit price

35、 USD 305.60Red apple ZY-036 sofa Unit price USD1283.00If you place your order not later than July25, We should try to effect shipment within fifteen days of receipt of your order. We would allow you a discount of 3%.If you cannot accept it, please make best possible counter-offer.We look forward to

36、hearing form you soon.Yours sincerelyDanTask8：A Counter-offerNew Fly Originality co.,Ltd.56, Daban RoadTokyoJapanJuly22, 2019Red Apple Furniture24，Zhongshandadao RoadShenzhenChinaDear Madam,We have read your letter of July 20.In reply, we regret to inform you that your price is found so high that we

37、 can not accept. Information indicates that some parcels of similar quality from other sources are being sold at a level about 12% lower than yours.We do not deny that the quality of your products is slightly better, but the difference in price, should, in no case, be as big as twelve percent. To st

38、ep up trade, we counter offer as follows, subject to your reply reaching us before July 28.Because of our urgent process, we recommend your immediate acceptance.Yours faithfully MurphyTask9：A Counter- counter OfferRed Apple Furniture24，Zhongshandadao RoadShenzhenChinaJuly 24,2019New Fly Originality

39、co.,Ltd.48, Shanshui RoadTokyoJapanDear Madam:Thank you for your enquiry of July 22, we agree to you opinion some modification.Modification of the goods as follows:Red apple A730-60 books set, unit price USD 106.00Red apple cherry wood bookshelf 722 S-34, unit USD297.00Red apple ZY-036 sofa, unit US

40、D 1247.00In this we specially stated: My offer was based on reasonable profit, not on wild speculations.As the market is firm with an upward tendency, we would suggest in your interest that you accept our offered price. We look forward to hearing form you soon.Yours sincerelyDanTask10：AcceptanceNew

41、Fly Originality co.,Ltd.56, Daban RoadTokyoJapanJuly26, 2019Red Apple Furniture24，Zhongshandadao RoadShenzhenChinaDear Madam,We thank you for your quotation of July 24. We are satisfied with the quality and take in enclosing our Order No.117 for the size mentioned in your latest catalogue.We note th

42、at you can supply these items from stock and hope you will make delivery by the end of August. Our company will reserve the right to cancel this order or reject the furniture for any delay in shipment.We wish to sign the contract with you at Times Restaurant at 2 pm July 30. For your reference, we w

43、ish to effect payment by D/P at 30 days sight. Please kindly let us have your confirmation.Yours faithfully, MurphyTask11：An OrderNo.117Date: July26Red Apple Furniture Corp.Shenzhen, ChinaPlease supply the following items:ItemColorQuantityUnit Price (per piece)CIF JapanTotal PriceRed apple A730-60 b

44、ooks setBlack20$106.00$2120.00Red apple cherry wood bookshelf 722 S-34Light yellow15$297.00$4455.00Red apple ZY-036 sofaBlue8$1247.00$9976.00Total Price$16551.00Japan Trading Co., LtdTask12：Accept the OfferRed Apple Furniture24，Zhongshandadao RoadShenzhenChinaJuly 29, 2019New Fly Originality co.,Ltd

45、.56, Daban RoadTokyoJapanDear Madam:We have received your order No.117 and it will be executed to your satisfaction. Pleased be assured that the order will be punctually fulfilled. Your order is receiving our immediate attention and we will keep you informed of the progress. We do hope the successfu

46、l result of this contract will lead to further cooperation and business between us. Yours sincerelyDanTask13：Order ConfirmationNew Fly Originality co.,Ltd.48, Shanshui RoadTokyoJapanJuly 29, 2019Red Apple Furniture24，Zhongshandadao RoadShenzhenChinaDear Madam:Thank you very mach for your letter, I h

47、ave to confirm that you received the order.We do hope the successful result of this contract will lead to further cooperation and business between us. Yours sincerelyMurphyTraining 4：Letters of contract PerformanceTask14：An amendment of L/CNew Fly Originality co.,Ltd.56, Daban RoadTokyoJapanAugust 2

48、, 2019 Red Apple Furniture24，Zhongshandadao RoadShenzhenChinaDear Madam,Re: granting amendment to L/C No. 6688We are in receipt of your letter dated August 1 and have to apologize to you for making mistakes in the captioned L/C, which is made due to the negligence of a new employee.We now inform that we have already instructed o