某供电公司业务流程优化设计项目行业对标结果报告

1、苏州供电公司业务流程优化设计项目最佳实践评估报告附件四 行业对标结果报告第 1 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 2 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 4 页文件名 (File Name): DE_附件四行业对标报告_benchmark r

2、eport_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 5 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael DingAnaheim Public Utilities Dept., CA New York State Electric & Gas, NYB.C. Hydro, BC Newfoundland & Labrador Hydro, NYBalt

3、imore Gas & Electric Company, MD Newfoundland Power, NFCentral Hudson Gas & Electric, NY Northern States Power Company, MNChicopee Electric Light Dept., MA Pacific Gas & Electric, CACleco Corporation, LA Pasadena Water And Power, CACommonwealth Edison Co, IL PECO Energy Co., PAConsolidat

4、ed Edison Co. of New York, NY Potomac Electric Power Company, DCDetroit Edison, MI Public Service Electric & Gas Company, NJDuke Power, NC Redding Electric Utility, CAEI Paso Electric Company, TX Reliant Energy-HL&P, TX EnMax Corporation, AB Riverside Public Utilities, CAEntergy Arkansas, AR

5、 Rochester Gas & Electric Corporation, NYEntergy GSU-LA, LA Roseville, CAEntergy GSU-TX, TX Sacramento Municipal Utility District, CAEntergy Louisiana, LA San Diego Gas & Electric Company, CAEntergy Mississippi, MS South California Edison Company, CAEntergy NOPSI, LATacoma Public Utilities,

6、WAEPCOR, CanadaToronto Hydro-Electric Commission, Ont.FirstEnergy Corp., OHTXU Electric & Gas, TXGlendale Public Service, CAUnited Illuminating, CTIllinois Power Company, ILWestern Resources, Inc., KSLee Country Electric Cooperative, FLWisconsin Electric Power Company, WILos Angeles Dept of Wate

7、r and Power, CAMemphis Light Gas and Water Division, TN第 7 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding样本最优值样本最优值样本最差值样本最差值不优于苏州不优于苏州供电的样本供电的样本数百分比数百分比第 8 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Revi

8、ewed By):Michael Ding样本最优值样本最优值样本最差值样本最差值不优于苏州不优于苏州供电公司的供电公司的样本数百分样本数百分比比0%0%0%0%12%12%12%12%13%13%-25%-25%0%0%25%25%50%50%75%75%100%100%单位线路费用单位线路费用单位回路费用单位回路费用单位边际资本支出单位边际资本支出变电站可靠性变电站可靠性用户端中断频率用户端中断频率, ,时间时间第 9 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Review

9、ed By):Michael Ding样本最优值样本最优值样本最差值样本最差值不优于苏州不优于苏州供电公司的供电公司的样本数百分样本数百分比比第 11 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding样本最优值样本最优值样本最差值样本最差值不优于苏州不优于苏州供电公司的供电公司的样本数百分样本数百分比比第 12 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (

10、Prepared By): 审核人(Reviewed By):Michael Ding单位客户费用（成本）单位客户费用（成本）领先领先单位兆瓦时费用落后单位兆瓦时费用落后于行业样本水平于行业样本水平单位回路单位回路/线路线路英里数英里数费用落后于行业样本费用落后于行业样本水平水平第 13 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 14 页文件名 (File Name): DE_附件四行业对标报告_benchmark repo

11、rt_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 15 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding单位回路英里数的费用单位回路英里数的费用1.73.13.13.23.63.84.54.95.66.16.16.56.66.76.77.68.09.29.610.811.613.414.915.915.917.217.718.919.221.0107.40204

12、06080100120样本样本值（000美元/英里）统计柱状图苏州供电公司第 16 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 17 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 18 页文件名 (File Name): DE_附件四行业对标报告_benchma

13、rk report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 19 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 20 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 21 页文件名 (Fi

14、le Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 22 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 23 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed

15、 By):Michael Ding第 24 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 25 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 26 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创

16、建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 27 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 28 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 29 页文件名 (File Name): DE_附件四行业对标

17、报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 30 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 31 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 3

18、2 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 33 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 34 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核

19、人(Reviewed By):Michael Ding第 35 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 36 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 37 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_

20、171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 38 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 40 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding样本最优值样本最优值样本最差值样本最差值不优于

21、苏州不优于苏州供电的样本供电的样本数百分比数百分比第 41 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding中断频率较高，落后中断频率较高，落后于行业水平于行业水平中断时间较高，落后中断时间较高，落后于行业水平于行业水平第 42 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Din

22、g第 43 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding系统平均中断频率系统平均中断频率0.20.20.40.40.50.60.60.60.70.70.80.80.91.01.11.21.31.31.31.31.31.51.51.51.61.61.71.71.71.71.71.81.92.02.02.12.42.52.62.82.92.93.03.13.14.96.601234567样本样本值（次/条）统计柱状图苏州供电公司第 4

23、4 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 45 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 46 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核

24、人(Reviewed By):Michael Ding第 47 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 48 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 49 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_

25、171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 50 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 51 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 52 页文件名 (File Name):

26、DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 53 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 54 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Micha

27、el Ding第 55 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 56 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 57 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepar

28、ed By): 审核人(Reviewed By):Michael Ding第 58 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 59 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 60 页文件名 (File Name): DE_附件四行业对标报告_benchma

29、rk report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 61 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 62 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 63 页文件名 (Fi

30、le Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 64 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 65 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed

31、 By):Michael Ding第 67 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding样本最优值样本最优值样本最差值样本最差值不优于苏州不优于苏州供电公司的供电公司的样本数百分样本数百分比比第 68 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 69 页文件名 (

32、File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 70 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 71 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Review

33、ed By):Michael Ding第 72 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 73 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 74 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 W

34、W创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 75 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 77 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding样本最优值样本最优值样本最差值样本最差值不优于苏州不优于苏州供电公司的供电公司的样本数百分样本数百分比比第 78 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Michael Ding第 79 页文件名 (File Name): DE_附件四行业对标报告_benchmark report_171003 WW创建人 (Prepared By): 审核人(Reviewed By):Micha