商务英语交流技巧

1、商务英语交流技巧Part I Opening a conversation开始交谈Learning objectives: 自我介绍与介绍他人及开始交谈自我介绍与介绍他人及开始交谈 介绍工作、产品及公司情况介绍工作、产品及公司情况 确认及核实对方所说内容确认及核实对方所说内容 checking and clarifyingVocabulary 词汇 colleague customer be based in corporate training concept turnaround get around bring out speed up同事客户总部设在企业培训概念 想法周转期传开 散播推

2、出 发布加速Part I Opening a conversation Presentation 语言呈现 1.1 Pair Work1. Please find out the three speakers names and their relations with your partner? 对话背景：_和_在一家叫做Speedsystem的公司工作, 他们与一位_公司的名叫_的客户会面。2. Please underline the expressions for introducing yourself and your colleague.3. Please underline t

3、he expressions for checking and clarifying(确认及核实）Part I Opening a conversation Introductions 介绍 Im / This is 我是/这是 . How do you do? 你好！ Pleased/ Delighted/ Nice/ Glad to meet you! 很高兴见到你。 Let me introduce 让我来介绍. You must be 你一定是.Part I Opening a conversation Checking and clarifying确认及核实 Could you sa

4、y that again? Could you repeat that for me?您能再说一遍吗？ Sorry, I didnt catch your name. Pardon? 请再说一遍。 Youre from which company? Sorry, (Peterson), did you say? 抱歉，你是说（Peterson）吗？Part I Opening a conversation反义疑问句用来核实信息 Youre in corporate training, arent you?Your company is based in Qingdao, _?Youre upd

5、ating your product line, _?Youve got a copy of our brochure, _?Part I Opening a conversation 发音训练。听下面这些问候，在重读的音节或单词下面划线，并跟读。1. Pleased to meet you.2. How do you do.3. Sorry, I didnt catch your name.4. Im so glad you could come.5. Im really pleased weve finally met.6. Id like to welcome you here toda

6、y.Part I Opening a conversation 发音训练。听下面这些问候，在重读的音节或单词下面划线，并跟读。1. Pleased to meet you.2. How do you do？3. Sorry, I didnt catch your name.4. Im so glad you could come.5. Im really pleased weve finally met.6. Id like to welcome you here today.Review 复习 Pair Work 两人一组，复习第一次见到某人可以用到的句子两人一组，复习第一次见到某人可以用到

7、的句子Student A: you want to greet a person in a warm and welcoming manner;Student B: you want to check and clarify what the other person says.Group Work 三人一组，表演1.1的对话。注意重音、连读和语音语调。Part II Making Conversation将交谈继续下去Learning objectives： 谈论工作职责、公司计划及商业形势 (job roles, company plans and business situation)

8、对别人的话表现出兴趣并积极回应。(showing interest and responding in a positive way) 轮流说话，确保每个人的说话机会相当 (Turn-taking: an equal share of the conversation)Vocabulary vibrant well-established be stuck in ones way revenue diversify look into take over pan out forecast premise充满活力的信誉卓著的知名的停滞不前收益 收入使多样化调查 研究接管 接手发生 进展预测办公地

9、点Task 1 for 2.1 Ricardo Castelli 刚刚在米兰机场接上Werner Klinsmann, 正开车送他去宾馆。途中，Ricardo 询问Werner 的工作及其公司情况。 listen to the dialogue between Ricardo and Werner. 判断下列说法是否正确。1. Werners company has existed for only 13 years.2. Werners company wants to extend its range of products.3. Werners job is to sell the co

10、mpanys existing products.4. Werners company has changed in the last two years.Task2 for 2.1 听一遍对话的开头，补全下列句子听一遍对话的开头，补全下列句子1. Can you _a bit more background to your company?2. _ for over 30 years now.3. I see. So presumably thats _.4. _ look into new possibilities all over Europe.5. Oh, really? In _?

11、6. _much more ready to respond 7. _ positive Pair Work 1. 找出对话中对另一方的话积极回应，推进谈话继续下去的表达。 2. 找出对话中谈论工作职责和公司情况的表达。积极回应，推进谈话的表达respond in a positive way 1. Can you fill me in with a bit more background to . ? (your job role/company/project) Oh really? In what sort of ways? Sounds really positive.有关工作职责和公

12、司情况 jobs roles and company background My role is to look into new possibilities all over Europe. So presumably thats where you come in. Were very well-established. Weve being going for over 30 years now. Were looking to diversify into new products. We were taken over by A lot of moneys gone into new

13、 software, which has revolutionized our turnaround times. Its made us much more ready to respond to our customers and to changes in the market. An important aspect of American sound is the heavy use of synonym. They consider it awkward for a word or phrase to be repeated more than twice. 多样化也适用于积极倾听

14、。因此，不要反复使用一个词语， 至少要有5-10个你提前练习好的不同的回答方式。积极倾听 Listen positively积极倾听 listen positivelyAh, I seeReally?Is that a fact?Oh, thats interesting!Oh, yeah!You dont say.Hmm, tell me more.Right.Wow, thats weird!Got it!Fair enough.Oh, no!Gotcha!Good point, I can see that.Thats too bad.轮流说话 turn-taking How about

15、 you? Is that in line with your plans? Broadly in line, yes. That mirrors our own experience. I had the same experience. Thats true. I totally agree. /I cant agree more.了解更多信息 Finding out more翻译下列句子并朗读翻译下列句子并朗读 I understand you are in advertising. I believe you are in software. How do you see things

16、 panning out over the next 12 months? Are you aiming to expand your business? Whats your forecast for the next financial year? How does the market look to you at the moment?了解更多信息 I understand you are in advertising. 我知道你从事广告行业。 I believe you are in software. 你从事的是软件行业吧。 How do you see things pannin

17、g out over the next 12 months? 你认为接下来的一年形势会如何发展？ Are you aiming to expand your business? 你们打算扩大业务吗？ Whats your forecast for the next financial year? 你对下一财年有什么预测？ How does the market look to you at the moment? 你如何看待目前的市场情况？如何表现出兴趣 Showing interest 听下面这些表达的A、B两个版本，哪个版本中说话人听起来更感兴趣，更积极？1.Oh really？2. So

18、unds really good.3. And how about you?4. Thats certainly true!5. How do you see things panning out this year?6. And what are your thoughts about the situation?7. Is that where you come in?8. Are you planning any major changes in the near future? 小贴士说话人使用升调比使用降调听起来对话题更感兴趣如何使事情听起来更具动态？ 用框中动词的现在进行时补全下列

19、句子come expand aim take rise 使用现在进行时使用现在进行时1. The company _into new markets next year.2. A completely redesigned product range _out in the spring.3. I _over as Senior Product Manager shortly.4. sales of this product _rapidly.5. We _for a growth rate of 5% over the next 12 months.如何使事情听起来更具动态？ 用框中动词的现

20、在进行时补全下列句子come expand aim take rise 使用现在进行时使用现在进行时1. The company _into new markets next year.2. A completely redesigned product range _out in the spring.3. I _over as Senior Project Manager shortly.4. sales of this product _rapidly.5. We _for a growth rate of 5% over the next 12 months.is expandingi

21、s comingam takingis risingare aimingTask3 for 2.1 发音练习 请听对话中的问句， 标出正确的语调或，并跟读。1. Can you fill me in with some background to your company?2. So, whats your position in the project?3. Are you aiming to stay in your present premises?4. You are part of a larger group, arent you?5. Is that in line with y

22、our plans?6. And how does the market look to you at the moment?Review 复习遇到下列情况，你会说什么？遇到下列情况，你会说什么？1.You want to encourage a client to tell you more about the history of his/her company.2.A client has told you a bit about his/her job, but you dont really understand what he/she actually does or what t

23、he job involves.3.You want to encourage a client to talk about his/her companys plans for the future.4.Youd like to know a clients opinion about the business climate for the next 12 months.5.You want to confirm if your ideas about the deadlines of the project are the same as your clients.Review 复习遇到

24、下列情况，你会说什么？遇到下列情况，你会说什么？1. You want to encourage a client to tell you more about the history of his/her company. Can you fill me in some background to your company?2. A client has told you a bit about his/her job, but you dont really understand what he/she actually does or what the job involves. So,

25、 what exactly is your role?Review 复习遇到下列情况，你会说什么？遇到下列情况，你会说什么？3. You want to encourage a client to talk about his/her companys plans for the future. What direction do you see your company taking?4. Youd like to know a clients opinion about the business climate this year. How do you see things pannin

26、g out this year?5. You want to confirm if your ideas about the deadlines of the project are the same as your clients. Is that in line with your plans?Review 复习Pair Work 两人一组，表演Ricardo 和 Werner 的对话。Part III. Entertaining招待与宴请Learning objectives 发出邀请 Inviting 接受与婉拒邀请 Accepting and declining invitation

27、 推荐及进行选择 Recommending and making choices Ask for help or advicePart III. Entertaining招待与宴请听4段对话， 将对话编号写在相应的话题后面。每段对话可能涉及不止一个话题。Inviting / suggesting / offering _Saying yes to an invitation (accepting) _Saying no to an invitation (declining) _Asking for help or advice _Expressing a preference _Part I

28、II. Entertaining招待与宴请再听一遍这四段对话，在下表中列出你听到的实用表达。FunctionExpressioninvitingAccepting DecliningAsking for advicePart III. Entertaining招待与宴请再听一遍这四段对话，在下表中列出你听到的实用表达。FunctionExpressioninvitingWould you like to go out for a meal?Have you got anything on tonight?We were wondering if youd like to Wed like to

29、 take you toofferingWhat can I get you?Would you like some?Can I top you up? 我可以给你加满吗？Accepting Yes, thatd be great.Thatd suit me.Sounds great/nice, thank you.DecliningIm sorry, but Im not very keen onId better not Asking for help or adviceWhat are you having?Maybe you could help me?Would you recomm

30、end it?othersIts my treat!This is on me. 我请客。Part III. Entertaining招待与宴请发音练习。（发音练习。（Would 的使用）的使用）当邀请别人或者谈论个人喜好时，当邀请别人或者谈论个人喜好时， 我们常使用带我们常使用带would的表的表达。听一下表达并跟读。达。听一下表达并跟读。1.Would you recommend it?2. We were wondering if youd like to join us for a meal.3. Thatd be great. (that would be great)4. That

31、d suit me better.5. If you dont mind, Id rather go back to my hotel.6. Would you like some?Pair Work完成完成3.2上的练习上的练习Review 复习Pair Work 在下列情形下，你该怎么说？在下列情形下，你该怎么说？A1：Invite B to a restaurant. Use .wandering ifB1: Refuse As invitation, saying you are too tired.A2: ask B what he/she wants to drink.B2: sa

32、y you dont want alcohol, youll just have a glass of water.A3: say what you prefer to eat. Ask for advice.B3: listen to what A would prefer to eat. Recommend something. 用框中动词的正确形式补全句子用框中动词的正确形式补全句子 have wonder care recommenddecided suit had am1. Would you _the fish?2. Im sorry, but I _not very keen o

33、n fish.3. I _if youd like to go to a club.4. Yes, a quiet drink in a pub would _me very well. Thanks.5. Would you _for another drink?6. Im not sure what to choose, what are you _?7. Its late, so I think I _better get back to the hotel.8. Have you _what to drink? 用框中动词的正确形式补全句子用框中动词的正确形式补全句子 have won

34、der care recommenddecided suit had am1. Would you _the fish?2. Im sorry, but I _not very keen on fish.3. I _if youd like to go to a club.4. Yes, a quiet drink in a pub would _me very well. Thanks.5. Would you _for another drink?6. Im not sure what to choose, what are you _?7. Its late, so I think I

35、_better get back to the hotel.8. Have you _what to drink?recommendamwas wonderingsuitcarehavinghaddecidedPair Work 选择上面选择上面4个对话中的两个进行模仿练习，并进个对话中的两个进行模仿练习，并进行表演行表演。Part IV make arrangement 预约会面Learning Objectives： 提议会面 Making suggestions to meet 说明会面的理由 Giving reasons for meeting 商定会面时间和地点 Agreeing t

36、imes and places to meet 确认安排 Confirming arrangementsPart IV make arrangement 预约会面读下列句子，选出所缺单词：1.How are you _next week? a. reserved b. fixed c. taken d. arranged2.Well, lets _it in for now. a. open b. ink c. mark d. pencil3.We can _it up later when youre sure. a. make b. confirm c. firm d. define4.M

37、aybe we can take this discussion _over lunch. a. later b. further c.firmer d. more5.Yes, that would be good. When_you? a. suits b. fits c. likes d. goes for6.It would be really nice if we could _together for a drink or at a meal. a. meet us b. go c. make d. get7.Unfortunately, I dont seem to have a

38、clear _any evening this week. a. window b. door c. entry d. room听音频4.1， 核对答案。b d c b a d aPart IV make arrangement 预约会面 美语中有时使用过去进行时形式来表示美语中有时使用过去进行时形式来表示礼貌或距离礼貌或距离。下面。下面句子都表达了什么意思？句子都表达了什么意思？ I was wondering if Id be able to come and talk to about this face to face.I was thinking of next Wednesday.

39、 Would that suit you?I was hoping to meet you sometime soon. Would that be possible?Part IV make arrangement 预约会面 发音练习发音练习。请试读下列句子，在重读的单词或音节上划线。1.Would any day next week be good for you?2. I could make Monday afternoon.3. How are you fixed next week?4. Maybe we can take this discussion further over

40、lunch.5. I think we need to get together as soon as we can.6. Lets pencil it in for now.7. We can firm it up later when you are sure.8. Ill see you at 3 oclock on Wednesday in the hotel reception.跟读跟读4.1的常用表达的常用表达Part IV make arrangement 预约会面 发音练习发音练习。请试读下列句子，在重读的单词或音节上划线。1.Would any day next week b

41、e good for you?2. I could make Monday afternoon.3. How are you fixed next week?4. Maybe we can take this discussion further over lunch.5. I think we need to get together as soon as we can.6. Lets pencil it in for now.7. We can firm it up later when you are sure.8. Ill see you at three oclock on Wedn

42、esday in the hotel reception.跟读跟读4.1的常用表达的常用表达 跟读跟读4.1的常用表达的常用表达1.be good for you?/ any day next week be good for you? / Would any day next week be good for you?2. Monday afternoon. / I could make Monday afternoon.3. next week?/ How are you fixed next week?4. further over lunch. / take this discussi

43、on further at lunch. / Maybe we can take this discussion further over lunch.5. As soon as we can. / to get together as soon as we can. / I think we need to get together as soon as we can.6. For now. / Lets pencil it in for now.7. When youre sure. /later on when you are sure. / we can firm it up late

44、r on when youre sure.8. In the hotel reception./ at three oclock on Wednesday in the hotel reception. /Ill see you at 3 oclock on Wednesday in the hotel reception.Review 复习Pair Work 将下列说法用英语表达出来A: 我希望能下周与你见面，可以吗？B: 没问题。A:下周哪一天你比较方便？你星期五有时间吗？B: 让我先看看我的日程。让我们暂定星期五。A: 好的，等你确定了可以跟我确认。B: 太棒了，我很期待与你会面。Rev

45、iew 复习Pair Work 将下列说法用英语表达出来A: 我希望能下周与你见面，可以吗？B: 没问题。A:哪一天你比较方便？你星期五有时间吗？B: 让我先看看我的日程。让我们暂定星期五。A: 好的，等你确定了可以跟我确认。B: 太棒了，我很期待与你会面。I was hoping to meet you next week. Would that be possible?No problem. Which day suits you? How about Friday?Let me just check my schedule. Lets pencil it in for now.Ok. W

46、e can firm it up later when you are sure.Great! I look forward to it.Part V Leaving-taking 告辞Learning Objectives: 提出告辞 Saying you have to leave 总结会谈内容 to recap 表达感谢 expressing appreciation 制定后续计划 making plans to follow upPart V Leaving-taking 告辞 Anna Gerard 正在和公司的财务总监Bruce Michaels 讨论新项目的财务安排， 他们刚刚吃

47、完午饭。 听他们的对话， 补全下列句子。1.Im sorry, but _.2.Can we _?3.Yes, Id _if I dont want to get caught in traffic.4.Have we _everything we need to?5.Right. _produce our modified projection before the end of this month.6.Yes, _by Friday the 29th at the latest, after Ive met with the technical team.7.So thanks for

48、everything. I really appreciate your hospitality and everything _. Its been great.Part V Leaving-taking 告辞 Anna Gerard 正在和公司的财务总监Bruce Michaels 讨论新项目的财务安排， 他们刚刚吃完午饭。 听他们的对话， 补全下列句子。1.Im sorry, but _.2.Can we _?3.Yes, Id _if I dont want to get caught in traffic.4.Have we _everything we need to?5.Righ

49、t. _produce our modified projection before the end of this month.6.Yes, _by Friday the 29th at the latest, after Ive met with the technical team.7.So thanks for everything. I really appreciate your hospitality and everything _. Its been great。I really must be goingleave it therebetter get goingmore

50、or less finalizedIm going toIll get that to you youve done to mePart V Leaving-taking 告辞 从以上练习中总结表达一下目的的句子。示意准备离开示意准备离开总结总结表达感谢表达感谢制定后续计划制定后续计划Part V Leaving-taking 告辞示意准备离开示意准备离开 Saying you have to leaveCan we draw it to a close?我们可以结束了吗？Can we leave it there？我们可以先到此为止吗？Id better get going.我最好现在就走。

51、I must be going 我必须走了。用用Im sorry, I must来礼貌的表示离开来礼貌的表示离开Part V Leaving-taking 告辞总结总结 Summarizing Lets just recap.我们来总结一下。To sum up, 概括一下， Can we go over it once again?让我们再回顾一遍好吗？Part V Leaving-taking 告辞表达感谢表达感谢 Expressing thanksI really appreciate all youve done for me我非常感谢你为我做的一切。Thanks for being s

52、o helpful.感谢你的帮助。Thanks for making us feel so welcome.谢谢你对我们的热情接待。Thank you for your hospitality and everything youve done for me.感谢你的款待及为我做的一切。Part V Leaving-taking 告辞后续安排后续安排 Following upLets keep in touch.让我们保持联络。Ill text you tomorrow.我会明天给你短信。Ill get in touch as soon as I get the figures.我一拿到数据就

53、跟你联系用用will表示承诺表示承诺Part V Leaving-taking 告辞 发音练习。 美语中用降调表示确定的语气。听下列句子，注意句尾的降调并跟读。1. I really must be going.2. Can we leave it there?3. Lets just recap on what weve agreed.4. Ill get that to you by Friday.5. Thanks for everything.6. Its been great.7. Ill be in touch.Part VI Building Rapport Learning O

54、bjectives: 1. 展开交谈 Building conversation 2. 谈论私人话题 talking about personal topics 3. 消除误解 dealing with misunderstanding 听音频中Frank和Michelle的谈话，回答下列问题1. What questions does Frank ask to find out more about Michelle?2. Which question is probably too personal?3. How does Michelle respond to Franks apolog

55、y?4. How does Frank recover the conversation?5. How does Frank bring the conversation to an end? 听音频中Frank和Michelle的谈话，回答下列问题1.What questions does Frank ask to find out more about Michelle? Have you got an apartment like me? What does your husband do?2. Which question is probably too personal? What does your husband do?3. How does Michelle respond to Franks apology? She said its OK and shes over it now.4. How does Frank recover the conversation? By going back to talk about Paris5. How does Frank bring the co