年度审核计划表1

1、ndoveralll eader shipre sponsibi lityforsafety.Admi nistrativeDe putyiswit hint hesc opeoftheirre spe ctiveresponsibilitiesatvariouslev elsofse curityre sponsibilit y,incharge ofsecurityworki nthe contextofleadership,re sponsibletot heChief.Fifthopenpitpr oductionsafetyaccide ntinvestigationsystem,p

2、erformedonaproductionsafetyaccide nt"fourno"principle.Imposedonproductionsafetyacci de ntreportste pbyste preportingt hreechannels,namel y,Unit Chief,admi nistrationandsafetysupervisi onsystem counterparttosuperiorl eadership,reportsinatimelyma nner.Sixthpitmustimpleme ntthe"whoisi nc

3、hargeofwho'si ncharge"and"hosemust besafe"principlesinpla nni ng,layout,check productionw ork,summarizeda ndeval uatedatt hesametime,plans,features,revie w ,summary,rating safetywork.Firmlyesta blishi ng"safetyistheeffective ness,safetyisthe credi bility,safetyisthe competiti

4、veness"awarene ss,tomakesafetyw ork.Seventhmini ngtradeunionorga nizationaccor dingtola wthew orkerstopartici pateinthe worksafetyofdem ocraticma nagementa nddemocraticsupervi sion,safeguar dworkers'l egitimaterightsandintere stsinrespe ctofsafety.Personal deathandaTradeUnionhast herighttop

5、artici pateinthemajoraccidentinve stigations,relyonthemassestodoproducti onsafetywork.Eight hpitmustbe base donrelevantlaw sandregulati ons,industrysta ndar dsa ndcompa nyandGod'ssta ndar ds,rulesa ndregulationsissue dbythecompany,deve lopingrul esa ndregul ationsforcoalproduction,institutio nal

6、izati ona n附录 A年度内部质量体系审核计划JH/ZJ8.0-02-01 编号；目的：1、验证金环电器有限公司建立的质量管理体系是否符合标准和法律法规的要求，确保体系的符合性和有效性；2、判定金环电器有限公司建立的质量管理体系是否得到了妥善实施与保持；性质： 1、使各相关部门认真学习好标准及程序文件等，提高自己的水平。2、提高被审核部门执行体系文件的能力和水平 。3、及时发现金环电器有限公司建立的质量管理体系运行中存在的问题并予纠正，为监督审核作准备。范围：涉及本公司金环电器有限公司建立的质量管理体的全部要素和所有相关部门 。依据：质量管理体系文件日期 1 月 2 月 3 月 4 月

7、 5 月 6 月 7 月 8 月 9 月 10 月 11 月 12 月 备注部门编制：ndoveralll eader shipre sponsibi lityforsafety.Admi nistrativeDe putyiswit hint hescopeoftheirre spe ctiveresponsibilitiesatvariouslev elsofse curityre sponsibilit y,incharge ofsecurityworki nthe contextofleadership,re sponsibletot heChief.Fifthopenpitpr od

8、uctionsafetyaccide ntinvestigationsystem,performedonaproductionsafet yaccide nt"fourno"principle.Imposedonproductionsafetyacci de ntreportste pbyste preportingt hreechannels,namel y,Unit Chief,admi nistrationandsafetysupervisi onsystem counterparttosuperiorl eadership,reportsinatimelyma nn

9、er.Sixthpitmustimpleme ntthe"whoisi nchargeofwho'si ncharge"and"hosemust besafe"principlesinpla nni ng,layout,check productionw ork,summarizeda ndeval uatedatt hesametime,plans,features,revie w ,summary,rating safetywork.Firmlyesta blishi ng"safetyistheeffective ness,saf

10、etyisthe credi bility,safetyisthe competitiveness"awarene ss,tomakesafetyw ork.Seventhmini ngtradeunionorga nizationaccor dingtola wthew orkerstopartici pateinthe worksafetyofdem ocraticma nagementa nddemocraticsupervi sion,safeguar dworkers'l egitimaterightsandintere stsinrespe ctofsafety.

11、Personal deathandaTradeUnionhast herighttopartici pateinthemajoraccidentinve stigations,relyonthemassestodoproducti onsafetywork.Eight hpitmustbe base donrelevantlaw sandregulati ons,industrysta ndar dsa ndcompa nyandGod'ssta ndar ds,rulesa ndregulationsissue dbythecompany,deve lopingrul esa ndr

12、egul ationsforcoalproduction,institutionalizati ona n附录 B内部质量体系现场审核计划JH/ZJ8.0-02-02 编号；目的：验证质量保证能力是否符合标准要求，是否得到有效保持和改进。性质： 1、使各相关部门认真学习好标准及程序文件等，提高自己的水平。2、提高被审核部门执行体系文件的能力和水平 。3、及时发现金环电器有限公司建立的质量管理体系运行中存在的问题并予纠正，为监督审核作准备。范围：涉及本公司金环电器有限公司建立的质量管理体的全部要素和所有相关部门 。依据： 1 强制性产品认证工厂质量保证能力要求2 质量手册3 相关程序文件 产品一

13、致性审核组长： 成员：时间 部门第一小组 第二小组 备注日期首次会议8:00-9:00上午下午上午下午末次会议编制人： 批准：日期： 日期：2ndoveralll eader shipresponsi bilityforsafety.Administr ativeDeputyiswithi nthescope oftheirrespectiveresponsibi litiesatvari ouslevel sofsecurityresponsibility,inchargeofse curityw orkinthe contextofleadershi p,responsibletot he

14、Chief.Fifthope npitpr oductionsafetyaccide ntinvestigationsyste m,performe donaproducti onsafetyacci dent"fourno"principle.Impose donproducti ons afetyacci dentreportstepbystepreportingt hreechannels,namely,Unit Chief,admini strationandsafetysupervisi onsyste mcounterparttosuperiorle aders

15、hip,re portsi nati mely manner.Sixthpitmusti mple mentthe"whoi sinchar geofwho'sincharge"and"hose mustbesafe"princi plesinplannin g,lay out,check producti onw ork,summarize dandeval uatedatthesameti me,pl ans,features,review,summary,ratingsafetywork.Fir mlyestabl ishi ng"

16、;safetyistheeffective ness,safetyisthecre dibi lity,safetyisthecompetitiveness"awarene ss,tomakesafetywork.Se venthmi ningtrade unionorgani zationaccordi ngtol awthe workerstoparticipateinthe worksafetyofdemocraticmanagementandde mocraticsupervision,safeguar dworkers'le gitimaterightsandint

17、erestsi nrespe ctofsafety.Personal deathandaTrade Unionhastherighttoparticipateinthe majoraccide ntinvestigations,relyont he massestodoproductionsafetywork.Ei ghthpitmustbe basedonrelevantlawsandregulati ons,i ndustrystandar dsandcompany andGod'sstandar ds,rulesandregulati onsissue dbythe compan

18、y,developingrulesandregulati onsfor coal producti on,i nstitutionalizationan Q/JH-CX4.0-02 质量记录控制程序附录 C内部质量体系审核检查表JH/ZJ8.0-02-03 编号；被审部门： 品质部 计划时间：审核标准： 审核员：ISO9000章节手册章节 检查内容方法及样本计划 备注工厂是否建立并保持对供应商提供的关键元器件和材料 JH-210-0132的检验和验证的的程序及定期确认检验的程序？ 进料检验及定期确认程序32是否保存关键元器件检验记录确认检验记录及供应商提供的合格证吗？JH-202-01产品关键

19、件定期检查表 3 月检查记录J H-210-0245是否在生产的适当阶段对产品进行检验，以确保产品及零部件与认证样品一致？JH-222-01JH/QC-01 车间生产过程质量巡检管理规定干衣机例行检验项目要求及方法5是否制定并保持文件化的例行检验和确认检验程序？具体的例行检验和确认检验要求，是否满足认证实施规则的要求？JH-1DQC-01干衣机制程指导书接地电阻： 67m/25A耐压： 1875V/2s ，5mA无击穿耐 压 测 试 仪 ：cs2670A检定日期：6检验和试验的设备是否进行了定期的校准和检查？是否满足检验试验的要求？是否保存了设备的校准记录？有效期：一年接地电阻测试仪：cs26

20、78检定日期：有效期：一年62仪器是否进行了按规定时间的运行检查？是否对运行检查的结果进行了记录？测试仪器点检表泄漏电流仪检查人：曾伟光编制人： 审核：金环电器有限公司 第 3 页ndoveralll eader shipre sponsibi lityforsafety.Admi nistrativeDe putyiswit hint hescopeoftheirre spe ctiveresponsibilitiesatvariouslev elsofse curityre sponsibilit y,incharge ofsecurityworki nthe contextofleade

21、rship,re sponsibletot heChief.Fifthopenpitpr oductionsafetyaccide ntinvestigationsystem,performedonaproductionsafet yaccide nt"fourno"principle.Imposedonproductionsafetyacci de ntreportste pbyste preportingt hreechannels,namel y,Unit Chief,admi nistrationandsafetysupervisi onsystem counter

22、parttosuperiorl eadership,reportsinatimelyma nner.Sixthpitmustimpleme ntthe"whoisi nchargeofwho'si ncharge"and"hosemust besafe"principlesinpla nni ng,layout,check productionw ork,summarizeda ndeval uatedatt hesametime,plans,features,revie w ,summary,rating safetywork.Firmlyes

23、ta blishi ng"safetyistheeffective ness,safetyisthe credi bility,safetyisthe competitiveness"awarene ss,tomakesafetyw ork.Seventhmini ngtradeunionorga nizationaccor dingtola wthew orkerstopartici pateinthe worksafetyofdem ocraticma nagementa nddemocraticsupervi sion,safeguar dworkers'l

24、egitimaterightsandintere stsinrespe ctofsafety.Personal deathandaTradeUnionhast herighttopartici pateinthemajoraccidentinve stigations,relyonthemassestodoproducti onsafetywork.Eight hpitmustbe base donrelevantlaw sandregulati ons,industrysta ndar dsa ndcompa nyandGod'ssta ndar ds,rulesa ndregula

25、tionsissue dbythecompany,deve lopingrul esa ndregul ationsforcoalproduction,institutionalizati ona n附录 C内部质量体系审核检查表JH/ZJ8.0-02-03 编号；被审部门： 生产部 计划时间：审核标准： 审核员：ISO9000章节手册章节 检查内容方法及样本计划 备注是否对关键工序进行了识别？操作人员是否具备相应的能力？43 是否制定了相应的工艺作业指导书？ 接工艺有作业指导书。实施 5S 管理42 生产过程中对环境有何条件要求？划分合格品区、 不合格品区、生产作业区。45工厂是否建立并保持

26、对生产设备进行维护保养的制度？电焊机保养规程；油压机保养规程。1. Mistral 装配合格率统计及不良记录44是否对产品进行检验以确保产品及零部件与认证样品一致？表2. 成品抽检报告：数量：674 台，抽检 13台，检验合格。4ndoveralll eader shipresponsi bilityforsafety.Administr ativeDeputyiswithi nthescope oftheirrespectiveresponsibi litiesatvari ouslevel sofsecurityresponsibility,inchargeofse curityw ork

27、inthe contextofleadershi p,responsibletot heChief.Fifthope npitpr oductionsafetyaccide ntinvestigationsyste m,performe donaproducti onsafetyacci dent"fourno"principle.Impose donproducti ons afetyacci dentreportstepbystepreportingt hreechannels,namely,Unit Chief,admini strationandsafetysupe

28、rvisi onsyste mcounterparttosuperiorle adership,re portsi nati mely manner.Sixthpitmusti mple mentthe"whoi sinchar geofwho'sincharge"and"hose mustbesafe"princi plesinplannin g,lay out,check producti onw ork,summarize dandeval uatedatthesameti me,pl ans,features,review,summary

29、,ratingsafetywork.Fir mlyestabl ishi ng"safetyistheeffective ness,safetyisthecre dibi lity,safetyisthecompetitiveness"awarene ss,tomakesafetywork.Se venthmi ningtrade unionorgani zationaccordi ngtol awthe workerstoparticipateinthe worksafetyofdemocraticmanagementandde mocraticsupervision,s

30、afeguar dworkers'le gitimaterightsandinterestsi nrespe ctofsafety.Personal deathandaTrade Unionhastherighttoparticipateinthe majoraccide ntinvestigations,relyont he massestodoproductionsafetywork.Ei ghthpitmustbe basedonrelevantlawsandregulati ons,i ndustrystandar dsandcompany andGod'sstanda

31、r ds,rulesandregulati onsissue dbythe company,developingrulesandregulati onsfor coal producti on,i nstitutionalizationan Q/JH-CX4.0-02 质量记录控制程序编制人： 审核：附录 C内部质量体系审核检查表JH/ZJ8.0-02-03 编号；被审部门： 技术部 计划时间：审核标准： 审核员：ISO9000章节手册章节 检查内容方法及样本计划 备注有是否已建立了认证产品的质量计 产品设计符合2.1 GB4706.1-2005;GB4706.20-2004;划？产品设计标准

32、或规定是否低于该产品的国家标准要求？ 获得证书： CB证书号：CN108432.2 工厂是否建立了文件化的程序？ JH-205-01 文件与资料控制程序对本文件要求的文件和资料进行有效控制？2.3 工厂是否建立了并保持质量记录的 JH-216-01标识、储存、保管和处理的文件化 品质记录控制程序程序？质量记录是否有适当的保存期限？ 有JH-216-01 的 条要求。金环电器有限公司 第 5 页ndoveralll eader shipre sponsibi lityforsafety.Admi nistrativeDe putyiswit hint hescopeoftheirre spe c

33、tiveresponsibilitiesatvariouslev elsofse curityre sponsibilit y,incharge ofsecurityworki nthe contextofleadership,re sponsibletot heChief.Fifthopenpitpr oductionsafetyaccide ntinvestigationsystem,performedonaproductionsafet yaccide nt"fourno"principle.Imposedonproductionsafetyacci de ntrep

34、ortste pbyste preportingt hreechannels,namel y,Unit Chief,admi nistrationandsafetysupervisi onsystem counterparttosuperiorl eadership,reportsinatimelyma nner.Sixthpitmustimpleme ntthe"whoisi nchargeofwho'si ncharge"and"hosemust besafe"principlesinpla nni ng,layout,check produ

35、ctionw ork,summarizeda ndeval uatedatt hesametime,plans,features,revie w ,summary,rating safetywork.Firmlyesta blishi ng"safetyistheeffective ness,safetyisthe credi bility,safetyisthe competitiveness"awarene ss,tomakesafetyw ork.Seventhmini ngtradeunionorga nizationaccor dingtola wthew ork

36、erstopartici pateinthe worksafetyofdem ocraticma nagementa nddemocraticsupervi sion,safeguar dworkers'l egitimaterightsandintere stsinrespe ctofsafety.Personal deathandaTradeUnionhast herighttopartici pateinthemajoraccidentinve stigations,relyonthemassestodoproducti onsafetywork.Eight hpitmustbe

37、 base donrelevantlaw sandregulati ons,industrysta ndar dsa ndcompa nyandGod'ssta ndar ds,rulesa ndregulationsissue dbythecompany,deve lopingrul esa ndregul ationsforcoalproduction,institutionalizati ona n编制人： 审核：附录 C内部质量体系审核检查表JH/ZJ8.0-02-03 编号；被审部门：采购部 计划时间：审核标准： 审核员：ISO9000章节手册章节 检查内容方法及样本计划 备

38、注3.1是否已制定了对关键元器件和材料的供应商的选择、评定和日常管理的程序？JH-206-01供方调查评审报是否保存了对供应商的选择评价和日常管理记 告录？ 合格供方名录8如何确定顾客的要求，顾客是否有投诉？JH-219-01未有投诉如果有投诉是否得到有效处理？10工厂所进行的任何包装、搬运、操作和储存环境是否影响产品符合规定标准要求？JH-215-01JH-215-026ndoveralll eader shipresponsi bilityforsafety.Administr ativeDeputyiswithi nthescope oftheirrespectiveresponsibi

39、 litiesatvari ouslevel sofsecurityresponsibility,inchargeofse curityw orkinthe contextofleadershi p,responsibletot heChief.Fifthope npitpr oductionsafetyaccide ntinvestigationsyste m,performe donaproducti onsafetyacci dent"fourno"principle.Impose donproducti ons afetyacci dentreportstepbys

40、tepreportingt hreechannels,namely,Unit Chief,admini strationandsafetysupervisi onsyste mcounterparttosuperiorle adership,re portsi nati mely manner.Sixthpitmusti mple mentthe"whoi sinchar geofwho'sincharge"and"hose mustbesafe"princi plesinplannin g,lay out,check producti onw

41、ork,summarize dandeval uatedatthesameti me,pl ans,features,review,summary,ratingsafetywork.Fir mlyestabl ishi ng"safetyistheeffective ness,safetyisthecre dibi lity,safetyisthecompetitiveness"awarene ss,tomakesafetywork.Se venthmi ningtrade unionorgani zationaccordi ngtol awthe workerstopar

42、ticipateinthe worksafetyofdemocraticmanagementandde mocraticsupervision,safeguar dworkers'le gitimaterightsandinterestsi nrespe ctofsafety.Personal deathandaTrade Unionhastherighttoparticipateinthe majoraccide ntinvestigations,relyont he massestodoproductionsafetywork.Ei ghthpitmustbe basedonrel

43、evantlawsandregulati ons,i ndustrystandar dsandcompany andGod'sstandar ds,rulesandregulati onsissue dbythe company,developingrulesandregulati onsfor coal producti on,i nstitutionalizationan Q/JH-CX4.0-02 质量记录控制程序编制人： 审核：附录 C内部质量体系审核检查表JH/ZJ8.0-02-03 编号；被审部门：仓库 计划时间：审核标准： 审核员：ISO9000章节手册章节 检查内容方法

44、及样本计划 备注9 1、查零部件仓库：主要零件清单所用安全件是否与申请认证产品一致？抽查：按键开关， 型号：核对申请认证产品元器件清单？ SP202厂家：宁波超超认证号： CQCPTC 发热器，型号：JKFTP厂家：深圳金章认证号： CQC9 2、查看装配车间：抽查：所用安全件是否与申请认证产品一致？ 电机： YXB-65正在装配生产的产品厂家：湖州越球有限公其结构是否与认证要求一致？司，认证： 08661PTC热断路器，US-622,大连旭计器有限公司认证： CQC9 3、核对申请认证产品元器件清单及工艺文件要通 知 ：求？ JHTZ-SC-2010-0042客户型号 :BK4CD本公司型号

45、： GYJ40-58编制人： 审核：金环电器有限公司 第 7 页ndoveralll eader shipre sponsibi lityforsafety.Admi nistrativeDe putyiswit hint hescopeoftheirre spe ctiveresponsibilitiesatvariouslev elsofse curityre sponsibilit y,incharge ofsecurityworki nthe contextofleadership,re sponsibletot heChief.Fifthopenpitpr oductionsafet

46、yaccide ntinvestigationsystem,performedonaproductionsafet yaccide nt"fourno"principle.Imposedonproductionsafetyacci de ntreportste pbyste preportingt hreechannels,namel y,Unit Chief,admi nistrationandsafetysupervisi onsystem counterparttosuperiorl eadership,reportsinatimelyma nner.Sixthpit

47、mustimpleme ntthe"whoisi nchargeofwho'si ncharge"and"hosemust besafe"principlesinpla nni ng,layout,check productionw ork,summarizeda ndeval uatedatt hesametime,plans,features,revie w ,summary,rating safetywork.Firmlyesta blishi ng"safetyistheeffective ness,safetyisthe cr

48、edi bility,safetyisthe competitiveness"awarene ss,tomakesafetyw ork.Seventhmini ngtradeunionorga nizationaccor dingtola wthew orkerstopartici pateinthe worksafetyofdem ocraticma nagementa nddemocraticsupervi sion,safeguar dworkers'l egitimaterightsandintere stsinrespe ctofsafety.Personal de

49、athandaTradeUnionhast herighttopartici pateinthemajoraccidentinve stigations,relyonthemassestodoproducti onsafetywork.Eight hpitmustbe base donrelevantlaw sandregulati ons,industrysta ndar dsa ndcompa nyandGod'ssta ndar ds,rulesa ndregulationsissue dbythecompany,deve lopingrul esa ndregul ations

50、forcoalproduction,institutionalizati ona n附录 D内部质量体系审核报告JH/ZJ8.0-02-04 编号；被审核方 品质部 技术部 生产部 采购部 部门负责人 曾伟光 陈水东 方洪心 傅荣 陈跃销售部 龙审核目的 通过审核各部门执行质量体系文件 审核日期的运行情况，找出实施中存在的问题，以便及时予以纠正，保持质量体系运行的连续性和有效性并使质量体系得到持续改进。审核范围 质量体系涉及的全部要素及相关的 审核依据 1、江门市金环电器有限公司质量手职能部门 册、程序文件。2、工作指导书、岗位职责。3、其它相关管理文件等。审核组长 傅荣 审核组员 曾伟光 陈

51、水东 方洪心 钟耀庭 黄悦强 余国瀚审核情况简述：本公司于 2010 年 月 日进行了内部质量管理体系审核，本次审核，审核了 12个程序文件。 审核了 234 项，其中有 47 项没发生， 发现了 1 项不合格项， 是一般不合格项， 符合率 99.4%。本公司建立质量管理体系的各种文件，编制了各种作业文件，每项工程编制施工方案规定施工的各阶段的工艺要求，各部门能按照质量管理体系的文件实施但对文件规定还不太熟悉，在审核中发现以下主要问题：1 对于新员工的培训没有及时进行。2 有些记录表格的设计还可以继续改进。审核结论与意见：本公司质量管理体系运行效果明显。相关措施及建议：本次审核发现的不合格项主

52、要原因是对程序文件和质量手册规定的细节不太熟悉。2 建议和要求：1各部门组织有关人员学习程序文件和标准，并按文件实施。2本次审核发现不合格项各责任部门认真分析原因，针对原因制定纠正措施。3各部门要按措施实施，于 月 日前整改完成，整改率 95%以上，并收集整改证据。报告人 日 期 批准人 日 期8ndoveralll eader shipresponsi bilityforsafety.Administr ativeDeputyiswithi nthescope oftheirrespectiveresponsibi litiesatvari ouslevel sofsecurityrespo

53、nsibility,inchargeofse curityw orkinthe contextofleadershi p,responsibletot heChief.Fifthope npitpr oductionsafetyaccide ntinvestigationsyste m,performe donaproducti onsafetyacci dent"fourno"principle.Impose donproducti ons afetyacci dentreportstepbystepreportingt hreechannels,namely,Unit

54、Chief,admini strationandsafetysupervisi onsyste mcounterparttosuperiorle adership,re portsi nati mely manner.Sixthpitmusti mple mentthe"whoi sinchar geofwho'sincharge"and"hose mustbesafe"princi plesinplannin g,lay out,check producti onw ork,summarize dandeval uatedatthesameti

55、 me,pl ans,features,review,summary,ratingsafetywork.Fir mlyestabl ishi ng"safetyistheeffective ness,safetyisthecre dibi lity,safetyisthecompetitiveness"awarene ss,tomakesafetywork.Se venthmi ningtrade unionorgani zationaccordi ngtol awthe workerstoparticipateinthe worksafetyofdemocraticman

56、agementandde mocraticsupervision,safeguar dworkers'le gitimaterightsandinterestsi nrespe ctofsafety.Personal deathandaTrade Unionhastherighttoparticipateinthe majoraccide ntinvestigations,relyont he massestodoproductionsafetywork.Ei ghthpitmustbe basedonrelevantlawsandregulati ons,i ndustrystand

57、ar dsandcompany andGod'sstandar ds,rulesandregulati onsissue dbythe company,developingrulesandregulati onsfor coal producti on,i nstitutionalizationan Q/JH-CX4.0-02 质量记录控制程序附录 E质量审核不符合项分布表JH/ZJ8.0-02-05 编号；被审部门发生不符合项数量 总数体系文件条款 被 审 部 门备注：金环电器有限公司 第 9 页ndoveralll eader shipre sponsibi lityforsafe

58、ty.Admi nistrativeDe putyiswit hint hescopeoftheirre spe ctiveresponsibilitiesatvariouslev elsofse curityre sponsibilit y,incharge ofsecurityworki nthe contextofleadership,re sponsibletot heChief.Fifthopenpitpr oductionsafetyaccide ntinvestigationsystem,performedonaproductionsafet yaccide nt"fo

59、urno"principle.Imposedonproductionsafetyacci de ntreportste pbyste preportingt hreechannels,namel y,Unit Chief,admi nistrationandsafetysupervisi onsystem counterparttosuperiorl eadership,reportsinatimelyma nner.Sixthpitmustimpleme ntthe"whoisi nchargeofwho'si ncharge"and"hosemust besafe"principlesinpla nni ng,layout,check productionw ork,summarizeda ndeval uatedatt hesametime,plans,features,revie w ,summary,rating