商务英语视听说标准答案

1、商务英语视听说答案作者:日期:英语答案Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewSample answers:Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed tofinish d

2、ifferentprojects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to becomea successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and chec

3、k-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests.I enjoy working with people from different backgrounds. I am good

4、at communicating, organizing and coordinating. If something blocks mypath, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my

5、 criteria in choosing a job.Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important forme when choosing a job. Fromwhat I know, S

6、hangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewKey:s that your wife, Mr. Carter? She is so beautiful.Avoid asking inter

7、viewer personal questions or making personal comments.Could you tell mehow much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about th

8、e paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling theinterviewer that youhaven

9、't done your homework.Part III Language FocusKey:o Name: Cai Ning3o Personality: serious-minded 认真的；calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six years ' financial industry experience with several

10、 companies; two years ' experience in an investment banko Qualification:graduated from Peking University in 2001 majoring inaccounting; fluent English; bookkeeping 记账 and accounting proficiency in English.o Reasons for leaving last job: want to find a job that is challenging.o Questions about th

11、e job: W ould I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantKey:Reasons for joining the companyRelevant work experience QuestionsResult of the interviewIt is one of the leading international consultant c

12、orporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.He was involved in a factory restoration in Nanjing.Are there any opportunities for Chinese employees to be transferred to the head office in New Yo

13、rk or other branch offices around the world?Chen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerKey:o 1. F T F F To 2.1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishPart V Case AnalysisHint:o She is no

14、t likely to get the job because she did poorly in the job interview.o Things went wrong:1. Use filler words ("you know" ) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewer ' s questions, eg, “I would rather like to establish my own company ”4. Ask inap

15、propriate questions, eg. “Can I take time off for vacation? ”5. Self-conceit “I have no weakness ” .6. Too much emphasis on travel.Scripts Unit 2Part II Listening and SpeakingTask 1 How is your job?Key:1) I haven ' t seen you for years.2) what do you do now?3) I ' m in the Research and Devel

16、opment Department.4) I knew you ' d do something very challenging and creative.5) I sometimes stay in the office after work to deal with unfinished tasks.6) I amstill the accountant of that cosmetics company.Task 2 Describing jobsKey:1)personnel management2) developing markets3) planning4) execu

17、tion5) sales targets6) team performance7) customer base8) customer satisfaction9) selecting, developing and managing10) cost-effective11) on time12) of good quality13) human and material resources14) training needs15) continuous improvementPart IV Viewing and SpeakingVideo 1 Introducing titles and r

18、esponsibilitiesKey:1. Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration; Marketing; Engineering; ProjectPreparation; AccountingVideo 2 Do you like your job?Key:1.self-employed entrepreneur, buyer, Line Supervisor,Advertising Executive, Pub

19、lic Relations Manager2.NamesLikesDislikesJeromemaking a lot more money; having ots of independence in doing hingsfeeling tired sometimesRobinhaving been to a lot of placestoo much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom ha

20、ving theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & nteresting peopleoften having dinner parties in the evening; having little time with her family and babyScripts Unit 3Part I Warm-upGood afternoon. Today I ' m here to talk about how to make effe

21、ctive business calls. Telephone communication is common nowadays, therefore, how to 1) ensure smooth business communication gets increasingly important. Now I ' d like to introduce sometip s on making proper business calls. First, you should know 2) the purpose of your call in advance. Make sure

22、 you have 3) all the documents you ' ll need before you dial. One important thing we should not overlook is time schedule. Try to4)schedule a specific time for calls. Before you make the call, be sure that you get rid of 5) all distractions . For example, turn off the radio, television, etc. Whe

23、n making the call, listen carefully and6) confirmthat you have understood each point . Don，t pretend you have understood when you haven ' t. Another thing we should keep in mind is: let other people speak and try to avoid 7) interruptions . Speaking slowly and clearly is important. Try to avoid8

24、) strong accent . Besides, make sure9) you sound polite and agreeable . Remember that you should not argue! Use 10) the optional choice method , such as“Which is better, Mondayor Tuesday?” ,“Morning or afternoon?” ,“Ten or eleven a.m." ？ And,of course, try to make your call brief. Avoid11) leng

25、thy calls .Additionally,don' t try to be funny you may be misunderstood. The lasttip you should bear in mind is to 12) smile while you are talking . Your listener can“hear” your smile.Part II Listening and SpeakingTask 1 Making a callScript:9Key:F F T T F T F FTask 2 Leaving a messageKey:Message

26、 NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It ' s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a message115) B1. F F T T F2. Message 1) W川 you tel

27、l him that we ve just received yoursample of the new assembly coffee table and are quite happy with it?Message2) Please tell Mr. Matthews we re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I

28、 won ' t be able to get to your company early on Saturday because of the rail strike. I probably won ' t arrive unt il that afternoon.Video 2 You are hard to get hold of!Key:1.First attempt1) A 2)CSecond attempt3) CThird attemptFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the

29、 receptionist replied,“Hold on, please. I ' ll connect you. ”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said,“I ' m afraid you ' ve dialed the wrong extension. ”3) When Ms. Mandel was told she dialed the wrong number, she said,“Oh, sorry to have interru

30、pted you. Can yougive me Henry Miller ' sextension, please? ”4) Whenthe receptionist realized she had given the wrong extension, she said,“I ' m very sorry, I didn ' t notice that. I ' ll put you through right now. Please wait a minute. ”5) WhenMs. Mandel phoned the receptionist the

31、third time, she explained,“It ' s me again -Ms. Mandel. I ' m still having trouble getting throughto Henry Miller Can you help? ”136) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied,“Oh, I ' m terribly sorry for the trouble.Unit4Key:Formal/ InformalSignal senten

32、ces1Formal*Good afternoon, I ' d like to call the meeting to order.* First of all, let' s discuss 2Informal*OK, everyone is here *So, why don ' t we start with 3Informal* Right, you know why we are here.* Maybe we should do it like this4Formal*Welcome to BCG, and to what I am sure will b

33、e the beginning of a major new alliance.* Today our purpose is to5Informal*Right, let ' s get down to business * I suggest we deal withthat 6Formal*Well, gentleman, it ' s a pleasure to be here today*I ' d like to start withKey:1) Arrive at the meeting ahead of schedule.2) Consider using

34、 a tape recorder.3) Use a consistent format.4) Follow the agenda.5) Be concise.?6) List specific outcomes.?7) After the meeting, write a meeting report from your notes.Key:F F F T FKey:?1) To figure out the reason for the sales drop and the actionsto be taken.?2) The salespeople are not very motivat

35、ed.?3) No, because the sales quotas are pretty high.?4) He proposes to lower the quotas.Unit5Key:C B B C AScripts Unit 5Key:C B B C ATask 2 Receiving visitorsKey:1)daily routine in the office 2)whether the visitor has an appointment or not3)greet the visitor4)the visitor ' s name, title and posi

36、tion5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part IV Viewing and SpeakingVideo 1 Going through customsKey:1) What is the purpose of George '

37、s travel?George is travelling on business.2) How long is he going to stay?He will stay for about a week.3) Who has invited George to attend the trade fair?He has been invited to attend the trade fair by his business associates.4) What is in the bag? Does George have to pay duty on it?His laptop computer is in the bag. It' s duty -free.5) Are the