国家开放大学电大专科《商务交际英语(1)》期末试题及答案(试卷号：4015)

1、国家开放大学电大专科商务交际英语(1)期末试题及答案(试卷号：4015)I. MULTIPLE CHOICE (10 小题，每小题 2 分，共 20 分)Choose the letter indicating the best choice to complete each sentence or answer each question.1. The process used to send and interpret messages is called .A. communicationB. feedbackC. translation2. A is composed of a set

2、 of symbols.A. messageB. senderC. receiver3. A letter from a boss to his secretary is an communication.A. oralB. internalC. external4. messages are usually organized in an indirect order.A. PositiveB. NeutralC. Negative5. An obstacle to the communication process is called a(n) .A. internal barrierB.

3、 external barrierC. communication barrier6. A synonym for is difference.A. diversityB. ethnicityC. minority7. A is a formal report that describes a problem and recommends a solution.A. memoB. proposalC. letter8. reports present information and include little analysis.A. FormalB. InformalC. Informati

4、onal9. After analyzing data, you may arrive at a(n) .A. hypothesisB conclusionC. recommendation10. The is what you want to achieve through a message.A. objectiveB. main ideaC. supporting informationIL TRUE/FALSE (10小题，每小题2分，共20分)Write a T in the space provided if the statement is true. Write an F in

5、 the space if the statement is false. Your judgment should be based on your understanding of the course book.IL A multinational company conducts business with just one nation.12. If possible, a memo should be limited to one page-13. Cultural differences can be communication barriers.14. In good busi

6、ness writing, the writer sometimes addresses the receiver by name.15. There is no right or wrong way to fold a letter and insert it into an envelope-17. Proposals may be internal or external.18. There are two participants in the communication process： the message and the receiver.19. Use indirect or

7、der when you expect your reader to response favorably to the main idea in a report.20. Analytical reports present information and include analysis, conclusions, and recommendations.III. READING COMPREHENSION （10 小题，每小题 2 分，共 20 分）Read the following two passages and answer the questions.Passage OneNo

8、wadays, more and more attention is being paid to "business ethics". But what does it mean? What is the importance of ethics in business?Business ethics is not about personality though a good personality is valuable. Ethics is the primary clement and prerequisite for successful business. No

9、 matter what you do, you should think of business as a matter of integrity. Nowadays, the slip in ethics and the absence of social responsibility, especially integrity, have led to a crisis in business, seriously influencing social development.Events resulting from a loss of trust arc being seen now

10、 and then and they affect the society in many unfortunate ways. Most people know the importance of business ethics, but still some people don't honor them. We often hear media reports on problems in business, such as adding harmful materials to products. These behaviors cause much damage to cons

11、umers, who spend money but do not get quality commodities, especially when these commodities do great harm to their health. It is difficult for people to forget the case in which some children consumed unsafe milk powder produced by a few immoral businesses, and their health suffered serious damage

12、as a result. People can't bear this kind of behavior and the businesses responsible must be closed down and the related personnel be published.21. What is the primary component for a prosperous business?A. Good management.Business ethics.C. Reliable credit status.22. What is the influence of los

13、ing integrity?A. Hinder social development.B Worsen the company's reputation.C Reduce people's trust between each other.23. What is people's attitude towards business ethics?A. All people pay attention to business ethics.Be Most people attach importance to it and follow it.C. Lots of peo

14、ple know its importance but still some don't honor it.24. Which of the following items is NOT mentioned in this passage?A. The absence of ethics has led to a crisis in business world.B. Manufacturers' immoral behaviors do little harm to consumers.C. Media is important for people to know more

15、 about commodities.25. What is the author's attitude toward immoral behaviors in business?A- Critical.B. Affirmative.C. Indifferent.Passage TwoSome people make you feel comfortable when they are around. These people have something in common. And once we know what it is we can try to do it oursel

16、ves.How is it done? Here are several skills that good talkers have. If you follow the skills, they'll help you put people at their ease, and make friends with them quickly.First of all, good talkers ask questions. Almost anyone, no matter how shy he is, will answer a question. And how he answers

17、 will let you know how far you can go.Second, once good talkers have asked questions, they listen to the answers. And to find out what sort of person you are talking to, you really have to listen carefully and attentively.Real listening at least means some things. First it means not to change the su

18、bject of the conversation. Real listening also means not just listening to words but to tones of voice. If the voice sounds dull, then, it's time for you to change the subject.Finally, good talkers know well now to deal with the occasion of parting. If you want to see that person again, don'

19、t keep it a secret. Let people know what you feel, and they may walk away feeling as if they've know you half their life.26. If you follow the skills that good talkers have, they'll help youA. make friends quicklyB. make friends slowlyG become a famous speaker27. Asking questions might be a

20、quite good and suitable way.A. for you to make more and more new friendsB. to begin your business talksC. to get the conversation going smoothly28. Generally speaking, good talkers are persons who.A. are good at making any topic interestingB. never talk too much or too littleC always speak in a gent

21、le way29. If you really take delight in meeting someone again, .A. it seems necessary for you to let him know itB. it's proper for you to give him a second handshakeC. it'll be helpful for you to have further understanding of him30. What's the main idea of the passage?A. How to be a good

22、 listener.B< How to ask questions.C. The skills that good talkers have.IV. TRANSLATION （4小题，每小题5分，共20分）Translate the following sentences into Chinese.31. Whether you realize it or not, you spend about two-thirds of each day communicating.32. Your coworkers, customers, and business associates come

23、 from differentbackgrounds.33. Men and women can be hired for any job for which they arc qualified in today's workplace.34. E-mail has several advantages compared to other types of written communication.V. WRITING （2小题，每小题10分，共20分）35. According to the given facts, format a business envelope. （10

24、 分）The sender：Mr. Brown, Manager, Tricorp Office Systems48 Commonwealth Lane, Singapore 149553Fax： （65） 276 8891The receiver:Ms. Lim, Office Manager, JL Technology Pte Lid.15 Hoy Fatt Road, Singapore 159504Fax： （65）283 053736. Write a letter in a traditional format according to the following situati

25、on. （10 分）Your best friend, Liu Hui, gave you a book as your birthday gift. Please write a letter of congratulation （感谢信）lo show your thanks, and to explain why you like the book.试题答案及评分标准（仅供参考）I. MULTIPLE CHOICE （10 小题，每小题 2 分，共 20 分）Choose the letter indicating the best choice to complete each sen

26、tence or answer each question.12345678910AABCCABCBAIL TRUE/FALSE （10小题，每小题2分，共20分）Write a T in the space provided if the statement is true. Write an F in the space if the statement is false. Your judgment should be based on your understanding of the course book-11121314151617181920FTTTFFTFFTill. REA

27、DING COMPREHENSION （10 小题，每小题 2 分，共 20 分）Read the following two passages and answer the questions.Passage One2122232425BACBAPassage Two2627282930ACBACIV. TRANSLATION （4小题，每小题5分，共20分）Translate the following sentences into Chinese.31. Whether you realize it or not, you spend about two-thirds of each day communicating.无论你是否意识到，你每天都要花大约三分之二的时间进行交流。32. Your coworkers, customers, and business associ