酒店常用英语词汇及对话

1、酒店英语必备英文词汇饮食篇之其他小吃  meat 肉   beef 牛肉   pork 猪肉   chicken 鸡肉   mutton 羊肉   bread 面包   steamed bread 馒头   rice noodles 米粉  fried rice noodles 河粉  steamed vermicelli roll 肠粉  macaroni 通心粉  bean thread 冬粉   bean curd with odor 臭豆腐  fl

2、our-rice noodle 面粉   noodles 面条   instinct noodles 速食面   vegetable 蔬菜   crust 面包皮   sandwich 三明治   toast 土司   hamburger 汉堡   cake 蛋糕   spring roll 春卷   pancake 煎饼   fried dumpling 煎贴   rice glue ball 元宵   glue pudding 汤圆   millet

3、congee 小米粥   cereal 麦片粥   steamed dumpling 蒸饺   ravioli 馄饨 酒店英语必备词汇-饮食篇之牛排与酒  breakfast 早餐   lunch 午餐   brunch 早午餐   supper 晚餐   late snack 宵夜   dinner 正餐   ham and egg 火腿肠   buttered toast 奶油土司   French toast 法国土司   muffin 松饼   c

4、heese cake 酪饼   white bread 白面包   brown bread 黑面包   French roll 小型法式面包   appetizer 开胃菜   green salad 蔬菜沙拉   onion soup 洋葱汤   potage 法国浓汤   corn soup 玉米浓汤   minestrone 蔬菜面条汤   ox tail soup 牛尾汤   fried chicken 炸鸡   roast chicken 烤鸡   ste

5、ak 牛排   T-bone steak 丁骨牛排   filet steak 菲力牛排   sirloin steak 沙朗牛排   club steak 小牛排   well done 全熟   medium 五分熟   rare 三分熟   beer 啤酒   draft beer 生啤酒   stout beer 黑啤酒   canned beer 罐装啤酒   red wine 红葡萄酒   gin 琴酒   brandy 白兰地  

6、whisky 威士忌   vodka 伏特加   on the rocks 酒加冰块   rum 兰酒   champagne 香槟 酒店英语必备词汇饮食篇之糖与蜜饯  jerky 牛肉干   dried beef slices 牛肉片  dried pork slices 猪肉片   confection 糖果   glace fruit 蜜饯   marmalade 果酱   dried persimmon 柿饼   candied melon 冬瓜糖 

7、0; red jujube 红枣   black date 黑枣   glace date 蜜枣   dried longan 桂圆干   raisin 葡萄干   chewing gum 口香糖   nougat 牛乳糖   mint 薄荷糖   drop 水果糖   marshmallow 棉花糖   caramel 牛奶糖   peanut brittle 花生糖   castor sugar 细砂白糖  granulated sugar 砂糖  

8、sugar candy 冰糖   butter biscuit 奶酥   rice cake 年糕   moon cake 月饼   green bean cake 绿豆糕   popcorn 爆米花   chocolate 巧克力   marrons glaces 糖炒栗子 酒店英语必备饮食篇之蔬菜与调味品  string bean 四季豆   pea 豌豆   green soy bean 毛豆   soybean sprout 黄豆芽   mung bean sprou

9、t 绿豆芽   bean sprout 豆芽   kale 甘蓝菜   cabbage 包心菜; 大白菜  broccoli 花椰菜   mater convolvulus 空心菜   dried lily flower 金针菜   mustard leaf 芥菜   celery 芹菜   tarragon 蒿菜  beetroot, beet 甜菜   agar-agar 紫菜   lettuce 生菜   spinach 菠菜   leek 韭菜 &

10、#160; caraway 香菜   hair-like seaweed 发菜   preserved szechuan pickle 榨菜   salted vegetable 雪里红   lettuce 莴苣   asparagus 芦荟   bamboo shoot 竹笋   dried bamboo shoot 笋干   chives 韭黄   ternip 白萝卜   carrot 胡萝卜   water chestnut 荸荠   ficus tikaua 地瓜

11、  long crooked squash 菜瓜   loofah 丝瓜   pumpkin 南瓜   bitter gourd 苦瓜   cucumber 黄瓜   white gourd 冬瓜   gherkin 小黄瓜   yam 山芋   taro 芋头   beancurd sheets 百叶   champignon 香菇   button mushroom 草菇   needle mushroom 金针菇   agaric

12、us 蘑菇   dried mushroom 冬菇   tomato 番茄   eggplant 茄子   potato, spud 马铃薯   lotus root 莲藕   agaric 木耳   white fungus 百木耳   ginger 生姜   garlic 大蒜   garlic bulb 蒜头   green onion 葱   onion 洋葱   scallion, leek 青葱   wheat gluten 面筋  

13、 miso 味噌   seasoning 调味品   caviar 鱼子酱   barbeque sauce 沙茶酱   tomato ketchup, tomato sauce 番茄酱   mustard 芥茉   salt 盐  sugar 糖   monosodium glutamate , gourmet powder 味精   vinegar 醋   sweet 甜   sour 酸   bitter 苦   lard 猪油   peanut o

14、il 花生油   soy sauce 酱油   green pepper 青椒  paprika 红椒  star anise 八角   cinnamon 肉挂   curry 咖喱   maltose 麦芽糖 酒店英语必备英文词汇饮食篇之水果  pineapple 凤梨   watermelon 西瓜   papaya 木瓜   betelnut 槟榔   chestnut 栗子   coconut 椰子   ponkan 碰柑   tange

15、rine 橘子   mandarin orange 橘   sugar-cane 甘蔗   muskmelon 香瓜   shaddock 文旦   juice peach 水蜜桃  pear 梨子   peach 桃子   carambola 杨桃   cherry 樱桃   persimmon 柿子  apple 苹果   mango 芒果   fig 无花果   water caltrop 菱角   almond 杏仁  

16、; plum 李子   honey-dew melon 哈密瓜   loquat 枇杷   olive 橄榄   rambutan 红毛丹   durian 榴梿   strawberry 草莓   grape 葡萄   grapefruit 葡萄柚   lichee 荔枝   longan 龙眼   wax-apple 莲雾   guava 番石榴   banana 香蕉 酒店英语必备英文词汇饮食篇之饮料  beverages 饮料   soy

17、a-bean milk 豆浆   syrup of plum 酸梅汤   tomato juice 番茄汁   orange juice 橘子汁   coconut milk 椰子汁   asparagus juice 芦荟汁   grapefruit juice 葡萄柚汁  vegetable juice 蔬菜汁   ginger ale 姜汁   sarsaparilla 沙士   soft drink 汽水   coco-cola (coke) 可口可乐   tea l

18、eaves 茶叶   black tea 红茶   jasmine tea 茉莉（香片）  tea bag 茶包   lemon tea 柠檬茶   white goup tea 冬瓜茶   honey 蜂蜜   chlorella 绿藻   soda water 苏打水   artificial color 人工色素   ice water 冰水   mineral water 矿泉水   distilled water 蒸馏水   long-life milk

19、保久奶   condensed milk 炼乳；炼奶   cocoa 可可   coffee mate 奶精   coffee 咖啡   iced coffee 冰咖啡  white coffee 牛奶咖啡   black coffee 纯咖啡   ovaltine 阿华田   chlorella yakult 养乐多   essence of chicken 鸡精   ice-cream cone 甜筒   sundae 圣代；新地   ice-cream 雪糕

20、  soft ice-cream 窗淇淋   vanilla ice-cream 香草冰淇淋   ice candy 冰棒   milk-shake 奶昔   straw 吸管 酒店英语必备饮食篇西餐与日本料理  menu 菜单   French cuisine 法国菜   today's special 今日特餐   chef's special 主厨特餐   buffet 自助餐   fast food 快餐   specialty 招牌菜  

21、continental cuisine 欧式西餐  aperitif 饭前酒   dim sum 点心   French fires 炸薯条   baked potato 烘马铃薯   mashed potatoes 马铃薯泥   omelette 简蛋卷   pudding 布丁   pastries 甜点   pickled vegetables 泡菜   kimchi 韩国泡菜   crab meat 蟹肉   prawn 明虾   con

22、ch 海螺   escargots 田螺braised beef 炖牛肉   bacon 熏肉   poached egg 荷包蛋   sunny side up 煎一面荷包蛋   over 煎两面荷包蛋   fried egg 煎蛋   over easy 煎半熟蛋   over hard 煎全熟蛋   scramble eggs 炒蛋   boiled egg 煮蛋   stone fire pot 石头火锅   sashi 日本竹筷   sake 日本米酒 &

23、#160; miso shiru 味噌汤   roast meat 铁板烤肉   sashimi 生鱼片   butter 奶油 酒店英语必备英文词汇饮食篇之中餐  bear's paw 熊掌   breast of deer 鹿脯   beche-de-mer; sea cucumber 海参   sea sturgeon 海鳝   salted jelly fish 海蜇皮    kelp, seaweed 海带   abalone 鲍鱼   shark fin

24、鱼翅   scallops 干贝   lobster 龙虾   bird's nest 燕窝   roast suckling pig 考乳猪   pig's knuckle 猪脚   boiled salted duck 盐水鸭   preserved meat 腊肉   barbecued pork 叉烧   sausage 香肠   fried pork flakes 肉松   BAR-B-Q 烤肉   meat diet 荤菜   veget

25、ables 素菜   meat broth 肉羹   local dish 地方菜   Cantonese cuisine 广东菜   set meal 客饭   curry rice 咖喱饭   fried rice 炒饭   plain rice 白饭   crispy rice 锅巴   gruel, soft rice , porridge 粥   noodles with gravy 打卤面   plain noodle 阳春面   casserole 砂锅

26、60; chafing dish, fire pot 火锅  meat bun 肉包子   shao-mai 烧麦   preserved bean curd 腐乳   bean curd 豆腐   fermented blank bean 豆豉   pickled cucumbers 酱瓜   preserved egg 皮蛋   salted duck egg 咸鸭蛋   dried turnip 萝卜干 酒店英语必备英文词汇-饮食篇之餐具  coffee pot 咖啡壶   co

27、ffee cup 咖啡杯   paper towel 纸巾   napkin 餐巾   table cloth 桌布   tea -pot 茶壶   tea set 茶具   tea tray 茶盘   caddy 茶罐   dish 碟   plate 盘   saucer 小碟子   rice bowl 饭碗   chopsticks 筷子   soup spoon 汤匙   knife 餐刀   cup 杯子   glass 玻璃

28、杯   mug 马克杯   picnic lunch 便当   fruit plate 水果盘   toothpick 牙签  information desk 问讯处 reception office 接待室 hotel register 旅客登记簿 registration form 登记表 newsstand 售报处 postal service 邮局服务处 shop 小卖部 bar 酒吧间 lounge 休息厅 roof garden 屋顶花园 billiard-room 球房 dining-room, dining hall 餐厅 m

29、en's room 男盥洗室 ladies' room 女盥洗室 cloak-room 存衣处 basement 地下室 cellar 地窖 broom closet 杂物室 room number 房间号码 room key 房间钥匙 suite 一套房间 single room 单人房间 double room 双人房间 sitting-room, living-room 起居室 sofa, settee 长沙发 easy chair 安乐椅 armchair 扶手椅 wicker chair 藤椅 folding chair 叠椅 swivel chair 转椅 rock

30、ing chair 摇椅 stool 凳子 stool 凳子 bench 条凳 tea table 茶几 desk 书桌 bookcase 书橱 bookshelf 书架 wardrobe 衣柜 built-in wardrobe, closet 壁橱 chest of drawers 五斗橱 hat rack 帽架 rug 小地毯 carpet 大地毯 single bed 单人床 double bed 双人床 twin beds 成对床 mattress 褥子 quilt 被 blanket 毯子 sheet 床单 bedspread 床罩 cotton terry blanket 毛巾被

31、 pillow 枕头 pillow 枕头 pillowcase 枕套 mat 席 cushion 垫子 bathroom 浴室 bath tub 浴盆 shower bath, shower 淋浴 cold and hot water taps 冷热自来水龙头 sprinkle-nozzle, (shower) nozzle 喷头 dressingtable 梳妆台 mirror 镜子 washbasin 洗脸盆 towel 毛巾 bath wat towel 地巾 toilet, lavatory, washroom 卫生间 water closet, W.C. 厕所；抽水马桶 toilet

32、 roll, toilet paper 卫生纸 soap 肥皂 bath-tub 浴缸 shower cap 浴帽 shampoo 洗发水 conditioner 护发素 bath foam 淋浴液 body lotion 润肤露 comb 梳子 tooth-paste牙膏 tooth-brush 牙刷 cotton tips 棉签 hair dryer电吹头 shaver 剃须刀 slippers 拖鞋 ashtray烟灰缸 match 火柴 cloth brush 衣刷 hand towel方巾 Tissue 面巾纸bath towel 浴巾 bathrobe 浴衣 towel rail,

33、 towel rack 毛巾架 sponge 海绵 waste-paper basket 废纸篓 thermometer 温度计 balcony 阳台 balcony 阳台 sash window 上下开关窗 shutters 百叶窗 transom, transom window 气窗 curtain 窗帘 lace curtain 挑花窗帘 windowsill 窗台 air-conditioned 有空调设备的 radiator 暖气片 central heating 暖气 ashtray 烟灰碟 smoking set 烟具 electric fan 电扇 chandelier, pe

34、ndant lamp 吊灯 fluorescent lamp 日光灯 desk lamp 台灯 bedside lamp 床头灯 floor lamp 落地灯 wall lamp 壁灯 lampshade 灯罩 bulb holder 灯头 bulb 灯泡 screw-type bulb 罗口灯泡 bayonet-type bulb 卡口灯泡 frosted bulb 磨砂灯泡 opal bulb, opaque bulb 乳白灯泡 switch 开关 socket 插座 plug 插头 telephone 电话 electric iron 电熨斗 peg, hook 衣钩 clothes-h

35、anger 衣架 door-mat 门前的擦鞋棕垫 manager 经理 attendant 服务员 desk clerk 值班服务员 waiter （餐厅）服务员 waitress （餐厅）女服务员 rent 租金 bill 账单cashier 出纳 check in 入住登记 check out 办理退房手续 deluxe suite豪华套间 dining hall 餐厅 double room 双人间 foreign exchange counter 外币兑换处 hotel directory 旅馆指南 hotel lobby 饭店大堂 hotel rates 房价 informatio

36、n desk 总台 porter 行李员 reservation desk 预定处 room charge sheet 房价表 room with bath 带有浴室的客房 room with good ventilation 通风良好的客房 single room 单人间 suite 套间 telephone operator 总机接线员 对话酒店英语之交流用语-预订酒店英语 Dialogue Aa: Good morning .Hilton Hotel. May I help you?b: Good morning .Have you got any vacancies for

37、the nights of 12th and 13th.I'd like to make a reservation for the two nightsa: All right .Single or double-room?b :Double-room please.a: Yes. we have a double -room available.b :Is that with or without bath?a: It's a room with shower and toilet ,sir.b: That sounds fine. Is there an air cond

38、itioner?a: Yes, but of course.B :How much will it be for one night?a: Let me see. A double-room $800 per night.b: Does that include breakfast?a: Yes. that includes a continental breakfast and a morning newspaper.b: Do you accept VISA?a: Yes, we do, what time will yo be arriving?b:I should be there a

39、roud 5:30 p.m on the 12th.a:Ok, sir ,Could I take your name and contact number, please?b:Yes,It's John Smith.It's New York 456-122a:Could you spell that, please?b:J-o-h-s-m-i-t-h.a:John Smith. double-room with bath and air conditioner for the nights of 12th and 13th.b:That's right.Thank

40、you.a:Thank you sir. Good-bye. 酒店英语交流用语之餐厅点餐英语用语 点菜就餐的次序：找桌子 看菜单 点菜 付钱 离开 Have you got a table for two, please?请问您有两个人的桌子吗？  Have you booked a table? 您预定餐桌了吗？ Have you made a reservation? 您预定了吗？ smoking or non-smoking? 吸烟区还是非吸烟区？ Would you like something to drink? 您想喝什么？ Would yo

41、u like to see the menu? 您需要看菜单吗？ Language Notes 三言两语 点菜就餐的典型次序是：找一张桌子坐下看菜单点菜付钱离开。英语语言的表达基本上也是依照次顺序。“订餐”在英文中有两种说法，即to book a table 和make a reservation在英国以及在其它很多国家，餐厅一般划分为吸烟区和非吸烟区。一进餐厅，服务员会主动征询客人的意见，然后引领客人前往所选择的区域就餐。打搅一下，我能看看菜单吗？expression表达 Excuse me, could I see the menu, please?打搅一下，我能看看菜

42、单吗？ Are you ready to order?您现在可以点餐吗？ first course/stasrters第一道菜开胃菜 maincourse主菜dessert甜食 Could I have the bill, please?请拿账单来，好吗？ How would you like to pay?请问您怎样付款？ Language Notes三言两语 在西餐厅就餐，菜单一般由三类不同的菜别组成。the first course或者starters是指第一道菜，往往是汤、一小碟色拉或其它小吃。第二道菜是主菜，fish and chips是鱼和炸土豆条，它同“roast beef an

43、d york shir pudding牛肉布丁”、“shepherd spie牧羊人的馅饼”一样，都是典型的英国传统菜肴。最后一道是甜食或冷或热，但都是甜的。西方饮食习惯是先吃咸的，后吃甜的。西餐菜单名目繁多，有时不易读懂。遇到这种情况，可以请服务员解释一下。餐厅里的对话Conversation In A Restaurant Hugh is ordering a meal in a restauranta few moments later Emma: one sparkling waterHugh: Thanks very muchEmma: Are you ready to o

44、rder?Hugh: Yeah I think I am actually. Could I just have the soup to start please.Emma: That's minestrone, is that all right sir?Hugh: Yeah, that's fine, and for the main course could I have the chicken please?Emma: Chicken.Hugh: And just some vegetables and some boiled potatoes pleaseEmma:

45、Boiled potatoes, OK?Hugh: Thanks very much.Emma: OK.餐厅里的对话休正在餐厅点餐（过了一会儿） 埃玛：一份带汽的矿泉水。 休：谢谢！ 埃玛：您现在可以点菜吗？ 休：是的，可以。请先给我来一份例汤，好吗今日的例汤是什么？ 埃玛：是意大利蔬菜汤，可 以吗？ 休：可以。好的 至 于主菜，请给我一份鸡肉，好吗？ 埃玛：鸡肉 休：再来一点蔬菜和煮土豆。 埃玛：煮土豆。好的。 休：谢谢！ 埃玛：好的。酒店英语常用交流用语·习惯销售用语 1、What kind of rooms(foods) would you like to have?

46、您需要什么样的房间（吃什么样的菜）？2、Here is a brochure of our hotel and tariff.这是介绍我们饭店的小册子和价目表。3、We'll give you a 10%(ten percent ) discount.我们给您九折优惠。4、We'll offer tour guides complimentary breakfasts.我们给陪同提供免费早餐。5、We accept your terms.我们接受您的条件。6、May I introduce myself?让我介绍我自己。7、May I present you a litter

47、souvenir?请接受我们的一点小纪念品。8、Let's drink to our friendship!为我们的友谊干杯！9、Let me propose a toast to the health of our guests!建议为在座客人的健康干杯！10、Cheers!(Bottoms!)干杯！11、How do you like Chinese food?您喜欢中国菜吗？12、What do you think of our service?您对我们的服务有什么意见？13、Thank you for your comments(compliment, suggestions)

48、.谢谢您给我们提的意见（赞扬、建议）。14、I'm afraid it's against the hotel's regulations.这是违反饭店规章制度的。15、In our hotel we don't accept tips.我们饭店是不收小费的。It's our pleasure to serve our guests well.我们为能为客人服务好而感到高兴。Thank you all the same.然而，还是要谢谢您。16、I'm afraid you'll have to pay for the damage.您必

49、须赔偿。17、Thank you for telling us about it.谢谢您告诉我们I'll look into the mater right away.我马上去处理这件事情。18、I assure you it wont happen again.我保证此类事情不会再发生。19、Please don't worry, sir (madam)先生（夫人），请不必担心。I will send someone up to your room right away.我马上派人到你的房间去。20、I can't guarantee anything, but I&

50、#39;ll try my best.我不能保证，但我会尽力而为。21、What can I show you.您要买什么？22、How do you like this fashion (color, size, design )?您喜欢这种款式（颜色、尺寸、图案）吗？23、The extra large size of this color is out of stock.这种颜色的特大号已经卖完了。Please try us again tomorrow.请明天再来看看。24、They are altogether 175(one hundred and seventy-five) Yu

51、an.共计175元。You may pay in cash or with credit card.您可以付现金也可以用信用卡。25、You have made a good choice, you have very good taste.您真会买东西，眼力真好。酒店英语交流用语·前厅和客房部用语 1、Have you a reservation? 您预定过了吗？2、May I know your name and room number?您能告诉我您的名字与房间号吗？3、Here is your room key.给您房间钥匙。4、Please pay at the c

52、ashier's desk over there.请去那边帐台付款。5、Are these your baggage?这些是您的行李吗？May I take them for you?我来帮您拿好吗？6、Housekeeping, may I come in?客房服务员，我可以进来吗？7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中。8、I hope I'm not disturbing you.我希望没有打扰您。9、One mom

53、ent, madam. I'll bring them to you right away.等一会儿，夫人。我马上送来。10、I'll send for an electrician( doctor.)我给您请电工（大夫）。餐饮部：11、Sit down, please. Here is the menu.请坐，给您菜单，先生。May I take your order, sir?您要点菜吗？12、What would you like to have, coffee or tea?您要喝咖啡还是茶？13、Would you like to have any wine with

54、 you dinner?您用餐时要喝点酒吗？14、Service hours are:（餐厅）供应时间是：7:00a.m.to 9:00a.m.for breakfast.早餐7点到9点。11:30a.m.to1: 30p.m.for lunch.午餐11点半到1点半。6:30p.m.to 8:30p.m.for dinner.晚餐6点半到8点半。15、Here is the bill. Please sign it.这是您的账单，请签字。酒店英语之交流用语·征询和指路用语 36、Can(May)I help you?我能帮您什么吗？Yes, please.好的。37、Wh

55、at can I do for you.我能为您干点什么？38、Is there anything I can do for you?有什么能为您效劳的吗？ 39、Just a moment, please.请稍等一下。40、May I use your phone?我能借用您的电话吗？Certainly.当然可以。Yes, of course.当然可以。41、Go upstairs/downstairs.上楼/下楼。42、It's on the second (third) floor.在二（三）楼。43、Excuse me.对不起。Where is the washroom (re

56、stroom, elevator)?请问盥洗室（休息室、电梯）在哪儿？This way, please.请这边走Turn left /right.往左转/右转。45、It's in the lobby near the main entrance.在大厅靠近大门。46、It's in the basement at the end of the corridor.在地下室走廊尽头。酒店英语常用交流用语·习惯祝贺用语 13、Congratulations!祝贺您！14、Happy birthday!生日快乐！15、Happy new year!新年快乐！16、

57、Merry Christmas!圣诞快乐！17、Have a nice holiday!假日快乐 18、Wish you every success!祝您成功！答谢和答应语:19、Thank you (very much).谢谢您（非常感谢）。20、Thank you for your advice (information, help)感谢您的忠告（信息、帮助）。21、It's very kind of you.谢谢，您真客气。22、You are welcome.不用谢。23、Not at all.不用谢。Don't mention it.不用谢。24、It's m

58、y pleasure.非常高兴为您服务。(With pleasure.)(My pleasure.)25、I am at your service.乐意为您效劳。26、Thank you for staying in our hotel.感谢您在我们酒店下榻。27、I'm sorry.很抱歉。28、Excuse me.对不起。29、I'm sorry, It's my fault.很抱歉。那是我的过错。30、Sorry to have kept you waiting.对不起，让您久等了。31、Sorry to interrupt you.对不起，打扰您了。32、I&#

59、39;m sorry about this.对此表示抱歉。33、I apologize for this.我为此道歉。34、That's all right.没关系。35、Let's forget it.算了吧酒店英语之交流用语·欢迎、问候用语 1、Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。2、How do you do?您好！（初次见面）Glad to meet you.很高兴见到您。3、How are you?您好吗？Fine, thanks. And you?很好，谢谢。

60、您好吗？4、Welcome to our hotel (restaurant, shop).欢迎到我们宾馆（餐厅、商店）来。5、Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。6、I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。（客人刚入店时）I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得

61、愉快。（客人离店时）7、Have a good time!祝您过得愉快！8、*hotel, front desk. Can I help you?*饭店，前厅。您找谁？9、Sorry, I've dialed the wrong number.对不起，我拨错号了。10、May I speak to your general manager?能和你们总经理说话吗？Speaking.我就是。11、Sorry, he is not in at the moment.对不起，他现在不在。Would you like to leave a message?您要留口信吗？12、Pardon.对不起

62、，请再说一遍，好吗？I beg your pardon.对不起，请再说一遍，好吗？Key Sentences（重点句子）一、结帐（Pay Bill）1I'd like to pay my bill now我想现在结账。2Your name and room number，please？请问您的姓名和房间号码？3Have you used any hotel services this morning？请问您今天早晨是否用过旅馆内的服务设施？4Four nights at 90 US dollors each， and here are the meals that you had at

63、 the hotelThat makes a total of 665 US dollars4个晚上，每晚90美元，加上膳食费，总共是660美元。5Can I pay by credit card？我可以用信用卡支付吗？6Please sign your name here请您在这里签名。7 Excuse me We're leaving todayI'd like to pay our bills now劳驾。我们今天要离去了。我希望现在就把账结清。8By the way，I'd like to tell you that the check-out time is 1200 noon，sir先生，顺便告诉您，结账后离开旅馆时间是12点。9 How about the charge f