酒店新员工入职培训系列教材(共4页)

1、精选优质文档-倾情为你奉上第八章 酒店基础英语培训目标：² 读写出酒店各部门的英语单词；² 会听与说十句最简单的酒店基础英语句子。第一节 酒店基础英语45句n 礼貌用语 Courtesy EnglishGood morning/afternoon/evening, sir/madam.早上好/下午好/晚上好Nice to meet you.很高兴见到您Welcome to our hotel.欢迎光临我们酒店Have a good time. 祝您在酒店过得愉快n 电话用语 Telephone sentencesWait a moment, please.对不起，请稍等So

2、rry, he is no in at the moment.对不起，他暂时不在I beg your pardon?对不起，（我听不太清楚）Could you speak a little slower, please?请稍微讲慢一点n 答谢英语 Thanks and answerThank you.谢谢It is very kind of you.谢谢，您真客气You are welcome.不用谢It is my pleasure.非常高兴为您服务I am at your service.我随时愿为您服务That is all right.没关系n 征询语 ConsultCan I hel

3、p you?我能帮您什么忙吗？What is your suggestion?您有什么意见或建议吗？Excuse me, may I have your name?对不起，请问尊姓贵名？n 指路 Asking and giving directionsThis way, please.这边请Co ahead, and turn to the left/right.往前面走，然后往左/右边拐It is on the second floor.在二楼It is next to它紧靠着It is opposite the它在对面I will take you there.我带您去Go upstair

4、s to the third floor.往楼上走到三楼Where is the toilet?请问洗手间在哪？You first, please.您先请n 提醒用语 Recalling wordsWatch your step.请走好Be careful, please.请当心Do not worry.不要担心Take it easy.别紧张Please do not smoke here.请别在此抽烟Please do not leave anything behind.请别忘了您的东西n 道歉 ApologyI am sorry.对不起Sorry to keep you waiting.

5、对不起，让您久等了Wait a moment, please. I will ask somebody to handle it.请稍等，我去叫人来处理n 告别 FarewellGoodbye.再见See you later.再见Good night.晚安See you tomorrow.明天见Have a good/nice trip.旅途愉快Wish you a pleasant journey.旅途愉快Good luck.祝您好运Goodbye and thanks for coming.再见，多谢光临Goodbye and hope to see you again.再见，欢迎下次再来

6、I am glad to be service to you.很高兴能为您服务酒店部门名称Names of the hotel sections总经理办公室General Managers office工程部Engineering Department餐饮部Food and beverage Department保安部Security Department前厅部Front office商务中心Business Center客房部House Keeping Department酒吧Bar人力资源部Human resource Department收银处Cashiers娱乐部Recreation

7、Department医务室In-house Doctor中餐厅Chinese Restaurant西餐厅Western Restaurant美容室Beauty Salon书亭Bookstall职位 Position总经理General Manager副总经理Assistant General Manager大堂副理Assistant Manager经理Manager主管Supervisor领班Captain客房服务员Attendant餐厅男服务员Waiter餐厅女服务员Waitress职员Clerk接线员Operator行李员Bellman司机Driver接待员Receptionist数字 N

8、umber基数序数onetwofirstsecondthreefourthirdfourthfivesixfifthsixthseveneightseventheighthninetenninthtenth星期 Week星期一Monday星期二Tuesday星期三Wednesday星期四Thursday星期五Friday星期六Saturday星期日Sunday月份 Month一月January二月February三月March四月April五月May六月June七月July八月August九月September十月October十一月November十二月December季节 Seasons春

9、季 Spring夏季 Summer秋季 Autumn冬季 Winter节日和庆祝日 Festival and Celebration新年New Year元旦New Year/s Day春节Spring Festival复活节Easter感恩节Thanksgiving Day国庆节National Day圣诞节Christmas平安夜Christmas Eve第二节 培训方式每位新员工的英语基础不一样，况且新员工入职培训时对英语的要求并不能太高，只是要求员工能掌握最基本的酒店英语，因此在进行此部分的培训时应注意面对的培训对象而采取不同的培训方式。从学校招来的员工一般都有一定的英语基础，培训时间就可相应地缩短，培训方式也有所不同，一般可采取如下的方式进行：n 筛选培训对象用英语来做自我介绍或表达自己对酒店的认识或感受，让员工自己发挥，让员工站到讲台上向其他员工作介绍，培训人员也依此观察员工的英语水平，对于英语水平较高的员工，培训人员应允许其不必接受此节课程的培训，只需给其发放相应的英语内容资料即可。经过观察，英语水平较低的员工，可以留下来接受一字一词的培训。这样可以使要接受培训的人员数量减少，有利于培训人员有针对性地进行培训，同时又区别出不同英语水平的员工，以便分配部门参考。n 针对性培训确定对象后，培训者可根据员工的实际英语