unit 1The Roles of a Secretary

1、Learning ObjectivesListening and Speaking1.Listen and Practice 2.Act Out Reading3.Text 4.Exercises Practical WritingSupplementary ReadingReturnlBlue-collar worker lwhite-collar workerlgrey-collar worker repairerlpink-collar worker female, nurse, secretarylgold-collar worker professional workerlnew-c

2、ollar worker green handlbright-collar worker successful leaderlopen-collar worker 开领工人， flexible worker1. DefinitionlA special hand to the leaderslExcellent office-working abilitieslActive, responsible, promising, decisive make proper decision within his powerA profession in western cultureIn China

3、(duty ): Han Dynasty , mysterious booksServe the leaders directly2. working environment lthe characters of international business l交易性 Exchangeablel利益性 Profitablel竞争性 Competitive3. working charactersSecretary concerning foreign affairsl辅助性 auxiliary l中介性Intermediaryl综合性comprehensivenessl机要性 confiden

4、tiality4. working principleslKeeping secrete 保密lkeeping accurate 准确lKeeping speedy 迅速lTreating everyone with respect and strive to become a team playerlTrying to be nice to the people around you and be strict with the work you do5. About foreign secretarys knowledgelBasic knowledge (common sense, et

5、hics, etiquette,lRelated knowledge (familiarity with business, management, public relations, marketing, advertisinglProfessional knowledge (familiarity with company, managers, staff, customers, suppliers6. About foreign secretarys abilityl表达与沟通能力 communicative abilityl良好的观察和研究能力l持久的记忆能力，灵敏、超前的思维想象能力

6、l应变能力 strain abilityl国际商务谈判能力l操作能力 (type-fast and accurately, translation, familiarity with office equipment)lAbility to maintain a tidy appearance7. About foreign secretarys ethicslloyal to the leaders and companylTrustful/reliablelHardworking (things to do), responsiblelPractical and creativelMode

7、st, cooperate, careful, open, flexible, passionate, honest, friendlylKeep ones word and secretslKeeping learning and improving8. The routine worklTelephone etiquettelMeeting organizationlPresentation lTravel and accommodation arrangementslBusiness entertainingThe roles of a secretary?-multifaceted/V

8、IPlAid, responsibilities taker, knowledge holder, software/equipment master, trainer, operator, researcher, coordinator, supervisor, organizer, team player, problem solver, managerlOffice professional/generalist (key. interesting, challenging, changeable, appealing)The qualities of a secretary?lBe g

9、ood at interpersonal relationships,lBe honest and organized, lBe good at boss working style, company and staff issues, lKey qualities on P.16The future of the secretary? With deeper and more flexible skills, experienced secretaries can be promoted to higher positions, as top-flight executive assistants and general managers of departments. Low-rank employee-office professional-office administrator-managerJack of all trades Secretary plays two roles in the company internal spokesman and external representative. To do a good job, secretary should communicate and negoti